by 2016 KIA SEDONA LX Owner on 02/07/2024Verified Service
Service was delayed by several daysthey were understaffed apparently and so they kept the car for two days; then it still wasn't started on so I had to bring it back several days later. Then I needed to preorder a lot of expensive parts which I was told would be in in five days. It took several weeks instead, and no one called to let me knowI had to call several times myself.
by John Trombino on 02/07/2024
We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
by 2022 KIA SORENTO SX/X-LN SX PRSTGE Owner on 01/20/2024Verified Service
The service had no issues. Although was in for a recall. No one prior to that stated that was only there to verify part and it had to be ordered. Had oil change done too. Saw on paperwork that tires were rotated.
I guess when you Che k out of service, I'm used to the person Che king you out to tell you what was done versus giving you several pages of receipt and small print. I had to ask.
by John Trombino on 01/24/2024
We appreciate your feedback and are eager to better your return experience.
by 2020 KIA FORTE FE/LXS Owner on 12/04/2023Verified Service
Walked in and immediately was face-to-face with a great guy and a lady who is very very sweet. I don't remember her name but the guy I dealt with is Sean and he was fantastic. Help me pick out a car I didn't think I was gonna come out with one, but I just thought I would see and look and see what you got, and he sold me on it Appreciate what he did for me. He's very sweet, very nice polite and a good salesman go Navy.
by John Trombino on 12/04/2023
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
by 2018 KIA RIO LX/S Owner on 11/02/2023Verified Service
They are great at Southern Kia Lynnhaven, Virginia Beach, Virginia. I love my car and when I get another car, it will be a Kia. This dealership is very diligent when it comes to their customers. Anything you need for your car, they do their best to meet your needs. I will always be a fan of theirs.
Loretta B
by John Trombino on 11/03/2023
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
by 2005 FORD F250 SUPER DUTY Owner on 09/23/2023Verified Service
With an appointment it took over 3 hours to do an oil change, tire rotation and air filter change. Mechanic did not fill out the Quality Care Report Card which is part of the tire rotation service. I paid for it but have no proof that it was properly completed.
by John Trombino on 09/25/2023
Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
by 2016 KIA SOUL PLUS Owner on 07/05/2023Verified Service
My Service Advisor, R.T., has been such a great advisor to me for my Kia that I would not consider going to an other dealer. The maintenance crew has always been so knowledgeable that they let him know what I need to have done. I pray that this is the last car I will ever own!!
by John Trombino on 07/05/2023
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
by 2013 KIA OPTIMA EX Owner on 06/23/2023Verified Service
Good customer service. All requested service completed on day of appointment. My KIA Optima is in excellent condition and very clean. However, after mandatory recall service of headliner, the interior materials at headliner area were marked badly with dirty, greasy fingerprints.
by John Trombino on 06/26/2023
We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
by Jim G. on 05/01/2023Verified Service
While the repair was covered under warranty, it was still a poor experience. The service department never answers their phones. Ultimately, they replaced the engine, but failed to properly re-connect the AC. I got nothing but excuses from the service advisor, who assured that the AC is not touched when a new engine is installed. I would not take my vehicle there again for service.
by John Trombino on 05/01/2023
Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
by 2017 GMC ACADIA ALL TERRAIN Owner on 04/05/2023Verified Service
As always, I was treated with courtesy and respect. The service writer, Mike Tetterson, was professional and friendly. He provided information on needed services but was not pastor aggressive, allowing me to choose the services I had preformed. The service department is through and professional. In the several years I have used Southern Buick, GMC, Kia Lynnhaven I Ave come to trust them. I recommend this dealership.
by John Trombino on 04/06/2023
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
by Larry P. on 03/06/2023Verified Service
Mike, the service writer at Lynnhaven Southern Buick GMC Kia is an excellent service writer and gentleman. He look stuff up for me and make sure its covered under warranty and it was and I sat there within two hours. My battery was tested and failed new battery. replaced all tested done keys with no charge because it was still in the bumper to bumper warranty. Great guy Mike did a great job you and your technician.
