by 2018 FORD F150 SUPERCREW Owner on 03/13/2026Verified Service
Theresa in the service department was understanding and talked me through the process of getting the big job done on my F-150 and quoted me a price and when I got there and had job done it was exactly the same price She went above and beyond and because of that I will continue to have my truck serviced there !!
by 2015 FORD F250 SUPER DUTY Owner on 05/22/2025Verified Service
Called about recall notice told parts were avaliable. Even gave them the specific recall number. Day before appointment called to verify that parts were avaliable. Come to find out parts are not available but that was only after called about vehicle being ready.
by 2022 FORD F150 RAPTOR Owner on 01/28/2026Verified Service
Silsbee Ford works very hard to make sure that you are pleased and the service is done right
I recommend them highly
by 2021 FORD BRONCO/BIGBEND/BLKDIA/BAD Owner on 08/29/2025Verified Service
She said it was going to be two weeks for them to look at it and they were true to their word. Got it fixed and back on the road.
by Edna H. on 11/26/2024Verified Service
I was having trouble with my battery on Friday and they told me at first that they couldn't get to me until Monday. I was told to call Mrs Killeen in the service department Saturday morning. I did that and she got me in. She is amazing. My car is working great now. Thanks Silsbee Ford
by 2021 FORD EXPLORER XLT Owner on 01/30/2024Verified Service
Made an appointment for my recall on my vehicle go in for appointment and they said they had to order the parts and would call to set up an appointment once parts came in so I received a call set up an appointment went in for the appointment sat there over three hours just for them to tell me that my car did not qualify to have the parts put on so they wasted my time from work, not a happy person
by 2019 FORD MUSTANG Owner on 07/22/2023Verified Service
Scheduled appt online a week earlier, showed up and they didnt have my appt down! Had to reschedule. Then went back a second time, the guy said he would order parts and call when they came in. Fast forward 2 months no call and called up there and they didnt order my parts!!!!
by 2020 FORD F150 SUPERCREW Owner on 12/30/2022Verified Service
Brought to dealership to perform repairs under 3/36 warranty. Glove box repair/replace and reconfigure B&O radio per ssm 48346. Dealership repaired and charged $800. Service dept never notified me that they would not honor warranty until I picked up. General Manager refused to make right. Don't use this business...they will not deal with you fairly.
by 2017 FORD F350 SUPER DUTY Owner on 02/21/2021Verified Service
Recall on truck. Fixed it fast. They stated the alignment was checked but Im sure it didnt happen. They never brought the truck inside the bay. I watched them do the repair outside the bay. I didnt say anything as I was not having an alignment issue, All in all, is was satisfied with the service.
by 2024 FORD EDGE SEL Owner on 03/27/2026Verified Service
Timely. Professional. Pricing is reasonable.
by 2021 FORD EXPEDITION MAX XLT Owner on 03/15/2026Verified Service
2 stars-
The young receptionist had minimal customer service appeal on arrival- no smile, no welcoming.
( I had an appointment for 8:00 am and was on time.)
It was if she had better things to do.
5 stars:
I had been given two times- 8 & 1:
I knew the time allotted was long- 8am for some of the work and then at 1:00 the rest.
I got a ride after 2 hours and did get a call back that the technician worked through his lunch and it was completed 12:35. I felt bad he worked through lunch tho.
Two stars:
Upon return, no one was at the cashier desk so I stood awhile thinking the original young receptionist, who saw me walk by. would ask me if I needed help. But she was busy talking to a man ( who apparently also worked there) and after I walked back towards them, he asked me if I needed anything.
Once I explained to him I was there to pick up my car, the receptionist got up and said she'll find the cashier.
She returned though and helped take my money, just shy ok $1000.
I asked her if they found anything wrong or concerns- (as some of the concerns written in the bill totally wrong - we never mentioned replacing a tire etc.)
She got up and went out the back door and quickly returned, stating all of and tires had 15,000 more miles on them.
Paid the bill and again, no thank you, no smile.
I would have appreciated a man going over my car's bill post repair. I don't think that's too much to ask for. I was prepared to pay, and it would have been nice to hear some update rather than nothing.
I think will need to find a shop that has the time to speak to the customer post repair.
And maybe they'll have a friendlier receptionist or whatever her title is. I think she has to be related to a owner or a manager, as she has ZERO people skills!
by 2024 FORD F150 STX Owner on 03/05/2026Verified Service
Very convenient service tech was professional
by 2018 FORD EDGE TITANIUM Owner on 02/21/2026Verified Service
Got me in and out without any delays. Very courteous staff.
by 2019 FORD F250 SUPER DUTY Owner on 12/12/2025Verified Service
Everyone was Vert nice and service was fast
by 2023 FORD RANGER XL/XLT/LARIAT Owner on 11/17/2025Verified Service
As always, prompt and accurate.
by 2022 FORD F150 SUPERCREW Owner on 10/30/2025Verified Service
Fast and friendly service. I will be using them again
by 2018 FORD F150 SUPERCREW Owner on 10/25/2025Verified Service
Had no problems and the work was done in a timely manner, i will be back for the next service.
by 2023 FORD RANGER XL/XLT/LARIAT Owner on 09/10/2025Verified Service
In and out quickly for software update. Very personable service reps.
by 2019 FORD F250 SUPER DUTY Owner on 09/05/2025Verified Service
Quick in and out for service
Nice people
by 2022 FORD F150 RAPTOR Owner on 07/03/2025Verified Service
Silsbee Ford is excellent service and they make it easy
I recommend them highly
1 - 20 of 85 results
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Top Services Performed
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Oil Change
Tire Service & Repair
Top Makes Serviced
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