I liked everything my salesman was the best josha they was friendly they had coffee they had water they had everything you needed to sit down and be comfortable and I was very comfortable there thank you guys for my new car 20/20 I love it y'all made it happen for me this is my first car note first time buyer
by Suburban Ford of Ferndale on 08/07/2025
Hi Veronica,
Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Suburban Ford of Ferndale.
by 2014 FORD FOCUS SE Owner on 07/30/2025Verified Service
I was in your business for five hours waiting on an express oil change. At 10:00 a.m. (I was there at 7:30 a.m.) I went to to advisor to check the eta and was told that there were only 2 technicians and still waiting for my car to be service. Customer service is definitely lacking. Teeka was very friendly, professional and reassuring. If you guys offer express oil changes, it SHOULD NOT TAKE 5 HOURS!!!!!
by Suburban Ford of Ferndale on 07/30/2025
Thank you for your review. We apologize for the long wait during your visit. We strive to provide efficient service, and it's clear we fell short this time. I'm glad Teeka was able to offer some reassurance, but I understand how frustrating this must have been. Please reach out if you'd like to discuss further or need assistance in the future. Thank you, Christopher Scott - Service Manager - christopherscott@lithia.com
by 2014 FORD FUSION SE Owner on 07/28/2025Verified Service
I've always gone to Suburban Ford of Ferndale for major repairs and maintenance checks. As always they kept me updated with the status of my car and showed their appreciation for being a frequent customer. The staff is professional and courteous. I will continue to patron this service department.
by Suburban Ford of Ferndale on 07/28/2025
Thank you for your continued trust in Suburban Ford of Ferndale! We truly appreciate your business and are always here to keep you informed and on the road. See you next time! Safe travels!
by Dameko R. on 06/20/2025Verified Service
Sales representative Mary was terrible. She continued working on her computer for nearly 15 minutes before another representative named Alex assisted me. I did notice that another customer entered the location and Mary had zero issues with assisting him. May only stated that she would be with me shortly and never assisted me. Totally rude and unprofessional!
by Suburban Ford of Ferndale on 06/20/2025
Thank you for your review. I'm sorry to hear about your experience with our team. We strive for attentive and professional service, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like to discuss this further or have any other concerns.
Thank you, Michael Halloran - General Sales Manager - michaelhalloran@lithia.com
by Samuel P. on 04/10/2025Verified Shopper
I liked that I could test drive, didn't like how the sales guy kept almost forcing me to stay every time I would I say would think about it he kept pressuring me saying well just letting you know it's gonna sell fast etc also didn't like the pricing of the car a lot of blemishes and things messed up and let me test drive a car that had the mirror falling off so I couldn't see out of my passenger mirror
by Suburban Ford of Ferndale on 04/14/2025
Hi Samuel, I'm sorry to hear about your experience with the sales pressure and vehicle condition. We aim for a comfortable and transparent process, so it's disappointing that we fell short here. If you have any further questions or concerns you'd like to discuss, please feel free to reach out.
Thank you, Michael Halloran - General Sales Manager - michaelhalloran@lithia.com
by 2022 FORD F150 SUPERCREW Owner on 01/16/2025Verified Service
Suburban Ford of Ferndale did a great job with my 2022 Ford F-150,
Alex in the service department was great to work with, he was eager to help and made my experience so easy. I would highly recommend Suburban Ford of Ferndale for all your service needs.
by Suburban Ford of Ferndale on 01/16/2025
Thank you for recommending Suburban Ford of Ferndale! We're delighted to hear that Alex provided excellent service and made your experience with the 2022 Ford F-150 a smooth one. We look forward to assisting you again in the future!
by 2022 FORD EXPEDITION XLT Owner on 01/14/2025Verified Service
Christina Cornell (Service rep) was very helpful. She made sure my vehicle was taken care of immediately and delivered in a timely manor. Mondays are usually extremely busy but Christina Cornell came through. (AGAIN)
Car transporter person, Alec, was very accommodating as well.
