by 2025 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 08/30/2026Verified Service
Personal were friendly, but I had an appointment, said truck should be ready in 4 hours, 6 hours later I called ,left message, no response, drove to dealership and said it would be finished by 6 pm.and pick it up at 8 am,I got there at 8 15am and it wasn't ready, two hours later I got my truck back. I had a test , I left a quarter in console and it was not there when I got truck back.
by Sport City Toyota on 09/01/2026
Thank you for taking the time to share your feedback. We're pleased to hear that you found our team friendly and welcoming during your visit.
We understand the importance of timely communication and having accurate expectations regarding service completion times, especially when you have an appointment. Your comments regarding the updates on your truck's status, the delays surrounding pickup, and your concern about personal property left in the vehicle are important to us.
Please reach out to us directly so we can learn more about your experience and discuss your concerns further. We would appreciate the opportunity to connect with you.
Abraham Balderas - Service Manager - abalderas@sportcitytoyota.com
by 2002 TOYOTA PRIUS Owner on 08/03/2026Verified Service
Still having the issue after my visit I received a new battery, when I get home the issue with my battery continues again. If you have the tools to check everything wrong with the car why I keep having the same issue with no resolution after visiting your location?
by Sport City Toyota on 08/06/2026
Hello,
I'm disappointed to learn that the concern you brought your vehicle in for has continued after your visit. I would appreciate the opportunity to better understand your experience and discuss your concerns.
Please feel free to reach out to me directly at abalderas@sportcitytoyota.com.
Abraham Balderas
Service Manager
abalderas@sportcitytoyota.com
by 2021 TOYOTA CAMRY SE/SE NIGHT SHADE Shopper on 07/30/2026Verified Purchase
Unprofessional and Terrible customer service !!! Car sale men are conmen. And the finance department worker got fired the day after I purchased my vehicle. Due to shady dealings. I still haven't received my registration sticker from them after 3 weeks.
by Sport City Toyota on 07/30/2026
This feedback is very concerning to receive, and we can assure you that our team is trained to deliver exceptional customer service. Still, I want to look into the specifics of your visit, so please contact me at your earliest convenience. Thank you for bringing this to our attention. Jeffrey Rushing / General Sales Manager | 6jeffr@sportcitytoyota.com
by 2024 TOYOTA RAV4 XLE PREMIUM Owner on 07/21/2026Verified Service
They are not organized and they take on more than they can handle due to lack of mechanic resources and end up taking forever to complete a promised appointment & Tone promised and hence customer is the one who has to suffer. Also they tack on Credit card fees on the bills if paying by CC
by Sport City Toyota on 07/22/2026
Thank you for sharing your feedback. We appreciate you bringing your concerns regarding scheduling, communication, and payment policies to our attention. If you'd like to discuss your experience in more detail, please reach out to our team directly so we can better understand your concerns and work toward a resolution.
Best,
Abraham Balderas - Service Manager - abalderas@sportcitytoyota.com
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 06/29/2026Verified Service
They typically do a very good job, but I have been in twice for an issue in a wheel well which they can't seem to figure out. I have to check the well EVERY TIME I GET OUT OF THE CAR to make sure a piece of the car hasn't moved where it will rub the tire.
by Sport City Toyota on 06/30/2026
We're glad to know that you usually have positive experiences with us, but we're very sorry that the wheel well issue you have been experiencing has not yet been resolved. Please reach out to me personally so I can learn more and ensure it is addressed. Thank you.
Abraham Balderas - Service Manager - abalderas@sportcitytoyota.com
by 2025 TOYOTA COROLLA LE/SE/XLE Owner on 02/02/2026Verified Service
Mostly service was good. What I didn't like is that when car was ready for pick up was told the battery was bad everything else checked out good. I had to send car back to service to replace the battery that was under warranty. Was surprised they didn't just change it when it was checked
by Sport City Toyota on 02/02/2026
Thank you for bringing this to our attention. We understand your frustration and apologize for any inconvenience. Your feedback helps us improve. If there's anything further we can do, please reach out to us.
