by 2024 KIA TELLURIDE EX/EX X-LINE Owner on 06/15/2025Verified Service
We have not had a pleasant experience. We have had to call all over and fight to have a simple recall issue addressed. This is our first and last Kia. From the initial purchase at the dealership to the post sale service, we have had nothing but trouble.
by Southwest Kia Dallas on 06/17/2025
Thank you for sharing your experience, and I'm truly sorry to hear that your recall issue and overall Kia ownership have been frustrating. That's not the level of service we strive to provide, and I completely understand how disappointing this must be.
I'd welcome the opportunity to speak with you directly to understand the situation better and see how we can help make things right. Please feel free to reach out to me at your convenience.
Thank you,
Jeffrey Thorpe
Service Manager
jeffreythorpe@southwestkia.com
by 2025 KIA SELTOS SX Owner on 06/13/2025Verified Service
SW Kia does a first rate job keeping us up and running. Maintenance Reps are very polite, friendly, and, most importantly, competent. They are very good about keeping you posted as to the progress of the service on your vehicle and advising you to hold off if a service is not really needed at the time (much appreciated).
by Southwest Kia Dallas on 06/16/2025
Thank you for sharing your experience with Southwest Kia! We're delighted to hear that our maintenance team provided polite and competent service while keeping you informed. We appreciate your trust in us, and we're here whenever you need assistance!
by 2016 BUICK REGAL GS Owner on 01/23/2025Verified Service
Horrible the service and the customer service is bad. I'm 25yr old male was treated as if I didn't know what I was talking about. I had an approval through Eastlake the guy told me it wasn't a "real approval" when speaking to West lake was told they just didn't want to accept mines and found me a bank.
by Southwest Kia Dallas on 01/24/2025
Thank you for sharing your experience. I'm truly sorry to hear about the way you felt treated during your visit. We aim to ensure every customer is respected and provided with transparent and helpful service.
If there's anything further I can do to assist or clarify your concerns, please don't hesitate to reach out to me directly at kevinbaker@lithia.com. I'd like the opportunity to address this matter and make things right.
Best regards,
Kevin Baker
Sales Manager
by 2019 KIA STINGER GT Owner on 11/11/2024Verified Service
I took my car in on 11/8/24 and my wife's car 11/9/24. To have oil changed and repairs done. Both days cars were done in a timely manner and very professional. I love this dealership and the staff from the service drive to the mechanics. Life time customer!!!!
by Southwest Kia Dallas on 11/12/2024
Thank you for sharing your experience with us at Southwest Kia! We're delighted to hear that both service visits were timely and professional. We appreciate your loyalty and look forward to serving you in the future!
by 2020 KIA OPTIMA LX/S/SE Owner on 09/17/2024Verified Service
It was horrible and whom ever worked on my car wasted some kind of milk product all over my dash and floor which left a horrible smell in my car that I had to get detailed after I got it returned then to say that I had to pay 575 for a thermostat with a 180 detail and replacement of the air filter because it was on it do not recommend this dealership they don't take care with your car
by Southwest Kia Dallas on 09/18/2024
Thank you for sharing your concerns and bringing this to my attention. I regret to hear about the issues you experienced with your recent service. It's concerning to learn about the condition your car was returned in and the costs involved. This is not the standard of service we aim to provide.
Please reach out to me directly at larryjohnson@lithia.com so I can address this situation and work towards a resolution. We value your feedback and want to ensure this is resolved to your satisfaction.
Thank you,
Larry Johnson
Fixed Operations Manager
larryjohnson@lithia.com
by Janey P. on 09/10/2024Verified Service
Easy to get to (even though I live north of downtown) and George/Jorge was an excellent service advisor. He explained everything well before, during and after the completion of my service needs. The service dept. has a bulletin board that shows what each milestone service appointment includes and what it costs. I will definitely go back to this dealer and service advisor for my future needs.
by Southwest Kia Dallas on 09/11/2024
Janey, thank you for the five-star review! We're glad to hear you had a great experience with George. We look forward to seeing you again next time at Southwest Kia.
by 2019 KIA STINGER GT Owner on 09/08/2024Verified Service
This visit for my oil change was great and done in a timely manner. The dealership paid for my Uber ride home and back so I wouldn't have to sit and wait. In by 11:30 and done by 1:00 as promised. Service advisor great and very helpful. Great customer service and overall experience!!!!
