by 2024 GMC SIERRA K1500 ELEVATION Owner on 03/21/2026Verified Service
Customer service could have been better. I was vacationing in California from Texas. Although, I had an appointment the person who received my vehicle was not too nice. Didn't bother to do my tire rotation. He just said it was a 2.5 hrs of wait if I wanted to wait he'd take my truck in. I said, "yes, I made an appointment" and he just repeated himself about the wait time.
by Thorson Buick GMC on 03/22/2026
Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding the service you received during your visit to Thorson Buick GMC. We strive to provide excellent customer service, and it's disappointing to hear that we fell short in your case. Please feel free to reach out to me directly, as I would like the opportunity to address your concerns and improve your experience. Thank you for choosing us, and we hope to serve you better in the future.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2021 ISUZU NPR HD Owner on 12/03/2025Verified Service
Out of all our vendors, Angel is the most friendly, knowledgeable, and helpful person we deal with. He is always there for us when we need him and always gets results. Your company is lucky to have him. When he is not there, it's completely different. He is an awesome asset to your company. Take care of him.
by Thorson Buick GMC on 12/03/2025
Thank you for the wonderful feedback!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2017 ISUZU NRR Owner on 10/03/2025Verified Service
We took one of our Isuzu trucks to be serviced for a check engine light, $5,500 dollars later where they assured me the issues was fixed, it was not. Then they tried to charge me another $6000 for what they said was the issue the second time. So every time they guess what the issue is you will be charged thousands of dollars.
by Thorson Buick GMC on 10/05/2025
Thank you for sharing your experience with us. I understand your concerns regarding the service on your Isuzu truck at Thorson Buick GMC, and I appreciate your feedback. It's important to us that our customers feel confident in the service they receive. I encourage you to contact me directly to discuss this matter further and explore how we can assist you moving forward. Your satisfaction is our priority, and we hope to resolve any issues you may have.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2005 BUICK LESABRE LIMITED Owner on 04/05/2025Verified Service
Luna is wonderful and does her best to keep my repairs affordable. I appreciate the discount for the car rental and how hard she worked to get the repair part. Once it arrived, the car was fixed faster than expected. I always ask for Luna and am never disappointed!
by Thorson Buick GMC on 04/05/2025
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Luna at Thorson Buick GMC. It's fantastic that she was able to keep your repairs affordable and ensure that your car was fixed promptly. We appreciate your trust in her and look forward to continuing to serve you in the future. Don't hesitate to reach out for any of your automotive needs!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2019 CHEVROLET CRUZE LS Owner on 03/26/2026Verified Service
Didn't like service adviser remarks regarding TPMS light regarding one tire problem stating that repair will only be basic and will not explore further reset options to fix. Invoice stated: check repair completed. But problem still shows.
by Thorson Buick GMC on 03/27/2026
Thank you for your feedback. I understand your concerns regarding the TPMS light and the service provided at Thorson Buick GMC. We aim to deliver thorough and effective service, and I appreciate you bringing this to our attention. If you would like to discuss this further or explore additional options, please feel free to reach out to me directly. I am here to help.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2024 CHEVROLET SILVERADO K1500 RST Owner on 03/14/2026Verified Service
Said truck was fixed, drove home(4 miles) started truck up in morning g and same limp mode came on. Truck barely made it to service center.
by Thorson Buick GMC on 03/14/2026
Thank you for sharing your experience with us. I understand your frustration regarding the issues with your Chevrolet Silverado K1500 RST after it was serviced at Thorson Buick GMC. Your feedback is important to me, and I encourage you to contact me directly so we can discuss your concerns further. We aim to provide the highest standards of service and appreciate the opportunity to assist you.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2017 BUICK LACROSSE PREMIUM Owner on 03/04/2026Verified Service
I brought the car in for a inoperative headlight. Supposedly fixed for $1400 then got home and headlight still inoperative. Unbelievable.
by Thorson Buick GMC on 03/04/2026
Thank you for sharing your experience with us. I understand your frustration regarding the headlight issue on your vehicle after your recent visit to Thorson Buick GMC. I appreciate your feedback, as it helps us improve our services. Please reach out to me directly so we can discuss your concerns further. Your satisfaction is important to me.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2017 GMC SIERRA C1500 SLT Owner on 02/19/2026Verified Service
When I arrived at the Service Department the shop soon started working on it.
