by 2024 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 01/17/2026Verified Service
I like the ability to make appointments. However, I took the car in at 10am with the promise it would be done by the end of the day. They didn't get to it and had to keep it overnight. I should have elected to take the complementary rental car. Also, the checklist indicated that tires were at 35 lbs, but I checked them when I got home and they were still at 29 lbs.
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 01/02/2026Verified Service
I liked the quick turnaround and friendly service.
I didn't like having everything from my glove box laying on the front seat after service. I understand that the techs need to access the cabin air filter through the glove box, but I had never had everything on my front seat before. Other than that, great as always!
by TonyT on 01/14/2026
Thank you for the thoughtful 4-star reviewwe really appreciate it!
We're glad you enjoyed the quick turnaround and friendly service. That said, you're absolutely right to call out the glove box items being left on the seat. While accessing the cabin air filter does require emptying the glove box, everything should always be returned neatly when the work is done. We appreciate you bringing this to our attention so we can tighten that up. Thanks for your continued trust in uswe look forward to your next visit (with everything right where it belongs).
by 2024 TOYOTA RAV4 LTD Owner on 12/26/2025Verified Service
Service guy was nice, no problem. However, they really screwed up my settings. The dashboard is all wrong and I can't reset the settings. I pushed the #1 seat button, instead of the seat going back, it went forward against the steering wheel. At least I was able to reset that.
by TonyT on 01/14/2026
Thank you for taking the time to share thiswe appreciate the honest feedback.
We're glad to hear your service advisor was friendly, but we're very sorry about the settings issue afterward. That's definitely frustrating, and you shouldn't have to wrestle with seat or dashboard settings after a service visit (especially when the seat tries to become one with the steering wheel). That's on us.
Please give us a call or stop back in when it's convenientwe'd be happy to help reset everything properly and make sure your vehicle is exactly the way you like it. We appreciate you bringing this to our attention and the opportunity to make it right.
by 2013 TOYOTA PRIUS Owner on 12/15/2025Verified Service
Service was great. Issues with the online authorization of extra line items to be repaired. It glitched and calculated 2X multiple line items when only 1X of one line item is what was trying to be authorized. Had to speak with Service to get that ironed out.
by TonyT on 12/17/2025
Thank you for the 5-star review and for sharing the feedback. We're glad to hear the service itself was great, and we appreciate you bringing the online authorization issue to our attention. Our Service team was happy to step in and get everything sorted out quickly. Your feedback helps us continue to improve the experiencethanks for choosing us!
by 2009 TOYOTA VENZA Owner on 12/12/2025Verified Service
I like that I made my appointment and they accommodate me, I don't like that because of my origin they immediately put me with a Latino person and assuming I prefer speaking Spanish. I go to Toyota for a honest integrity service no matter who doesn't. At this time was fine.
by TonyT on 12/17/2025
Thank you for your feedback and for choosing Smart Toyota. We're glad your appointment was accommodated and that the service itself met your expectations. We also appreciate you sharing your concernour goal is always to provide honest, respectful service to every guest without assumptions. Your feedback helps us improve, and we value the trust you place in us. Thank you again for bringing this to our attention.
by 2024 TOYOTA HIGHLANDER LE/XLE/XSE/LIM Owner on 12/02/2025Verified Service
Oil change was fine. Very frustrated that no one at dealership can tell me how to get rid of the drive connect that comes up on the screen except for subscribing to it. Also thought that buying the Highlander platinum version it would include automatic start. Again appears it needs the subscription to drive connect. Would not buy another Highlander or Toyota generally again. Would go back to Lexus or Acura.
by TonyT on 12/17/2025
Thank you for sharing your feedback. We're glad the oil change itself went well, but we understand how frustrating the confusion around Drive Connect and remote start subscriptions can beespecially on a higher-trim vehicle like the Highlander Platinum. We're sorry this wasn't clearly explained and that it impacted your overall impression. Your comments have been shared with our management team, as transparency around features and subscriptions is extremely important to us. We appreciate you taking the time to let us know and value the opportunity to learn from your experience.
by Beth T. on 11/19/2025Verified Purchase
From Chris my salesmsn, to manager John, i was treated with utmost respect and care and concern to find a car fit for me. I never felt any preasure to purchase from them. And appreciated their effort and time to secure a loan from uwcu. Would highly recommed them to family and friends.
by TonyT on 11/24/2025
This is fantastic thank you for the 5-star love!
Chris and John will be pumped to hear this. They're all about helping people find the *right* car without the pressure, and it sounds like they delivered exactly that. We're also glad the team could help get everything squared away with UWCU nothing better than a smooth approval.
We truly appreciate your recommendation and your trust. Enjoy the new ride, and don't hesitate to reach out if you need anything!
by 2018 HONDA CR-V EXL Owner on 11/17/2025Verified Service
Smart sold us a Maintenance package in 2022 with 5 oil changes and tire rotations. We only used two. They told us it is expired and would have to pay $150 for the service.
