by 2021 CHEVROLET EQUINOX LT Shopper on 07/18/2025Verified Purchase
It was the best experience ever i would recomend you to Ray he was the best and explained every thing to me
by Trey Russell on 07/19/2025
Congratulations on your purchase at Five Star Ford Carrollton. Rey and our team welcome your vehicle questions at 972-242-6415. Customer satisfaction remains our priority. Thank you for shopping with us. Best regards, Trey Russell, General Manager
by 2023 FORD EDGE SEL Owner on 07/17/2025Verified Service
Very convenient to have vehicle serviced in your own driveway. He was courteous, thorough, and efficient.
by William Miller on 07/18/2025
Thank you for your great endorsement of our mobile services. At Five Star Ford Carrollton, we do our best to make vehicle care easy. When you need our advice or another appointment, please reach us at 972-446-5000. Safe travels, William Miller, Service Director
by 2019 FORD ESCAPE TITANIUM Owner on 07/14/2025Verified Service
The service, hospitality and communication we received from JJ and Clay was wonderful. I'd recommend them to my family and friends!
by William Miller on 07/15/2025
Thank you for recommending Five Star Ford Carrollton. JJ, Clay, and I are always available for vehicle advice at 972-446-5000. Give us a call for our knowledge or to schedule future appointments. We appreciate you! Take care, William Miller, Service Director
by P C. on 07/10/2025Verified Service
Being serviced my vehicle with this ford dealer since I purchased
Won't change it for nothing
Always cordial and what I love about is respect and efficiency thanks
by William Miller on 07/11/2025
We're thrilled that you've consistently had such a positive experience with our service department since purchasing your vehicle. We truly appreciate your loyalty at Five Star Ford Carrollton and we look forward to scheduling your next appointment at 972-446-5000. Thank you for your kind words! Take care, William Miller, Service Director
by 2024 FORD EXPEDITION XLT Owner on 07/07/2025Verified Service
Jacob in service took great care of me and gave me a reasonable time for the services done to my vehicle.
by William Miller on 07/08/2025
Thank you for choosing Five Star Ford Carrollton for your vehicle care. Jacob and our team welcome any additional questions at 972-446-5000. We are here to help you understand and enjoy your vehicle. Take care, William Miller, Service Director
by 2024 FORD F150 TREMOR Owner on 07/06/2025Verified Service
Clay makes it easy!!!
They even brought my truck to my office after they had completed the work.
Service is always Five Stars.
by William Miller on 07/07/2025
On behalf of Clay and the entire Five Star Ford Carrollton service team, thank you! We value your business and feedback. Between visits, reach us at 972-446-5000 should you need vehicle advice. Safe travels and thanks again, William Miller, Service Director
by 2023 FORD F150 SUPERCREW Owner on 07/05/2025Verified Service
Mike Martinez was absolutely one of the best Service Advisors I've ever had, professional, prompt, issue resolution focused and fantastic guy! Sam Pack has a keeper for sure.
by William Miller on 07/06/2025
On behalf of Mike in the Five Star Ford Carrollton service department, thank you! Efficient appointments and communication are important, so we are happy to hear from you. When you need advice or another appointment, please call 972-446-5000. Safe travels, William Miller, Service Director
by 2023 FORD RANGER XL/XLT/LARIAT Owner on 07/03/2025Verified Service
3 weeks to fix truck under warranty. Parts ordered wrong. Minimal contact unless I called . Not great.
by William Miller on 07/04/2025
Thank you for bringing this to my attention. As I attempt to reach you, please don't hesitate to email me at wmiller@spford.com or call 972-446-5000. I am dedicated to addressing your truck and its repair. Sincerely, William Miller, Service Director
by 2022 FORD ESCAPE SE Owner on 06/30/2025Verified Service
I always receive the best service and treatment from Five Star Ford in Carrollton and this time was no different. I also wanted to mention that Johnny P was extremely meticulous and professional in his assistance with myself and our vehicle.
by William Miller on 07/01/2025
Thank you for your loyalty and for choosing the Five Star Ford Carrollton service team! Customer satisfaction remains our highest priority, and we are dedicated to ensuring you always enjoy your ride. For any future needs or advice, please don't hesitate to call Johnny or me at 972-446-5000. Safe travels, and we deeply appreciate your continued trust! Thanks again, William Miller, Service Director
by 2023 FORD F150 RAPTOR Owner on 06/28/2025Verified Service
I absolutely love their new mobile service program. No more waiting endless hours at the dealership. You schedule the service and The Service comes straight to you. Very Happy
by William Miller on 06/28/2025
Thank you for endorsing the Five Star Ford Carrollton mobile services. We do our best to make vehicle care easy. If there is anything else we can do, please call 972-446-5000. We appreciate you! Take care, William Miller, Service Director
by 2025 FORD ESCAPE PLATINUM Owner on 06/25/2025Verified Service
Johnny P. and the Service Department did an excellent job of diagnosing what was going on with my car.
