It's always a pleasure to have my service done at Sheehy Ford, Nick already knows why I am there, asks if there is anything additional I would like done and they get right to it! When it's finished I get a message letting me know and they show me to my car then I am off. Thank you very much for always being kind courteous knowledgeable and friendly!!
by 2020 VOLKSWAGEN TIGUAN SE/SEL 4MOTION Owner on 04/18/2026Verified Service
They didn't put an update next services sticker on. They didn't reset my tire pressure gage. When I called, right after leaving, I was told maybe the Ford Tech didn't know how to do it. They never called me about any recommendations which I know my car needs stuff. I will continue to drive to Sheehy Springfield for my services.
by Leigh Ann Costley on 04/23/2026
Thank you for taking the time to speak with me and for being open in discussing your concerns. It was a pleasure meeting you on Tuesday and working together to get everything resolved. Please feel free to keep my contact information for any future needs, I'm always happy to help. --Leigh-Ann, Customer Relations Manager.
by 2017 FORD F150 SUPERCREW Owner on 03/27/2026Verified Service
My service team at Sheehy Ford is the best. They give me periodic updates as the progress through the service. They send videos of service sometimes. If they discover other things that may be an issue, they will come out and discuss them with me to let me know how soon they need to be fixed. The whole staff is great. They are very friendly and courteous. I highly recommend this service team at Sheehy Ford.
by 2014 FORD F150 SUPER CAB Owner on 12/21/2025Verified Service
The service manager was great as always.
The tech however gave me a wrong diagnosis of my front end issue. He thought it was the cupped tires causing my problem. After spending $1300.00 dollars on new tires the front end noise was still there. I put the truck into 4 wheel drive and the noise went away. That tel.ls me the transfer case is going bad
by 2011 FORD EXPLORER Owner on 11/23/2025Verified Service
Originally I had brought the vehicle in for a seatbelt light and break inspection.
The seat belt was replaced for the second time a repair I had done before while still under warranty was charged for the same repair though on the receipt it shows different.
Received a state inspection and never received the window sticker.
The breaks were inspected
by Leigh Ann Costley on 11/24/2025
Thank you for your review. I'd really like to better understand what happened so I can look into this for you and help get everything sorted out.
If you're open to it, please feel free to reach out to me directly at 804.794.0500/leighanncostley@sheehy.com, or let me know the best way to contact you. I'm here to help and want to make sure we address any outstanding concerns.
Thank you again for bringing this to our attention. Leigh-Ann, Customer Relations Manager
by 2016 LINCOLN MKZ Owner on 11/17/2025Verified Service
As far as I can tell, the car was repaired. Usually, when I bring my car in for service, it is vacuumed out before I get it. I also asked the car to be done by Wednesday. I dropped it off on SUNDAY so that should have been plenty of time to replace the rear brakes and the Air Flow sensor and air filter. I will ask for Nick Singler on my envelop from now on.
by 2024 FORD EXPEDITION XLT Owner on 08/31/2025Verified Service
The service department has been amazing to deal with. We have dealt with another local Ford dealership that claimed that fixed what was wrong. Sheehy not only fixed what the other Ford dealership didn't fix. They sent us pictures of what wasn't done and had to completey redo their mess up in less than a week compared to the two weeks at the other dealership. We will be forever grateful!
by 2014 FORD FUSION SE Owner on 08/31/2025Verified Service
I couldn't communicate with my tech even though he sent me an email and told me to reach out if I needed to. Three tests went unanswered until I finally had to call him. Once I arrived and waited for my keys he handed them to me & never said a word to me. Pretty much poor customer service.
by Leigh-Ann Costley, Customer Relations Manager on 09/04/2025
We truly appreciate you sharing your feedback. I want to apologize for the lack of communication you experienced and for not receiving the level of service you deserve. That's not the standard we strive for, and I understand how frustrating it must have been to feel ignored after reaching out multiple times. We will be reviewing this with our team to ensure better responsiveness and communication moving forward. I'd like the chance to speak with you directly so we can make this right please feel free to reach out to me at 804.794.0500. Leigh-Ann Costley
by 2012 FORD EDGE SEL Owner on 08/20/2025Verified Service
The fact that they didn't disclose that part of my problem included a part that is on national backorder until I paid for work that didn't correct the entire problem. $3000+ for a car that still isn't fixed. I would have just traded the car with that money now I'm out of money and my car is still broken. I feel cheated
by Leigh-Ann Costley on 08/21/2025
I'm sorry you feel like we cheated you, that's never our intention. After reviewing your concern, it looks like the issue with the module did not present itself until after the initial repair was completed. We understand how frustrating this must be, and to help, we've offered to cover the labor for the repair once the part is available. I'd also be more than happy to speak with you directly to see if there are any other options we can explore together. You can reach me at 804.794.0500 or Leighanncostley@sheehy.comI'd truly appreciate the chance to connect. - Leigh-Ann Costley, Customer Relations Manager @ Sheehy Ford Richmond-
by 2019 FORD MUSTANG GT Owner on 08/14/2025Verified Service
I came in for an oil change that ended up taking almost 3 hours..no one kept me updated on the status. It wasn't until I asked that I was told they were running behind. The associate at the desk was rude and unwilling to assist when I walked in because he was on his phone.
