by 2019 KIA STINGER GT Owner on 09/06/2026Verified Service
I took my car in for a oil change and to replace the air filters and cabin filter. They got me a Lyft home and back to the dealership at no cost to me. My car was completed in a timely manner. They gave me a loyalty discount. I love this dealership and the employees. They are like family members to me.
by Southwest Kia on 09/08/2026
Thank you for your five-star review! We're grateful to hear your oil change, air filter, and cabin filter service were completed in a timely manner, and that the complimentary Lyft service and loyalty discount helped make your experience even better at Southwest Kia. We look forward to welcoming you back in the future, and we're honored to be considered part of your family!
by 2025 KIA K4 LX/LXS Owner on 08/02/2026Verified Service
They kept my car for three weeks. The service employee (Labryant R. Holt) gave me information over the phone about what was being done to my car, but when I picked it up, I was told there was nothing wrong with it, which contradicted what I had previously been told. When I raised my concerns, the manager supported the employee's explanation. Based on this experience, I won't be returning to this Kia dealership.
by Southwest Kia on 08/06/2026
We appreciate you bringing your concerns to our attention. We understand the importance of clear communication and keeping customers informed throughout the service process, and we'd like the opportunity to better understand your experience. Please reach out to me directly so I can review what occurred and see how we can best assist moving forward.
Thank you,
Jeffrey Thorpe - Service Manager - 469-772-7287
by 2023 KIA TELLURIDE EX Owner on 04/16/2026Verified Service
Julian was very cordial and a gentleman. He checked on me BB
Julian received me upon arrival. He was very cordial. He showed me the refreshments, sent me updates on my car. He also walked me to my car and opened the door for me to leave and all with a smile. Excellent service! Thank you KIA for hiring beautiful people. I have never had a bad experience. Thank you!
by Southwest Kia on 04/17/2026
Thank you for sharing your experience at Southwest Kia! We're so glad to hear Julian provided such a warm, attentive, and professional visit from start to finish. We appreciate your kind words and your continued trust, and hanks again for being part of the Kia family!
by 2012 KIA FORTE EX Owner on 04/08/2026Verified Service
Everyone nice and kind all our needs were meet.
We will come back and tell friends and family, how please your customer service was nice to see smiling face, staffing going above and beyond.
Jorge, he is awesome, explains all that needed to be done , and a hard worker.
by Southwest Kia on 04/09/2026
Thank you for choosing Southwest Kia! We're delighted to hear that Jorge and our team provided you with exceptional customer service during your recent visit. We appreciate your feedback and look forward to working with you again down the road!
by 2024 KIA SOUL LX/S Owner on 02/23/2026Verified Service
I would give them 5, but the associates are pushy and do not accept no regarding suggested repairs, they are nonchalant in telling you to just pay what they want for what they want done without knowledge or care or financial situations. "I'll have to have that done another time" simply doesn't work for them.
by Southwest Kia on 02/23/2026
Thank you for sharing your feedback. I regret to hear that the service recommendations felt pushy during your visit.
We strive to provide clear explanations and give every customer the time and information needed to make informed decisions. Your comments will help us improve how we communicate about suggested services.
If you would like to discuss your experience further, I am happy to connect directly.
Thank you,
Jeffrey Thorpe
Service Manager
469-772-7287
by 2021 KIA SPORTAGE S Owner on 02/09/2026Verified Service
Very nice and courteous. They are great at the basic service. Not the best at diagnosing and getting to the root cause of in depth concerns such as a rattle coming from the engine. Have to go back several times and let them drive and or keep the vehicle again. Very timely and costly.
by Southwest Kia on 02/10/2026
Thank you for your feedback and for recognizing our team's service. We understand how frustrating it can be when concerns like a rattle require multiple visits, and our goal is always to identify and resolve issues as efficiently as possible.
I'd like the opportunity to connect and review your experience to see how we can help moving forward. Please feel free to reach out to me directly.
