I had a great experience at Sheehy. My sales person was Zoey and she was fantastic. She was not a hard sale person, which I do not like. She answered all of my questions and if she didn't know something about my 2024 Highlander she would get the answer very quickly. When my wife is ready for her Camry I will go back to Zoey. The showroom was immaculate as was the bathroom. Everyone I encountered were very friendly.
by Jackie Mays on 09/29/2025
Thank you so much for sharing your experience! We're thrilled to hear that Zoey provided such attentive and helpful service, and that you found our showroom welcoming and clean. We'll be sure to pass along your kind words to her. We look forward to helping your wife when she's ready for her Camry!
by Mpyomi@verizon N. on 09/15/2025Verified Service
The tire sensors that I spent over $1,400 is still showing. Sheehy Toyota has worked on this sensors issue for more than 5 times, and the issue still remains. It appears the technicians don't know what the issue is. This is has caused a lot of money.
by Jackie Mays on 09/16/2025
I'm very sorry to hear that you've continued to experience issues with your tire sensors despite multiple visits. That's certainly not the experience we want for our customers. Please reach out to me directly so that I can look into this for you. Jackie Mays Customer Relations Manager 301 591 9000 ext 203251 or jacquelinemays@sheehy.com I look forward to working with you.
by 2021 TOYOTA CAMRY LE Owner on 07/27/2025Verified Service
Oil change, tire rotation and car wash is done usually in about an hour and a half. The staff is friendly and courteous. The Sheehy VIP Club oil change and tire rotation is also a very good deal if you plan on keeping your car for a while, as it includes up to 5 oil changes per year.
by Jackie Mays on 07/31/2025
Thank you for sharing your experience! We're glad to hear that our team was friendly and courteous and that you're enjoying the Sheehy VIP Club benefits. We appreciate your feedback and look forward to continuing to provide you with excellent service for years to come!
by 2023 TOYOTA PRIUS PRIME SE/XSE/XSE PR Owner on 07/10/2025Verified Service
I had a windshield wiper that needed new inserts. I told them deliberately about this. They then said they did an "inspection" and found nothing wrong with it. They never even touched it because if they did they would've seen it was in desperate need of replacement
by Jackie Mays on 07/31/2025
Thank you for bringing this to our attention. We're very sorry to hear about your experience and that your concern about the windshield wiper inserts wasn't properly addressed. Please let me know if I can be of assistance. Jackie Mays
by 2017 TOYOTA RAV4 LE Owner on 06/26/2025Verified Service
Great they handled all the prerequisite needs l had plus some added jobs on my car that needed to be addressed and rather soon than later .They always treat you with utmost professionalism and care when addressing your servicing needs.The dealer go out of their way to make you are satisfied with the required as well as mandatory service of your particular vehicle.
by Jackie Mays on 08/01/2025
Thank you for your wonderful feedback! We're glad we could handle all your vehicle's needs and address additional concerns quickly. Our team takes pride in providing professional, caring service and ensuring your complete satisfaction. We appreciate your trust and look forward to serving you again. Jackie Mays
by 2009 TOYOTA RAV4 Owner on 06/02/2025Verified Service
I did not get my car serviced on 31 May. Additionally, we purchased 2 items that Sheehy Toyota said they would have to order and then contact us to schedule an appointment. It has been over a month, and when we try to call, we get no answers. Very dissatisfied.
by Jackie Mays on 08/01/2025
We're very sorry for the lack of follow-up and communication regarding your parts order and service appointment. This is not the level of service we strive to provide, and we understand your frustration. Please reach out to me if I can be of any assistance. Jackie Mays 301-591-9000 ext 203251
by 2023 TOYOTA CROWN PLATINUM Owner on 06/02/2025Verified Service
Service Advisor kept me informed every step of the way. She let me know that the shop was backed up when I arrived. This wasn't a big issue with me-but could be one with folks who felt a greater sense of entitlement. Job was performed correctly, with the proper amount of oil added to the engine.
