by 2021 HYUNDAI KONA SE Owner on 03/08/2024Verified Service
The people and the service was excellent at Stew Hansen Hyundai. They exceeded my expectations and was able to get me back on the road, to deal with life in short order as it should be for anyone.
I will add that I and my family have been doing business and with the Stew Hansen name since 1979 and this was something I already knew to expect.
by 2013 HYUNDAI ACCENT GLS/GS Owner on 01/19/2024Verified Service
The service advisor Ben was such a a wonderful guy. He was understanding helpful and caring. He sent a shuttle driver to my house to jump my dead battery so I could drive my car to the dealership to have a new battery put in my car . It was a breeze. He was informative pleasant advisor . Id like to see him again if I need to be there again.
by 2015 HYUNDAI TUCSON SE/LTD Owner on 09/02/2023Verified Service
Traveling through Iowa and had an engine failure. Dealership was very accommodating and kept me up to date on repairs.
Really appreciate Kurt, who kept me updated and service personnel who helped get my car back to me in Kansas.
Definitely will give 5 stars !! Recommended for anyone who is in the area and needs help
by 2017 HYUNDAI SONATA SPORT/LIMITED Owner on 07/29/2023Verified Service
Took over a month to get an appointment. Does not stand behind products they sell. Failed to find a problem at an earlier appointment which caused unrepairable damage, then charged $530 to change 4 sparkplugs, which are easy to access, and is maybe a 1/2 hour job. (I had to let them do it because the car was not drivable.) They are the only Hyundai dealer in the area and they take advantage of that!
by Jim H. on 07/26/2023Verified Service
Absolutely terrible service. car was towed out there they never once contacted me told me they got it never once contacted me and told me the service was done. absolutely horrendous service you may have a good experience buying but pray that you never have to get service done to your car
worst experience you will ever have
by 2022 HYUNDAI SANTA CRUZ SEL Owner on 05/13/2023Verified Service
The service writers were friendly, courteous, and helpful...this was appreciated. However, I waited approximately 3 hours to have a trailer wiring inspection Recall completed and felt this was unreasonable. As a former service director, I can understand "falling behind" when it comes to repairs (things simply happen). But a 3 hour wait to complete a trailer wiring inspection probably should not have happened. Thank you.
by 2015 HYUNDAI GENESIS 3.8L Owner on 03/19/2023Verified Service
Service porter did not vacuum front cabin of car. Did not update oil change numbers within car info system and also an appointment service took six hours. Unacceptable. I also had parts ordered in Oct 2022 and I hadnt got the service done on my car until my last visit when I brought it up. Your new phone system needs to be fixed and service advisors need to answer and return calls. Thank you.
by 2018 HYUNDAI TUCSON SEL/SEL PLUS Owner on 07/14/2022Verified Service
From the receipt, it appears that the oil change was completed and the tires were rotated. It was noted that the cabin filter was dirty, but from what I can see not replaced, so I had to take it somewhere else to get a new cabin filter installed. I'm wondering why you didn't at least ask me if I wanted you to replace the cabin filter - I would have said yes.
by 2012 HYUNDAI SONATA SE/LIMITED Owner on 08/07/2021Verified Service
Quick friendly service. Ryan explained everything that was done to my car so I could understand it. He also went over what other maintenance should be expected in the near future. He was a pleasure to work with. Liked it so much I purchased a couple future oil changes! Thanks Ryan S. and the S.H. Hyundai team. U Rock.
by Ian Francis on 08/09/2021
Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care.
by 2019 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 12/01/2020Verified Service
Waited over a month to get in for a recall item. When we arrived, found out they gave part to someone else. Now waiting again and they have not called back with new appointment or confirmation that they even reordered the part. They did clean the car though.
by 2015 DODGE DART SE Owner on 10/26/2020Verified Service
The service was excellent. The staff was welcoming. I chose to wait at the premises, to enjoy a coffee and read while waiting. Rooms for customers are furnished and otherwise prepared to ensure the customers that all that can be done is done to provide protection from the Covid 19 epidemic.
by 2017 HYUNDAI SANTA FE SPORT Owner on 07/28/2020Verified Service
Devin at Stew Hansen is awesome! Engine light was blinking, he got my car right in and fixed the problem. Explained everything from what smallest problem to worst case scenario and what would happen. Was absolutely honest about happening again and assured me I was good because of warranty.
by 2018 CADILLAC XT5 Owner on 12/19/2019Verified Service
Staff friendly and knowledgeable...it was my first stop when I was selling my car. However, I did go to another dealership and sold my car for $6,000.00 more then what car max quote was. Im not sure why it was so off. Maybe look into how you review and quote prices as I understand its business and you need to make money but $6,000 quote difference is a big margin..this is just real feedback..thank you.
by Steve Amos on 12/20/2019
We appreciate the feedback given in order to better our store. If you would like to address anything further, you are welcome to let us know and we will do what we can in order to help, thank you. - Stew Hansen Hyundai
by 2017 HYUNDAI SANTA FE SE Owner on 10/16/2019Verified Service
Due to weather, my tires lost air, even after filling the tire the warning system wouldn't go off. I called the salesman that I bought it from and he told me to bring it right in. They aired all the tires and the warning system went off finally. Customer service at it's best!!
by 2012 HYUNDAI GENESIS 3.8L Owner on 09/02/2018Verified Service
Im not happy because of the fact that my previous transmission check and fix was done with stew hansen and the fix wasnt done perfectly and that caused in loosen of bolts inside and my car transmission which wasnt safe while drive, what would be the case if my car stopped driving on the freeway,lucky me I was driving not on the free way that time and I had to pay for my own towing since I dont trust hyundai road side assistance.
by 2012 HYUNDAI SONATA SE/LIMITED Owner on 03/05/2018Verified Service
Great service and a quick turn around. Even on a comped appointment the only 'pitch' i received was an advisement to schedule the 100k maintenance service, but never any badgering or pressure to do so immediately. My far my best experience and a dealership service shop.
by 2013 HYUNDAI ELANTRA GLS/LIMITED Owner on 03/29/2015Verified Service
When they tell you this recall is simple should be done in 20 mins. Then come and tell you your car is ready after you have been waiting close to an hour. Then ask about something simple the warranty will cover and get a snotty response back. Not impressed at all I will leave my service work to Midas.
by 2021 HYUNDAI ELANTRA SE Owner on 05/31/2026Verified Service
2 hours and 45 mins for an oil change is ridiculous
by Stew Hansen Hyundai on 06/05/2026
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Steve Amos, General Manager stevea@stewhansenhyundai.com
by 2015 HYUNDAI SANTA FE SPORT Owner on 05/26/2026Verified Service
Nice asistant Nice work keep it up.
by Stew Hansen Hyundai on 06/05/2026
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2020 HYUNDAI PALISADE LIMITED Owner on 05/20/2026Verified Service
On time and kept in touch. Good communication.
by Stew Hansen Hyundai on 05/22/2026
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