Thank you,
Jeffrey Thorpe
Service Manager
469-772-7287
by 2023 KIA TELLURIDE EX/EX X-LINE Shopper on 12/15/2025Verified Purchase
Poor communication, poor customer service, and no accountability. I gave as much grace as I could throughout my experience, but I was disregarded, ignored and blatantly lied to multiple times. I wasn't able to take possession of my vehicle until 22 days after I purchased it. I would recommend staying away.
by Southwest Kia on 12/16/2025
Hi, thank you for sharing your feedback. I'm sorry to hear that your experience did not meet expectations, particularly regarding communication and timing. That is not the experience we aim to provide. I would appreciate the opportunity to review what happened and address your concerns directly.
Please feel free to reach out to me at kevinbaker@lithia.com so we can discuss this further.
Thank you,
Kevin Baker
Sales Manager
kevinbaker@lithia.com
by 2017 KIA OPTIMA EX Owner on 11/06/2025Verified Service
I brought our car in for an oil light that keeps coming on even though there is plenty of oil in my car. I was told they couldn't find anything wrong with my car. Driving from the dealership, the oil light came back on again & continues to come off & on since. I'm so disappointed with Kia. My 2017 Kia Optima does not even has 90,000 miles on it. I paid over $4000 in repairs in the last 18 months.
by Southwest Kia on 11/07/2025
Hi, thank you for sharing your experience. I understand how concerning it is to see a recurring warning light, especially after a service visit. I'd like to have our team take another look to determine what might be causing the issue and ensure everything is properly evaluated.
Please feel free to reach out to me directly at jeffreythorpe@southwestkia.com so we can schedule a follow-up and work toward a resolution.
Sincerely,
Jeffrey Thorpe
Service Manager
jeffreythorpe@southwestkia.com
by Jesse B. on 10/29/2025Verified Service
We were told our vehicle needed a $6500 repair. After paying for the service and having the repair done, we received the vehicle. After driving at less than 50 miles check engine light came back on. Turns out it was a different issue that would have only cost $1000. We were not refunded any money.
by Southwest Kia on 10/30/2025
Hi Jesse, thank you for sharing your feedback. We take concerns like this seriously and strive to ensure repairs are accurately diagnosed and communicated. I'd like to personally review your service history and the steps taken to better understand what occurred and see how we can assist.
Please feel free to reach out to me directly at jeffreythorpe@southwestkia.com so we can discuss this further.
Sincerely,
Jeffrey Thorpe
Service Manager
jeffreythorpe@southwestkia.com
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 10/26/2026Verified Service
The service is always great at Southwest KIA.....the only thing that was a problem....they had my vehicle for 5 days to service a part that failed and they didn't give me a loaner vehicle....I thought that was really strange
by Southwest Kia on 10/27/2026
Thank you for your continued support of Southwest Kia! We're glad you've consistently received great service and appreciate your feedback regarding loaner vehicle availability during your recent repair. We hope to provide an even better experience next time!
by 2021 KIA SOUL LX/X LINE/S Owner on 10/06/2026Verified Service
Kia Southwest are always willing to give great service. I have not had any issues with this dealership.
by Southwest Kia on 10/06/2026
We're delighted to hear this! Thank you for choosing Southwest Kia and for sharing your experience. We look forward to your next visit!
by 2026 KIA SPORTAGE SX PRESTIGE Owner on 09/22/2026Verified Service
Took a little time but the staff were polite and professional. Facilities were clean. Vehicle was turned over to me in the same manner as dropped off.
by Southwest Kia on 09/22/2026
Thank you for your patience and for choosing Southwest Kia! We're glad everything went smoothly and we hope to see you again down the road. Safe travels!
by 2023 KIA TELLURIDE EX Owner on 09/14/2026Verified Service
+I liked that they were able to repair my car after installing a faulty part for a recall. They were able to repair my car today. Thanks KIA!
