by 2017 INFINITI QX60 Owner on 04/03/2026Verified Service
Overcharged and services not completed as billed. Paid ~$2,100 for brakes (no new rotors), charged for tire rotation/balance that wasn't done, and quoted $4K for an A/C compressor when only a hose was needed. Also hit with an undisclosed credit card fee at checkout. Proceed with caution.
by Tim Dahle INFINITI on 04/05/2026
We apologize for any inconvenience caused. Our team takes pride in providing honest and accurate services. Please contact us directly so we can address and rectify this issue promptly. We value your business and we are committed to providing you with the best experience. Koo Kim GM Tim Dahle Infiniti koo.kim@tdauto.com 801-699-6689
by 2024 INFINITI QX50 SPORT Owner on 03/14/2026Verified Service
I got my oil changed, Lauren, give me the best service I've ever had, letting me know exactly what was going on throughout the oil change. I would highly recommend Tim Dahle Infiniti, and Lauren in the service department, to all of my friends and family.
by Tim Dahle INFINITI on 03/25/2026
2024 Infiniti Qx50 Sport Owner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Dahle INFINITI.
by 2023 INFINITI QX55 LUXE Owner on 03/05/2026Verified Service
Lauren, the service advisor, was excellent. Very professional and upfront with everything about the vehicle. The work was done in the time frame that I was quoted. Nice to have a loaner vehicle while my vehicle was being serviced. Highly recommend Tim Dahle Infiniti.
by Tim Dahle INFINITI on 03/06/2026
2023 Infiniti Qx55 Luxe Owner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Dahle INFINITI.
by 2021 INFINITI QX50 ESSENTIAL,SENSORY Owner on 02/26/2026Verified Service
First time appointment was in early Feb.
After so called fixing the recall a couple of days later without driving anywhere after the repair I noticed a big pothole of oil under the car in my garage and had to be towed to be taken back to the dealership and as of today I am not sure if they have done the repair correctly for the second time and I will let you know later
Thanks
by Tim Dahle INFINITI on 02/27/2026
We would like the opportunity to address your concerns. Please reach out to us directly at (801) 269-6300 when you have a chance. Thank you, and we look forward to hearing from you. Koo Kim GM Tim Dahle Infiniti 801-699-6689 koo.kim@tdauto.com
by Brandilyn R. on 01/24/2026Verified Service
They sold me a car with a major issue so I had to take it back the day after I bought it. They have had my car for almost 6 weeks and still haven't fixed the issue. I keep calling them for updates and they don't call me back or update me. It's like pulling teeth trying to get a update from them.
by Tim Dahle INFINITI on 01/26/2026
We would like the opportunity to address your concerns. Please reach out to us directly at (801) 269-6300 when you have a chance. Thank you, and we look forward to hearing from you. Koo Kim GM Tim Dahle Infiniti 801-699-6689 koo.kim@tdauto.com
by 2019 INFINITI QX50 ESSENTIAL/PURE Owner on 12/24/2025Verified Service
I set up an appointment to have oil change and recall completed. They had the car for hours and then said they couldn't complete the service. They did the oil change but not the recall. Why book ann appointment if the work isn't scheduled to accommodate the appointment. I have never had a problem like this before. Very disappointed.
by Tim Dahle INFINITI on 12/30/2025
We would like the opportunity to address your concerns. At the time of service the recall had yet to be released (it was announced 3 days after your initial visit, an internal bulletin was launched prematurely for the recall, we apologize for this) Now that it has been announced a service advisor will be in contact with you shortly. Please reach out to us directly at (801) 269-6300 when you have a chance. Thank you, and we look forward to hearing from you. Koo Kim GM Tim Dahle Infiniti koo.kim@tdauto.com 801-699-6689
by 2025 INFINITI QX60 LUXE Owner on 12/18/2025Verified Service
Once again I received amazing customer service from Jake the service manager and his team.
