Step One Buick GMC Cadillac Pensacola Reviews - Page 42

4.6
New Car Sales: (850) 920-6086Used Car Sales: (850) 808-8024Service: (850) 659-6547
Sales Closed until 9:00 AM
Service Open until 6:00 PM

Step One Buick GMC Cadillac Pensacola Reviews - Page 42

4.6
Sales Closed until 9:00 AM
Service Open until 6:00 PM

Ratings & Reviews

Overall Rating
4.6
1868 Verified Reviews
5 Star
85%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
5%
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Read reviews that mention
by 2017 GENESIS G80 BASE/PREMIUM/ULTIMATE Owner on 07/27/2020Verified Service
We were very happy with our service. We will recommend our sale experience to our friends. Dylan was very informative and helpful. He made the experience less stressful for us.
by 2013 BUICK VERANO Owner on 07/21/2020Verified Service
I was on vacation , but they added me in even though they were booked. Fixed my wheel barring in no time.
by 2020 GMC TERRAIN SLT Owner on 06/28/2020Verified Service
Always very friendly and efficient. Excellent waiting area. Timely updates and excellent check-out procedures.
by 2018 GMC SIERRA K1500 SLT Owner on 05/19/2020Verified Service
Service went Great. Jonathan Sparks was my advisor. He was very helpful. Work was done quickly. Thanks
by 2008 BUICK ENCLAVE CXL Owner on 05/13/2020Verified Service
I have love this dealership and Service department for the last 10 years ,I don't buy my vehicles from anyone else in Escambia county or use any other service department yall are a cut above the rest
by 2010 CADILLAC SRX LUXURY COLLECTION Owner on 04/15/2020Verified Service
Quick, professional. Clint knows his Cadillacs very well and set up a lot of the features for me & showed me how to navigate through the menu.
by 2018 GMC SIERRA K2500 SLT Owner on 04/14/2020Verified Service
Top notch service team. I didn't have to worry about dropping my vehicle off or picking it up. Their team picked it up from my fire station and delivered it to me within a few hours. Keep up the good work!!!!
by 2016 GMC CANYON SLE Owner on 04/13/2020Verified Service
Had to diagnose a faulty new part. Got the new replacement part in rapidly and also repaired some other problems!!!! Well done
by 2019 BUICK CASCADA SPORT TOURING Owner on 04/12/2020Verified Service
Had an appointment and arrived on time. They were ready and had my car serviced in 45 minutes just like they promised.
by Leah B. on 03/24/2020Verified Service
Excellent Service. Service Manager was thorough. Very professional to deal with and the car was ready on time.
by 2017 GMC TERRAIN SLE Owner on 03/22/2020Verified Service
Quick, timely and always friendly and helpful. We no longer own this vehicle. Traded in on a new GMC Terrain
by 2014 CADILLAC XTS PREMIUM Owner on 03/20/2020Verified Service
Well run service department. Car taken in on time. Told be ready in one hour. Went for walk. Car was ready when I got back one hour later. Runs great!
by 2015 CADILLAC CTS PREMIUM COLLECTION Owner on 03/12/2020Verified Service
Not good had oil change and fluid level were said to have refilled a week or so later no windshield wiper fluid, tank empty.
by 2011 GMC SIERRA C1500 SLE Owner on 02/26/2020Verified Service
I had good experience dropped off my truck above 11:00 for a oil change and tire rotation went out for lunch got back about 12:00 truck was ready to go
by 2017 CADILLAC XTS LUXURY Owner on 02/25/2020Verified Service
I don't think you could have Received any better service if you were in a General Motor Plant. Just keep doing what you are doing..
by 2016 CADILLAC SRX LUXURY COLLECTION Owner on 02/24/2020Verified Service
They are always on time and accurate in their work. Also very courteous and professional. We really Like Nick!
by 2019 CADILLAC XT5 LUXURY Owner on 02/22/2020Verified Service
After 3 times at dealer still havent fixed door. It took 3 visits to find there was a nail in tire causing it to lose air.
by 2011 BUICK LACROSSE CXL Owner on 02/16/2020Verified Service
Check in was awesome thanks to DeSean Coker!! What a polite & helpful young man. He's checked me in before and he is always the same. Wait time was minimal.
by 2018 FORD F150 SUPERCREW Owner on 02/08/2020Verified Service
friendly, courteous folks; excellent quick service, no issues; the salesman who sold me my vehicle even stopped me on my way out to say hi and ensure everything was good; very pleased with everything
by 2013 CADILLAC ATS PERFORMANCE Owner on 01/28/2020Verified Service
The service department has great customer service. The only down side is they only give 5% discount to GM employees instead of the 10% which I get everywhere else. They do great work.
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