by 2013 KIA SOUL Owner on 11/10/2024Verified Service
I had an oil change and tire rotation and I had to wait for my car for 2 hours. That is too long to be waiting. They got to do better. And they would like to give you an appointment to wait for a month for service.
by Alexander C. on 10/15/2024Verified Service
Even with an 8:30am appointment. Took them 41/2 hr. To service the car. What's the point of making appointment if they don't service you car in a timely manner.
by William Jarvis on 10/17/2024
After review of your repair order, your vehicle was checked in at 8:37am and invoiced at 10:43am with signature. Sorry for any confusion..
by 2019 KIA SPORTAGE LX Owner on 10/10/2024Verified Service
I am impressed with the impeccable customer service I receive from Josh Renau and the other staff the minute I walk thru the door and the mechanics are always spot on correct in any diagnosis that my vehicle may need.
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 10/08/2024Verified Service
Stokes Kia took excellent care of our 24 Telluride. They took into consideration how much we've been road tripping in it, and took extra time and attention to detail. Thank you.
by 2022 KIA NIRO EX PREMIUM Owner on 10/07/2024Verified Service
The recall service was good as the car seems to work well with the replacement part, but was disappointing because it took three weeks from the time we dropped off the car for service 'til we could pick it up.
by 2021 KIA SPORTAGE EX Shopper on 09/25/2024Verified Purchase
Price online accurate (not thousands less than what the base actual price is like the Hyundai dealership down the road). Helpful friendly staff!
by 2010 CHEVROLET EQUINOX LT AWD Shopper on 09/06/2024Verified Purchase
Very happy with treatment during my recent purchase. Some problems came up and were taken care of immediately.
by 2023 KIA TELLURIDE EX Owner on 08/13/2024Verified Service
Service manager was knowledgeable, professional, and pleasant!
My maintenance and recall service time unbelievably fast.
Thank you
by 2020 KIA TELLURIDE EX Owner on 08/10/2024Verified Service
Everything went as planned! They brought me home and picked me back up!
Professional all the way around!
by 2024 KIA SPORTAGE EX Shopper on 08/05/2024Verified Purchase
Just purchased my second vehicle with Stokes Kia they have a great sales team very helpful and actual listen.
by 2021 KIA SOUL EX Owner on 07/14/2024Verified Service
As always car was taken care of on the first visit. Very professional and very friendly staff. I have never had any issues with any service, and they go beyond what is expected to serve you well as a customer.
by N D. on 06/13/2024Verified Shopper
One of the salesmen didn't seem to care that the truck I looked at had rust all over the frame. Said someone else would buy it if I didn't/
by 2017 KIA FORTE LX/S Owner on 05/09/2024Verified Service
Driver side front tire lug was overtightened to the point of breaking the bolt. I went to plug my tire, could not loosen the lug, and the bolt broke. There was visible wear where the lug had bottomed out to the rim. Will not be returning.
by DALE JARVIS on 05/10/2024
I AM SORRY YOU HAD A BAD EXPERENCE. I WOULD BE HAPPY TO HAVE A OPPERTUNITY TO HELP YOU. PLEASE GIVE ME A CALL AT THE STORE TO DISCUSS WHAT WE CAN DO.
THANKS
by 2014 KIA SOUL PLUS Owner on 05/02/2024Verified Service
Only draw back, they were 3 weeks behind, before they were able to access car problem. After they were able to get to the car it was ready the next day, after they were able to access the problem .
by 2020 KIA SPORTAGE LX Owner on 04/20/2024Verified Service
Friendly service members, keeps you informed.,fast and efficient. Gives you and honest answer to your questions and concerns.
by 2021 KIA SOUL EX Owner on 04/20/2024Verified Service
Very professional and friendly staff. Car was taken care of quickly and work completed right the first time. I cannot imagine going anywhere else with my Kia.
by 2021 KIA K5 GT LINE Owner on 04/09/2024Verified Service
Josh was attentive and helpful on getting my car in asap to repair my tire that had a nail in it. Turns out it had 2 nails and it had to be replaced. I was back up and running in an hour.
by 2021 KIA SELTOS S Owner on 04/05/2024Verified Service
Josh was my service writer. He always takes care of me when I bring my car in for service. He keeps me informed of everything of what's going on. HE IS AWSOME.
by 2024 KIA SELTOS SX Owner on 03/26/2024Verified Service
My car was taken as scheduled and serviced in about an hour. I appreciate the service when it is performed in a timely manner.
by 2021 KIA TELLURIDE EX Owner on 02/29/2024Verified Service
They worked quickly and efficiently to replace the defective rear shocks on my car. The waiting area was clean and comfortable.
