It was I would say a good experience. The thing that stuck out in my mind is when I would call the sales person, he would always immediately answer or if I left a message, call me back as soon as he could. I have noticed with a lot of the other companies sometimes they don't even return your call. Communication is the key and they did a great job.
by Sewell Lexus of Dallas on 07/27/2026
Thank you for your wonderful review, Michael M. At Sewell, we are committed to providing exceptional customer service, and clear communication is an essential part of that commitment. It was our pleasure to serve you, and we thank you for choosing Sewell.
by Ken W. on 11/03/2025Verified Purchase
Marcos, our salesperson, was terrific! We live over 100 miles away, and after purchasing the vehicle, it needed to be certified by Lexus, which took about a week. During that time, they provided us with a new Lexus to drive while ours was being prepared. Once the certification was complete, Marcos personally delivered our vehicle to us excellent service from start to finish!
by Sewell Lexus of Dallas on 11/19/2025
Mr. Ken, thank you for taking the time to leave us a review. It's wonderful to hear that Marcos Cera delivered an exceptional experience from start to finish and accommodated you with a loan vehicle. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Sewell!
by Nanetta S. on 08/09/2026Verified Purchase
My sales rep was so amazing. Hands down excellent. Logan Dill is the real deal. I definitely recommend this dealership. 10 out 10.
by Sewell Lexus of Dallas on 08/10/2026
We are so glad to hear that Logan Dill provided a 10 out of 10 car-buying experience for you, Nanetta S! It was a pleasure serving you and we thank you for choosing Sewell.
by Sharon M. on 06/20/2026Verified Shopper
I was lied to
That they could help me. And that was not the case, they wanted me to give them $5000 alone with the car.
by Giovanni G. on 06/02/2026Verified Shopper
Sales representative was quick to answer my emails, provided some relevant information and details.
On hold about making a decision as the price for the cars I looked at is not a great deal, it is fair so contemplating other options as well.
by Sewell Lexus of Dallas on 06/09/2026
Thank you for your positive rating, Giovanni G.! We are so glad to hear that our team was able to provide you with prompt support during your car search. We look forward to having another opportunity to serve you again in the future. Thank you for choosing Sewell!
by Mark H. on 09/09/2025Verified Purchase
Everything worked as expected.We went back and forth on price and finally settled on the price I was willing to pay.Paperwork was done over the internet with no problems.Dealer sent pictures of car as it was shipped.Highly recommend this Lexus dealer.
by Sewell Lexus of Dallas on 09/30/2025
Mark, we are delighted to hear that your car-buying experience met your expectations! Your recommendation means a lot to us, and we are grateful to have earned your trust. We hope you enjoy your new vehicle and thank you for choosing Sewell!
by Lana H. on 08/18/2025Verified Purchase
It was great! Fast and easy. Saw the car I wanted, liked the price and appreciated the trade-in for my former auto. I needed financing, that again was fast and easy. Since I had to leave within a certain time the new car was delivered to my house! I got my new car; they took my old! Yahoo!
by Sewell Lexus of Dallas on 08/18/2025
Lana H., thank you for sharing your Sewell experience. We are glad to hear that your process was efficient and that we were able to deliver your vehicle to you. It was a pleasure serving you and thank you for being a Sewell customer!
by Art S. on 05/21/2025Verified Shopper
Cynthia Lozano was very knowledgeable, proffesional and helpful. The car was nice but according to KBB it was very overpriced. I made several offers with no concession at all from the sales manager, or whoever he was. Sewell lost my sale and profit for them by refusal to negotiate their overpriced vehicle.
by Sewell Lexus of Dallas on 05/23/2025
Art S.,
Thanks for the feedback regarding the price on the 2015' Lexus LS460. While KBB is a useful resource in the car market, it is not the only means of determining what a vehicle should sell for. We consider many factors in marketing inventory. For example: Age, Mileage, Color (Exterior/Interior), Service history, Equipment, General Condition, etc. We also measure how these factors compare to similar vehicles offered for sale in the current market. While it's unfortunate that we couldn't come to terms this time on this car, we do appreciate the opportunity regardless. Thank you for the kind words about Cynthia, and we look forward to helping you in the future.