They are efficient, prompt and kind. They keep me informed thru the process!!
I enjoy waiting in the comfortable lounge with drinks and snacks provided to make the wait enjoyable
Thx TD Infinity
by Tim Dahle INFINITI on 12/19/2025
Jake is one of our best! Thank you so much!
by Jesse P. on 12/17/2025Verified Shopper
We shot offers around back-and-forth and we agreed on a price. I was waiting for a credit application to be sent to me and it was taking a while. Then I received a phone call stating that the price that we decided on was too low and we weren't going to be able to make a deal and that was that. Very unprofessional
by Tim Dahle INFINITI on 12/19/2025
Jesse, My name is Koo Kim the GM here at Infiniti. Can you provide me with your phone number so I can look into this? I can understand your frustrations, I would be too. Please contact me at your earliest. Koo Kim GM Tim Dahle Infiniti 801-699-6689 koo.kim@tdauto.com
by 2021 TESLA MODEL Y Shopper on 10/06/2025Verified Purchase
They really just wanted to hook us up with the car and told me that they had inspected it and that Tim Dahle didn't sell cars without them being inspected first, and when I realized that the 12V battery on a Tesla was bad, they simply didn't want to help me at all.
by Koo Kim on 10/24/2025
Rolodatos@gmail,
Thank you for taking the time to share your experience with us. We sincerely regret that you are frustrated with the issue involving the 12V battery and felt we did not provide sufficient assistance after your purchase. This is certainly not the impression we want to leave, and we apologize for any miscommunication or inconvenience you have experienced.
Our team takes customer feedback very seriously, and we would like to better understand the situation to help find a resolution. Could you please contact us directly at 801-269-6300 or koo.kim@tdauto.com and ask for Koo Kim? We look forward to speaking with you personally to work this out.
Sincerely,
Koo Kim the GM here at Tim Dahle Infiniti
by 2023 INFINITI QX60 LUXE Owner on 09/04/2025Verified Service
It was my last free service for the new car. They didn't run it through the car wash or vacuum. They probably changed the oil. They probably rotated the tires but otherwise didn't touch them. The tires' pressures were all wrong and they didn't reset the indicator that reminds a person to rotate the tires. I had to google how to do that and do it myself. Now that the free ones are over with I will find service much closer to home.
by Tim Dahle INFINITI on 12/02/2025
Please come down and we can have the vehicle cleaned for you and check the tire pressure as well.
by Cathy H. on 08/10/2025Verified Service
They performed a recall service on my 2019 Infiniti and replaced some defective tail lights as well as completing the 75,000 mile service. The service manager, John Rasmussen is an honest and trustworthy person to deal with and strives to make the customer happy.
by Tim Dahle INFINITI on 12/02/2025
Thank you!
by 2022 TESLA MODEL Y Owner on 06/19/2025Verified Service
THEY CALLED US FOR TIRE ROTATION .THEY SAID EVERYTHING WAS OK & DID THE SERVICE JUST WITHIN 10 MINUTES & WE TOOK THE CAR. AS SOON AS WE WENT A MILE WE FOUND THAT THE ALIGNMENT WAS NOT PROPER SO WE TOOK THE CAR TO DISCOUNT TIRES & FOUND THAT ALL THE TYRES WERE DAMAGED & TORN OUT. WE ENDED UP SPENDING $2000 FOR ALL THE 4 TYRES ON THE VERY SAME DAY. JUST A BAD SERVICE & GUIDANCE.
