by Psbrown1@earthlink N. on 04/05/2025Verified Service
Luna is wonderful and does her best to keep my repairs affordable. I appreciate the discount for the car rental and how hard she worked to get the repair part. Once it arrived, the car was fixed faster than expected. I always ask for Luna and am never disappointed!
by Thorson Buick GMC on 04/05/2025
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Luna at Thorson Buick GMC. It's fantastic that she was able to keep your repairs affordable and ensure that your car was fixed promptly. We appreciate your trust in her and look forward to continuing to serve you in the future. Don't hesitate to reach out for any of your automotive needs!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2017 GMC TERRAIN SLE Owner on 03/10/2025Verified Service
Didn't had appointment but they did the services for oil change. Wait period was normal. The car was immediately check in to do oil charge. They put air on the tire however they didn't informed me that the tire had a nail tool that was the cause of the low air on tire. I had took it to another shop for they can do a patch on tire.
by Thorson Buick GMC on 03/12/2025
Thank you for your feedback. I appreciate you choosing Thorson Buick GMC for your oil change services. It's great to hear that the wait period was normal and that your car was promptly checked in. However, I understand the concern regarding the tire issue and the communication about the nail. Your comments are valuable, and I encourage you to reach out to me for any future needs so we can ensure a thorough inspection. I look forward to serving you again!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2015 BUICK REGAL Owner on 01/05/2025Verified Service
Just an oil change, they did forget to reset oil life and the little sticker in the window didn't get replaced. Oh there was some confusion in service center and I didn't get a phone call, I called to check in and was told it was ready but when I got there I was told it was not. But it actually was done.
Hopefully oil change was done!
by Thorson Buick GMC on 01/07/2025
Thank you for sharing your experience. We appreciate your feedback about your oil change at Thorson Buick GMC. We understand that there were some communication issues and that the oil life reset and sticker replacement were overlooked. Your satisfaction is important to us, and we strive to meet our customers' expectations. If you have any further concerns or would like to discuss this in more detail, please don't hesitate to contact me.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by Vert60@att N. on 08/19/2025Verified Service
My truck has an electrical issue, but the service department could not address it and asked me to schedule another appointment in two weeks.
by Thorson Buick GMC on 08/20/2025
Thank you for sharing your experience with us. I understand how frustrating it can be to deal with electrical issues in your truck. At Thorson Buick GMC, we're committed to providing the best service possible, and I encourage you to reach out to me directly so I can assist you further. Your feedback is valuable, and I appreciate your understanding as we work to resolve this issue. Please feel free to contact me at your earliest convenience.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by Sammyrsam600@gmail C. on 08/14/2025Verified Service
I don't like the fact that when your vehicle needs service it's weeks before they call you because they're short on loaner vehicle
by Thorson Buick GMC on 08/15/2025
Thank you for sharing your feedback, Sammy. I understand your concern regarding the wait times for service and loaner vehicles at Thorson Buick GMC. We strive to provide timely assistance and appreciate your patience during this process. Please feel free to reach out to me directly so I can discuss how to better meet your needs in the future. Your feedback is invaluable to us.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2022 GMC CANYON ELEVATION Owner on 08/04/2025Verified Service
Vince my service writer was very professional and helpful. He kept me abreast of the repairs being performed on my truck and the work was completed in a timely manner. I highly recommend Thorson GMC!
by Thorson Buick GMC on 08/04/2025
Thank you for your glowing review! I'm glad to hear that Vince provided you with professional service and kept you updated on the repairs for your truck. Your recommendation means a lot to us at Thorson Buick GMC. We look forward to assisting you again in the future!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2022 GMC YUKON/DENALI Shopper on 08/03/2025Verified Purchase
Super easy process! Jason was great, and very knowledgeable. We went pre approved so the financing and paperwork were a breeze. Would highly recommend them!
by Thorson Buick GMC on 08/03/2025
Thank you for your glowing review! I'm glad to hear that you had a super easy experience with us at Thorson Buick GMC. It's great to know that Jason was able to provide the knowledge and support you needed during the financing process. Your recommendation means a lot to us! We look forward to seeing you again soon!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2024 BUICK ENVISTA SPORT TOURING Owner on 07/25/2025Verified Service
I liked the honesty on how long the appt would the .
