by 2013 INFINITI G37 BASE/IPL/SPORT Owner on 10/06/2025Verified Service
Spent $4400 new motor on convertible top. Works wonderfully, fixed. Technician left grease fingerprints on driver side seat when pulling the seatback forward, acorns and leaves in the weatherstripping well and leaves in trunk. I sort of figured that would have been cleaned up a bit. :( Yes I would recommend this shop Always gets fixed . Customer service always great!
by 2017 INFINITI QX50 Owner on 08/16/2025Verified Service
I continue to have my car serviced at Southwest Infiniti because of the full command the team has for the Infiniti line. I also appreciate the professional considerate manner in which they address one's auto concerns. I trust their Infinite team because they have always done me right.
by Southwest INFINITI on 08/18/2025
We are grateful for your trust and loyalty to our team here at Southwest INFINITI. Thank you for choosing us and for sharing your feedback. We truly appreciate it!
by 2017 INFINITI Q50 PREMIUM/SPORT/SE Owner on 07/02/2025Verified Service
I liked everything about my visit with infinity. My service person, Dallas, was knowledgeable about my car service record and was instrumental in having my insurance pay for work which came under the policy. He just did not take my money he was an advocate for me with the insurance company. He only advises me about work that's is needed, he does not recommend work that is not needed
by Southwest INFINITI on 07/03/2025
We're proud to read that Dallas provided such excellent service during your visit here at Southwest Infiniti. It's great to know he was able to advocate for you and your Q50 with the insurance company, and only recommended necessary work. Thank you for sharing this positive experience, we hope to have you back at Southwest Infiniti.
by 2018 INFINITI Q60 LUXE 300/SPORT 300 Owner on 05/03/2025Verified Service
The dealership had the tire I needed in stock and installed it in a reasonable period of time. Yet they could have replaced it much faster if they didn't spend so much time checking other areas, that I didn't ask them to check, and trying to convince me to let them perform additional services!
by Southwest INFINITI on 05/06/2025
Hello,
Thank you for your feedback. We're glad we had the tire you needed in stock and were able to install it in a reasonable timeframe. While we understand your concerns about the additional checks, our goal is to provide thorough service to ensure your vehicle is safe and running optimally. We appreciate you choosing us and hope to serve you again in the futurewith the level of service that best suits your preferences!
Best,
Eric Melanson
713-929-1500
emelanson@clearlakeinfiniti.com
Fixed Operations Manager
by 2017 INFINITI QX60 Owner on 03/12/2025Verified Service
service was excellent as always. My Service consultant Mr Lun TU answered my request for an appointment in a expedient manner. He handled my needs in a courteous, informative manner. Although my service needs were routine the entire experience was most gratifying.
by Southwest INFINITI on 03/13/2025
Thank you for sharing your experience with us! We're delighted to hear that Mr. Lun Tu provided excellent service and made your visit at Southwest INFINITI a gratifying one. We look forward to serving you again in the future!
by 2023 INFINITI QX60 SENSORY Owner on 01/25/2025Verified Service
Omar met me at my vehicle as soon as I pulled into the bay. The waiting area was clen and comfy and the hot chocolate was amazing as it was 30 degrees outside. Wait time was minimal and my vehicle was washed with shiny tires! I couldn't be more pleased with the service at Southwest Infiniti.
by Southwest INFINITI on 01/27/2025
Thank you for sharing your experience! It sounds like Omar and the team at Southwest INFINITI provided exceptional service from start to finish. We're glad to hear you were pleased with the minimal wait time and the comfortable waiting area. We look forward to taking care of you again soon!
by Daniel C. on 12/20/2024Verified Shopper
My salesman Sel was very helpful and professional. I arrived to look at the car which was a beautiful car and better than I had expected. I decided that I could not purchase the car because it was larger than what would fit in my garage. A major disappointment but a great experience with Southwest Infiniti none the less.
by Southwest INFINITI on 12/20/2024
We're glad to hear that Sel provided helpful and professional service during your visit to Southwest INFINITI. It's a shame the car didn't fit your needs, but we appreciate you sharing your positive experience with us! If there's anything else we can assist you with in the future, please let us know.
by Craig B. on 10/02/2025Verified Service
SW Infiniti was the only center I used for my G37 required servicing.
I kept it for 14 years and >100K miles and had no mechanical issues.
by Southwest INFINITI on 10/03/2025
Hey Craig! Your feedback means the world to us! Thank you for choosing Southwest INFINITI through all those miles with your G37. We look forward to seeing you again down the road!
by 2019 INFINITI QX50 ESSENTIAL/PURE Owner on 09/17/2025Verified Service
Service at Southwest Infiniti has always been great. Ryan Treadway keeps me informed as to every aspect of the service process/expense so that there are no surprises, although my vehicle does not require much service other than routine maintenance.
by Southwest INFINITI on 09/17/2025
Thank you for choosing Southwest INFINITI and for sharing your positive experience with Ryan Treadway. We'll be sure to pass along the kind words. Safe travels ahead!
by 2021 INFINITI Q50 SENSORY/SIGNATURE EDI Owner on 09/07/2025Verified Service
Excellent service by Shawn. He kept me fully informed at all times and was very through in all the explanations.
