by 2007 MERCURY GRAND MARQUIS LS Owner on 02/12/2024Verified Service
I have great service at The Ford Store in San Leandro. I had a oil change and received a call when it was done.
I love the service because not only did they do a oil change they checked fluids, car belts and more. What a thorough job the mechanics did ! Thank you
by 2018 FORD TRANSIT T-250 Owner on 12/14/2023Verified Service
I come from a Chevy family, however, as an Ops Coordinator, I manage the vehicle (Transit Van 250) maintenance for the company I work for. The Ford Store in San Leandro not only has great people working for them, but they have even better service. Willie is the man! He's professional, personable, and knows his stuff. I also appreciate their website, it makes it easy to schedule, and reschedule if necessary...even at the last minute.
by 2018 FORD F150 SUPERCREW Owner on 10/03/2023Verified Service
San Leandro Ford took care of a major rear brake problem I had , it was found to be under warranty plus asked for oil change , tire rotation all was done in one day . Bought my F-150 at San Leandro Ford ( second owner ) have taken it to them for any and all service David Martinez was my service writer on last visit ( the brake problem) very awesome person....
by 2022 FORD MAVERICK XL/XLT/LARIAT Owner on 08/06/2023Verified Service
I am in the process of getting the Lemon Law enacted with this truck. One of the service managers had the gull to state (after the sixth time the hybrid batteries kept shutting down on me) that I had to drive it more often. I drive my truck at the very least every other day, including trips in CA. And just because I have less than 10K miles on my odometer, they are trying to say, "Drive it more often"; excuuusee me?
by Maria G. on 02/07/2023Verified Purchase
The people at San Leandro dealership is very helpful, but I have a bad starting because the car I bought it have more than 30 codes on the car computer that need to replace , and it said it was certified by CARFAX , bought the car on January 15 and the first day we drove the car heated up so I returned the same day, I still driving a loan one
, today February 7 still not getting my car, how CARFAX do that certification.?
by 2019 FORD EXPEDITION MAX PLATINUM Owner on 02/07/2023Verified Service
Great service and Larry communicated clearly on when and what they will do, though just called the night before and he said it could be done as same day service, so we didn't have to wait for the next available schedule (probably the following week), and gave us the vehicle back within the allotted time.
by 2021 FORD EDGE SEL Owner on 01/29/2023Verified Service
Enso and the service counter folk were top notch. Five stars.
Enso especially, with very detailed explanations and excellent communication during the entire process. When bad things happen to good people, its a relief to have nice, professional people helping out. Thank you.
by 2008 FORD FOCUS SE/SEL/SES Owner on 11/05/2022Verified Service
Went in to get a rough idle issue fixed. Was hoping they would do some diagnostics and appraise me how much to fix the issue. Instead, they offered the low hanging fruit, spark plugs, fuel filter and belts. I agreed to this because they said they thought it would solve the problem. They said they would test it afterwards. Anyway, $1200 later I still have a rough idling issue.
by 2002 FORD FOCUS SE/SE COMFORT Owner on 09/18/2022Verified Service
Very quick service just didn't fix the noise from my ac blower fan.Said that they didn't hear it but when I went to drive away I turned on my ac and it made the noise right away was too upset to go back and show it to them.Think they just didn't want to deal with it even though I was ready to pay for it.
by 2014 FORD EXPLORER XLT Owner on 08/30/2022Verified Service
Their professional and willingness to help , how they go out of their way to assist you as a customer, I came back the following day to have fix my passenger door .
I was very happy with the work done on my 2014 explorer.
I will be back for my next maintenance
Thank you
by 2017 LINCOLN NAVIGATOR SELECT Owner on 07/23/2022Verified Service
Flatbed truck delivered Navigator on Friday mid afternoon. Service Advisor (not friendly) informed he would call me on Monday. He didnt. My calls were parked in voicemail boxes. On Tuesday, I picked up the vehicle with the new battery for which I paid over $450.00. Car was dirty - grease hand prints. Manager offered full detail clean up which happened on Thursday. S L Ford Store is not recommended.
by 2015 FORD ESCAPE TITANIUM Owner on 06/18/2022Verified Service
We had my car serviced and I was quoted one price and when I picked up my car the amount changed. On the phone I was quoted 4,200 and when I picked it up the cost was 7,800 big difference not happy at all with the service. For a transmission that was only 5 years old
by 2006 FORD EXPLORER EDDIE BAUER Owner on 02/24/2022Verified Service
Great service as usual! Simon makes the customer feel special and does all he can to help solve whatever problem I may have. This service was quick and complete. He always calls with further information and when my car can be pi CV ked up. He gets an A+ from me in customer srrvice.
by Francisco R. on 02/05/2022Verified Service
Very unprofessional service my truck is been there for 4 months looks like they make trucks. And they not how to repair they own trucks. Customer service. Very very bad. Manager even wants to talk to me. He looks me like garbage. I buy my truck brand new there. Is one year paying payments and insurance and they don't care if any body have the same service let me know i don't think I'm the only one
by 2021 FORD F250 SUPER DUTY Owner on 09/07/2021Verified Service
had a 9 am oil change and tire rotation truck ended up staying over night and picked up the next day. not sure if the tire rotation was even completed. oil change seemed to be completed. never even spoke to the service guy on completion just paid the cashier and picked up the truck. I guess if their was any issues they would have spoke to me
by 2015 FORD FOCUS SE Owner on 06/14/2021Verified Service
Ford did a 20,000 mile check up on my car. I hope that they did everything that they were supposed to do on it. They gave me a complimentary car wash, but they didn't dry my car, so I wasn't too happy about that. Dust and dirt could attach themselves to the wet car.
by 2007 FORD F250 SUPER DUTY Owner on 04/26/2021Verified Service
Did not want to replace Turbo for the 2nd time under warranty, so found enough wrong to warrant a new engine for $24,000. Lucky if I could get $17,000 for it because it had 90,000 + miles. Can't afford a new truck or the $24,000 to replace the engine. We are 75 years young and this truck has been good to us. And we thought we could keep it in our retirement. Boo Hoo
by 2018 FORD ESCAPE SEL Owner on 04/18/2021Verified Service
They were so professional and took very care of me. They knew I was waiting and accommodating to get me done in as soon as possible. They found something wrong with my back shocks and I am taking my car back in Monday at 9:30. The service I have had is excellent
by 2015 FORD MUSTANG GT Owner on 04/05/2021Verified Service
Dont come to this store. Ive been here 4 times and always something happens. They are not communicating. They dont update you on the status of your vehicle even once through the day like they should and when you try to get ahold of them is near impossible
by 2015 FORD TAURUS SHO Owner on 03/07/2021Verified Service
Service rep was great & very helpful but the Service Tech left oil over the 2 sides & front of hood on my SHO. I saw couple days after when it was in the sun. Really bad oil spots too!!I used my quick detailer to take it off with a micro fiber cloth! Svc mgr called me to apologize & offered me free oil change next time. Price for oil change at dealership now? $116.00. Highway robbery!!