by Jackie Mays on 08/01/2025
Thank you for your feedback! We're glad your service advisor kept you informed and that your service was completed correctly. We appreciate your patience during the delay and your understanding."
by Samina K. on 05/12/2025Verified Shopper
First I bought the car but next I need to go there for a document, while driving I feel I'm not comfortable with this car so I decided I'll return.. but the sales manager who was dealing me he was wonderful but the same counter other manager he was so rude when I asked for my check that how much delay.. which's made me very upset ..
by Jackie Mays on 07/31/2025
Thank you for sharing your feedback. While we're glad to hear that your sales manager provided you with wonderful service, we are very sorry to hear about the interaction you experienced when you returned. That is not the level of respect and professionalism we strive to provide to our customers. Please feel free to contact me in the future if I can be of any assistance. Jackie Mays Customer relations Manager 301 591 9000 ext 203251
by 2016 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 04/30/2025Verified Service
Sheehy Toyota Laurel exceeded my expectations of a car Service facility. My service advisor Janell Figgins helped me every step of the way with my warranty work, thus ensuring my complete satisfaction.
Moreover the customer waiting lounge is the overall best I have seen in my 40+ years of car ownership!
by Jackie Mays on 08/01/2025
Thank you for your amazing feedback! We're thrilled to hear that Janell provided exceptional service and guided you through your warranty work with such care. It's also great to know you enjoyed our customer loungewe take pride in making every aspect of your visit comfortable. Your satisfaction means the world to us!
by 2024 TOYOTA RAV4 LE Owner on 03/27/2025Verified Service
Other than initial check-in, which was disorganized, everything was great. All of the employees were friendly and helpful - a super nice atmosphere to start the day in. The waiting area is great - food, high top tables, wifi ....... The appointment took a reasonable amount of time.
by Jackie Mays on 08/01/2025
Thank you for the feedback. We look forward to working with you in the future.
by 2014 TOYOTA SIENNA Owner on 03/21/2025Verified Service
Billten is my service advisor and informed me about accurate information on how long it takes to get my vehicle service done and what is current wait times. Also make sure that vehicle service completed in timely manner what he estimated. Informed me about what additional service needed for my vehicle on my next visit. He is Very helpful, friendly and knowledgeable person. Good experience.
by Jackie Mays on 08/01/2025
Thank you for the review.
by 2023 TOYOTA SIENNA XLE Owner on 02/23/2025Verified Service
Staff were friendly and professional. They went out of their way to help me. They have improved their free drink choices to include herbal teas. They even washed the exterior of my mini-van at no charge and followed me out to show me how to find and manage the interior lights which had been accidentally turned off.
by Jackie Mays on 07/31/2025
Thank you for sharing your experience! We're thrilled to hear our team went above and beyond to assist you and that you enjoyed the improved beverage options. We appreciate your feedback and look forward to seeing you again. Jackie Mays
by 2018 INFINITI QX30/LUXURY/PREMIUM/SPORT Owner on 02/15/2025Verified Service
It took way too long to receive my car back. The appointment was at 10 am. I didn't leave until 2:20 pm and was late for work. The staff were great. I came in for a routine oil change and became a victim of not having all things in order with the car from the point of sale. My salesman did not make sure i had everything i needed. I have no bracket for the front license plate. Theres an issue with my oil dip stick and its on backorder
by Jackie Mays on 07/31/2025
Thank you for sharing your experience. We're glad to hear our staff treated you well, but we sincerely apologize for the extended wait time and the issues stemming from your vehicle's point of sale. Your time is valuable. Please contact me if I can be of any assistance. Jackie Mays
by Ricky C. on 02/03/2025Verified Service
I was told before hand that the wait would be longer than usual, but 3.5 hours was beyond my expectations. As usual, Mr. Lewis was instrumental in keeping abreast of the situation and keeping me from jumping. I appreciate the good service, but I was told at my previous that I possibly had a blown strut in the front. There was no mention of that in this inspection.