I however was disappointed to have to have more maintenance done and had to wait and no cars available to use while mine would be fixed .
by Thorson Buick GMC on 07/26/2025
Thank you for sharing your experience with us. I appreciate your feedback and am glad to hear that you valued our honesty regarding appointment timing. I understand that having to wait for additional maintenance can be inconvenient, and we always strive to improve our services at Thorson Buick GMC. If you have any further concerns, please feel free to reach out to us. We hope to serve you better in the future!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2025 GMC SIERRA C1500 SLT Owner on 07/19/2025Verified Service
Service was done in a timely manner. They did not wash my truck though. My usual dealer always returns my truck nice and clean. Kind of a bummer!
by Thorson Buick GMC on 07/19/2025
Thank you for your feedback. I appreciate you taking the time to share your experience with us. We're pleased to hear that the service on your truck was completed promptly. We understand the importance of having your vehicle returned in pristine condition, and we value your expectations. We hope to have the opportunity to serve you better next time at Thorson Buick GMC!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2025 GMC SIERRA K2500 AT4 Owner on 07/19/2025Verified Service
I would like to give a big thank you to Angle who make this visit a 10!
Thank you for going above and beyond.
by Thorson Buick GMC on 07/19/2025
Thank you so much for your amazing review! We truly appreciate your kind words about Angle and are thrilled to hear that your visit was a 10! At Thorson Buick GMC, we strive to provide exceptional service, and it's great to know that Angle made your experience special. We look forward to welcoming you back again soon!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2022 BUICK ENCORE GX SELECT Shopper on 07/17/2025Verified Purchase
It was a most memorable, efficient, friendly and supportive experience. Professional demeanor and clean, welcoming atmosphere as I was signing papers to obtain my new car. Knowledgeable staff with excellent customer service. Great products available.
by Thorson Buick GMC on 07/17/2025
Thank you for your wonderful review! I am thrilled to hear that you had a memorable and efficient experience at Thorson Buick GMC. Our team takes pride in providing professional service in a welcoming atmosphere. We appreciate your kind words about our knowledgeable staff and the great products we offer. We look forward to seeing you again soon!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2021 GMC SIERRA K1500 ELEVATION Owner on 07/14/2025Verified Service
They did a great job as usual but this time they didn't reset the oil service indicator percentage.
I was able to figure it out.
by Thorson Buick GMC on 07/14/2025
Thank you for your feedback! I'm glad to hear you had a great experience at Thorson Buick GMC, and we appreciate you letting us know about the oil service indicator. It's great that you were able to figure it out, but we always strive for excellence, and we'll ensure our team addresses this for future services. If you have any further concerns, feel free to reach out. We look forward to seeing you again.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2022 BUICK ENVISION AVENIR Owner on 06/26/2025Verified Service
the dealer kept the vehicle for two weeks and did not fix it, they needed parts. No communication on what they were doing
by Thorson Buick GMC on 06/26/2025
Thank you for sharing your experience with us. I completely understand how frustrating it can be when communication falls short, especially regarding your vehicle repair. We value your feedback and would like to hear more about your situation. Please reach out to me directly at Thorson Buick GMC so we can discuss this matter. Your satisfaction is important to us, and we aim to improve our service.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2019 CHEVROLET SILVERADO C1500 LT Owner on 05/27/2025Verified Service
Taking my truck in for service has always been an effortless experience. The people that work their are professional and courteous.
by Thorson Buick GMC on 05/27/2025
Thank you so much for your wonderful review! We're thrilled to hear that your service experience with your truck at Thorson Buick GMC has been effortless and that our team has been professional and courteous. We appreciate your feedback and look forward to seeing you again for your next service visit!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2024 GMC TERRAIN SLT Owner on 05/15/2025Verified Service
Always top level service from entire staff at Thorson Motor Center service and sales. Best team I've ever come across in auto business.
