by 2026 GMC ACADIA DENALI Shopper on 08/05/2026Verified Purchase
Our buying experience at Thompson was probably the best we have ever had. Sales personnel were very helpful and helped me pair my phone with the vehicle. Paperwork was completed promptly when we picked up the vehicle. Was a small glitch in the license and registration process. As I understand it, there is a third party involved in that process, however. Thank you so much; we are very happy with the new Acadia.
by 2016 GMC CANYON SLT Owner on 07/27/2026Verified Service
Got our vehicle taken care of...even it was almost 3 hours later. Took another vehicle the next week was a little over an hour wait...it's getting better. Should be much better after the demolition is done and they can use all their bays to work in. The extra 21 point check is making it take longer too. Can't just get a quick oil change. Not sure that is always necessary.
by Thompson Buick GMC of Springfield on 07/28/2026
We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 07/21/2026Verified Service
Service was good. The new facility is still not finished, and it was confusing as to where to park and which door to go into. Also, it seemed that they were understaffed, as I was quoted a two-hour wait time. To their credit, I was out in about an hour and fifteen minutes. My mistake was trying to get an oil change on a Saturday.
by 2026 BUICK ENCLAVE SPORT TOURING Owner on 07/18/2026Verified Service
All of the people working there had excellent customer service skills. It was the best service I've received from anywhere in a long time. Not surprising since the group at Thompson Buick excelled in customer service when buying my Enclave. Our family appreciates Thompson Buick!
by Thompson Buick GMC of Springfield on 07/20/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2023 BUICK ENVISION AVENIR Owner on 07/03/2026Verified Service
I've been in for service several times and had an 'okay' experience. When I pulled up an attendant ask what service I wanted. He offered a fuel system cleaner and I clearly declined. He added that service and I was charged for it. I called the shop and requested a call back ,,I never got one.
by Thompson Buick GMC of Springfield on 07/08/2026
We appreciate you bringing this experience to our attention. Your comments have been shared with the Service Manager and Owners so they can take the appropriate action. If you still need assistance, please contact our Service Manager at (417) 866-6611 so we can assist you further.
by 2025 BUICK ENCLAVE PREFERRED Owner on 06/09/2026Verified Service
The service department at Thompson was great, they communicated with me, answered all my questions, went above and beyond. The engine needed replaced after finding a crack in it and having it towed to the dealership. They were able to give me a timeline and stick pretty close to it even with some delays in shipping parts and damaged products.
by Thompson Buick GMC of Springfield on 06/10/2026
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Thompson Buick GMC of Springfield. If you have any further questions, please give us a call. We're always happy to help!
by 2025 GMC SIERRA K2500 SLT Owner on 05/18/2026Verified Service
My truck runs different tire pressures in the front and rear, per the owner manual. The technician(s) rotated my tires without adjusting tire pressures, so my truck was wandering all over the road.
Also, the balance weights somehow left one of the wheels while the tires were being rotated, making the truck vibrate. I took it to a tire shop for correction after leaving Thompson.
I'm not sure I will be back to Thompson for service.
by Thompson Buick GMC of Springfield on 05/27/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (417) 866-6611 to discuss your concerns, as your satisfaction is of utmost importance to us.
by 2016 GMC CANYON SLE Owner on 04/04/2026Verified Service
The facility is undergoing new construction but they appear to be handling service every bit as well as usual! The technician met me in the driveway, asked what service I was requesting, indicated the check in area and took my vehicle right in for service. The process was quick, my online coupon was accepted and I was out the door! Kudos!!!
by Thompson Buick GMC of Springfield on 04/07/2026
We really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2025 BUICK ENVISTA PREFERRED Owner on 04/03/2026Verified Service
Got my car in as soon as I arrived. I met a friend for breakfast, and I got the call my car was finished and ready to be be picked up while we were paying for breakfast. I was impressed it was done that quickly. Do think for first service on a new car that they could have washed the car as well. But they took good care of my new car.,
by Thompson Buick GMC of Springfield on 04/06/2026
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
by 2021 GMC SIERRA K1500 ELEVATION Owner on 03/13/2026Verified Service
Customer service woman in side was rude. Then she drove my truck in to the so running off the side of the lift because she said I parked in the wrong spot because there was construction being done and I didn't know where to park. Couldn't change my air filter or blow it out.
by Thompson Buick GMC of Springfield on 03/20/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (417) 866-6611 to discuss your concerns, as your satisfaction is of utmost importance to us.
by 2025 GMC SIERRA K1500 DENALI Owner on 03/07/2026Verified Service
Chase from sales got us a loner car so we wouldn't have to sit around half a day waiting. That was nice. What I didn't like was that the a/c stopped working on a 70,000 dollar truck that wasn't a year old. I will say though the service department did a good job fixing the problem and even returned it cleaned. Nice touch.