by John Trombino on 03/06/2023
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
by 2012 GMC TERRAIN SLE Owner on 01/23/2023Verified Service
I called to set my appointment for an oil change and factory recall for headlights. Due to unforseen circumstances, I had to reschedule the appointment, and was able to get serviced this past Saturday. My wait was not long, everything was done, and I was able to leave in about an hour.
by John Trombino on 01/24/2023
We appreciate your feedback and will be here for any needs you should have in the future.
by 2018 KIA STINGER Owner on 12/16/2022Verified Service
Horrible experience. They had my car for almost a month. All excuses and no solutions. They didnt have a loaner vehicle or rental services during the time my vehicle was being repaired for a recall. When I was done, they had no pick up service. When I received my car back it was filthy and they didnt have any wash service for customers. Only new vehicles only.
by John Trombino on 12/19/2022
Your feedback has been provided to the team and they will be following up with you directly to help you.
by 2012 GMC ACADIA DENALI Owner on 11/16/2022Verified Service
Southern GMC has always delivered excellent service for all my vehicles purchased for over 20 years of service! We have a great relationship with the service department and always trust their analysis of what needs to be done for our two vehicles. Best service I have ever experienced at any dealership in Virginia Beach...Thank you Southern GMC and KIA!
by John Trombino on 11/16/2022
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
by 2017 BUICK LACROSSE ESSENCE Owner on 09/27/2022Verified Service
I made an appointment for an oil and filter change. This was an appointment for people who were going to wait for their vehicle. Did not get out from my 9:30 appointment until almost noon. When after an hour of waiting, I asked how much longer it would be. " I don't know, you will have to go out and ask your service advisor." was her reply.
by John Trombino on 09/27/2022
Thank you. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.
by 1998 MERCURY GRAND MARQUIS LS/LTD EDIT Owner on 08/23/2022Verified Service
Since picking my car up it is performing real good. They returned my car back in a real clean condition. When I had no transportation back to the dealer to pick my car up they were kind enough to send the shuttle by to pick me up. i was very thankful for that. My service adviser, Tracy., was wonderful and very helpful. I have no complaints with my recent visit at Southern Buick GMC Kia Virginia Beach.
by John Trombino on 08/23/2022
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
by 2015 GMC SIERRA K2500 HD Owner on 07/20/2022Verified Service
I bought my GMC 2500 HD new from this dealership in 2015. Ive been very satisfied with their Service Department. I would dare say theyre the best Dealership Service Department Ive ever dealt with. My wife and I just bought a 2022 GMC Terrain which will be taken care of by Southern Lynnhaven GMC Service also.
by John Trombino on 07/20/2022
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!
by 2021 GMC YUKON XL K1500 AT4 Owner on 05/12/2022Verified Service
Typical dealer bs / 7:15 Am appt. For state inspection and check front end alignment.. called at 4pm and ask me if I want front end done. I said yes and they were not sure if they could get it done before 6pm when they closed. They did and I told them I would make it by 6pm and to leave keys at desk. Well that did not happen
by John Trombino on 05/13/2022
Our service leaders will be contacting you directly to ensure your satisfaction. Be well.
by 2017 GMC YUKON XL DENALI Owner on 02/28/2022Verified Service
I scheduled the wheel alignment for my Yukon XL Denali online. They took it in to the shop just minutes after I arrived for my appointment and the work was complete even sooner than I was promised. The experience was great, and I even received a phone call from the dealership to make sure that my experience at Southern GMC was a good one. Thanks!
by John Trombino on 03/01/2022
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
by 2017 GMC ACADIA ALL TERRAIN Owner on 01/30/2022Verified Service
Vehicle was served in a timely professional manner. I was treated with the utmost courtesy and respect. The vehicle was repaired and returned promptly. Very good dealership. Number two on my list of lifetime best dealerships I have had a personal relationship with.
by John Trombino on 01/31/2022
Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!
by 2013 KIA RIO LX Owner on 11/09/2021Verified Service
Everyone I encountered was courteous and professional. I waited while my oil was changed and my tires were rotated. I was given a report on the condition of my car and recommended service. The amount of time spent waiting was reasonable. The dealership was clean.
by John Trombino on 11/10/2021
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!
