Southern Team Nissan of New River Valley Reviews - Page 4

4.8
New Car Sales: (540) 506-3398Used Car Sales: (540) 412-8709Service: (540) 726-6516
Sales Closed until 9:00 AM on Saturday
Service Closed until 8:00 AM on Saturday
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Ratings & Reviews

Overall Rating
4.8
446 Verified Reviews
5 Star
89%
4 Star
6%
3 Star
2%
2 Star
0%
1 Star
3%
Sort by: Most Helpful
Read reviews that mention
by 2023 NISSAN KICKS S Shopper on 11/02/2023Verified Purchase
My recent purchase of the Kick has proven to be a very good one. The car is everything I require and handles nicely. The salesmen who sold me the vehicle was patient, friendly, and actually introduced me to this model having had a Saturn previously. I highly recommend Southern Team Nissan and want to acknowledge Cameron Clary for his good service.
by John Trombino on 11/03/2023
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
by 2019 SUBARU ASCENT PREMIUM Owner on 10/24/2023Verified Service
I have avoided dealerships for 20 years! I found a vehicle I wanted at Southern Team Nissan and really cringed at the thought of it. But let me tell you, it has been a pleasure to work with them. From the buying to maintenance and all calls in between- they have made us feel valued and important. No price gouging, no up sales, just honesty and high quality work.
by John Trombino on 10/24/2023
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
by 2023 NISSAN ROGUE PLATINUM Owner on 10/24/2023Verified Service
Friendly and courteous. The only thing that kept this from 5 stars is that I had expected tires to be rotated and there is nothing on the summary form to indicate that this was done. My previous service garage automatically did this with every oil change
by John Trombino on 10/24/2023
We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.
by 2016 HONDA CR-V EXL Owner on 10/18/2023Verified Service
Every time I bring my car into this Nissan dealership, I walk away amazed. Everyone there is incredible. They are honest and fair in their appraisals. They make service recommendations, even if it's not something that they will make money on. Highly recommended.
by John Trombino on 10/18/2023
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
by Teresa G. on 09/22/2023Verified Service
Southern Team Nissan of NRV is amazing! I have taken my vehicle there for over 12 years for service and Mike has never disappointed me. Kudos to all the staff, service techs and sales department are all so friendly and nice. Thank you all so very much!
by John Trombino on 09/22/2023
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
by 2023 SUBARU OUTBACK LIMITED Owner on 06/07/2026Verified Service
Always great service, they got me in and out and everyone is always so friendly.
by 2024 SUBARU CROSSTREK LIMITED Shopper on 06/02/2026Verified Purchase
very easy to buy a car good people good service dept. good location
by 2024 NISSAN MURANO SL Owner on 05/29/2026Verified Service
Quick in, Quick out. A very comfortable experience.
by 2024 NISSAN ALTIMA SR Owner on 05/29/2026Verified Service
As usual, they were congenial and helpful. Explained what have been done and answered my questions.
by 2024 NISSAN VERSA S Owner on 05/26/2026Verified Service
Good stuff is happening had good time
by 2016 NISSAN ROGUE S/SL/SV Owner on 05/23/2026Verified Service
Quiet and friendly. Clean spot on job.
by 2017 JEEP RENEGADE TRAILHAWK Owner on 05/21/2026Verified Service
Great to work with. Enjoyed dealing with the people
by Cristina E. on 05/14/2026Verified Purchase
The salesmen were Very friendly and very personable. Process was quick.
by John Trombino on 05/21/2026
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
by 2019 NISSAN FRONTIER SV Owner on 05/13/2026Verified Service
Friendly, timely and quality work
by 2017 KIA SPORTAGE EX Owner on 05/03/2026Verified Service
Great service from all staff at Shelor's.
by 2021 RAM 2500 BIG HORN Owner on 04/26/2026Verified Service
Service is top notch, the employee's are the knot that keep the string together
by 2018 NISSAN ROGUE SPORT S/SV/SL Owner on 04/24/2026Verified Service
Efficient and complete service
by 2024 NISSAN TITAN PRO-4X/PLATINUM RES Shopper on 04/24/2026Verified Purchase
Terrible caught the General Manager lying not a good look for a dealership.
by John Trombino on 05/08/2026
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailingus directly via socialVNRV@southernteam.com. We hope to hear back from you soon.
by 2024 NISSAN ROGUE SV Owner on 04/23/2026Verified Service
Great job did everything said they would do in a timely manner
by 2023 NISSAN ROGUE S Owner on 04/19/2026Verified Service
Kept me appraised regarding what I needed vs what was recommended
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