by Southwest INFINITI on 09/08/2025
We're glad you enjoyed your experience with Shawn! Thank you for choosing Southwest INFINITI and we hope to see you again. Safe travels!
by 2022 INFINITI QX50 LUXE Owner on 09/06/2025Verified Service
Bennie & Jacob were awsome. Very personable and courteous. Appreciate people like them in the service industry.
by Southwest INFINITI on 09/08/2025
We couldn't agree more! We love hearing how Bennie and Jacob made your visit enjoyable. Thank you for choosing Southwest INFINITI and for sharing your support!
by 2023 INFINITI QX60 SENSORY Owner on 08/01/2025Verified Service
Excellent customer care from Omar C and his valet staff. I have no complaints and not enough time to describe the exceptional experience!
by Southwest INFINITI on 08/04/2025
Thank you very much for sharing your positive feedback. Hearing their customer care efforts were excellent will mean a lot to Omar and our Clear Lake INFINITI team. We're proud to be trusted with your QX60 and we look forward to your next service visit.
by 2019 INFINITI Q50 LUXE/SPORT/SIGNATURE Owner on 07/20/2025Verified Service
I liked getting an email with video from service tech explaining services needed. However wish service rep would have followed up on a more timely manner.
They washed my car but didn't vacuum inside.
by Southwest INFINITI on 07/21/2025
Thank you for sharing your feedback with us! We are pleased to hear that you appreciated the communication that you received from our staff, but we apologize if there was a lack of follow up or if your vehicle was not cleaned to your satisfaction. We will make sure to share your comments with the appropriate members of our team and we hope to improve your opinion of us in the future.
by 2019 INFINITI QX80 LUXE/LIMITED Owner on 05/24/2025Verified Service
My service writer Dallas was excellent, he explained everything to me in a clear and concise way for me to understand. Dallas was amazing with his appreciation for me being an Infiniti customer and made me feel valued.
by Southwest INFINITI on 05/27/2025
We're delighted to hear that Dallas provided such excellent service and made you feel valued at Southwest INFINITI. Thank you for sharing your experience, and we look forward to serving you again in the future!
by 2015 INFINITI Q70 3.7 Owner on 05/17/2025Verified Service
They are efficient, communicative and personable and most importantly they are really good at what they do!
by Southwest INFINITI on 05/19/2025
What a glowing review of Southwest INFINITI! Those are all words we LOVE to see, and our team hopes to continue providing 5-star experiences for you down down the road. Safe travels until next time!
by 2023 INFINITI QX50 LUXE Owner on 04/27/2025Verified Service
Dallas was great to work with. They helped me by identifying the problem, resolving it and taking care of my needs at the same time.
by Southwest INFINITI on 04/28/2025
We're delighted to hear that Dallas provided such excellent service at Southwest INFINITI. It's great knowing your needs were met and the problem was resolved efficiently. Thank you for sharing your experience!
by 2019 INFINITI QX60 LUXE/PURE Owner on 04/19/2025Verified Service
I found the service tech to be most helpful in taking care of my needs with my car, he understood what I wanted to have done to my car, and was very professional in all ways. I would highly recommend him again.
by Southwest INFINITI on 04/21/2025
We're delighted to hear that our service tech provided you with such a professional and helpful experience at Southwest INFINITI. Thank you for recommending us, and we look forward to assisting you again in the future!
by 2015 INFINITI Q70 3.7 Owner on 04/18/2025Verified Service
Their service is efficient and right the first time. In addition, connecting with them is simple and very customer focused!
by Southwest INFINITI on 04/18/2025
We love hearing that you found our service efficient and customer-focused at Southwest INFINITI! Thank you for sharing your experience, and we look forward to serving you again in the future.
by 2023 INFINITI QX50 LUXE Owner on 03/23/2025Verified Service
Service agent was courteous and knowledgeable. Handled my issue even though I did not have an appointment. Answered additional questions I had about my car. Very professional.
by Southwest INFINITI on 03/24/2025
Thank you for sharing your experience with us! We're delighted to hear that our service agent at Southwest INFINITI was able to assist you efficiently and professionally. We appreciate your feedback and are here whenever you need further assistance!
by 2019 INFINITI QX80 LUXE Owner on 02/25/2025Verified Service
I liked the way your rep, explained the work that needed to be done to my vehicle. Very friendly, and very knowledgeable.
by Southwest INFINITI on 02/25/2025
We're delighted to hear that our representative provided a friendly and knowledgeable experience at Southwest INFINITI. Thank you for sharing your positive feedback!
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Service Information
1,065 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Southwest INFINITI specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Southwest INFINITI specializes in these makes, in addition to many others.
What do verified customers think about Southwest INFINITI in Houston, TX? Verified customers who visit Southwest INFINITI in Houston, TX rate this business 4.5 out of 5 stars, with 570 reviews. 1,065 customers favorited this location.How can I contact Southwest INFINITI in Houston, TX? To reach the sales team at Southwest INFINITI in Houston, TX, call (832) 742-1596. To reach the service department, call (832) 742-1596Does Southwest INFINITI in Houston, TX have a service center? Yes, Southwest INFINITI in Houston, TX does have a service center. You can contact the service department at (832) 742-1596.
