by 2024 FORD EXPLORER ST Owner on 05/09/2026Verified Service
We took our 2024 Ford Explorer in due to a check engine light warning. Joe in the service department took great care of us. We dropped our car off and got a call from Joe a few hours later. He let us know that the warning was caused by the thermostat sticking. It was covered by our warrenty. So in and out with no issues.
by Surprise Ford on 05/15/2026
Thank you for your wonderful feedback about your recent service experience with your Ford Explorer. We're delighted to hear that the check engine light issue was resolved smoothly and efficiently. It's great to know that our service team provided excellent care during your visit and kept you informed throughout the process. We're pleased that the thermostat repair was handled seamlessly under warranty, allowing you to get back on the road without any complications. Your positive experience means a lot to us at Surprise Ford, and we look forward to continuing to serve you and your vehicle's needs.
by 2016 FORD F250 SUPER DUTY Owner on 05/01/2026Verified Service
Evan the service coordinator is definitely on point. I have been taking my truck in for the last several years and they know what needs to be done. Goodyear Wrangler were priced the same as everyone else and they included the alignment. Another great experience at Surprise Ford
by Surprise Ford on 05/04/2026
We are absolutely thrilled to hear about your positive experience with our service team over the years. It's wonderful that you've found our approach to vehicle maintenance so reliable and that we understand exactly what your truck needs. We're pleased that our tire pricing was competitive and that we could include the alignment service as added value. Your continued trust in bringing your vehicle to us for several years means everything to our team. Thank you for taking the time to share your experience with Surprise Ford.
by 2018 FORD ECOSPORT SE Owner on 04/23/2026Verified Service
I will NOT recommend the Surprise Ford Service Department to anyone.
My experience started with a sales person that did not follow through and the service department flat out refusing to repair the recall on my vehicle. After giving the service department two more chances, my mistake, I will move on to another dealership.
by Surprise Ford on 04/28/2026
We are disappointed to hear about your experience, as this is not the level of follow-through or support we strive to provide. We understand how concerning it is when recall-related concerns are not addressed as expected, especially after multiple visits. Your feedback regarding communication and service handling is important, as we aim to ensure all concerns are properly reviewed and resolved. We would appreciate the opportunity to speak with you directly and review your situation in more detail. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for further assistance.
by 2023 FORD F250 SUPER DUTY Owner on 03/08/2026Verified Service
Nice, clean shop with a comfortable waiting area. I brought my F250 in for an oil change, but the service advisor noticed the battery was leaking a little. Since my truck was still under the 3 year bumper-to-bumper warranty, the battery was replaced free of charge - a nice touch!
by Surprise Ford on 03/13/2026
We are overjoyed to hear about your positive experience with us! Your feedback about our clean facility and comfortable waiting area truly means a lot to our team. We're glad our service advisor was thorough in checking your F250 and identifying the battery issue during your oil change visit. It's wonderful that we could take care of the battery replacement under your warranty at no cost to you. Your satisfaction with the service you received is exactly what we strive for with every customer. Thank you for choosing us for your truck's maintenance needs!
by 2025 FORD F150 STX Owner on 02/27/2026Verified Service
Great customer service. On time and informative they let me know when I purchased my truck. They didn't add the points for purchasing the truck which would have paid for the service thanks to the service writer. I now received the points and I'm looking forward to my next service for free
by Surprise Ford on 03/03/2026
Thank you for your wonderful feedback about your experience! We're delighted to hear that our team provided excellent customer service and kept you well-informed throughout your truck purchase. It's wonderful that our service writer was able to help you receive the points you earned from your purchase. We're thrilled to know you'll be able to enjoy complimentary service on your next visit. Your satisfaction means everything to us, and we look forward to continuing to serve you for years to come.
by 2015 FORD MUSTANG 50TH ANNIVERSARY Owner on 02/25/2026Verified Service
Being overcharged on something as simple as an oil change. Flyer price for oil change sent out by Surprise was substantially lower than what was charged. I showed the service technician a copy of the flyer I was told that the difference was because I did not request the tire rotation. I did opt out of the tire rotation due to the tires on the front and back being different sizes.
by Surprise Ford on 02/26/2026
We strive to provide clear and accurate pricing information for all maintenance services and promotions. Our team works to explain any differences in service selections or package options so customers can make informed decisions. Feedback like this is valuable as we review how promotional pricing is communicated at the time of service. For assistance in reviewing your visit details, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
by 2022 FORD BRONCO SPORT BIG BEND Owner on 02/06/2026Verified Service
I liked that the recall repairs were successful. I didn't like how long it took
I made an appointment for the recall repair. Then I was informed that it would take another appointment because you would need to order the part. It was a recall!! Why wasn't it ordered to begin with!????