by Southwest Kia Dallas on 09/09/2024
Thank you for your kind words! We're delighted to hear that your oil change service was completed promptly and that our team, including your service advisor, provided excellent customer service. We appreciate your feedback and look forward to serving you again at Southwest Kia!
by 2017 KIA CADENZA PREM/LIMITED/TECH Owner on 08/29/2024Verified Service
I DIDN'T GET DONE WHAT I CAME IN FOR. I GOT AN OIL CHANGE WHICH I DIDN'T THINK I NEEDED. HOW DOES OIL GET USED WHEN THE CAR IS SITTING IN THE GARAGE? FOR THE FIRST TIME WITH 2 KIA'S I HAVE HAD TO GET AN OIL CHANGE BASED ON TIME, NOT MILIAGE.
I WANTED THE HESITATION CHECKED OUT BUT THEY SAID I WOULD HAVE TO LEAVE IT FOR 8 DAYS.
by Southwest Kia Dallas on 09/03/2024
Thank you for your feedback and for bringing this to my attention. I regret to hear about any inconvenience during your recent visit. Oil changes are recommended based on both time and mileage, as oil can degrade even when the vehicle is not driven frequently.
Regarding your concern, diagnosing some issues can require more time, which may involve leaving your vehicle with us. We appreciate your understanding and are here to discuss any questions or alternative options.
Please feel free to reach out to me directly at a time convenient to you.
Thank you,
Larry Johnson
Fixed Operations Manager
larryjohnson@lithia.com
by 2018 HYUNDAI TUCSON SEL/SEL PLUS Shopper on 08/04/2024Verified Purchase
The car that Im driving is giving me some issues I have only had it for one month however Im aware that comes with buying a used car , I have had a great experience with Alex the service manager and he has been really great with helping me get things in order for my car to be fixed I gave 3 stars because I don't believe the car should have left the lot if there were problems with it to begin with my overall experience has been good
by Southwest Kia Dallas on 08/05/2024
Thank you for sharing your experience. I'm glad to hear that Alex has been helpful, but I apologize for any issues you've encountered with the car shortly after purchase.
We aim to ensure all vehicles are in top condition before they leave our lot, and I appreciate your understanding as we address this matter. If there's anything more we can do, please reach out to me directly at amerhusseini@lithia.com.
Thank you,
Amer Husseini
General Manager
by 2021 KIA SORENTO LX Owner on 06/15/2025Verified Service
It was great and the service advisor was the best. She came to me with every update and kept me up on things.
by Southwest Kia Dallas on 06/16/2025
We're delighted to hear that our service advisor kept you informed and provided excellent service at Southwest Kia. Thank you for sharing your experience with us!
by 2020 MITSUBISHI OUTLANDER SPORT SE/GT Owner on 06/07/2025Verified Service
Everyone there is nice and very helpful, they made car buying experience fun and made it feel like home.
by Southwest Kia Dallas on 06/09/2025
We're delighted to hear that the team at Southwest Kia made your car buying experience enjoyable and welcoming! Thank you for sharing this positive feedback. Enjoy your Mitsubishi Outlander Sport!
by 2023 KIA TELLURIDE EX Owner on 06/02/2025Verified Service
Awesome workers! I didn't have an appointment, but the service was great, my car was washed and the car care personnel we very accommodating. Thank you for first class service.
by Southwest Kia Dallas on 06/03/2025
We're delighted to hear about your positive experience at Southwest Kia! Our team is always ready to provide top-notch service, even without an appointment. Thank you for choosing us and enjoy your clean ride!
by 2024 KIA TELLURIDE EX/EX X-LINE Owner on 05/23/2025Verified Service
Went for an oil change which was completed in the predicted time.
Waited at the dealership and all was comfortable.
by Southwest Kia Dallas on 05/23/2025
Thank you for sharing your experience with us at Southwest Kia! We're glad to hear that your oil change was completed on time and that you found our dealership comfortable during the wait. We appreciate your support!
by 2019 KIA STINGER GT Owner on 05/22/2025Verified Service
I took car in for oil change and air filters and cabin filter changed. All done in a timely manner and always professional. They are all like family. My only dealership I go to.
by Southwest Kia Dallas on 05/22/2025
We're delighted to hear that you had a timely and professional experience with us at Southwest Kia. It's wonderful to know we feel like family, and we're honored to be your go-to dealership! Thank you for the trust you've placed in our team.
by 2025 KIA K4 GT LINE Owner on 05/19/2025Verified Service
Definitely nice customer service. Though, my car didn't get cleaned as other customers did... why am I different?
by Southwest Kia Dallas on 05/20/2025
Thank you for taking the time to share your feedback. I'm glad to hear you had a positive experience with our team, but I'm sorry to learn your vehicle didn't receive the same cleaning treatment as others.