by Tim Dahle INFINITI on 12/02/2025
Dear Valued Customer, Thank you for providing your feedback regarding your recent interaction with our dealership. We are sincerely sorry to hear that your experience with our team did not meet your expectations, resulting in service you found to be less than satisfactory and interactions you perceived as rude. Providing 'amazing service' is our top priority, and we clearly fell short during your visit. We take your comments seriously and will use this feedback to address our customer service standards with our entire team. We would appreciate the opportunity to learn more about your experience and how we can improve. Please contact me directly at your earliest convenience to discuss the specifics of your visit. Sincerely, Koo KIm GM Tim Dahle Infiniti 8016996689 koo.kim@tdauto.com
by 2023 CHRYSLER PACIFICA HYBRID TOURING L Owner on 05/23/2025Verified Service
It has been very challenging working with Tim Dahle Infiniti. They are very difficult to get in touch with. They promised they would do service on a car we purchased but multiple attempts to reach out to them to schedule the work has proven ineffective.
by Tim Dahle INFINITI on 12/02/2025
Thank you for your feedback. We'd like to see if we can get to a mutual resolution for both parties. Feel free to contact me. Koo Kim GM Tim Dahle Infiniti 8016996689 koo.kim@tdauto.com
by 2013 INFINITI JX35 Owner on 05/10/2026Verified Service
Lauren was fantastic to work with and i was pleased with how quickly the car got worked on and finished.
by Tim Dahle INFINITI on 05/11/2026
We can't wait to see you again, have a great day.
by 2018 INFINITI QX60 Owner on 05/06/2026Verified Service
Very quick in and out, Lauren gave me all info I needed. Cameron was very knowledgeable of the new Infinity lineup and gave me a reasonable trade in estimate for my vehicle. Thank you.
by Tim Dahle INFINITI on 05/11/2026
We can't wait to see you again, have a great day.
by 2024 INFINITI QX50 LUXE Owner on 04/18/2026Verified Service
Customer service kept me informed on when my car would be ready. Enjoyed the coffee and snacks while waiting. Washed and cleaned the car after service!
by Tim Dahle INFINITI on 04/23/2026
2024 Infiniti Qx50 Luxe Owner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Dahle INFINITI.
by 2021 INFINITI Q50 LUXE Owner on 04/16/2026Verified Service
Jake is always so good to me ive came a couple times and he always gets me right. I had a flat tire that i thought was unsaveable but they patched it up and its been doing great
by Tim Dahle INFINITI on 04/23/2026
2021 Infiniti Q50 Luxe Owner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Dahle INFINITI.
by 2019 INFINITI QX50 ESSENTIAL/PURE Owner on 04/09/2026Verified Service
I appreciate that Infinity stands behind their products. Lauren is always really good to take care of us and work with us.
by Tim Dahle INFINITI on 04/23/2026
2019 Infiniti Qx50 Essential/pure Owner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Dahle INFINITI.
by 2009 NISSAN FRONTIER CREW CAB SE/CREW Shopper on 04/07/2026Verified Purchase
Was treated fairly and honestly. All staff was courteous and knowledgeable. I would recommend to family and friends.
by Tim Dahle INFINITI on 04/08/2026
2009 Nissan Frontier Crew Cab Se/crew Shopper, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Dahle INFINITI.
by 2019 INFINITI QX50 ESSENTIAL/PURE Owner on 03/23/2026Verified Service
Performed a potential recall check. Service was as expected. Friendly, informed staff was helpful and got me out of there as quickly as possible.
by Tim Dahle INFINITI on 03/25/2026
2019 Infiniti Qx50 Essential/pure Owner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tim Dahle INFINITI.
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Service Information
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2,505 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Tim Dahle Infiniti specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Tim Dahle Infiniti specializes in these makes, in addition to many others.
What do verified customers think about Tim Dahle Infiniti in Salt Lake City, UT?
Verified customers who visit Tim Dahle Infiniti in Salt Lake City, UT rate this business 4.4 out of 5 stars, with 732 reviews. 2,505 customers favorited this location.
How can I contact Tim Dahle Infiniti in Salt Lake City, UT?
To reach the sales team at Tim Dahle Infiniti in Salt Lake City, UT, call (844) 958-1745. To reach the service department, call (801) 262-5500
How can I schedule a service appointment with Tim Dahle Infiniti in Salt Lake City, UT?