by Surprise Ford on 02/10/2026
We regret to learn about the scheduling challenges you experienced with your recall service. We understand your frustration. Your feedback is valuable and helps us improve our service coordination. To discuss this experience further, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
by 2018 FORD FUSION SE Owner on 01/26/2026Verified Service
Forth time I took the car in for check engine light. Each time it was some different with the fuel purge system. I was not happy that I had to pay for the labor again and that they only seemed to be only fixing the symptom and not the root cause. I pleaded my concern and to my surprise they found the cause and repaired the issue at no charge. Thank you Joe for going to bat for me.
by Surprise Ford on 01/26/2026
We're glad our team identified and resolved the root cause of your fuel purge system issues. We understand how frustrating recurring problems can be and appreciate your persistence. It's wonderful that our commitment to making things right resulted in a positive outcome. Your experience demonstrates our dedication to standing behind our work and ensuring customer confidence.
by 2025 FORD F150 STX Owner on 01/08/2026Verified Service
Great service! Oil change and rotation of tires! Only issue was when I got in the truck the drivers window was half down. Something had triggered the window and was in safety mode so it would not auto roll up. Had to trouble shoot and fix that only took about 10 minutes to find a video on YouTube. Was more expensive then originally advertised through the Ford app. I would call ahead for pricing!
by Surprise Ford on 01/09/2026
Thank you for your positive feedback! We're glad we could help with your oil change and tire rotation. We apologize for the unexpected window issue and appreciate you resolving it. Your feedback about pricing differences from the Ford app is valuable - calling ahead is a great way to confirm current rates. Thank you for choosing Surprise Ford!
by 2021 FORD BRONCO SPORT BIG BEND Owner on 01/03/2026Verified Service
Made an appt. and it was going to take 3 days to get in! Asked about a rental and nothing was available and the uber took 4 attempts before I got a ride home. You make it almost impossible to get service done without me spending the money on my own rental!
by Surprise Ford on 01/07/2026
We are concerned to hear about the challenges you faced when trying to schedule your service appointment, and we understand your frustration. Your feedback helps us understand where we can work to improve our processes to better serve our customers. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can discuss your concerns and work toward a better solution for your future service needs.
by 2022 HYUNDAI TUCSON SEL Owner on 11/10/2025Verified Service
They did a good job. The service was a little long in my opinion for a scheduled appointment. A minor thing as well was leaving a notice in my car saying the dealership would like to make me an offer on my car. The only problem was on the notice they said Nick, we would like to buy your car. My name is not Nick.
by Surprise Ford on 11/19/2025
Thank you for your review and for choosing Surprise Ford for your service needs. We appreciate you taking the time to share your experience with us. We understand that waiting longer than expected for a scheduled appointment can be frustrating, and we appreciate your patience during the service process. Your feedback about the timing helps us identify areas where we can improve our efficiency. We also understand your concern about receiving correspondence with an incorrect name - attention to detail matters, and we appreciate you bringing this to our attention. Your experience is valuable to us, and we're pleased that overall you felt we did a good job with your service.
by 2013 FORD EDGE SEL Owner on 10/21/2025Verified Service
service is always great, the service writers are always friendly, knowledgeable, and professional. the best part is once you have service done you don't to go back for the same issue like you do with local service shops, at least i have never had to as i used to using local repair shops. the work is done right the first time, with the exception of regular oil changes every 3-5000 miles.
by RSMM Team on 10/23/2025
Thanks so much for the great feedback! We're glad our salesperson made things easy and helped you find the right truck. Sorry for the brief wait at delivery, and we appreciate your patience. It's awesome to hear you've had good experiences with our service team, too. Thanks for choosing us again!
by 2021 FORD F150 SUPERCREW Owner on 10/15/2025Verified Service
0 communication, unless I initiated it. Went weeks in a rental where your top tier protective plan only covers 5 days. Fixed everything but a tailor sensor and I got it back since it would operate now. Still haven't heard about the sensor that probably arrived iver a month ago. Like I said 0 communication
by Surprise Ford on 10/17/2025
We strive to keep our customers informed throughout the service process, and it's clear we fell short in your case. Regarding your vehicle, we're glad the majority of the repairs were completed, but we understand your concern about the tailor sensor and the extended wait. This is not the level of service we aim to provide, and we want to resolve this promptly. Please reach out directly to our Service Director, Anoeil Atenousazar, at 623-666-8577.