Best,
Abraham Balderas - Service Manager - abalderas@sportcitytoyota.com
by 2021 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 11/17/2025Verified Service
Made appointment took hours to get service. for got to replace battery. Was being checked out some Spanish lady walked up and the service lady starting servicing her . Very Rude. Service at this location really got bad. Not like it use to be. Long time customer
by Sport City Toyota on 11/18/2025
Hello,
We apologize for the inconvenience you experienced during your visit. It's disappointing to hear that our service did not meet your expectations. We pride ourselves on providing excellent customer service, and this is not typical of what we offer. As a long-time customer, your feedback means a lot to us, and we would like to make things right. Please don't hesitate to reach out to me so that we can address any further concerns you may have.
Best,
Abraham Balderas
abalderas@sportcitytoyota.com
Service Manager
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 11/03/2025Verified Service
I had an issue with my car that I wasn't sure if it was related to the previous service from the month prior. I made an appt and brought it in. Turns out it was and I was treated with such great service. I just wanted to say thank you for all that you do. Your service department is great and the issue was resolved right away. Thank you for giving the best service as always.
by Sport City Toyota on 11/03/2025
We're happy to read that we resolved your car's issue quickly and effectively! Thank you for choosing Sport City Toyota and sharing your feedback about our service team. We're here if you need anything else!
by 2018 TOYOTA C-HR XLE/XLE PREMIUM Owner on 10/06/2026Verified Service
I appreciate how consistently great the customer service is at this dealership, which is why I like to have my car serviced here.
by Sport City Toyota on 10/07/2026
Thank you for sharing your feedback! We're happy to hear you consistently receive great customer service. We look forward to seeing you next time at Sport City Toyota!
by 2018 TOYOTA AVALON XLE/PLU/PRE/TOR/LT Owner on 09/18/2026Verified Service
Competent, courteous, always professional and informative while my car is being serviced. Nathan Reyes is the best!
by Sport City Toyota on 09/18/2026
We love hearing that Nathan consistently provides the kind of service you can count on. We truly appreciate you recognizing his efforts and for leaving the Sport City Toyota team your 5-star rating. Have a nice day!
by 2023 TOYOTA CAMRY SE NIGHT SHADE/SE Owner on 09/10/2026Verified Service
Everyone was so nice! They still couldn't find out why my car would just shut off after I make a turn.
by Sport City Toyota on 09/10/2026
Thank you for your review! We are sorry not to have any answers for you regarding your repairs, though, and we apologize for the frustration this situation has caused. Please let us know if there is anything else we can do for you!
by 2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 08/30/2026Verified Service
No transparency. Hidden charges, nickel and diming for things other dealers don't (oil disposal fee on top of oil change advertised price, 2% fee on credit card transactions). This dealer needs to understand that being cheap is expensive.
by Sport City Toyota on 09/02/2026
Thank you for sharing your concerns about the additional fees and overall pricing transparency. We value your feedback and invite you to contact us directly if you'd like to discuss these charges further. Abraham Balderas - Service Manager - abalderas@sportcitytoyota.com
by 2021 TOYOTA SIENNA XLE Owner on 08/28/2026Verified Service
They told me at the beginning that my Tyre warranty would cover but later changed the story that it was not covered. They didn't solve my problem.
by Sport City Toyota on 08/31/2026
Thank you for sharing your feedback. Our goal is to provide clear and accurate information regarding warranty coverage and repair recommendations throughout the service process.
We understand how important it is to have a clear understanding of what is covered under a warranty and to receive consistent information during your visit. Your concerns regarding the tire warranty coverage and the resolution of the issue are important to us.
Please reach out to us directly so we can learn more about your experience and discuss your concerns further. We would appreciate the opportunity to connect with you.
