by 2017 HYUNDAI SANTA FE SPORT Owner on 04/01/2026Verified Service
Too slow, too expensive (labor is charged out at $259 an hour even though the mechanics are probably lucky to get $20 an hour), unclear communications. I got rid of my Hyundai after this experience. This place has gone downhill massively over the past 5 years... both salespeople and service center.
by Lara L. on 09/23/2025Verified Service
The service person was great at helping understand my request and providing additional supportive info for the future. The challenge was that I needed someone to check my AC it was why I brought it in and the next day my AC is running and sounding really off. Also I couldn't stay another 4-5 hours to do software updates - which seems long for software, nonetheless I could not and will have to come back another day.
by 2022 GENESIS GV70 BASE/SELECT/ADVANCED Owner on 09/19/2025Verified Service
Worst experience I've ever had. Customer service is bad, took two weeks to do repairs and a week to get a loaner. When the car was a done there were still panels hanging loose and they asked "oh, did you want us to fix those?" What???? What kind of question is that? They werent off when I brought it in. So much insanity at this place for a dealership that sells luxury vehicles.
by 2022 HYUNDAI IONIQ SE Owner on 07/31/2025Verified Service
Service was extremely poor! They could not figure out how long it would take. They gave us wrong information the last time! We had much out of pocket expense! They even had the wrong vin number for the car! The service contact person was very polite and did his best with the mess.
by 2022 HYUNDAI PALISADE SEL Owner on 07/21/2025Verified Service
This was my second time bringing my Palisade to South Point Hyundai for service, and both experiences have been excellent. Scheduling an appointment online is quick and easy, the staff is friendly and welcoming, and the quality of service on my vehicle has been outstanding.
by Stephani R. on 06/27/2025Verified Service
Warranty covered repairs with remanufactured engine and parts. It took forever, my vehicle was towed there in late April or May. I know they need to work and get dealer parts. But I didn't get a rental until a week before it was all finished at the end of June.
by Nk T. on 06/24/2025Verified Service
Took over 1 week to even get my car diagnosed. Then didn't get my car back until after another week. No loaner car. Was out of a car for 2+ weeks. Initially was not contacted at all about my vehicle status. I dropped it off on the weekend and the next business day got no call. Felt like I was nagging the employees just for some small status updates on my car. Unacceptable service. At least car was fixed and picked it up no problem.
by 2019 HYUNDAI SANTA FE SE Owner on 06/19/2025Verified Service
Like: the welcoming to the service, service provided seems acceptable.
Didn't like:
1) incomplete report of the so called "multi point check"
2) have found that pricing
Model is around 30%! Higher than Houston pricing at Hundai dealership. Why?
3) time taking to perform the job, in this case, around 3 hour.
4) no pick up shuttle courtesy service
by 2023 HYUNDAI SANTA FE LIMITED Owner on 03/26/2026Verified Service
Friendly and efficient. I got my car back faster than I thought - even after they had to order a part.
by 2024 HYUNDAI PALISADE CALLIGRAPHY/CALL Owner on 03/20/2026Verified Service
My service advisor, Courtney was very knowledgeable and kept me informed every step of the way. They also had the necessary parts for my seatbelt recall and took care of it.
by 2016 HYUNDAI VELOSTER Owner on 03/16/2026Verified Service
The service representative, Chad, was amazing. He was personable, kept me updated on my vehicle, and discussed the recommended services. The wait period for my car was a huge improvement from the last time I went to Southpoint.
by 2023 HYUNDAI SONATA LIMITED Owner on 02/21/2026Verified Service
I was able to call and get my car in for the recall and they also recommended some services, which were very helpful.
Overall great experience and great customer service.
by 2015 HYUNDAI SONATA SE Owner on 02/13/2026Verified Service
Got all the way there and they couldn't do it because they didn't have the part. Would have been nice to get a call ahead to reschedule rather than wasting my time going there.
by 2017 GENESIS G80 BASE/PREMIUM/ULTIMATE Owner on 02/08/2026Verified Service
Took too much time: 8 days
Too expensive
Lack of service details upon completion
Loose finish: covers not completed
by 2017 HYUNDAI SONATA BASE/SE Owner on 11/10/2025Verified Service
Will keep your car over three weeks don't return calls when asking for updates, no loaner cars available
by 2023 HYUNDAI PALISADE CALLIGRAPHY Owner on 11/07/2025Verified Service
The shop is under staff. It took them more than a week to get a diagnosis done. In addition, services are overpriced.
by 2023 HYUNDAI IONIQ 5 LIMITED Owner on 10/31/2025Verified Service
No follow up on progress, always have to make phone calls, even after got the car back from repairs there were more damages found that wasn't there before. Even though damages was pointed out, service never called or get in touch again.
by 2021 HYUNDAI PALISADE CALLIGRAPHY Owner on 10/18/2025Verified Service
Car was held for 8 weeks, returned with a dead battery, very dirty, and at a minimum not all work was done.
by Clarence C. on 10/06/2025Verified Service
Everything was done in a timley manner, everything was explain what needed to be done to make car was running like a new car............
by 2018 HYUNDAI SANTA FE SPORT Owner on 09/18/2025Verified Service
I was informed of the status and condition of my vehicle promptly. I was also given the opportunity to select my approval to repair.
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Service Information
11 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, South Point Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Exhaust & Muffler Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, South Point Hyundai specializes in these makes, in addition to many others.
What do verified customers think about South Point Hyundai in Austin, TX?
Verified customers who visit South Point Hyundai in Austin, TX rate this business 3.7 out of 5 stars, with 106 reviews. 11 customers favorited this location.
How can I contact South Point Hyundai in Austin, TX?
To reach the sales team at South Point Hyundai in Austin, TX, call (512) 387-9036. To reach the service department, call (877) 824-3142
Does South Point Hyundai in Austin, TX have a service center?
Yes, South Point Hyundai in Austin, TX does have a service center. You can contact the service department at (877) 824-3142.
