The service was excellent, the shop fees were not. This was work that really needed to be done at the dealership (or I would have taken it elsewhere to save). Pretty much what I expected in terms of cost at a dealership. But, the service was excellent.
by Terry Thompson Chevrolet on 05/07/2026
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2017 CHEVROLET SILVERADO K1500 LTZ Owner on 04/27/2026Verified Service
The online notification system seems to be inoperable. The updated tracking of your vehicle doesn't work, my service manager. Blair could not connect to respond to my texts.
Dealing with endurance extended warranty, as always, is a goat rope! It should not take a week or a week and a half to get responses.
by Terry Thompson Chevrolet on 04/28/2026
Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (251) 626-0631 at your earliest convenience to discuss how we can turn this experience into a positive one.
by 2026 GMC YUKON/DENALI Owner on 04/04/2026Verified Service
I was from Missouri and I only had 2% left on my oil life and needed an oil change before heading back to Missouri. They got me in at 730 the next day and also took care of a recall. Thank you Bianca for you wonderful help and kindness!! Many thanks! Patty Summerford, West Plains, MO
by Terry Thompson Chevrolet on 04/05/2026
We're happy you found our staff to be so supportive during your experience here at Terry Thompson Chevrolet, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 CHEVROLET SILVERADO K1500 LTZ Owner on 02/21/2026Verified Service
Terry Thompson is the best. They take us in right away and there's not a long waiting time usually. I would suggest Terry Thompson Chevrolet to anybody. They're always willing to take the time to talk to us if we have questions or concerned about anything.
by Terry Thompson Chevrolet on 02/25/2026
We're glad everything was completed quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by 2014 CHEVROLET SILVERADO C1500 LT Owner on 02/01/2026Verified Service
Jerry Thompson broke off the bug deflector off of our truck hood and would not even tell us. No one in service would talk to us about it.. They also didn't fill up all the levels in our truck and we went in for an oil change and tire rotation. Terrible service no communication and now we have a broken deflector on the hood. They wrote on our estimate that it would cost $235 to replace it and they broke it.
by Terry Thompson Chevrolet on 02/02/2026
Mrs. Estopinal, Service closed at noon on Saturday (before you picked up your vehicle) and we would have very much liked the opportunity to have addressed this with you then. We have every intention of making this right, as it was a mistake. We have not been allowed the opportunity to speak with you yet. Hopefully after you have the opportunity to speak with our service manager, you will consider amending your review.
by Jacqueline And Sammy L. on 12/20/2025Verified Shopper
Yes. I was unable to get there due to my husband being hospitalized just after I requested info on a vehicle, and they were very understanding. They ended up selling the vehicle to another customer, and I was not the least bit surprised. The vehicle is one that is always in high demand due to its superb record of reliability. I will definitely keep checking their inventory due to their more than professional yet understanding manner.
by Terry Thompson Chevrolet on 12/22/2025
We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2025 CHEVROLET SILVERADO K1500 LTZ Owner on 10/28/2025Verified Service
I had a small issue to begin with but the service manager assisted and resolved the issue. The shop is busy but the technicians seem sharp. The service advisor recorded my complaint about the vehicle accurately then the technician found and resolved the issue.
by Terry Thompson Chevrolet on 11/02/2025
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
by 2020 CHEVROLET BLAZER 3LT Owner on 08/29/2025Verified Service
the text communications for updates is very helpful. The issue was solved.
I had an 830 appt on Thursday. It took them till Monday afternoon to find out i needed a new battery and brake work. Picked up the car Tuesday evening. Being without a car 6 days is a long time. Wish they worked a bit quicker.
by Terry Thompson Chevrolet on 09/01/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (251) 626-0631 to discuss your concerns, as your satisfaction is of utmost importance to us.
by 2025 CHEVROLET BLAZER LT Owner on 05/14/2026Verified Service
Although had to order part and its on a inter galatic back order not happy with GM at this point since safety feature of vehicle not working for my wife. I did start a GM request desk case. Service did great now the wait
by Terry Thompson Chevrolet on 05/15/2026
We really appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (251) 626-0631 so we can assist you further.
