by 2020 TOYOTA PRIUS Owner on 06/07/2022Verified Service
Great service, great staff. Got the oil change done in quick timeframe.
by 2021 TOYOTA HIGHLANDER PLATINUM Owner on 06/05/2022Verified Service
Timely, great service, nice waiting room
by 2013 TOYOTA PRIUS C Shopper on 06/03/2022Verified Purchase
Everyone is a dealership is fantastic
by 2004 TOYOTA LAND CRUISER Owner on 06/01/2022Verified Service
Have gone here for years, great service and service department!
by 2013 TOYOTA COROLLA BASE/S/LE Owner on 06/01/2022Verified Service
I got the same dude as usual. Hes cool but it would be nice for them to update me like they said they would. They said theyd call me around 2:30/3 the day I dropped it off but they never did. I basically had to call everyday for 5 days to get any updates. I understand yall are short staffed, but no one told me how long my car was gonna be in for. I thought you guys broke it. Thank god my bf let me use his car bc I wouldnt have a ride to work and I would really be a Karen and freak out lol
by 2020 TOYOTA CAMRY XLE Owner on 05/30/2022Verified Service
I asked for six month service including oil change. Because of COVID my car's mileage is lower than average. So the dealership decided not to change the oil.
I had left my owner's manual out on the passenger seat for the mechanic to initial and date the service level performed. Not only did he or she NOT do that, the person elected to cram it into the glove box. Displacing other items the belong in there and causing items to fall out when the glove box was opened to reveal its hiding place.
by 2020 TOYOTA RAV4 ADVENTURE/TRD OFF RO Owner on 05/27/2022Verified Service
The service was not hospitable and they were uncooperative.
by 2018 TOYOTA C-HR XLE/XLE PREMIUM Owner on 05/25/2022Verified Service
Very friendly's knowledgeable staff!
by 2018 TOYOTA 4RUNNER SR5/LIM/TRD/PREM Owner on 05/24/2022Verified Service
Appointment took longer than I was told. Following appointment to replace fuel pump (per recall) my rear door was not working. I called to seek help, held on phone for 30+ minutes, then was told I would get a call back. I never got a call back. Thanks to Google, I fixed my car myself after figuring out they failed to reset a system. Sadly, Ive had similar experiences at this dealership every time Ive gone. Respectfully, go somewhere else.
by 2021 TOYOTA RAV4 XLE Owner on 05/23/2022Verified Service
friendly and very helpful
by 2018 TOYOTA RAV4 LE Owner on 05/22/2022Verified Service
Job done as promised. Advisor updated me on future service.
by 2011 TOYOTA PRIUS Owner on 05/19/2022Verified Service
They did what I asked on time and close to their quote.
by 2020 TOYOTA SEQUOIA LIMITED Owner on 05/17/2022Verified Service
Great dealership and excellent service department.
by 2014 TOYOTA CAMRY HYBRID/LE/XLE Owner on 05/13/2022Verified Service
I was not a happy customer at Magic Toyota. I felt the salesman who sold me my car had deceived me, and I received none of the customer service extras that I had been promised. So when I take the time to rave about the service team at Swickard, I mean it! While I am still frustrated by my vehicle, the attention I receive is impeccable. Everything is handled to my satisfaction in a reasonable amount of time. When I have a question, staff take the time to explain to me so I understand. Thank-you!
by 2016 TOYOTA PRIUS Owner on 05/13/2022Verified Service
I had my winter tires changes out at my recent service. . Thus no standard tire rotation.
by 2009 TOYOTA TACOMA ACCESS CAB Owner on 05/13/2022Verified Service
Excellent service. Have been purchasing vehicles and having them serviced at this location since 1994. King Ly has been my point of contact in the service department for many years. Always a joy to work with him. His maintenance teams take great care of my vehicles. Even though there are at least 2 Toyota dealerships closer to my home I still prefer to drive 45 minutes to this dealership to have King Ly and his teams working on my vehicles.
by 2008 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 05/01/2022Verified Service
The service was great as always.
by 2017 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner on 05/01/2022Verified Service
I really feel good about the service, because the service manager, Mr. Ly, is so good.
by 2016 TOYOTA RAV4 HV HYBRID XLE Owner on 04/27/2022Verified Service
I brought my Rav4 in for a routine oil change. Outstanding service from Khing Ly, as always.
by 2018 TOYOTA 4RUNNER SR5/LIM/TRD/PREM Owner on 04/27/2022Verified Service