All the best,
Brent Vest
Pre-Owned Sales Director
Sewell Lexus Dallas
(214)-353-2136
bvest@sewell.com
by Jack C. on 01/07/2025Verified Shopper
They were nice enough to get back with me about the vehicle. Decided not to look at vehicle because it was 60 miles from home in Fort Worth to drive to Dallas. Wish they could have transfered the Vehicle to a Sewell dealership in Fort Worth so I could have looked at it and taken it for a test drive.
by Sewell Lexus of Dallas on 01/14/2025
Jack, thank you for contacting us and bringing this to our attention. We will share your valuable feedback with Sewell Lexus of Dallas. We hope to do business with you in the future.
by Thampy C. on 12/05/2024Verified Shopper
Tried to get them to give me a best price. I wasn't interested in going back and forth negotiating. Went with another dealership because they wouldn't even give me an OTD price without seeing the other quote first. Sorry the other company actually did some work and not trying to screw them out of a deal because you can't give a number
by Sewell Lexus of Dallas on 12/20/2024
We appreciate your valuable feedback as it allows us to improve our operations. We are sorry to hear that we could not come to an agreement, but we hope to gain your business in the future. Thank you for visiting Sewell.
by Darryell B. on 03/02/2024Verified Shopper
I was not able to purchase a vehicle from this dealership because the vehicle was pending a sale when I inquired, but the dealership was very prompt in their response and kept me notified of the pending sale status of the vehicle I had inquired about.
by Sewell Lexus of Dallas on 03/05/2024
Thank you for sharing your experience, Darryell. We look forward to seeing you again soon. Thank you for choosing Sewell.
by Eddie J. on 09/29/2020Verified Shopper
Randy Brown was my dealer at Sewell Lexus of Dallas, I was just looking around online about midnight and put in a request on a car Randy shot me a text right back. It happened so fast and it was late at night I thought it was computer generated. Early that morning he called me ready for a test drive and looked for lenders. He wasn't able to help me because I had some scars on my credit, but he did his part excellently.
by Scott J. on 11/06/2018Verified Purchase
My sales person was Randy Brown. He handled the whole purchasing process efficiently and professionally. I purchased this car via email and phone from 300 miles away and they delivered the vehicle to me. I am extremely pleased with the vehicle and the ease of dealing with Sewell Lexus.
by Patricia L. on 09/26/2018Verified Purchase
Negotiated a deal and plus I had a trade.
He even had my car delivered that weekend to MS.
Updated: Discovered some issues with what was supposed to be a clean certified 2017 Lexus RX and took a while to finally get them resolved though repairs by them prior to being sold as reconditioned or certified wasnt acceptable:
But this is the price you pay for unseen vehicles and trust of the salesman.
by George R. on 08/29/2026Verified Shopper
Great job not sure if it was about this sub.great job hhhhhhhhhhhh
by Victor M. on 06/24/2026Verified Shopper
Did not speak with anyone ! So I don't have any further comments.
by Mohammad Afaq A. on 06/16/2026Verified Purchase
Very transparent and professional dealership experience, highly recommended
by Sewell Lexus of Dallas on 06/23/2026
We appreciate your recommendation, Mohammad Afaq A. Thank you for choosing Sewell!
by Victor M. on 05/25/2026Verified Purchase
Totally positive. Great customer service and attention to detail.
by Sewell Lexus of Dallas on 06/09/2026
We appreciate your positive review, Victor M.! It was a pleasure serving you and thank you for choosing Sewell.
by Angela F. on 12/23/2025Verified Shopper
Had one call and person was going to call me back but I never heard from him.
by Sewell Lexus of Dallas on 12/26/2025
Dear Angela,
Thank you for bringing this to our attention. I am very sorry that you did not hear back from our team. I would be happy to assist you and answer any questions you may have. Please contact me directly at (214) 353-2136 or bvest@sewell.com.
I hope to hear from you soon.
Thank you.
Brent Vest
Sales Manager
Sewell Lexus of Dallas
by Richard C. on 09/24/2025Verified Shopper
We have not yet made a decision. Our purchase will be made at this dealership. Sewell is a pleasure to work with.
by Sewell Lexus of Dallas on 09/30/2025
Richard, we appreciate your loyalty and are grateful to have earned your trust. Thank you for choosing Sewell!