by 2025 CHEVROLET SILVERADO K2500HD LT Owner on 05/14/2026Verified Service
Great communication and great service. Easy process from scheduling, all the way to picking up my truck.
by Terry Thompson Chevrolet on 05/14/2026
We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
by 2021 CHEVROLET SILVERADO K1500 RST Owner on 05/11/2026Verified Service
The service advisor met me at my door when I arrived. Immediately got my truck in the back for the oil change then right back to me. This was the fastest and best service I have had in a long time. I highly recommend Terry Thompson for service.
by Terry Thompson Chevrolet on 05/11/2026
We are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
by 2023 CHEVROLET SILVERADO K2500 CUSTOM Owner on 04/03/2026Verified Service
I scheduled my service online. I dropped my car off was given a shuttle ride home and was picked up when the service was complete. They always do a good job!
by Terry Thompson Chevrolet on 04/06/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2017 CHEVROLET MALIBU LT Owner on 03/26/2026Verified Service
All very professional and friendly personnel.
Blair informed me of status of service and all was as requested.
by Terry Thompson Chevrolet on 03/27/2026
We're happy you found our staff to be so supportive during your experience here at Terry Thompson Chevrolet, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2015 CHEVROLET TAHOE LTZ Owner on 03/25/2026Verified Service
All is good on my 2015 Tahoe, service department provided great service, would recommend Terry Thompson Chevrolet.
by Terry Thompson Chevrolet on 03/27/2026
We're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your positive experience with the world. Have a great day!
by 2013 FORD ESCAPE TITANIUM Owner on 02/28/2026Verified Service
They continue to be the easiest shop I've ever dealt with! Bianca, Jason and the service department is always on top of things and keeps me updated every step of the way.
by Terry Thompson Chevrolet on 03/04/2026
Thank you for your kind review; we are happy to pass along your comments to the team here at Terry Thompson Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!
by 2014 CADILLAC SRX PERFORMANCE COLLECT Owner on 01/12/2026Verified Service
Excellent service every time I bring my SRX in. Finished at time promised. Reasonable priced for parts and service.
by Terry Thompson Chevrolet on 01/14/2026
We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by 2020 CHEVROLET COLORADO Owner on 12/21/2025Verified Service
Flexibility and ability to help with a sudden battery problem terribly disappointed in the amount of labor cost just to change a battery
by Terry Thompson Chevrolet on 12/23/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (251) 626-0631 to discuss your concerns, as your satisfaction is of utmost importance to us.
by 2017 CHEVROLET CRUZE LT Owner on 11/11/2025Verified Service
Bianca is always great !
I will not take my car anywhere else to be repaired. I trust this dealership.
by Terry Thompson Chevrolet on 11/12/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2019 CHEVROLET TAHOE LT Owner on 10/24/2025Verified Service
Quick, efficient and reasonably priced for the service performed. The customer waiting area was comfortable and there was fresh coffee.
by Terry Thompson Chevrolet on 10/26/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
by 2023 CHEVROLET SILVERADO K1500 RST Owner on 10/15/2025Verified Service
The service department was great. Blair took really good care of me and had my truck ready the next afternoon. First rate service.
by Terry Thompson Chevrolet on 10/15/2025
We're happy you found our staff to be so supportive during your experience here at Terry Thompson Chevrolet, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
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Service Information
225 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Terry Thompson Chevrolet specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Terry Thompson Chevrolet specializes in these makes, in addition to many others.
What do verified customers think about Terry Thompson Chevrolet in Daphne, AL?
Verified customers who visit Terry Thompson Chevrolet in Daphne, AL rate this business 4.7 out of 5 stars, with 517 reviews. 225 customers favorited this location.
How can I contact Terry Thompson Chevrolet in Daphne, AL?
To reach the sales team at Terry Thompson Chevrolet in Daphne, AL, call (251) 428-5114. To reach the service department, call (251) 626-0631
Does Terry Thompson Chevrolet in Daphne, AL have a service center?
Yes, Terry Thompson Chevrolet in Daphne, AL does have a service center. You can contact the service department at (251) 626-0631.