When the job was completed, the vehicle worked perfectly, with no more problems since. The Service Advisor, Luna, did an excellent job, was very
helpful, and courteous
by Thorson Buick GMC on 02/19/2026
Thank you for your wonderful review! I'm thrilled to hear that your vehicle is working perfectly and that Luna provided you with excellent service at Thorson Buick GMC. I appreciate your kind words, and we look forward to assisting you again in the future!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2014 BUICK LACROSSE PREMIUM Owner on 02/15/2026Verified Service
I find the intake very reliable; I receive valuable advice. The whole experience is great--even the coffee!
by Thorson Buick GMC on 02/15/2026
Thank you for your wonderful review! I'm thrilled to hear that you find our service reliable and that you appreciate the valuable advice provided. It's great to know you enjoyed your experience at Thorson Buick GMC, even down to the coffee! We look forward to seeing you again soon!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2017 FORD ESCAPE SE Owner on 01/24/2026Verified Service
The staff are very caring for me and my vehicle. I had an appointment and was in and out with no issues or problems. Thorson Motor Center is a great place to take your vehicle for repairs and they have a lot of beautiful new cars on the property.
by Thorson Buick GMC on 01/24/2026
Thank you for your kind words! I am thrilled to hear that you had a great experience at Thorson Buick GMC and that our staff took good care of you and your vehicle. We appreciate your recommendation for our service and inventory. We look forward to seeing you again for your next visit!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2015 BUICK REGAL Owner on 01/12/2026Verified Service
Good service, knowledgeable technician and the car was done one hour early. Everything you would want from a trip to the mechanic
by Thorson Buick GMC on 01/12/2026
Thank you for your amazing review! I am thrilled to hear that you had a great experience at Thorson Buick GMC. It's fantastic that our knowledgeable technician was able to get your car done early. We appreciate your feedback and hope to see you again for any future service needs!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2020 GMC SIERRA K1500 SLT Owner on 12/23/2025Verified Service
Worked with Jesse, brought in Tuesday afternoon picked up late Wednesday. Rear breaks done & monitor warning light reset.
Quick in, wish they were closer to my place for service.
by Thorson Buick GMC on 12/23/2025
Thank you for sharing your experience with us! I'm glad to hear that Jesse was able to assist you with your rear brakes and reset the monitor warning light promptly. I appreciate your feedback, and we understand that the convenience of location matters. If you ever need our services again, don't hesitate to reach out to Thorson Buick GMC. Safe driving!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2022 GMC CANYON ELEVATION Owner on 12/11/2025Verified Service
My service writer Vince, was very professional and helpful. It is always a pleasure to deal with him.
by Thorson Buick GMC on 12/11/2025
Thank you for your kind words! I am thrilled to hear that you had a great experience with Vince at Thorson Buick GMC. We truly appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by Randall S. on 11/27/2025Verified Purchase
Great customer service and the salesperson was friendly and knowledgeable. The vehicle we purchased was clean and we are enjoying it. Thank you!