by Suburban Ford of Ferndale on 01/15/2025
Thank you for sharing your experience with us! We're delighted to hear that Christina and Alec provided excellent service at Suburban Ford of Ferndale. We appreciate your support and look forward to assisting you again in the future!
by 2016 FORD ESCAPE SE Owner on 01/10/2025Verified Service
My experience was excellent. I asked for vehicle pick up. My vehicle was picked up free of charge (bc I live fairly close) and I asked for my vehicle to be returned before the kids were out of school and it arrived with time to spare before pick up. I received a text from my service advisor as soon as my vehicle arrived so i had a text number to use if i had any questions.
by Suburban Ford of Ferndale on 01/10/2025
We're delighted to hear that our team at Suburban Ford of Ferndale provided you with excellent service and timely vehicle pick-up and return. It's great to know the communication was smooth, making your experience convenient. Thank you for sharing!
by 2017 FORD FOCUS SE Owner on 12/28/2024Verified Service
My brake lights were out on the passenger side and the tail lights were out on the driver side but the technician told me that they were not out on the driver side but they exactly were out on the driver side so I had to take my car to a different shop to have the bulbs replaced
by Suburban Ford of Ferndale on 12/30/2024
Thank you for your review. I'm sorry to hear about the inconvenience with your vehicle's lights. It sounds like there was a miscommunication during your visit, and I apologize for any frustration this caused. We strive for accuracy in our service, so please feel free to reach out if you'd like us to look into this further or address any other concerns you may have. Thank you, Christopher Scott - Service Manager - christopherscott@lithia.com
by William S. on 11/20/2024Verified Purchase
Saleman Darren Robert's answers the phone when I called the dealership I knew when I came to see the 2015 Nissan Frontier Darren was right sale person hard worker with the help of the finance manager Derrick Walker to find a low monthly payment at I could afford I was at the dealership for 6hours that day but it was worth it to make the deal work for me to have a newer vehicle thank you Suburban Ford of Ferndale.
by Suburban Ford of Ferndale on 11/20/2024
Hi William, thank you for sharing your experience with us. We're glad to hear that Darren and Derrick were able to assist you in finding a vehicle within your budget, even if it took some time. If there's anything else we can do for you or any questions arise, feel free to reach out. Thank you!
Brent Bliss - General Sales Manager - brentbliss@lithia.com
by 2010 FORD ESCAPE LIMITED Owner on 09/25/2025Verified Service
I liked the video inspection. I was able to see what needed to be repaired. As always, I really appreciate the shuttle service.
by Suburban Ford of Ferndale on 09/25/2025
Thank you for sharing your feedback! It's great to know the video inspection and shuttle service made your visit smooth. We truly appreciate your business!
by 2025 FORD MUSTANG MACH-E PREMIUM Owner on 09/08/2025Verified Service
Very bad service. Lip service only.they promised me the sun and the moon, and they did not deliver even a star.
by Suburban Ford of Ferndale on 09/10/2025
Hello,
Thank you for bringing this to my attention. I hear your frustration and it is regrettable to hear about this. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below.
Christopher Scott - Service Manager - christopherscott@lithia.com
by 2015 FORD EXPLORER XLT Owner on 09/08/2025Verified Service
Friendly and personable personnel. Vehicle was treated with care and respect and all services were done on time.
by Suburban Ford of Ferndale on 09/09/2025
Hi,
Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Suburban Ford of Ferndale.
by 2020 FORD EXPLORER LIMITED Owner on 09/07/2025Verified Service
They kept my car longer than they needed to and they put on the wrong parts. It's been 3 months and I'm still waiting for the right parts
by Suburban Ford of Ferndale on 09/09/2025
Hello,
Thank you for bringing this to my attention. Our goal is to provide our customers with a quick and professional experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below.