by Southwest Kia on 09/14/2026
We're glad we could get your vehicle fixed promptly. Thank you for choosing us and for sharing your feedback! - Southwest Kia
by 2025 KIA NIRO LX Owner on 08/29/2026Verified Service
Questions were answered and an issue I had was explained and attended to. Attendant was pleasant, professional, and responsive to my concerns
by Southwest Kia on 08/31/2026
Thank you for taking the time to share your five-star experience here at Southwest Kia! We look forward to serving you again down the road. Safe travels!
by 2026 KIA SPORTAGE EX Owner on 08/27/2026Verified Service
The service manager took great care of me.. we ran into some problems in the beginning ..the manager was able to make it right. Thank you to the manager and his team.
by Southwest Kia on 08/27/2026
We're glad the service manager and team were able to take good care of you and help get everything back on track. Thank you for recognizing their efforts and for trusting Southwest Kia with your Sportage. We look forward to providing another positive experience next time!
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 08/15/2026Verified Service
Sadly the car was filthy. No wash for customer service? Didn't seem like the car was even touched. Still driving it to make sure I don't feel the coupler slipping again. They also said they'd do the oil change and nothing :(
by Southwest Kia on 08/17/2026
We apologize for the condition of your car and for any missed services. Your feedback is important to us, and we want to make things right. Please contact us at your earliest convenience so we can address these issues. Thank you for bringing this to our attention.
by 2021 KIA SOUL LX/X LINE/S Owner on 08/12/2026Verified Service
As always, they kept me informed of the process and always came to make sure that everything was going well while I was waiting. The service rider was very professional and very friendly.
by Southwest Kia on 08/12/2026
We are thrilled you felt so well cared for by our team! Thank you for choosing Southwest Kia and for sharing your experience. Safe travels ahead!
by 2019 KIA OPTIMA LX/S Owner on 08/01/2026Verified Service
I love how they emailed me with everything step they were working on my car.
The service guy was so nice to my elderly dad.
by Southwest Kia on 08/03/2026
Reviews like yours mean so much to us! We're happy to hear the communication during your service visit gave you confidence every step of the way, and it's especially nice to know our team showed kindness and care to your father. Thank you for choosing Southwest Kia. Safe travels!
by 2023 KIA TELLURIDE EX Owner on 07/20/2026Verified Service
Awesome service!!! My Service Rep Joshua was a courteous gentleman. He showed me all the amenities available while waiting. He came to let me know my car was ready. He also opened the door for me to get in my car, and wished me a good day.
by Southwest Kia on 07/20/2026
Joshua will be happy to read your kind words! We're delighted he made your service experience a positive one by keeping you informed, showing you our amenities, and providing such thoughtful customer care throughout your visit. Thank you for choosing Southwest Kia for your maintenance needs, and we look forward to seeing you again!
by Carla R. on 07/19/2026Verified Service
Arrived without appointment. They got me right in. Oil change, rotation and 2 other services were done in a reasonable time. Car came out clean as a whistle.
by Southwest Kia on 07/20/2026
Hi Carla, thank you for choosing Southwest Kia and sharing your excellent experience! We are delighted to hear everything was done efficiently and your car came back spotless. Safe travels!
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Service Information
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8,808 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Southwest Kia specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Full Service Auto Repair
Oil Change
Tire Rotation
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Southwest Kia specializes in these makes, in addition to many others.
What do verified customers think about Southwest Kia in Dallas, TX?
Verified customers who visit Southwest Kia in Dallas, TX rate this business 4.3 out of 5 stars, with 783 reviews. 8,808 customers favorited this location.
How can I contact Southwest Kia in Dallas, TX?
To reach the sales team at Southwest Kia in Dallas, TX, call (682) 243-7329. To reach the service department, call (682) 777-2149
How can I schedule a service appointment with Southwest Kia in Dallas, TX?
