by 2024 CADILLAC LYRIQ LUX Owner on 05/15/2026Verified Service
This was a simple 7500 mile service (tire rotation, etc). However I mentioned that I was having some strange anomalies which looked like programing issues. The tech did a vehicle wide update (which took an extra day) to resolve all the issues. The service representative kept me informed with both texts and a phone call when it became apparent that they need to keep the car overnight.
by 2024 CHEVROLET TAHOE K1500 PREMIER Owner on 04/27/2026Verified Service
Tahoe was there for A month and A half for me engine install. When I got it back was assured that the truck was running fine. The truck had A power outage in the middle of rush hour in Chicago and on top of nearly dying in traffic. The truck had too go back to the dealership because of bad workmanship.
by Ashlyn Gibson on 04/28/2026
Thank you for sharing your experience. We're very sorry to hear about the issues you encountered after your engine installation, especially given the safety concerns you described. That's not the level of workmanship or reliability we aim to provide.
We understand how frustrating and concerning this must have been, and we appreciate you bringing it to our attention. Our team would like the opportunity to make this right and ensure everything is thoroughly addressed. Please reach out to us directly so we can review your situation in detail and work toward a proper resolution.
by 2015 CHEVROLET COLORADO Owner on 03/17/2026Verified Service
I went in for an oil change & tire rotation and the person who helped me (who was nice) quoted me for three other services. One was $500 - couldn't afford that but the other two together (by his numbers) would cost me an extra $200. I agreed. When I left they charged me $600! I felt stabbed in the back! When I asked about it, they said they'd have the service manager reach to me - that was over a week ago. Very disappointed.
by 2022 CHEVROLET SILVERADO K2500HD LT Shopper on 02/28/2026Verified Purchase
Every single person we interacted with from the time we entered the building until we made our purchase was welcoming, kind, and seemed genuinely happy to have us there. They were quick to answer any questions we had and made the entire experience painless.
by Ashlyn Gibson on 03/11/2026
Thank you for the 5-star review! We're so glad to hear that everyone you interacted with made you feel welcomed and appreciated from the moment you walked in.
Providing a friendly, helpful, and stress-free experience is exactly what we strive for. We're happy our team was able to answer your questions and make the process smooth and painless.
Congratulations on your 2022 Chevrolet Silverado 2500HD LT, and thank you for choosing us. We hope you enjoy your truck for many miles to come!
by 2017 CHEVROLET TRAVERSE LT Owner on 02/14/2026Verified Service
I received great service that was within $10 of estimated cost. They dropped off and picked me up from work so there was minimal disruption to my work day. Everyone I interacted with was warm, respectful, and gave honest informative answers to all my questions.
by Sam Leman Chevrolet Cadillac on 02/17/2026
Thank you so much for the 5-star review! We're thrilled to hear that your service experience was smooth, accurate, and convenient. Keeping costs transparent and minimizing disruption to your day is very important to us, so we're glad our pickup and drop-off service made things easier for you.
It's especially great to know our team provided warm, respectful, and honest communication throughout your visit. We truly appreciate your trust in Sam Leman Chevrolet Cadillac and look forward to helping you again whenever you need us!
by Heather K. on 02/08/2026Verified Purchase
My daughter went in they were very pleasant to her. She tested drove the car first. Then met up with her stepfather and I we went to the dealership and drove it as well. Everyone was very friendly and nice. Ended up leaving w said vehicle. Went a little over our budget but I think we are all happy with the purchase.
by Sam Leman Chevrolet Cadillac on 02/17/2026
Thank you for the wonderful 5-star review! We're so glad to hear your daughter had a pleasant experience from the very beginning and that your whole family felt welcomed when you came in together. Making sure everyone feels comfortable and confident during the car-buying process is very important to us.
