by 2025 KIA SPORTAGE EX Owner on 05/15/2026Verified Service
They finally washed my car and did a decent job. It took much longer than I thought it should have for just an oil change. It was one hour and a half. Too long. The bill is very confusing and too much. I got billed $8.00 for changing my mind about something. I told the service person I talked with when I called that I did not want a tire rotation. I told her that would take care of that myself. I only wanted an oil change.
by Dina Wilson, Gen Mgr on 05/16/2026
That you for allowing us to serve you and I do apologize for the inconvenience you expressed. I am checking into this for you and will advise. I will get back with you soon.
by 2025 KIA SOUL LX/S Owner on 05/01/2026Verified Service
The staff was friendly but they booked me for an extremely early appt. only and I had to drive for an hour to get there. It would have been okay but they didn't even check to see if they had the part in stock. The part was a simple headlight. So I had to wait while they had it delivered from a local auto parts store causing it to take more than two hours for a simple headlight.
by 2021 KIA K5 GT LINE Owner on 09/30/2026Verified Service
There's no dislike about KIA service, they always do there best in helping me out with my vehicles. They keep me posted on my vehicles and help me to stay on the road.
by 2025 KIA CARNIVAL SX/SX PRESTIGE Owner on 08/01/2026Verified Service
Timbrook Kia's Service Department works hard to keep you informed and up to date and back on the road as soon as possible. It was also wonderful to see Allison Lemley, she sold the Carnival to me and I'm so glad to see she has moved up to management.
by 2026 KIA SORENTO SXP Owner on 07/19/2026Verified Service
Tim Brooks was not only took care of changing the oil but did a check of the tires brakes wipers etc. While waiting they provided coffee water and a small snack. The waiting room was very clean.
by 2023 KIA SPORTAGE X LINE Owner on 07/14/2026Verified Service
The service center employees are super nice and accommodating. The new remodel of the whole building is very nice.
by 2019 KIA SORENTO L/LX Owner on 06/20/2026Verified Service
Vehicle was serviced quickly. Staff informed me of additional items that needed serviced and requested my permission prior to performing the additional services
by 2021 KIA SPORTAGE EX Owner on 05/25/2026Verified Service
The Kia dealership I took my car to for the oil change and tire rotation provided excellent service. They were friendly, helpful, and went out of their way to help clear up a misunderstanding.
by 2018 KIA SOUL Owner on 02/22/2026Verified Service
It is getting a little expensive and although the service was excellent as usual I may have to continue my oil changes elsewhere.
by 2023 KIA SELTOS SX Owner on 02/19/2026Verified Service
We both were very satisfied with your service and the service members. They had
Ve always been very courteous and friendly. Never no complaints.
by 2024 KIA SELTOS X LINE Owner on 02/19/2026Verified Service
I just had an oil change and puddle lights fixed, they were very timely and nice and explained all they do on regular services.
by 2015 MAZDA CX-5 TOURING Owner on 02/09/2026Verified Service
Customer service was great- treated very well.. the wait time was not long at all- esp considering they do the point checks
by 2024 KIA SORENTO SX/X-LINE SX PRES Owner on 12/26/2025Verified Service
Excellent service, friendly staff and efficiency.
Can't wait to have their building done, I don't like the accommodations at the other dealership.
by 2025 KIA SPORTAGE EX Owner on 09/28/2025Verified Service
It was an oil change and a tire rotation. The service desk was friendly. I did not have to wait too long. I was offered a ride to wait somewhere else since the dealership is under construction-I chose to stay there and chat with them. My car was sprayed off to get the construction dust off of it.
by 2024 KIA SORENTO SX/X-LINE SX PRES Owner on 07/05/2025Verified Service
My car was taken right away, we discussed what it needed. They gave me an approximate time the work would be completed. They were friendly and courteous.
Only dislike, they were very busy, waiting area was under renovation, so my car didn't receive a washing.
Their service and personnel are excellent, no complaints.
by 2024 KIA SORENTO SX/X-LINE SX PRES Owner on 11/28/2024Verified Service
The staff was friendly, knowledgeable, efficient and caring. Upon arrival, my car was brought in and serviced. I was informed of all services provided. I had some questions. An individual was sent over and answered all my questions. It was a pleasant experience.
by 2020 KIA SPORTAGE LX Owner on 11/21/2024Verified Service
I have always had great customer service at Timbrook Kia. They are very personable and make sure you are comfortable while you wait. If there is an issue, they come talk to you first before doing anything. I have had every service done at Timbrook Kia and will continue to do so.
by 2021 KIA SELTOS EX Owner on 10/21/2024Verified Service
Great service at Timbrook Kia in Cumberland, Md. Staff always takes care of both my vehicle and me. Always have been very pleasant and attentive to the needs of my vehicle and always informs me should something need to be replaced. I am well pleased with staff and care of my Seltos.
by 2022 KIA FORTE GT LINE Owner on 07/22/2023Verified Service
Workers were courteous. Work completed in a timely fashion. Representative was attentive to concerns expressed about the fading of the molding around the outside of the car windows. She had them scrubbed and instructed me to get back with them should it reoccur.
by 2017 KIA NIRO EX Owner on 06/14/2023Verified Service
The service is much better than it used to be. Last year a worker refused to rotate my tires because he said I had winter tires on the front that couldn't be put in the back. All four tires were all season radials. This year they were prompt getting to my oil change.
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Service Information
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2,455 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Timbrook Kia specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Timbrook Kia specializes in these makes, in addition to many others.
What do verified customers think about Timbrook Kia in Cumberland, MD?
Verified customers who visit Timbrook Kia in Cumberland, MD rate this business 4.8 out of 5 stars, with 424 reviews. 2,455 customers favorited this location.
How can I contact Timbrook Kia in Cumberland, MD?
To reach the sales team at Timbrook Kia in Cumberland, MD, call (301) 719-3476. To reach the service department, call (301) 722-2511
How can I schedule a service appointment with Timbrook Kia in Cumberland, MD?
