by 2013 KIA OPTIMA HYBRID Owner on 11/21/2022Verified Service
Rude, and lied to me. Tried to rip me off, avoided my phone calls when I wanted my car back, tried to charge me for diagnostic when they didnt diagnose anything. Again just overall rude. The woman answering the phones was condescending and should not be in customer service.
by 2019 KIA CADENZA PREMIUM Owner on 10/11/2022Verified Service
The service personnel were friendly and professional. They kept me apprised of the status of my vehicle and when to expect when they would return my vehicle to me. It was washed and I drove away completely satisfied with my entire service. Highly recommended this location.
by 2020 KIA SOUL LX/X LINE/RSC Owner on 08/14/2022Verified Service
Inept service writer failed to understand I had a squeek or rattle in the suspension when turning right after vehicle sat overnight. He tried to tell me the engine was carboned up, might need a engine replacement. Absolutely nothing wrong with the engine but if customer paid invoices are limited why not go for some warranty claims instead. Will never go back to Schaumburg Kia.
by 2018 KIA OPTIMA PLUG-IN HYBRID/EX Owner on 06/23/2022Verified Service
Very professional and courteous service customer communication. I prefer to have my Kia factory warranty service performed here despite having two other Kia dealers closer to my home. I believe the technicians at Schaumburg Kia are more knowledgeable with my Plugin Hybrid than others.
by 2019 KIA SORENTO LX/L Owner on 01/27/2022Verified Service
Had an appointment for oil change and tire rotation. Express service is advertised as 60 minutes or less. Took a full 2 hours without the complimentary car wash, & didn't receive a copy of the multipoint inspection report that's supposed to accompany the invoice.
by 2020 KIA SPORTAGE S Owner on 12/20/2021Verified Service
Got my brake light fixed. Upcharged because I needed to buy myself a new battery for my brand new car? And upcharged for a possible problem detected and fixed. Totql time took 5 hrs. Only to get my car returned back with the automatic mirror opener malfunctioned. Now I'm stuck with this issues i didn't cause until I can bring it back again.
by 2016 KIA OPTIMA LX Owner on 11/05/2021Verified Service
At first I was told I wasn't eligible for the power train warranty, then when I talked to another guy he found that I was. Any ways the method they have for checking my problem was not satisfactory, so I decided to remedy it myself thanks to their pre-diagnosis
by 2015 KIA OPTIMA LX Owner on 08/04/2021Verified Service
Is not about the customer service at the dealership, but is the careless of doing a simple oil change. My car requires an specific viscosity, but the dealer technitian omit to pay attention. I called the dealer to mentioned the topic, and they dismissed my concerns. I requested to speak with the Service Manager, and he declined to return my call. They charge you premium service, but they treat you worse than a oil change corner-shop.
by 2015 KIA SORENTO LX Owner on 07/31/2021Verified Service
Recall work completed on time, after inspection of car a few items of repair were suggested, after deciding to get one of the items repaired we were quoted a price of 145.00 dollars when service was done and we came to pay the bill it was $ 203.65. Never resolved only excuses, we paid bill left and will not return.
by 2015 KIA SORENTO EX Owner on 11/22/2020Verified Service
Schaumburg KIA has the most professional, and knowledgeable ppl in the service department... I just went because of the recall. They were kind enough to drive me home and pick me up when my car was ready. I have an extended warranty which I purchased when I bought my KIA at Elmhurst KIA where I bought the car, I wish I could transfer it to Schaumburg where I live.
by Kate A. on 06/22/2020Verified Purchase
I bought a use 2017 Ford Escape from this dealer and it was a very nice experience . I negotiated the deal that I wanted that I researched and knew was fair to both myself and the dealer, all in a matter of minutes. There was no high pressure sales to add on costs either. In and out driving my new car in 2 hours. Highly recommend!
by 2015 KIA FORTE EX Owner on 02/13/2019Verified Service
Decent and the guys are OK.
Just a return because of sputtering and white smoke after EFI carbon cleaning service that never happened before. Explained as residual cleaning fluid in fuel intake so maybe no big deal....we will see given GDI engine issues for Hyundai/Kia.
by 2009 KIA RIO/LX/SX Owner on 04/28/2018Verified Service
The service was completed at no charge under the 100,000 mile drive train warranty - at 98,689 miles. But it took 2 visits. I scheduled on line including the reason for the appointment, but they did not have the parts. I had to wait for parts to be delivered, make another appointment and arrange more time off work. Please read the information provided by customers.
by 2014 KIA SORENTO LX Owner on 07/17/2017Verified Service
The service lady was nice. Took a little longer than expected but that was ok. Just seems the service people are really pushing to sell things each time a service person came in to talk to the client they always said they needed brakes, or needed this or needed that just seems like pushing to make a sale.
by 2026 KIA EV9 WIND Owner on 06/02/2026Verified Service
it took a while (3hrs) but the service was excellent and the new building was lovely.
by 2019 KIA SORENTO LX/S Owner on 05/22/2026Verified Service
Service staff was friendly and honest
by 2014 KIA SORENTO LX Owner on 05/13/2026Verified Service
Very efficient service in brand new dealership
by 2017 KIA SPORTAGE EX Owner on 05/12/2026Verified Service
James Smith in Service was prompt and very helpful. Great customer service.
by 2017 KIA SORENTO LX/L Owner on 05/08/2026Verified Service
Service was great. Vince and Fabian kept me informed on my cars status daily
by 2024 KIA K5 GT LINE Owner on 05/08/2026Verified Service
