by 2018 SUBARU FORESTER 2.5I LIMITED Owner on 03/21/2026Verified Service
The service performed was good.
Making the appointment was difficult. It appeared without Danny and Frank there is was hard to get through to anyone.
The cost of the mirror replacement I have to say excessive. Next time I will use a body shop.
Tony Bisceglio
by 2023 SUBARU CROSSTREK LIMITED Owner on 03/13/2026Verified Service
Zach, one of the service advisors, always makes sure my vehicle is getting the service if needs. He is very helpful, knowledgeable, positive and an excellent communicator. I know my car is getting the best service each time I go. Kudos to Zach and Sarasota Subaru
by 2021 SUBARU FORESTER TOURING Owner on 02/26/2026Verified Service
The Technician checked out the vehicle for the reason the check engine light was on and none of the safety sensors were working. It was diagnosed as a faulty thermal valve. The valve was replaced and all sensors were reset and working properly within an hour snd 15 minutes.
by 2016 MAZDA CX-5 SPORT Owner on 01/21/2026Verified Service
I've started using Sarasota Subaru for my vehicle service and have been extremely impressed. Frank Suarez, the Service Manager, runs a top-notch department. He's honest, reliable, and always takes the time to explain what's needed without any pressure. It's rare to find this level of integrity and customer care. I highly recommend them and wouldn't bring my car anywhere else.
by 2012 SUBARU OUTBACK 2.5I LIMITED Owner on 01/15/2026Verified Service
Sarasota Subaru and it's entire staff are top rated, my service advisor
Frank Suarez is polite always listens and gives recommended servicing
so that my car keeps running like it just came off the factory line. The wait
room is always clean with excellent coffee machine. I have been using
this dealership since 2012 as proof of their outstanding work yes my car
is 13 years young but it's a Subaru and still good as new.
by 2021 SUBARU CROSSTREK Owner on 12/23/2025Verified Service
Mishandled Battery replacement.
- Told I needed a new battery
- Told them to replace battery and paid for Battery
Subsequently
- Received a notice that my battery needed replacement
- Service report received without showing a battery being replaced
- NOW ---I don't even know if battery was repaced?!!!!!!!!!!!!!!!!!!!!!!!
by Michael E. on 12/20/2025Verified Service
Service advisors are always professional and super courteous. Technicians are top notch and complete the job correctly the first time. The service costs are reasonable as well. I've never had a bad experience with this organization. I'm seventy-two years old and have owned dozens of dealership-maintained cars and these folks are the best.
by 2016 SUBARU OUTBACK 2.5I PREMIUM Owner on 12/16/2025Verified Service
My battery DIED AGAIN.
I called AAA who sold me last 2 batteries, The AAA guy said you have to go to Subaru because AAA have been using the wrong batteries in Outbacks.
Got to Subaru left car running. Service knew what was wrong right away.
I was in and out in about an hour and my car is running great
by 2021 SUBARU OUTBACK TOURING Owner on 11/07/2025Verified Service
This visit went off seamlessly w/o any issues. Loaner car was ready, and Marc was very knowledgeable. One thing I did not like is a 3% additional charge for using a credit card. For years at this dealer ship this was not the case, the credit card was previously priced in to their services. Why now add the 3%, answer greed.
by 2013 SUBARU OUTBACK 2.5I PREMIUM Owner on 10/30/2025Verified Service
Great bunch of people working there. Very nice to see them taking care of their customers in such a pleasant manner. Took care of me in no time as I went in for a recall that had been overlooked by previous owners of my car. Took care of it and out the door I went. Watched them as the place got really busy and they were like a well oiled machine and were very cordial to everyone.
by 2020 SUBARU OUTBACK LIMITED Owner on 10/23/2025Verified Service
I brought my 2020 Outback for normal service and to check the a/c. Thge normal checkup found wear on the brakes and tires. Identifying the problem with the a/c took some time to locate and correct. I was given a loaner, so they good locate the leak. Everything was fixed.
by 2024 SUBARU FORESTER TOURING Owner on 10/16/2025Verified Service
The service staff, especially the gentleman at the desk, fit me in on a Saturday morning when I had no allointment and on a day when they were already quite busy. I was scheduled to leave on a trip the following Monday, so I really appreciate their extra effort.
by 2023 SUBARU IMPREZA LIMITED Owner on 07/19/2025Verified Service
I don't understand what is included in Agreement Number 6263530 prepaid Anytime Maintenance Agreement- so far no one at the Dealership can explain its coverage to me.
I was suprised when I attempted to buy one quart of oil- I usually carry one quart in my other vehicles in case I need to top off between service intervals to discover that the synthetic oil is Subaru oil and only kept in bulk at the dealership.
by 2014 SUBARU FORESTER 2.5I PREMIUM Owner on 07/11/2025Verified Service
One never has to wait to be served, which is a positive. It took about 15 to 20 minutes for the mechanic to check out my vehicle and determine the issue, which did not require immediate attention. Nonetheless, I was charged $113.76, which I found to be excessive, but it is, unfortunately, typical when dealing with a dealership repair shop.
by 2019 SUBARU CROSSTREK PREMIUM Owner on 06/15/2025Verified Service
It was easy to make the appointment. They were right on time taking my car. The service desk personnell were friendly, pleasant and informed. They came to me after the mechanic worked on the car to tell me of the things they found a problem with, explained it all very well and got my OK to do the work with an estimate of the cost. When the car was returned, it was easy to get checked out and the car had been washed and was clean.
by 2021 SUBARU FORESTER TOURING Owner on 06/05/2025Verified Service
I always have a pleasant experience at The Sarasota Subaru Sevice Center..
The representative team,Zack and Rob,are extremely helpful,courteous and supportiveIn addition,Rob always diagnoses the problem and assures me that the service team will have no problem fixing it..
I am always satisfied with the customer service and work done at this Sarasota Service Center
by 2019 SUBARU OUTBACK 2.5I PREMIUM Owner on 04/03/2026Verified Service
Had our car for 2 weeks, searched for problem, diagnosed and repaired it. Gave us a loaner with no questions asked. We were traveling and very concerned about our car issues but very satisfied that it was resolved.
by 2021 SUBARU LEGACY TOURING XT Owner on 03/21/2026Verified Service
All was good - the service department was ready for my car and the work was done even quicker than anticipated. The technician made sure I got the discounts that were available.
by 2024 SUBARU OUTBACK PREMIUM Owner on 03/13/2026Verified Service
Zack is great! He always is on top of telling you what's going on while your car is being serviced, and when it's going to be ready.
by 2021 SUBARU FORESTER PREMIUM Owner on 03/11/2026Verified Service
Liked the promptness of service on short notice. Didn't care for malfunctioning phone system but staff good acted with good nature.
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