Christopher Scott - Service Manager - christopherscott@lithia.com
by Ewiehe@gmail C. on 09/06/2025Verified Purchase
Dishonest. Poor communication. No follow up. Salesman nowhere to be found when my car was finally ready, 2.5 hours after my scheduled appointment for pick up of the vehicle (deposit placed and financing approved the week prior).
by Suburban Ford of Ferndale on 09/10/2025
Hello,
Thank you for bringing this to my attention. I hear your frustration and it is regrettable to hear about this. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below.
Michael Halloran - General Sales Manager - michaelhalloran@lithia.com
by 2024 FORD BRONCO SPORT OUTER BANKS Owner on 08/30/2025Verified Service
After my oil change and tire rotation were completed it took an hour before someone came and got me to checkout and pay. Seems like I sat there for no reason. I'm not sure why I couldn't have paid and been on my way much sooner.
by 2022 FORD EDGE SEL Shopper on 08/10/2025Verified Purchase
Promised an oil change-didn't happen. Was informed that financing would go thru Huntington bank-didnt happen. Very long wait. I didn't mind waiting,but it was exceptionally long. I went for a lease to purchase of my car.
by Suburban Ford of Ferndale on 08/11/2025
Hi,
Thank you for bringing this to my attention. I hear your frustration and it is regrettable to hear about your experience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below.
Michael Halloran - General Sales Manager - michaelhalloran@lithia.com
by 2019 FORD EDGE ST Owner on 07/09/2025Verified Service
I appreciate their new way of servicing my vehicle by sending a video & telling the customer what they did & recommending what other things that need attention or servicing next...
by Suburban Ford of Ferndale on 07/09/2025
Thank you for the great feedback! We appreciate your business and we hope to see you again at Suburban Ford of Ferndale. Have a wonderful day!
by 2022 FORD MAVERICK XL/XLT/LARIAT Owner on 06/01/2025Verified Service
I've had several complaints in the past, but it looks like some changes have been made and some familiar faces are no longer present. Something new that I like is the video inspection of your vehicle that is sent via your cell phone.
by Suburban Ford of Ferndale on 06/02/2025
Thank you for noticing the positive changes at Suburban Ford of Ferndale! We're glad to hear that you're enjoying the new video inspection feature. We appreciate your feedback and look forward to serving you again in the future!
by 2018 FORD EDGE TITANIUM Owner on 05/31/2025Verified Service
I got there early mentioned to service person I needed to be on my way by 10 30 car was ready by 10. 3rd time I had to bring my car in for a fluid leak. Can't believe they don't provide a loaner.
by Suburban Ford of Ferndale on 06/02/2025
Thank you for sharing your experience with us at Suburban Ford of Ferndale. We're glad to hear that our team was able to have your car ready on time, though we apologize for any inconvenience regarding the loaner vehicle. Your feedback is important and will be shared with our management team as we strive to improve our services!
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Service Information
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9,615 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Suburban Ford of Ferndale specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Suburban Ford of Ferndale specializes in these makes, in addition to many others.
What do verified customers think about Suburban Ford of Ferndale in Ferndale, MI? Verified customers who visit Suburban Ford of Ferndale in Ferndale, MI rate this business 4.3 out of 5 stars, with 450 reviews. 9,615 customers favorited this location.How can I contact Suburban Ford of Ferndale in Ferndale, MI? To reach the sales team at Suburban Ford of Ferndale in Ferndale, MI, call (855) 683-7754. To reach the service department, call (248) 301-0946How can I schedule a service appointment with Suburban Ford of Ferndale in Ferndale, MI? You can schedule a service appointment at Suburban Ford of Ferndale in Ferndale, MI through CARFAX.What are the shop amenities offered by Suburban Ford of Ferndale in Ferndale, MI? Suburban Ford of Ferndale in Ferndale, MI offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.Does Suburban Ford of Ferndale in Ferndale, MI have a service center? Yes, Suburban Ford of Ferndale in Ferndale, MI does have a service center. You can contact the service department at (248) 301-0946.