by Thorson Buick GMC on 05/15/2025
Thank you so much for your kind words! We truly appreciate your recognition of our team's commitment to providing top-level service at Thorson Buick GMC. It's wonderful to hear that you had a great experience with both our sales and service teams. We look forward to seeing you again!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2017 GMC CANYON Owner on 05/13/2025Verified Service
A few things they sold me a truck w/ an empty gas tank. (Literally barely made it home). One of the tires has a leak & and there are transmission issues.
by Thorson Buick GMC on 05/13/2025
Thank you for your feedback regarding your recent purchase from Thorson Buick GMC. I understand your frustrations with the empty gas tank, tire leak, and transmission issues. We take such matters seriously, and I encourage you to contact us directly so we can address your concerns. Your satisfaction is important to us, and we appreciate your input.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2024 GMC SIERRA K2500 AT4 Owner on 05/05/2025Verified Service
Very poor management.
They just don't care about customers. They all they care about selling you a car oil truck. I've purchased five trucks.
by Thorson Buick GMC on 05/05/2025
Thank you for sharing your experience. I understand your concerns regarding customer service at Thorson Buick GMC. It's important for us to hear your feedback about managing customer relations and your experience with the trucks. We sincerely value every customer and would appreciate the opportunity to improve. Please reach out to me directly so we can discuss this with you further.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2007 CHEVROLET IMPALA LT Owner on 03/13/2025Verified Service
I thought l had made an online appointment; so l showed up at the appropriate time. My online appointment didn't go through, they took me anyway
by Thorson Buick GMC on 03/14/2025
Thank you for sharing your experience with us. I'm glad to hear that you were able to be accommodated despite the online appointment issue. At Thorson Buick GMC, I strive to ensure that our customers receive the service they need, even when unexpected situations arise. I appreciate your understanding and hope to see you again soon!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2024 GMC CANYON AT4 Shopper on 11/06/2024Verified Purchase
It was great with the help of Freddy ,Razi and Ron in finance it has made it so much easier to make the deal I think I'm pleased with all service.
Rob
by Thorson Buick GMC on 11/08/2024
Thank you, Rob! We truly appreciate your kind words about your experience at Thorson Buick GMC. It's great to hear that Freddy, Razi, and Ron in finance made your deal easier and provided excellent service. We look forward to assisting you again in the future!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2021 ISUZU NPR HD Owner on 10/05/2024Verified Service
The mileage on the truck is in correct. The day the truck was serviced the mileage was almost 39k. I called and had it corrected immediately with the dealership. Was corrected by them the next day.
by Thorson Buick GMC on 10/06/2024
Thank you for sharing your experience. We appreciate your feedback regarding the mileage issue on your truck. It's great to hear that it was promptly addressed by the team at Thorson Buick GMC. If you have any further questions or concerns, please feel free to reach out to us directly. We're here to help!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
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Service Information
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5,787 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Thorson Motor Center specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Thorson Motor Center specializes in these makes, in addition to many others.
What do verified customers think about Thorson Motor Center in Pasadena, CA? Verified customers who visit Thorson Motor Center in Pasadena, CA rate this business 4.3 out of 5 stars, with 356 reviews. 5,787 customers favorited this location.How can I contact Thorson Motor Center in Pasadena, CA? To reach the sales team at Thorson Motor Center in Pasadena, CA, call (626) 469-7529. To reach the service department, call (626) 790-1660How can I schedule a service appointment with Thorson Motor Center in Pasadena, CA? You can schedule a service appointment at Thorson Motor Center in Pasadena, CA through CARFAX.Does Thorson Motor Center in Pasadena, CA have a service center? Yes, Thorson Motor Center in Pasadena, CA does have a service center. You can contact the service department at (626) 790-1660.