by Shawna G. on 09/04/2025Verified Purchase
Not a completely bad experience. Our sales rep was new and made several mistakes along the process. But overall was a nice guy. I don't hold it against him his inexperience. The finance guys are pushy for you to buy a service warranty, which I did, but I didn't negotiate getting a lower interest rate which I am satisfied with.
by Oscar C. on 08/25/2025Verified Service
Hello. The fact that when washing cars after service was performed, the car looks wet, NOT clean. It seems like service supervisor doesn't see a clean car as a priority. I realize this is complmentary; shouldn't "great service" pay attention to even minor details? Thanks
by Surprise Ford on 09/08/2025
While our complimentary car wash is meant as a small gesture of thanks, we understand that the appearance of your vehicle when returned to you is an important part of your overall service experience. We're sorry to hear we fell short of your expectations and will review this with our team to ensure greater care is taken with the final presentation of each vehicle. If you'd like to discuss your experience further, please don't hesitate to reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577.
by 2021 FORD BRONCO BEND/BLACK/OUTER Owner on 08/08/2025Verified Service
Wokl was done. It took a month for an engine.replacement after failing the recall on the valves. The worst part was the lack of communication qith the service advisor. I had to constantly call for status updates. Thy should've called after every event, failing the test, ordering an engine, receiving the engine, waiting on gaskets, and install finished, which was the only call I received
by Surprise Ford on 09/04/2025
Thank you for taking the time to share your experience with us. We understand that waiting for your engine replacement was a lengthy process, and we recognize your frustration. We value customers who communicate their concerns clearly, as it helps us improve our service standards. Your feedback is invaluable, and we will use it to enhance how we keep customers informed during extended repairs. We're glad the work was ultimately completed for your vehicle, and we appreciate your patience during this process.
by 2024 FORD MUSTANG MACH-E SELECT Owner on 08/03/2025Verified Service
My car had a message about the battery having an issue. I made an early morning appointment to have this checked. I was told it might take more than one day. I needed the car back the same day. It was ready about 5 pm and the batteries were working properly. The issue will be further addressed in a recall in the coming months.
by Surprise Ford on 09/03/2025
Thank you for sharing your experience with us regarding the battery issue with your vehicle. We understand how concerning it can be when your vehicle displays a warning message, and we're glad you brought it in right away for diagnosis. It's wonderful to hear that our team was able to accommodate your same-day needs and had your vehicle ready by 5 pm with the batteries functioning properly. We appreciate your patience as the underlying concern will be fully resolved through the upcoming manufacturer recall. Your trust in Surprise Ford means a great deal to us, and we're here whenever you need reliable service for your vehicle.
by 2021 FORD MUSTANG MACH I Owner on 07/30/2025Verified Service
I took my Mustang Mach 1 to the dealer for the installation of PPF provided at the purchase time of the car. I drove to the dealer with the car spotless. When I picked up the car was so dirty, and they installed the PPF, and they only cleaned the areas of the installation. the person in charge of taking care didn't care to deliver my car all dirty, he told me to bring her in 2 weeks!!!!!
by Melody M. on 07/29/2025Verified Service
I liked that your service coordinator CJ was very efficient and helpful. I appreciated his prompt response to my needs. I feel employees that do a good job deserve recognition. As the person I had before dropped the ball and found out doesn't work there anymore. Thank you for taking care of me.
by 2008 FORD EXPEDITION EDDIE BAUER Owner on 07/24/2025Verified Service
Service representative "Nic" was an outstanding and professional service representative. Currently, the AC (HVAC) is working well. I was not happy to find my passenger speaker blown after receiving my auto, including the dirt marks on my steering wheel. I feel grateful that my Ford is running in this warm AZ environment.
Best Regards,
Eugene Gonzales
1 - 20 of 1,422 results
Service Information
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14,012 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Surprise Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Surprise Ford specializes in these makes, in addition to many others.
What do verified customers think about Surprise Ford in Surprise, AZ?
Verified customers who visit Surprise Ford in Surprise, AZ rate this business 4.4 out of 5 stars, with 1,422 reviews. 14,012 customers favorited this location.
How can I contact Surprise Ford in Surprise, AZ?
To reach the sales team at Surprise Ford in Surprise, AZ, call (623) 343-8851. To reach the service department, call (833) 917-0505
How can I schedule a service appointment with Surprise Ford in Surprise, AZ?