We treat all of our customers equally, and this must have simply been an oversight. Please feel free to come back byI'd be happy to personally make sure your vehicle gets cleaned properly.
Sincerely,
Jeffrey Thorpe
Service Manager
jeffreythorpe@southwestkia.com
by 2018 CHEVROLET TAHOE LT Owner on 05/12/2025Verified Service
We make an appointment just to get an oil change, and still have to wait over 3 hours. This has happened 3 times now.
by Southwest Kia Dallas on 05/13/2025
Thank you for your feedback and for bringing this to our attention. I understand how frustrating extended wait times can be, especially when you've scheduled an appointment. That's certainly not the experience we want our customers to have.
If you're open to it, I'd appreciate the chance to speak with you directly so we can better understand what happened and work to make it right moving forward. Please feel free to reach out to me at jeffreythorpe@southwestkia.com.
Sincerely,
Jeffrey Thorpe
Service Manager
jeffreythorpe@southwestkia.com
by 2022 KIA SORENTO SX/SXP Owner on 05/04/2025Verified Service
Took a ridiculous amount of time to determine I just needed a new battery. Service advisor did a horrible job of keeping me informed and responding to my status inquiries.
by Southwest Kia Dallas on 05/05/2025
Thank you for taking the time to share your experience. I'm sorry to hear about the delays and lack of communication you encounteredit's certainly not the level of service we aim to provide. I appreciate you bringing this to my attention and would welcome the opportunity to make this right or discuss it further. Please feel free to reach out to me directly at jeffreythorpe@southwestkia.com.
Sincerely,
Jeffrey Thorpe
Service Manager
jeffreythorpe@southwestkia.com
by 2016 KIA RIO LX Owner on 04/25/2025Verified Service
They were very patient and kind when talking to me. They were knowledgeable and helpful during the experience.
by Southwest Kia Dallas on 04/25/2025
We're delighted to hear that our team at Southwest Kia provided you with a patient and knowledgeable experience. Thank you for sharing your positive feedback!
by 2022 KIA SORENTO S Owner on 04/24/2025Verified Service
the waiting room is not very comfortable. Need more places to set a drink between chairs. Working tv would be nice also.
by Southwest Kia Dallas on 04/25/2025
Thank you for your feedback! We appreciate your suggestions and will take them into consideration to improve the waiting area at Southwest Kia. Your comfort is important to us, and we hope you'll notice positive changes on your next visit.
by 2017 KIA FORTE LX/S Owner on 03/25/2025Verified Service
Professional and clean. Communication was clear & visible and easy to access. Not five stars because car wash was not available.
by Southwest Kia Dallas on 03/26/2025
Thank you for your positive feedback! We're glad to hear you had a professional and smooth experience with us. We apologize for the car wash not being availableyour experience matters, and we appreciate your understanding. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
Jeffrey Thorpe
Service Manager
jeffreythorpe@southwestkia.com
1 - 20 of 589 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
6,712 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Southwest Kia specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Full Service Auto Repair
Oil Change
Tire Rotation
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Southwest Kia specializes in these makes, in addition to many others.
What do verified customers think about Southwest Kia in Dallas, TX? Verified customers who visit Southwest Kia in Dallas, TX rate this business 4.3 out of 5 stars, with 587 reviews. 6,712 customers favorited this location.How can I contact Southwest Kia in Dallas, TX? To reach the sales team at Southwest Kia in Dallas, TX, call (682) 243-7329. To reach the service department, call (682) 688-8315How can I schedule a service appointment with Southwest Kia in Dallas, TX? You can schedule a service appointment at Southwest Kia in Dallas, TX through CARFAX.What are the shop amenities offered by Southwest Kia in Dallas, TX? Southwest Kia in Dallas, TX offers the following amenities: Business Center, Complimentary Drinks, Free Wi-Fi, Mobile Charging Station and Quiet Room.Does Southwest Kia in Dallas, TX have a service center? Yes, Southwest Kia in Dallas, TX does have a service center. You can contact the service department at (682) 688-8315.