by Thorson Buick GMC on 11/27/2025
Thank you for your wonderful review, Randall! I am happy to hear that you had a great experience with our team at Thorson Buick GMC and that you're enjoying your new vehicle. Your kind words about our customer service and knowledgeable staff are truly appreciated. We look forward to seeing you again in the future!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2012 GMC TERRAIN SLT Owner on 11/16/2025Verified Service
Vince was my service adviser. He was able to ensure my service was performed quickly and efficiently. I enjoy working with him whenever I need service at Thorson. Thank you. Cynthia Cook
by Thorson Buick GMC on 11/17/2025
Thank you for your wonderful review, Cynthia! I'm thrilled to hear that Vince was able to provide you with quick and efficient service. I appreciate your kind words and am glad you enjoy working with us at Thorson Buick GMC. We look forward to assisting you again in the future!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2022 CADILLAC XT6 LUXURY Owner on 10/31/2025Verified Service
Sold me a car and when I was leaving mentioned there was only one key. Said would call me back with getting a replacement. Guess they forgot. Didn't forget to cash my check.
by Thorson Buick GMC on 10/31/2025
Thank you for sharing your experience. I understand your concerns regarding the key for your vehicle, and I appreciate your feedback. Please reach out to me directly at Thorson Buick GMC so I can address this matter. Your satisfaction is important to me, and I want to ensure that your experience is resolved positively.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2017 GMC YUKON SLT Owner on 10/12/2025Verified Service
Came in.\nWithout an appointment to get out , oil change that no problem took me in forty five minutes later , it was done good job , guys!!
by Thorson Buick GMC on 10/12/2025
Thank you for your fantastic review! I'm glad to hear that you had a smooth experience getting your oil change at Thorson Buick GMC, even without an appointment. Our team always strives to provide efficient service, and it's great to know we met your expectations. We look forward to seeing you again for your next visit!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2024 GMC SIERRA K1500 ELEVATION Owner on 08/19/2025Verified Service
My truck has an electrical issue, but the service department could not address it and asked me to schedule another appointment in two weeks.
by Thorson Buick GMC on 08/20/2025
Thank you for sharing your experience with us. I understand how frustrating it can be to deal with electrical issues in your truck. At Thorson Buick GMC, we're committed to providing the best service possible, and I encourage you to reach out to me directly so I can assist you further. Your feedback is valuable, and I appreciate your understanding as we work to resolve this issue. Please feel free to contact me at your earliest convenience.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2025 GMC SIERRA K2500 AT4 Owner on 08/14/2025Verified Service
I don't like the fact that when your vehicle needs service it's weeks before they call you because they're short on loaner vehicle
by Thorson Buick GMC on 08/15/2025
Thank you for sharing your feedback, Sammy. I understand your concern regarding the wait times for service and loaner vehicles at Thorson Buick GMC. We strive to provide timely assistance and appreciate your patience during this process. Please feel free to reach out to me directly so I can discuss how to better meet your needs in the future. Your feedback is invaluable to us.
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
by 2022 GMC CANYON ELEVATION Owner on 08/04/2025Verified Service
Vince my service writer was very professional and helpful. He kept me abreast of the repairs being performed on my truck and the work was completed in a timely manner. I highly recommend Thorson GMC!
by Thorson Buick GMC on 08/04/2025
Thank you for your glowing review! I'm glad to hear that Vince provided you with professional service and kept you updated on the repairs for your truck. Your recommendation means a lot to us at Thorson Buick GMC. We look forward to assisting you again in the future!
Sincerely,
Ted Barnes
General Sales Manager
Thorson Motor Center
626-795-8851
tbarnes@thorsonmotorcenter.com
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Top Services Performed
Based on CARFAX Service History, Thorson Motor Center specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Thorson Motor Center specializes in these makes, in addition to many others.
What do verified customers think about Thorson Motor Center in Pasadena, CA?
Verified customers who visit Thorson Motor Center in Pasadena, CA rate this business 4.3 out of 5 stars, with 402 reviews. 1,717 customers favorited this location.
How can I contact Thorson Motor Center in Pasadena, CA?
To reach the sales team at Thorson Motor Center in Pasadena, CA, call (626) 635-3896. To reach the service department, call (626) 795-8851
How can I schedule a service appointment with Thorson Motor Center in Pasadena, CA?
