by 2021 HONDA CR-V TOURING Owner on 02/27/2026Verified Service
I was there to get a second key programmed to my used CR-V that I purchased at a different dealership. There were several unexpected issues with the keys I had and the service representative and the parts department staff were patient and helpful with troubleshooting and resolving all of the issues.
by 2026 HONDA RIDGELINE RTL Shopper on 02/19/2026Verified Purchase
Salesperson Beau was great. Have had him as our salesman several times in the past. Body shop is another story. Would never use them again. After purchasing 9 Hondas there over the years, I expected a more reasonable quote on minor body work that we had done.
by 2022 HONDA ODYSSEY TOURING Owner on 02/19/2026Verified Service
I brought the van in after recharging a completely dead battery. The service desk technician listened to my explanation and provided me with options. I selected the purchase of a new battery. I didn't have to wait very long before it was installed and I was able to depart.
by 2017 HONDA ODYSSEY EXL Owner on 12/23/2025Verified Service
I didn't like that fact that I had to take the vehicle back after the initial piston ring replacement. The mechanic didn't replace the valve gasket correctly when I had it in the first time. After leaking oil on my garage floor, I had to drive back to Serra Honda (30 miles) and wait over 2 hours for the Odyssey to be fixed. The advisor was apologetic.
by 2024 HONDA CR-V EX Owner on 12/19/2025Verified Service
Everything was done perfectly. My connection to the service department was with a delightful young lady.
My issue just happened today. I wanted to fill my tank but it would not open. I went to the car wash and they also were not able to open it. Had the car washed, arrived home, tried to open the gas tank door
It opened. Not sure what happened. Maybe you have an idea.
by 2024 HONDA ODYSSEY TOURING Owner on 12/01/2025Verified Service
They did a nice job but they tried to tell me I needed 4 new tires with only 23,000 miles on the vehicle. Honda promotes the longevity of their vehicles but then once you buy them everything needs to be serviced and/or replaced prematurely.
I feel sorry for people that don't know much about cars, they probably pay for things to be replaced way before they actually need to be replaced. Just be honest.
by 2005 HONDA ELEMENT EX Owner on 11/13/2025Verified Service
Always dependable service. I particularly like the video the technician makes of the installation of the underside of my car. Also, I appreciate the attention the technician paid to cleaning up oil on my car's frame from draining the oil and changing the filter, so there is no residual "dripping" on my garage floor once I return home and park my car.
by 2021 HONDA PASSPORT ELITE Owner on 10/25/2025Verified Service
Appointment scheduling was easy and a 10% discount was offered. Service checkin was quick and the Serra Honda team was exceptional, as always. Service was completed on time; complimentary car wash performed and a video of the car inspection provided, with recommendations for future service items. A great service experience.
by 2017 HONDA CR-V EXL Owner on 10/13/2025Verified Service
Serra is always first class service. Treated politely and professionally. They outline what needs to be done and what the options are. Priced fairly as well. I live 1 mile from a competitor Honda dealership and drive 25 miles each way for Serra Service. Tom Flory and Dave Somerville are the best!
by 2022 HONDA CIVIC EX Owner on 10/06/2025Verified Service
I thought it's funny that my air filter and cabin air filter were recommended to replace when they were just replaced 2000 miles ago. Additionally, the porter that moved my car around moved the seat all the way to the front without moving it back when they got out. Small things, but my observations. Overall service was very good.
by 2016 HONDA CIVIC EX/EX-T Owner on 10/01/2025Verified Service
My under body on passenger side of car needed a new plastic piece to keep it up. I was told they would take care of it. It was not done.
Also, I'm not sure if checking lights are part of inspection but my fog light on passenger side is out and was not informed.
by 2018 HONDA CR-V EXL Owner on 09/20/2025Verified Service
They don't set my head light back where they were !!! I wish they would . So I don't have to try to put them back where they were .
Other than that I love getting my car serviced at your dealership.. they always do a good job. And I trust them . Always friendly.
by 2016 HONDA ODYSSEY SE Owner on 08/27/2025Verified Service
The van was in for a warranty problem and they fixed it... BUT, During the week they had the van, I talked to at least three different people as our "main" guy was never available, and never called us with info. EACH service person gave us a different timeline & explanation of what was going on.
by 2021 HONDA CR-V EX Owner on 08/25/2025Verified Service
The service rep was polite and efficient. That's very good.
But the tech said I needed a brake fluid change and that it should have been Don at 30,000 miles. That was before I bought the car at 32,000 miles so the Serra should have done that before I bought it. So that disappointed me.
by 2023 HONDA CR-V SPORT TOURING Owner on 08/24/2025Verified Service
Overpriced service for repairs they claim are necessary or due. It feels predatory. My vehicle has less than 20k miles, and less than 3 years old. They come up with $500+ repairs. I know the dealerships are struggling but ripping off customers is not ok.
by 2025 HONDA HR-V SPORT Owner on 08/23/2025Verified Service
I had to come back twice after I left because the tire light continued to come on.
Upon getting home. The rear tire on the back passenger side I had asked to have looked at because there was asphalt on it from a driveway. It was still on the same side.
by 2022 HONDA ODYSSEY TOURING Owner on 08/23/2025Verified Service
I had or van in for an oil change in April. During that inspection I was told both rear shocks were leaking and needed to be replaced.
I have Honda care and they only replaced one shock, because only the one shock is completely blown and Honda care will only replace a completely failed part, not a failing part.
by 2026 HONDA CIVIC SPORT Shopper on 08/17/2025Verified Purchase
I recently purchased a new vehicle from Serra Honda Akron, and I can confidently say it was the smoothest and most enjoyable car buying experience I've ever had. From the moment I walked in, the staff was welcoming, knowledgeable, and genuinely committed to helping me find the perfect car. Five stars all the way!
by 2021 HONDA PASSPORT ELITE Owner on 08/16/2025Verified Service
Battery died unexpectedly and after a AAA road service call to jump the battery, I was able to with short notice make an appointment at Serra Honda to replace the battery. Serra Service was excellent as usual and had us on the way within an hour. Highly recommended Honda Dealership, which sold us the SUV in 2021.
by 2025 HONDA RIDGELINE BLACK EDITION Shopper on 08/13/2025Verified Purchase
My sales person was great. But the dealers care for my new ridgeline fell way short of satisfactory. They were supposed to apply Ceramic coat to inside and outside, but I received scratches on the gauge cluster screen, front bumper, wheel opening trim, marks on the paint, and NO CERAMIC coating.
Be wise with this dealership. Do not recommend
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Service Information
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5,828 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Serra Honda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Serra Honda specializes in these makes, in addition to many others.
Acura
Ford
Honda
Mazda
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
At Serra Honda, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buye...
What do verified customers think about Serra Honda in Akron, OH?
Verified customers who visit Serra Honda in Akron, OH rate this business 4.7 out of 5 stars, with 1,098 reviews. 5,828 customers favorited this location.
How can I contact Serra Honda in Akron, OH?
To reach the sales team at Serra Honda in Akron, OH, call (330) 644-3322. To reach the service department, call (330) 644-3322
How can I schedule a service appointment with Serra Honda in Akron, OH?