Definitely on the higher end. In addition, they had to order an oil filter that added time to our express appointment. The main reason we chose Smart was the Maintenance package we were sold. We will not be going back
by 2025 TOYOTA GRAND HIGHLANDER LE/XLE/L Shopper on 09/23/2025Verified Purchase
The Grand Highlander XLE Hybrid was in high demand so we had to wait for one to be built. Our salesperson, Gary Frederick, kept us up to date on each step of the process from choosing accessories & financing to build date and delivery. Gary was not available when we picked up our new vehicle but other members helped us through connecting with the technology and all of the paper work. I would recommend Smart Toyota to anyone.
by TonyT on 10/13/2025
Thank you for the outstanding 5-star review! We're thrilled to hear Gary kept you informed throughout the Grand Highlander XLE Hybrid buying process and that our team made delivery day smooth and enjoyable. We appreciate your patience and your recommendation thank you for choosing Smart Motors Toyota!
by 2019 TOYOTA RAV4 XSE Owner on 09/21/2025Verified Service
At check-out I told my service writer (Sergio) that my rear windshield wiper wasn't clearing the window cleanly. It was very streaky. He said that they could replace it but would charge me $20 & that I'd have to wait awhile (unknown time). I didn't have time to wait that day. Come to find out that wipers are covered no charge in my extended warranty. I was also supposed to get a free car wash in my extended warranty and didn't.
by TonyT on 10/13/2025
Thank you for sharing your experience and for the 3-star review. We're glad your service was completed but sorry to hear about the missed opportunities regarding your warranty coverage and car wash. That's not the experience we want for our guests. Please reach out to our Service Management team at Smart Motors Toyota so we can review your warranty details and make this right for you.
by 2019 TOYOTA CAMRY XSE/XLE Owner on 09/16/2025Verified Service
I'm not a fan of them always pulling my air & cabin filter, only to hear the inflated cost to replace them. I'm not going to do significant repairs, but changing a filter is something anyone can do, and I never understand why shops need to overcharge for this. These replacements should be offered at cost or as a loss leader to establish trust when quoting for significant repairs. Instead, it leads me to shop for the repair.
by TonyT on 09/19/2025
Thank you for the 5-star review and for sharing your honest feedback. We're glad you had a positive overall experience, and we also appreciate your perspective on filter replacements. Your input helps us improve, and we'll be sure to share it with our team. Thank you for choosing Smart Motors Toyota!
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 09/05/2025Verified Service
Due to a previous mistake I had to come back. When I did return I was not on the schedule. Toyota did resolve the mistake with a small discount but this should have been caught. (4WD vehicle needs all 4 tires replaced. Only 2 were replaced.)Luckily My friend caught it. The tech did own the mistake n repeatedly apologized.
by TonyT on 09/09/2025
Thank you for your honest feedback and 4-star review. We sincerely apologize for the mistake with your tire replacement and the inconvenience of having to return. While we're glad our team took responsibility, apologized, and worked to make it right, we agree this should have been caught the first time. We appreciate your understanding and will use this as an opportunity to improve. Thank you for giving Smart Motors Toyota the chance to resolve the situation.
by 2012 TOYOTA RAV4 Owner on 08/15/2025Verified Service
My car was eventually fixed; however, the lack of loaner cars over the two weeks my car was being fixed meant that I was without a car for about half that time. I also noticed when I returned home, that the pressure of the spare tire had not been checked. Because the dash light of low tire pressure goes on whenever the spare tire is low, I think the spare tire's pressure should be checked each time. The car was in the shop for 2 weeks.
by TonyT on 08/27/2025
Thank you for your feedback. We're glad your car was fixed, but we sincerely apologize for the inconvenience of being without a loaner during that time and for the oversight on checking your spare tire. We'll share this with our team to help improve both communication and thoroughness on future visits.
by Ellenb206@gmail C. on 08/09/2025Verified Service
My appointment was to have a tire replaced and the tires rotated. When I brought the car in a couple of weeks ago, my service manager, Justin, told me that a tire with a gash in the side needed to be replaced. The new tire had to be ordered. Yesterday, my service rep, Ian, said the tire did not need to be replaced. That experience lowered my confidence in the service department.
by TonyT on 08/11/2025
Thank you for your feedback. We're glad your tire was ultimately safe to use, but we understand how receiving two different recommendations can affect your confidence in our service. We'll review this situation with our team to ensure clearer, more consistent communication moving forward. Your trust is important to us, and we appreciate the opportunity to make things right in the future.
by Spetro1247@gmail C. on 08/09/2025Verified Service
Best service in Madison. The service team was friendly, honest and knowledgeable. This is the only place I will services my car. They treat people the right way. They make you feel welcomed and more like a friend than a customer. Thank you Smart Toyota Service Staff.