by William Miller on 06/26/2025
Thank you for choosing the Five Star Ford Carrollton service center for your vehicle care. Johnny and our techs remain available at 972-446-5000 should you need additional advice or repair. We want you knowledgeable about your car. Take care, William Miller, Service Director
by 2024 FORD EXPEDITION MAX LIMITED Owner on 06/21/2025Verified Service
Fantastic service, highly communicative service advisor and positive customer experience. I will definitely return based upon the great experience that I had.
by William Miller on 06/21/2025
Thank you so much for recommending the Five Star Ford Carrollton service center. Our advisors are here to help you stay knowledgeable about your vehicle's care. Reach us at 972-446-5000. Safe travels, William Miller, Service Director
by Mariano B. on 06/06/2025Verified Shopper
It was not the vehicle I'm looking for, this was a passenger van and I'm looking for a cargo van around that price
by Trey Russell on 06/06/2025
Thank you for sharing your experience. If there is anything else we can do for you, please reach out to 972-242-6415. We will do all we can to help. Best regards, Trey Russell, General Manager
by 2006 FORD F150 SUPERCREW Owner on 06/05/2025Verified Service
Great as always !coach and Clay always the people to see very experienced and professional with knowledge of vehicle and maintenance!! Go see them you will not be unsatisfied!
by William Miller on 06/06/2025
Thank you! Coach, Clay, or I can be reached at 972-446-5000 if there is anything else we can do for you. We appreciate you at Five Star Ford Carrollton. Safe travels, William Miller, Service Director
by 2021 FORD EDGE SEL Owner on 06/04/2025Verified Service
Eric is amazing! He take the time to explain All my concerns and the recommendations . Everyone is very attentive and helpful
by William Miller on 06/04/2025
Communication and sharing information with our Five Star Ford Carrollton guests is a priority. Thank you for recognizing Eric. Should you need additional advice, please call 972-446-5000. We are here for you. Take care, William Miller, Service Director
by 2024 FORD ESCAPE ST LINE Shopper on 06/02/2025Verified Purchase
Truly excellent Sales Rep Alan and Sales Manager Raj. Traded for the car I wanted and matched the other dealer's sale price.
by Trey Russell on 06/02/2025
Congratulations on your new Escape ST from Five Star Ford Carrollton! Alan, Raj, and I welcome your new SUV questions at 972-242-6415. We want to make driving your Ford the best experience. Thank you for your business! Take care, Trey Russell, General Manager
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 05/29/2025Verified Service
Service center did not handle the car with care and there were stains on the door and seats post service.
by William Miller on 06/01/2025
We want to address your feedback directly. We checked our records and only show a vehicle inspection prior to purchase, not a recent visit to our Carrollton service center.
To help us understand and address the issues with your vehicle, we've attempted to reach you at the number provided during your purchase. Please call me back at 972-446-500 or email wmiller@spford.com at your earliest convenience. We would be happy to help you out. Sincerely, William Miller, Service Director
by 2023 FORD F150 RAPTOR Owner on 05/27/2025Verified Service
Service was fast and easy. Everyone was extremely friendly and did a great job. I would highly recommend 5 star ford to anyone I know.
by William Miller on 05/28/2025
Thank you for recommending the Five Star Ford Carrollton service center! We are so grateful to help with your auto care. Reach us at 972-446-5000 for auto advice any time. Safe travels and thanks again, William Miller, Service Director
by 2022 FORD BRONCO BIG/BLAC/WILD T Owner on 05/22/2025Verified Service
Great experience as I am new to the area. Jacob was my service advisor...he is top notch! Professional and friendly. He was sure to assess my vehicle from top to bottom and had it back to me when promised.
by William Miller on 05/23/2025
Welcome to Five Star Ford Carrollton! We are excited you chose our service center. Whenever you need vehicle advice, reach Jacob or me at 972-446-5000. We are here to help in anyway we can. Thank you, William Miller, Service Director
by 2022 CHRYSLER PACIFICA TOURING L Owner on 05/14/2025Verified Service
Excellent service! Disappointed they charged me extra for my oil filter because they had to order it.
by William Miller on 05/14/2025
Thank you for choosing Five Star Ford Carrollton for your vehicle care. If you would like to know more about the service performed on your auto, please reach me at wmiller@spford.com or 972-446-5000. Your complete satisfaction is the goal. Best regards, William Miller, Service Director
