by 2018 FORD MUSTANG Owner on 12/22/2025Verified Service
They got me in & out fast & made me feel like they truly look out for their customers' with some of the suggestions offered for road safety that didn't cost me a dime extra.
by Julie Kerperien on 12/29/2025
Thank you for the great feedback. We're happy to hear your visit to Schicker Ford of St. Louis was quick and efficient, and that our service team took the time to look out for your safety. Providing honest recommendations and road-safety tips at no extra cost is part of our commitment to customer care. We appreciate you trusting Schicker Ford in St. Louis and look forward to helping you again in the future.
by 2024 FORD ESCAPE ACTIVE Owner on 12/09/2025Verified Service
It is easy to schedule. The wait is little longer than I would care for. But, I am saved time having to update my records for service.
by Julie Kerperien on 12/12/2025
Thank you for your feedback! We're glad to hear scheduling was easy, and we appreciate your patience with the wait time. Our team at Schicker Ford of St Louis works hard to keep your service records updated and make each visit as smooth as possible. Thank you for choosing Schicker Ford on South Kingshighwaywe look forward to serving you again!
by 2012 FORD FUSION HYBRID Owner on 12/06/2025Verified Service
I was a walk-in, so the wait-time was long but once the car was up on the rack, the service was completed swiftly.
by Julie Kerperien on 12/09/2025
Thank you for sharing your experience! We appreciate your patience as a walk-in, and we're glad to hear that once your vehicle was in the bay, our team at Schicker Ford of St Louis completed the service quickly. Thank you for choosing Schicker Fordwe look forward to helping you again!
by 2017 FORD ESCAPE SE Owner on 11/28/2025Verified Service
Nate at Quick Lane was courteous and informative.
My car was checked in a timely manner.
Colleen was also very helpful.
by Julie Kerperien on 12/01/2025
Thank you for taking the time to share your experience. We're glad to hear that Nate at Quick Lane provided courteous, informative service and that your vehicle was checked in a timely manner. It's also great to know Colleen was helpful throughout your visit. We appreciate you choosing Schicker Ford of St. Louis and look forward to assisting you again.
by 2022 FORD ESCAPE SEL Owner on 11/19/2025Verified Service
My visit to Schicker's "Quick Lane" went very smoothly. The work got done in a very reasonable period of time. The waiting room was comfortable and clean. The desk person was polite and informative.
by Julie Kerperien on 11/24/2025
Thank you for sharing your experience! We're glad to hear your visit to the Schicker Ford of St. Louis Quick Lane went smoothly. It's great that the service was completed in a timely manner and that you found our waiting area clean and comfortable. We appreciate your kind words about our staff as well. Thank you for choosing Schicker Ford of St. Louis we look forward to serving you again!
by 2017 FORD ESCAPE SE Owner on 11/14/2025Verified Service
Well they take care of me and make sure that my car is up today with everything I need I appreciate Ford so much thank you
by Julie Kerperien on 11/18/2025
Thank you for your kind words! We're happy to hear that our team at Schicker Ford of St. Louis takes great care of you and keeps your vehicle up to date with everything it needs. Providing dependable service and customer-focused care is what we strive for every day. We appreciate your loyalty to Ford and look forward to helping you again!
by 2014 FORD FIESTA SE Owner on 11/13/2025Verified Service
They actually told me I didn't need new tires yet, and saved me a bunch of money before the holidays! Everyone was very nice, polite, and HONEST!
by Julie Kerperien on 11/14/2025
Thank you for the great review! We're glad to hear our team at Schicker Ford of St. Louis was able to give you an honest, money-saving recommendation especially right before the holidays. Providing trustworthy Ford service and a friendly, professional experience is what we strive for every day. We appreciate you choosing Schicker Ford of St. Louis!
by 2020 FORD ESCAPE SE Owner on 11/02/2025Verified Service
Came to my home for service. Was quick and easy. Saved me the inconvenience of waiting at dealership.
by Julie Kerperien on 11/03/2025
Thank you for sharing your experience with Schicker Ford of St. Louis. We're glad our mobile service made things quick and convenient for you. At Schicker Ford of St. Louis, we're committed to providing flexible service options that make vehicle maintenance easy and stress-free.
by 2015 FORD FUSION SE Owner on 10/30/2025Verified Service
I had an issue with the previous repair and they corrected with no charge. The service department is excellent.
by Julie Kerperien on 11/03/2025
Thank you for sharing your experience with Schicker Ford of St. Louis. We're pleased to hear our service department was able to make things right and provide the excellent care you deserve. We appreciate your trust in Schicker Ford of St. Louis for your vehicle service needs.
by 2020 FORD ESCAPE SE Owner on 10/09/2025Verified Service
I love the mobile van service provided by Schicker Ford. It's a great service to make sure I get any recall notices checked out.
by Julie Kerperien on 10/13/2025
ChatGPT said:
Thank you for the 5-star review! We're glad to hear you love our Schicker Ford mobile service. Our goal at Schicker Ford of St. Louis is to make vehicle maintenance as convenient and stress-free as possible, whether it's handling recall updates or routine service. We appreciate your feedback and look forward to keeping your vehicle in top condition!