by TonyT on 08/11/2025
Thank you for the amazing 5-star review! We're honored to be your go-to service center in Madison and thrilled to hear our team's friendliness, honesty, and knowledge have earned your trust. We truly appreciate your loyalty and are grateful for the opportunity to treat you like more than just a customer you're part of the Smart Toyota family!
by 2012 TOYOTA TACOMA DBL CAB LONG BD Owner on 08/08/2025Verified Service
Didn't care for the ridiculous price estimate (over $800 including the diagnostic) to get a blower motor resistor replaced. Also didn't like the grease/grime left on the passenger's seat by the tech who was working under the glove compartment to perform the diagnosis. At least the detail shop cleaned it up for me in less than 30 minutes. Shouldn't have happened to begin with though.
by TonyT on 08/11/2025
Thank you for sharing your experience. We're glad our detail team was able to clean your vehicle quickly, but we understand your frustration with both the initial estimate and the condition your vehicle was left in. We'll address these concerns with our team to ensure better care and communication moving forward. Your feedback helps us improve, and we appreciate the opportunity to do better next time.
by 2020 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 08/08/2025Verified Service
Was without my vehicle for a month. When I got my truck back my LED footwell lights (including Bluetooth controller) were pulled off and hanging. They no longer work and of course no one at Smart informed me that this had happened. If you're going to damage something on my vehicle the least you could is give me a heads upor maybe fix it or reimburse me to get it fixed. Not impressed with my experience(s) at Smart the last few years.
by TonyT on 08/11/2025
We're very sorry to hear about your recent experience and the issues with your LED footwell lights. Being without your vehicle for so long and then discovering damage without communication is not the level of service we aim to provide. We'd like the chance to review what happened and work toward a resolution. Please reach out to our service management team so we can discuss this directly and make things right.
by 2009 TOYOTA VENZA Owner on 07/13/2025Verified Service
I went just for oil change and it was fast service. Sometimes I feel like they really check on my car but sometimes it's not the same feeling. I guess it is all depending on who is chequeen or maybe they are too busy. I hear that as well from other people. Sometimes it is too expensive that we are thinking twice about bring the car there. Last time was fine.
by TonyT on 07/15/2025
Thank you for sharing your experience. We're glad to hear your last visit for an oil change was quick and smooth. We appreciate your honesty about the inconsistency you've felt at times, and we take that seriously. Our goal is to provide thorough, reliable service every time, no matter how busy we are. We'll continue working to improve and ensure every visit meets your expectations. Thank you for your continued trustwe hope to keep earning it.
by 2017 TOYOTA LAND CRUISER Owner on 06/22/2025Verified Service
Spent $1300.00 dollars and the problem still exists. Provided them with the correct part that they said should fix the problem and then they said they wanted to try the same part again with no success either time. Was told they didn't know what to do next and had no plan but to spend more money with no plan for next steps. Quite disappointing.
by TonyT on 07/15/2025
Thank you for sharing your experience. We're truly sorry to hear that the issue persists despite the repairs and the frustration it's caused. We understand how disappointing this must be. Your feedback is important, and we're happy to discuss the situation further to see how we can help find a solution. Feel free to reach out with any further questions or concerns.
by 2024 TOYOTA GRAND HIGHLANDER XLE/LIMI Owner on 06/09/2025Verified Service
Nobody there knew anything about my vehicle service on my recall. I was told at the time they broke some clips while removing the headliner, and would need to order new ones that were backordered. Never received a call if these parts came in. Plus with my oil change they totally changed my driver's dash settings I had on my car.
by TonyT on 06/10/2025
Thank you for your honest feedback, and we're sorry to hear about your experience. It's frustrating not receiving updates or having your settings changed without noticewe understand how that can be disappointing. We'd appreciate the chance to make this right. Please reach out to our service team so we can follow up on the parts and address your concerns directly. Your satisfaction matters to us.
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Service Information
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25,720 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Smart Motors Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Smart Motors Toyota specializes in these makes, in addition to many others.
What do verified customers think about Smart Motors Toyota in Madison, WI? Verified customers who visit Smart Motors Toyota in Madison, WI rate this business 4.6 out of 5 stars, with 2,473 reviews. 25,720 customers favorited this location.How can I contact Smart Motors Toyota in Madison, WI? To reach the sales team at Smart Motors Toyota in Madison, WI, call (608) 447-5659. To reach the service department, call (608) 620-8950How can I schedule a service appointment with Smart Motors Toyota in Madison, WI? You can schedule a service appointment at Smart Motors Toyota in Madison, WI through CARFAX.What are the shop amenities offered by Smart Motors Toyota in Madison, WI? Smart Motors Toyota in Madison, WI offers the following amenities: Complimentary Drinks, Courtesy Loaners, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom and Snacks.Does Smart Motors Toyota in Madison, WI have a service center? Yes, Smart Motors Toyota in Madison, WI does have a service center. You can contact the service department at (608) 620-8950.
