by 2018 FORD F150 SUPER CAB Owner on 03/15/2025Verified Service
Vehicle broke down. Called with what the issue was and was told 2x by finance that it would be warranty covered.
Get vehicle towed and got a text wanting 1200 for a waterpump and thermostat replacement. Come to find out it wasn't covered. They offered to lower it to 800. Lied to my face and said I was told they had to see it first. Granted I told them several times what the issue was.
by Tara Nelson on 03/20/2025
I apologize that information was not relayed to you correctly. I reviewed the phone calls that were made to us. Unfortunately, until we have the vehicle here, we do not know what parts will need to be replaced or what needs to be repaired. Unfortunately these specific parts are not covered under the warranty that was purchased.
by 2013 TOYOTA RAV4 XLE Owner on 02/20/2025Verified Service
Too long of a wait(1 1/2 hrs) for them to tell me the replacement part (battery tray) was too small for the battery I had unless I wanted to buy a new battery...which I did not
because the one I have is only a year and a half old and still good.
A waste of my time. So much for free fixes on recalls.
by Tara Nelson on 02/21/2025
I apologize you did not have a good experience with our Service Department. Unfortunately, the recalls are handled by the National Highway Traffic Safety Administration. The recall is based off of the original battery that was installed at the factory. We have had several customers with the same issue and have notified Toyota of the concerns. If there are any changes to this recall we will notify you directly.
by 2025 TOYOTA COROLLA LE/SE Shopper on 06/02/2025Verified Purchase
Great deals and service!! They delivered our new car to us on a Saturday. Signed the paperwork at our home!! They are a wonderful dealership!!!
by 2018 TOYOTA RAV4 LIMITED/PLATINUM Owner on 04/18/2025Verified Service
The service was quick and I was well-informed about my car's condition and encouraged to text a CSR with any questions while waiting.
by RACHEL LYONS on 04/18/2025
Thank you for your great review! Our team here at Shottenkirk Toyota prides ourselves with the ability to give our customers the best possible care care and customer service. We are looking forward to our next appointment with you.
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 04/04/2025Verified Service
Got us in when they said they would. Had a discount coupon. Explained things well. Customer waiting area clean.
by Rachel Lyons on 04/07/2025
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!
by Dennis B. on 03/22/2025Verified Service
Didn't fix or even noticed the door edge guard that I had told them about and was in the work order for warranty.
by Tara Nelson on 03/27/2025
I apologize our service did not meet your expectations. If there is anything I can do to help, please do not hesitate to contact me.
by 2021 TOYOTA HIGHLANDER PLATINUM Owner on 02/17/2025Verified Service
Service was friendly, quick. They explained everything that was done, all that was OK, and what needed services were coming up in the future. Comfortable waiting area.
by Tara Nelson on 02/19/2025
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
by 2024 TOYOTA PRIUS LE/XLE/LIMITED Owner on 02/10/2025Verified Service
They have a wonderful waiting room, and when they do come out to see you. They go over there point, check system with you. To make sure you understand what they did.
by Tara Nelson on 02/15/2025
Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
by 2011 TOYOTA 4RUNNER SR5/LIMITED/TRAIL Owner on 01/28/2025Verified Service
We have never had any dislikes always fast and friendly . We always get right in and are on our way in no time.
by Tara Nelson on 01/29/2025
We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota!
by 2024 TOYOTA HIGHLANDER LE/XLE/XSE/LIM Owner on 12/23/2024Verified Service
We were pleased with our service!! We waited on our car was right at an hour we were leaving the dealership! Friendly staff, was easy to get appointment for day we wanted to come.
by Tara Nelson on 12/30/2024
We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota!
by 2018 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 11/15/2024Verified Service
Ask to have belt or idler squeak fixed for the third time but they couldn't figure it out. Found out this is a common problem with tacomas. They make heavy duty idlers to correct.
by Tara Nelson on 11/16/2024
Thank you for your feedback. I will forward this information on to our Service Manager.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 10/14/2024Verified Service
Service advisor was very helpful in explaining what needed to be done. Provided me with a loaner car while mine was in shop and waiting for parts and repair work. Disappointed that repair was 27% more than repair estimate.
by Tara Nelson on 10/15/2024
Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. I will look into the discrepancy with your estimate. We look forward to seeing you at your next service appointment!
by 2023 KIA TELLURIDE S Shopper on 10/09/2024Verified Purchase
We had a wonderful experience, jeannie was helpful and between her and the finance office we have a great car buying experience!