by 2012 FORD FOCUS SE Owner on 09/30/2025Verified Service
They picked up my car, did the service and brought it back, I liked that. Explanation of what was needed was clear and concise. I liked that. There was nothing I didn't like.
by Julie Kerperien on 10/02/2025
Thank you for your review! We're so glad to hear you enjoyed the convenience of our vehicle pick-up and delivery service here at Schicker Ford of St. Louis. Our service team takes pride in providing clear explanations and professional care to make auto maintenance simple and stress-free. We appreciate your feedback and look forward to assisting you with all your Ford service and repair needs in the future!
by 2021 FORD F150 SUPERCREW Owner on 09/19/2025Verified Service
They got what needed to be done to my truck yea it took a while but they wanted to be sure they got all the bugs out before returning it to me and was greatfull for there skill
by Julie Kerperien on 09/22/2025
Thank you for sharing your experience! We're glad our service team at Schicker Ford of St. Louis took the time to thoroughly inspect and repair your truck, ensuring everything was done right before returning it to you. Our skilled technicians are committed to delivering reliable, high-quality auto service, and we appreciate you trusting Schicker Ford of St. Louis, your go-to Ford dealership in St. Louis, for your vehicle's care.
by 2015 FORD F150 SUPERCREW Owner on 08/24/2025Verified Service
They got me in quickly and worked hard to get me out with out any problems and I'm satisfied with the results.
by Julie Kerperien on 08/28/2025
We're so glad to hear our team at Schicker Ford of St. Louis got you in quickly and made the process smooth from start to finish. Your satisfaction means everything to usthank you for trusting Schicker Ford for your automotive needs!
by 2019 FORD ESCAPE TITANIUM Owner on 08/20/2025Verified Service
Jamal was wonderful. My wait for a simple emissions test was over an hour, but I was told employee was ill and there was time needed for him to return to testing area. Usually NEVER any issues here. Jamal handed problem professionally!
by Olivia MacIntosh on 08/21/2025
Thank you for your patience and for recognizing Jamal's professionalism! We're sorry to hear about the delay with your emissions test, and we appreciate your understanding. It means a lot to know you usually have a smooth experience here- we'll keep working hard to make sure it stays that way.
by Ronda W. on 08/16/2025Verified Purchase
Had some miss information and untruths after the sale. I am going to consider it a 1 off and still recommend them. With caution. Would have preferred to give 3.5 rating
by Olivia MacIntosh on 08/18/2025
Thank you for sharing your honest feedback. We're truly sorry to hear about the miscommunication after your purchasethis is not the experience we want for our customers at Schicker Ford of St. Louis. We appreciate you giving us the benefit of the doubt and continuing to recommend us, and we'll be using your comments to improve our process moving forward. Management has been notified of this concern.
by 2019 FORD FIESTA SE Owner on 08/15/2025Verified Service
My appointment was at 10:00. Got right in. Took care of oil change, tire rotation, etc right away. Had to wait a little bit for the emissions, but not too long. Blake kept me informed and was polite and efficient. No problems.
by Olivia MacIntosh on 08/18/2025
Thank you for sharing your experience! We're glad to hear Blake and our service team at Schicker Ford of St. Louis got you right in and kept everything running smoothly with your oil change, tire rotation, and emissions. We appreciate your trust and look forward to helping with your next service visit!
by 2021 FORD F150 SUPERCREW Owner on 08/15/2025Verified Service
They are great as always they get the job done quickly as possible and you can rest assured that its done right
by Olivia MacIntosh on 08/18/2025
We appreciate your loyalty and kind words! Our service team at Schicker Ford of St. Louis takes pride in getting the job done quickly and making sure it's done right the first time. Thank you for continuing to trust us with your vehicleyour confidence means a lot!
by 2010 FORD FUSION SEL Owner on 08/14/2025Verified Service
Good customer service communicating details involving not only pick up and delivery of my car, but also keeping me updated on the service status of my car: diagnosis, recommendations, etc.
by Olivia MacIntosh on 08/18/2025
Thank you for your feedback! We're so glad our team at Schicker Ford of St. Louis kept you well-informed throughout the service process- from pickup and delivery to diagnosis and recommendations. Clear communication and quality care are what we strive for, and we're happy to know you had a positive experience with us.
by 2012 FORD FOCUS SE Owner on 08/11/2025Verified Service
I had a 100,000 mile checkup done. The employees were knowledgeable and polite. I thought the cost was very reasonable and I appreciated the shuttle service.
by Julie Kerperien on 08/11/2025
Thank you for sharing your experience! We're glad to hear our knowledgeable and polite team at Schicker Ford of St. Louis made your 100,000-mile checkup a positive one. We're happy you found the cost reasonable and that our shuttle service added convenience to your visit. We appreciate your business and look forward to keeping your vehicle running at its best!
by 2012 FORD FUSION HYBRID Owner on 08/07/2025Verified Service
Went in to a scheduled apt., but only some of the required parts were in stock, so had to make a second appointment
by Julie Kerperien on 08/08/2025
Thank you for your feedback and for choosing Schicker Ford of St. Louis. We apologize that not all parts were available during your scheduled appointment, and we appreciate your understanding as we worked to get everything needed for your vehicle. Our goal is always to provide timely and reliable service, and we look forward to delivering a seamless experience at your next visit.
