by 2009 VOLKSWAGEN JETTA SE/SEL Owner on 07/08/2026Verified Service
Never fixed my vehicles recall. Tried to make excuses, telling me I need to make pointless repairs in to get lights off in order to update the ABS. While 3 other mechanics told me that the lights on my dash are from ABS errors and NEEDS to be Volkswaggen to update the module.. Not only this but they've checked my engine and other working parts and was fine. VW says other wise. Sad people
by 2025 MAZDA CX-50 PREFERRED Owner on 05/23/2026Verified Service
The service experience was quick and efficient. I brought in my CX-50 for its first service visit. I appreciate that Mazda dealerships provide 2-3 minute video of the vehicle as it's being serviced and give a rundown of what they're doing in the shop. No complaints.
by 2020 VOLKSWAGEN PASSAT R-LINE Owner on 05/18/2026Verified Service
It was easy to make an appointment online. I was seen upon arrival and the service was performed as requested. I even received a free car wash certificate to use at a AC&T a couple of miles away! I plan to continue having my 2020 VW Passat serviced at Sheehy VW of Hagerstown.
by Ken J. on 09/27/2026Verified Service
It took a month to get my car fixed. April was great but I felt after awhile they wanted me to buy another car.
by 2021 MAZDA CX-30 SELECT Owner on 07/19/2026Verified Service
The service I needed was very very minor but I needed to have it done and I was told I was looking at an hour and a half wait and I said "it probably only take five or 10 minutes to actually do it. Maybe they could squeeze me in" and they did.
by 2019 MAZDA 3 PREMIUM Owner on 07/03/2026Verified Service
I traded this car in and I am happy that they go thru and service it before putting it out for sale! That's dealer integrity!
by 2019 VOLKSWAGEN BEETLE SE Owner on 06/20/2026Verified Service
Dillon was very professional and attentive. Kept me informed every step of the way and answered any and all questions I had, as well as informing me of future maintenance needed.
by 2019 VOLKSWAGEN JETTA SEL PREMIUM Owner on 05/22/2026Verified Service
Gerald fit us in with an undrivable Jetta & no appointment & the team there got us back on the road in about 4 hours.
Not how we wanted to spend a day off, but we're grateful they could help us out.
by 2023 VOLKSWAGEN ATLAS SE Owner on 04/02/2026Verified Service
They got me in, got me into a courtesy vehicle to go to work and completed all the services before the projected time. Excellent customer service from Mark and his team.
by Daniel P. on 03/24/2026Verified Shopper
The sales manager literally walked away from the price negotiation less than a minute in.
I drove to Virginia, 70 miles away, and got a better price and a fantastic experience.
by 2022 VOLKSWAGEN TIGUAN SE Owner on 01/19/2026Verified Service
Service staff was very accommodating concerning pick-up time. The first thing my wife noticed was how wonderfully the car drove afterwards. Difference between night and day!
by Thomas W. on 10/13/2025Verified Shopper
I liked the receptivity and the willingness to communicate, as we were quite a distance apart. However, in the end, I found the salesperson was negotiating in bad faith and embellishing the actual condition of the vehicle because I couldn't see for myself. As the deal was drawing closer to a sale (at a distance), he felt compelled to tell the truth.
by 2023 MAZDA CX-5 BASE Owner on 09/27/2025Verified Service
I was very pleased that they took care of me. The service manager was kind and understanding to the situation where I was quoted one price for a service and charged a different price when I picked up my car. I was in need of an oil change and they took care of it at no charge for the issue.
by Shelby S. on 09/24/2025Verified Service
The guy that looked at my vehicle was great! However the service advisor was clearly pushing for me to get a brand new vehicle and I haven't even had my vehicle for a full year yet. My SUV is less than 4 years old and is in great condition with a small slight oil leak that needs taken care of. I do not appreciate being told I need a new vehicle when in fact I know I do not
by 2019 VOLKSWAGEN TIGUAN SEL PREM/R-LINE Owner on 05/28/2025Verified Service
Our Service Advisor, Mark, was able to get us in when we had a concern about a noise from our breaks. The service department team at Sheehy was able to quickly diagnose and fix the issue. The friendliness and professionalism of the Sheehy service department is why we remain loyal to the dealership.
by 2015 VOLKSWAGEN TOUAREG TDI Owner on 12/22/2024Verified Service
Even with a schedule appointment the car was not looked at until 5 days after the appointment. In addition, it was extremely difficult getting any updates on the status of the vehicle. Leaving a message is a waste of time as the service department didn't return most of them.
by Sheehy Auto Stores on 12/24/2024
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us by phone when you can so we can address this situation directly. Thank you and have a great day.
by 2019 VOLKSWAGEN TIGUAN SEL PREM/R-LINE Owner on 08/18/2024Verified Service
Sheehy Volkswagen Hagerstown has been one of the best dealerships in the DC area we have worked with to service our Volkswagens over the years. Our Service Advisor, Mark and the Service Manager, Ryan, are very professional and focus on keeping us informed and helping us understand any issues and explaining next steps. Everyone at the dealership is very friendly and always ask if we need anything.
by Sheehy Auto Stores on 08/18/2024
Thank you for your positive feedback and high star rating! Have a great day!
by 2021 VOLKSWAGEN PASSAT SE Owner on 07/28/2024Verified Service
I was able to schedule the service on the date that fit my busy schedule. The service on my car was performed completely and professionally. The service advisor was knowledgeable, explained my car's service, and thoroughly answered my questions. My car was ready on-time.
by 2018 SUBARU OUTBACK 2.5I PREMIUM Owner on 04/16/2024Verified Service
I walked into Sheehy without an appointment. I stopped there just in case there might be an opening while I was in the area. Anthony was very accommodating and signed me right up. I was out within an hour. I live in WV and that saved me from another round trip to Hagerstown and saved me a lot of time and travel.. Thank you ANTHONY!
by Sheehy Auto Stores on 04/17/2024
Thank you so much for taking the time to let us know about your positive experience!
by 2023 SUBARU OUTBACK LIMITED XT Owner on 03/31/2024Verified Service
Service manager gave a price on hitch installation, two other local dealerships couldn't came close to. Even provided a loaner for my work day. I would give them 5 stars, but the time spent in the cold pouring rain, looking for the key fob when I picked up after hours, was unnecessary & frustrating.
by Sheehy Auto Stores on 04/02/2024
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us by phone when you can so we can address this situation directly. Thank you and have a great day.
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Service Information
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13 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Sheehy Volkswagen of Hagerstown specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Sheehy Volkswagen of Hagerstown specializes in these makes, in addition to many others.
What do verified customers think about Sheehy Volkswagen of Hagerstown in Hagerstown, MD?
Verified customers who visit Sheehy Volkswagen of Hagerstown in Hagerstown, MD rate this business 4.6 out of 5 stars, with 189 reviews. 13 customers favorited this location.
How can I contact Sheehy Volkswagen of Hagerstown in Hagerstown, MD?
To reach the sales team at Sheehy Volkswagen of Hagerstown in Hagerstown, MD, call (301) 381-5977. To reach the service department, call (301) 739-7777
How can I schedule a service appointment with Sheehy Volkswagen of Hagerstown in Hagerstown, MD?