by Leigh-Ann Costley on 08/20/2025
Thank you for sharing your experience with us. I'm sorry to hear that your visit did not meet expectations, and I understand how frustrating long wait times and lack of communication can be. I'd appreciate the opportunity to speak with you directly so we can learn more about what happened and address your concerns. Please feel free to reach out at your convenience. Leigh-Ann Costley, Customer Relations Manager, Sheehy Ford Richmond 804.794.0500
by 2014 FORD FUSION TITANIUM PHEV Owner on 07/24/2025Verified Service
Very professional and organized. I really appreciated the complimentary shuttle service they offered, I was dropped off and picked up when my car was ready.I wasn't able to drive my car for a full week and in just a few hours I got my car back.Just overall great experience and service.
by 2017 FORD MUSTANG GT Owner on 07/07/2025Verified Service
I would absolutely recommend this shop as they were kind and respectful of my time. They have always been honest with me which is extremely rare in this field of work. During my inspection they fixed my parking brake on my 2017 Mustang GT that kept bringing up a light even when not pulled up. I will continue to spend money here and even better I know exactly where i will be purchasing my next Vehicle from. Thank you again Stephen!
by 2010 FORD TAURUS LIMITED Owner on 06/18/2025Verified Service
The valet service is fantastic! It is especially convenient for us seniors. Thank you so very much for your service. Me and my car appreciate you much. Please continue with your courteous and respectful staff. I have no complaints whatsoever. Again, thank you.
by 2020 FORD EXPLORER ST Owner on 06/13/2025Verified Service
I went in thinking I was gonna have to wait. The gentleman told me that it would take 117 steps for them to go through. So he got me a rental car for the day so I did not have to wait. Wonderful customer service and great one on one with service advisor
by 2019 FORD F150 XL/XLT/LARIAT Owner on 05/21/2025Verified Service
I like that I got out early this time, what I think needs improvement is that when you arrive most of the service reps are not really locked in who's coming in and you don't know who your service representative is that's handling your appointment. It will be nice to get a text prior to your appointment to let you know who to reach out to such as a Dan, John, Rick etc.
by 2018 FORD EDGE SEL Owner on 05/16/2025Verified Service
I liked the fact that Kevin, my Sheehy rep, was professional but not aloof nor distant. He remained approachable and helpful. I also appreciate that while I inadvertently left my phone in my car, Sheehy returned it to me safely.
I did not like that again, whomever inspected my car, left my air on and running. If the Sheehy inspection facility has air running, why does mine need to? Even if not, to leave it on--is careless.
by Jose Z. on 05/02/2026Verified Purchase
Very friendly personnel, felt free to look all the vehicles without any pressure and the sales process was very smooth.
by 2020 FORD RANGER XL/XLT/LARIAT Owner on 04/21/2026Verified Service
Overall job was done efficiently and in a timely manner. Also appreciate the fact that they take videos of the work and send them to customers.
by Peggy G. on 04/06/2026Verified Service
Had a longer wait than expected, but a couple of parts needed replacement, so I understand. Wish I had taken a shuttle home instead of waiting for 4.5 hours.
by Douglas C. on 04/02/2026Verified Shopper
Vehicle that our family was interested in got sold overnight prior to our set appointment today. Found out that the sales rep we expected to see was not there at my arrival. We have made purchases over the years but now we may rethink our choice.
by Leigh Ann Costley on 04/08/2026
I'm very sorry the vehicle was sold prior to your appointment and that your expected salesperson wasn't available when you arrived, both are understandably frustrating. We truly value your business and regret that this experience has caused you to reconsider us. If there's anything we can do to help you find a comparable vehicle, please don't hesitate to reach out, we'd appreciate the opportunity to make this right.
Sheehy Ford of Richmond
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Service Information
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619 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Sheehy Ford of Richmond specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Sheehy Ford of Richmond specializes in these makes, in addition to many others.
What do verified customers think about Sheehy Ford of Richmond in North Chesterfield, VA?
Verified customers who visit Sheehy Ford of Richmond in North Chesterfield, VA rate this business 4.6 out of 5 stars, with 1,132 reviews. 619 customers favorited this location.
How can I contact Sheehy Ford of Richmond in North Chesterfield, VA?
To reach the sales team at Sheehy Ford of Richmond in North Chesterfield, VA, call (804) 626-5287. To reach the service department, call (804) 794-0500
How can I schedule a service appointment with Sheehy Ford of Richmond in North Chesterfield, VA?