by 2019 TOYOTA RAV4 ADVENTURE Owner on 08/10/2024Verified Service
I had stopped in without an appointment and they were able to get me worked in and problem taken care of quickly!
by Tara Nelson on 08/10/2024
Thank you for taking the time to review your service with us. We appreciate it and look forward to seeing you again.
by 2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 02/01/2024Verified Service
checked tires before service and all were low, after service checked tires and all were low, r/r tire was 27 psi and was still 27 psi. inspection form said all tires were at 35 psi, box for tire rotation was not checked but service advisor said tires were rotated.
by Tara Nelson on 02/01/2024
Thank you for taking the time to rate your service with us. I apologize the tire pressures were not set to specifications. I have forwarded this information to our Shop Supervisor to review and get with the technicians so that this does not happen in the future.
by 2020 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Shopper on 12/11/2023Verified Purchase
Fantastic experience buying a vehicle from Team Shottenkirk The whole team was amazing and informative, no pressure a pleasure to do buisness with. I would reccomend to everyone to give them a chance to earn your business, just a fantastic team of people.
by 2013 TOYOTA RAV4 LTD Owner on 08/21/2023Verified Service
I took my vehicle in for a routine maintenance and to have them take a look a two unusual issues. One was my seat belt was not retracting and the control panel on the drivers door was broken ( structural not electrical ). They fixed those problems with no charge which I really appreciated.
Michele is amazing at her job ( service writer? ) Everyone I deal with there is courteous and professional.
by Tara Nelson on 08/22/2023
Thank you for the great review! We look forward to seeing you again!
by 2023 TOYOTA SEQUOIA SR5/LTD/PLT/CAPST Owner on 08/02/2023Verified Service
Dealership provided service according to the Toyota Corporate policies. Not listed is the individual oil change completed at 5,600mi. 10k miles is too long to keep longevity of any product using an internal combustion engine. otherwise, no issues, so far.
by Tara Nelson on 08/03/2023
Thank you for taking the time to rate your experience with us. Yes, your vehicle does have a maintenance schedule of 5,000 miles for rotation and 10,000 miles for oil change. Toyota has been doing this since 2012 on almost every model and we have not had any issues. If you would like your oil changed every 5,000 miles we will do that for you, you would just need to pay for the cost of that. The 2 year/25,000 free maintenance only covers what is recommended for the vehicle in question.
by 2019 TOYOTA RAV4 ADVENTURE Owner on 07/15/2023Verified Service
Staff were friendly and accommodating! My service took longer than anticipated and they kindly set me up with an overnight vehicle and then returned my vehicle to me the next day! Unfortunately, they had forgotten to repair something that I asked for to 3 different people and my driver side seat and floor was obviously quite dirty when dropped off. Overall satisfied and will return.
by Tara Nelson on 07/17/2023
Thank you for taking the time to rate your service with us. I am glad that over all you are satisfied. However, we would like to learn from your situation to ensure it does not happen again. We always want to know the good and also how we can improve. If you would like, please feel free to contact me directly at 217-224-1500 ext 264 Tara Nelson
by John B. on 05/27/2023Verified Service
Car was not charging according to scheduled charging schedule. Mechanic at Shottenkirk Toyota ran a complete diagnostic on the car, figured out the problem, and fixed it. He also told me that the diagnostic showed that everything with the car was good.
by Tara Nelson on 06/05/2023
Thank you for taking the time to review your service with us. We appreciate the positive response and look forward to assisting you in the future!
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Service Information
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4,461 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Shottenkirk Toyota specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Shottenkirk Toyota specializes in these makes, in addition to many others.
What do verified customers think about Shottenkirk Toyota in Quincy, IL? Verified customers who visit Shottenkirk Toyota in Quincy, IL rate this business 4.5 out of 5 stars, with 387 reviews. 4,461 customers favorited this location.How can I contact Shottenkirk Toyota in Quincy, IL? To reach the sales team at Shottenkirk Toyota in Quincy, IL, call (217) 919-9853. To reach the service department, call (217) 334-4220How can I schedule a service appointment with Shottenkirk Toyota in Quincy, IL? You can schedule a service appointment at Shottenkirk Toyota in Quincy, IL through CARFAX.What are the shop amenities offered by Shottenkirk Toyota in Quincy, IL? Shottenkirk Toyota in Quincy, IL offers the following amenities: Complimentary Drinks and Free Wi-Fi.Does Shottenkirk Toyota in Quincy, IL have a service center? Yes, Shottenkirk Toyota in Quincy, IL does have a service center. You can contact the service department at (217) 334-4220.