by Jackie Mays on 07/31/2025
Thank you for sharing your feedback. We're glad to hear Mr. Lewis was able to keep you informed and provide great service during your visit. Please feel free to contact me in the future if you need any assistance. Jackie Mays
by 2015 TOYOTA AVALON HYBRD/PREM/TUR/LTD Owner on 01/24/2025Verified Service
Couple of months ago me and my family moved from DC to South Laurel, after that I went a couple of places to repair my car always problem. I never had it before then I choose to go Toyota to fix my all problem my headlights low beams, my tire pressure like a general maintenance I like them thank you to us all you guys thank you I don't have anything to say about bad
by Sheehy Auto Stores on 01/25/2025
Thank you for your positive feedback and high star rating, have a great day!
by Ricky C. on 01/22/2025Verified Service
I was glad to see that a multi-point inspection was performed, but I'm not sure how accurate it is. i was told at one of my previous servicings, that I had a blown strut on the front end. I was hoping to get a confirmation without mentioning it.
I appreciate Darrel warning me that the wait would be longer than normal beccause of the inclement weather impacting the week's schedule.
by Sheehy Auto Stores on 01/25/2025
Thank you for your positive feedback and high star rating, have a great day!
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 01/20/2025Verified Service
I was not happy to wait for 2.5 hours for just an oil change and tire rotation; however, there were a lot of people waiting. It seems Fridays are not good if you want a quick turn-around car service! The service manager could have provided updates during this long wait if she was able to get them herself!
by Sheehy Auto Stores on 01/21/2025
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us by phone when you can so we can address this situation directly. Thank you and have a great day.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 01/19/2025Verified Service
My car was kept for 2 days pending parts to be delivered and mechanic's unavailability.I asked for a loaner and I wasn't given any .But overall Janelle did a great job communicating and keeping me informed with the service.She did great!!! My recalls were handled and my battery was replaced. However the tire pressure on all 4 tires was 26, I wish they could have topped it up for me. Overall it was a good experience.Thank you
by Sheehy Auto Stores on 01/21/2025
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us by phone when you can so we can address this situation directly. Thank you and have a great day.
by 2000 TOYOTA RAV4 Owner on 01/09/2025Verified Service
My service advisor, Darrel, is the best! Always attentive in capturing the items beyond general maintenance that I have concerns about before the skilled mechanics begin their inspection and work on my vehicle. Darrel also provides clear and thorough information on the particular items resolved and may require additional attention. The team has kept my vehicle running like a champ for years!
by Sheehy Auto Stores on 01/11/2025
Thank you for your positive feedback and high star rating, have a great day!
by 2017 VOLKSWAGEN PASSAT SEL PREMIUM Owner on 11/29/2024Verified Service
I arrived for my scheduled oil change appointment at 2pm and did not leave until 5:30pm. When I checked on the status of my vehicle at 4:15pm, I was told the car was just being pulled into the service bay. They also did not include the necessary repairs in the paperwork. The level of communication and preparation was poor.
by Sheehy Auto Stores on 11/29/2024
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us by phone when you can so we can address this situation directly. Thank you and have a great day.
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Service Information
18 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Sheehy Toyota of Laurel specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Sheehy Toyota of Laurel specializes in these makes, in addition to many others.
What do verified customers think about Sheehy Toyota of Laurel in Laurel, MD? Verified customers who visit Sheehy Toyota of Laurel in Laurel, MD rate this business 4.3 out of 5 stars, with 420 reviews. 18 customers favorited this location.How can I contact Sheehy Toyota of Laurel in Laurel, MD? To reach the sales team at Sheehy Toyota of Laurel in Laurel, MD, call (301) 820-7954. To reach the service department, call (301) 957-7299Does Sheehy Toyota of Laurel in Laurel, MD have a service center? Yes, Sheehy Toyota of Laurel in Laurel, MD does have a service center. You can contact the service department at (301) 957-7299.