Abraham Balderas - Service Manager - abalderas@sportcitytoyota.com
by 2017 HYUNDAI ELANTRA SE/VALUE/LIMITED Owner on 08/23/2026Verified Service
Bought a car has is which is understandable but it should not have broke down on the way home and I experienced no help little disappointing
by Sport City Toyota on 08/25/2026
We're sorry to hear about your experience, especially regarding the vehicle breaking down on your way home shortly after purchase and the assistance you were seeking afterward. We appreciate you taking the time to leave us some feedback. Please reach out at your earliest convenience so we can address this. Thank you. Jeffrey Rushing / General Sales Manager | 6jeffr@sportcitytoyota.com
by Anthony P. on 08/21/2026Verified Service
Toyota appointment website and the dealership should be a little more in sync. Got called twice to set up an appointment after I already set one up through their portal.
by Sport City Toyota on 08/21/2026
We apologize for the repetitive calls, Anthony. We will make sure this feedback gets to our team. Thank you for choosing Sport City Toyota and for sharing your experience!
by 2019 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 08/09/2026Verified Service
I was in and out in a flash. My service rep took great care of me. He came and got me the minute my car came forward.
by Sport City Toyota on 08/10/2026
Thank you for choosing Sport City Toyota! We are glad to hear our team took such good care of you! See you next time!
by 2019 TOYOTA RAV4 ADVENTURE Owner on 08/09/2026Verified Service
They did a nice repair job and called me back to tell me about a part refund that I overpaid for. Great communication!
by Sport City Toyota on 08/10/2026
We are delighted to hear about your positive experience with our service team! We truly appreciate your business and Sport City Toyota looks forward to serving you in the future.
by Erin C. on 08/06/2026Verified Service
Everyone is always very friendly and I feel well taken care of. My car is always serviced well. The waiting room is also comfortable and always clean.
by Sport City Toyota on 08/06/2026
Erin, it's wonderful to hear that our team makes you feel well taken care of. We truly appreciate your kind comments about our friendly team, spotless facility and skilled work. Thank you for choosing Sport City Toyota!
by 2019 TOYOTA HIGHLANDER SE/XLE Shopper on 08/04/2026Verified Purchase
Great overall experience! Customer service was on point. Everyone we interacted with during the sale process was the best! Thank you
by Sport City Toyota on 08/05/2026
Thanks for the fantastic review! We're glad our team made your experience smooth and enjoyable. We hope to see you again at Sport City Toyota!
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 07/26/2026Verified Service
The service was awesome ! Wait time ,communication, customer service and show of appreciation for choosing Sport City for service was amazing. Jorge Mungui was the Service Advisor. Jorge is truly an Asset to your dealership and service department.
by Sport City Toyota on 07/27/2026
We are grateful for your review! It's wonderful to hear that Jorge and our team provided such excellent service. Your appreciation means the world to us. We look forward to serving you again at Sport City Toyota!
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Service Information
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11,714 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Sport City Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Sport City Toyota specializes in these makes, in addition to many others.
What do verified customers think about Sport City Toyota in Dallas, TX?
Verified customers who visit Sport City Toyota in Dallas, TX rate this business 4.5 out of 5 stars, with 851 reviews. 11,714 customers favorited this location.
How can I contact Sport City Toyota in Dallas, TX?
To reach the sales team at Sport City Toyota in Dallas, TX, call (833) 381-8725. To reach the service department, call (888) 231-3761
How can I schedule a service appointment with Sport City Toyota in Dallas, TX?
What are the shop amenities offered by Sport City Toyota in Dallas, TX?
Sport City Toyota in Dallas, TX offers the following amenities: Business Center, Complimentary Drinks, Free Wi-Fi, Mobile Charging Station and Quiet Room.
Does Sport City Toyota in Dallas, TX have a service center?
Yes, Sport City Toyota in Dallas, TX does have a service center. You can contact the service department at (888) 231-3761.