by Thompson Buick GMC of Springfield on 03/09/2026
We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
by 2024 GMC SIERRA K1500 SLT Owner on 03/07/2026Verified Service
Everyone was great. But unable to fix the problem. Put the blame on a known problem with the radio. Way to go GM and GMC. If you can't fix it replace it. It seems that GM is just waiting for it go out of warranty or just live with it because it's not a major safety concern. The five stars are for the service dept/ writers. DEFINITELY NOT FOR GM/GMC AND THEIR PRODUCT SUPPORT!!
by 2021 BUICK ENCLAVE ESSENCE Shopper on 02/23/2026Verified Purchase
As always, the service experience at Thompson's is first class. What I am unhappy with is that GM has turned replacing the thermostat, something that once was a quick, simple and inexpensive repair, into something that carries an expense of over $1,000. The Engineering Department at GM needs to include an assessment of what the eventual repair costs will cost the customer. That's entirely on GM, not the dealership.
by Thompson Buick GMC of Springfield on 03/20/2026
Thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (417) 866-6611.
by Cristian V. on 02/16/2026Verified Service
I had a service alert on my Yukon & I took it in for service. I had Mr. Nick Mayberry & he was an amazing service technician & took care of all the issues I had. He & the mechanic that worked on my Yukon went above and beyond to save me money & the technician repaired the wires instead of ordering a whole new harness.
by Thompson Buick GMC of Springfield on 02/18/2026
Cristian, we're happy you found our staff to be so supportive during your experience here at Thompson Buick GMC of Springfield. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2025 CADILLAC XT4 SPORT Owner on 02/09/2026Verified Service
The staff was efficient and friendly. The shop was clean and drink and snacks made freely available. TV was on and receptionist made sure by asking that is wasn't an offensive channel by anyone. They did a great job changing my oil and rotating and balancing my tires. Thumbs up to them all! Thank you.
by Thompson Buick GMC of Springfield on 03/24/2026
We're happy you found our staff to be so supportive during your experience here at Thompson Buick GMC of Springfield. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2013 CADILLAC ATS LUXURY Owner on 02/06/2026Verified Service
This shop always goes above and beyond the normal oil change and tire rotation. They wash the car, vacuum it, wipe the interior down. I've been going to them for years even tho I moved north of town (they are located on the south side of town). I can't say enough nice things about them.
by Thompson Buick GMC of Springfield on 02/09/2026
We're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by 2024 GMC SIERRA K1500 SLT Owner on 01/21/2026Verified Service
Thompson's Quick Lube Bay's are hands down top notch. I've taken my truck there now 3 times for oil changes and it hasn't been longer than 25min for service! At the other GM dealer in town, I often waited up to 2hrs. Just completely polar opposite experiences.
by Thompson Buick GMC of Springfield on 01/22/2026
We are so happy to read such a great review about Thompson Buick GMC of Springfield! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nathan F. on 01/01/2026Verified Shopper
They would only come down $300 on the price of the car then marked it up $600 in doc fees. The finance was way to high. Finance guy could care less about the deal and at one point lowered his chair and checked out. There no fight in trying to get me a deal at all. I was able to get a interest rate that was 2.37% lower then the one that was offered to me.
by Thompson Buick GMC of Springfield on 01/02/2026
Nathan, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (417) 866-6611 at your earliest convenience to discuss how we can turn your experience into a positive one.
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 12/30/2025Verified Service
Transmission leaking again for the third time. Hopefully they have it fixed this time. If leaking again I want a new Transmission installed. At this point we are afraid to take a long trip to see out grandkids in Georgia.
Just driving it now to see if it starts leaking again. Was told to come back in one month.
by Thompson Buick GMC of Springfield on 12/31/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by Connie F. on 12/16/2025Verified Purchase
Jon Randall, the online specialist was super easy to work with, answered all my questions, provided photos of specific details on the vehicle I requested and we had great communication all before I got on the lot. The buying process was easy, and the guest lobby area was fully stocked to bide the time while passing the time in the dealership.
by Thompson Buick GMC of Springfield on 12/16/2025
We're happy you found our staff to be so supportive during your experience here at Thompson Buick GMC of Springfield. Please don't hesitate to reach out if there's anything additional we can do for you.
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13,476 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Thompson Sales Company specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Thompson Sales Company specializes in these makes, in addition to many others.
What do verified customers think about Thompson Sales Company in Springfield, MO?
Verified customers who visit Thompson Sales Company in Springfield, MO rate this business 4.8 out of 5 stars, with 1,966 reviews. 13,476 customers favorited this location.
How can I contact Thompson Sales Company in Springfield, MO?
To reach the sales team at Thompson Sales Company in Springfield, MO, call (417) 221-8307. To reach the service department, call (417) 866-6611
How can I schedule a service appointment with Thompson Sales Company in Springfield, MO?
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