We truly appreciate you trusting Sam Leman Chevrolet Cadillac with such an important purchase. Even if it stretched the budget a bit, we're thrilled to know you're all happy with the vehicle that's what matters most! If you need anything at all, we're always here to help.
by 2024 CHEVROLET TRAX 1RS Owner on 01/08/2026Verified Service
Friendly guys. They have wifi to use while waiting, wish I brought my laptop. I asked one of your worker who was in a waiting room how much for the new wipers cuz I think the wipers that the car company put on my new car was not great. The guy said 60.00 dollars. Or was it 16.00 dollars? I'm deaf and I should have him write it down. My fault.
by Sam Leman Chevrolet Cadillac on 01/22/2026
Thank you for the 5-star review and for sharing your experience with us. We're glad to hear our team was friendly and that the waiting area and Wi-Fi were helpful during your visit. We also appreciate you mentioning the wiper conversationthank you for your patience and understanding, and we're always happy to write things down or communicate in whatever way works best for you. Your feedback is truly appreciated, and we're glad you had a positive visit overall.
by Rita C. on 01/07/2026Verified Service
Sold me a car with 4 bad tires all needing replaced. A chipped windshield needing replacement, auto start does not work, was told to take it to a Nissan dealership. The back tire sensor doesn't work, has to be replaced. They were going to charge me for everything, luckily the chipped windshield was replaced for free by the previous owner: Parkhill
by Sam Leman Chevrolet Cadillac on 01/23/2026
Thank you for sharing your feedback. We'd like to clarify that this vehicle was purchased from the previous dealership prior to our acquisition. Any existing conditions or issues present at the time of sale were not the responsibility of our dealership. That said, we're always willing to review concerns and assist where possible. The former dealer informed us the tires would have been at 4/32 and as such passable, the windshield was covered, and they referred you to Nissan as the vehicle was still under factory warranty.
by 2017 CHEVROLET COLORADO Z71 Owner on 12/28/2025Verified Service
Had a 9:30 service appointment for oil change and tire rotation. Sat in waiting area until approximately 11:15. have never sat that long at a dealership for that type of service. Plus the waiting area was uncomfortable and cold. At this time would not recommend your shop to anyone. Very disappointed.
by 2018 CADILLAC XT5 PREMIUM LUXURY Owner on 12/13/2025Verified Service
This company has taken over a different dealership and has really improved basically back to what it used to be customer service and you can call they'll work you in to get your service done I'm so glad that somebody has taken this company over and has taken it back to what he used to be good customer service! Thank you
by 2020 CADILLAC XT6 PLATINUM PREMIUM LUXU Owner on 12/01/2025Verified Service
Suggestion of adding dye to the engine oil to find the exact spot of the leak did not make sense when the color was clearly transmission oil. Same thing happened one year ago and the tech did not have to add dye then to find the same leak. I expressed my concern to the service advisor who said it was up to the tech.
by 2017 HONDA HR-V EXL Owner on 11/17/2025Verified Service
As part of the service maintenance agreement that I purchased I recently scheduled an oil change and tire rotation. Both were completed in the time that I was told to expect. The only negative was that they had to search for my vehicle after completing the service work.
by 2020 CHEVROLET BLAZER 3LT Owner on 11/14/2025Verified Service
I always have a great experience even when it was Sullivan Parkhill. The issue I have now is the recommendations were not given for my next service. That is something Sullivan Parkhill would've done. Other than that, I will be back when it's time for another oil change and tire rotation
by Austin R. on 10/09/2025Verified Service
Every time I come here maintenance fails to do a thorough job. On 3 different occasions they failed to change my tire sensors after a rotation. They fail to top off fluids and properly fill grease certs. Their "multipoint" inspection is B/S in my opinion, when I have to pay them to do a job and have to do it myself anyway.
by 2018 CHEVROLET CRUZE LT Owner on 09/29/2025Verified Service
I did an oil change which went up in price, which I guess that is OK. I also had them look at a wheel pressure sensor that was recently changed because one of them wasn't reading. I got it back and none of the four wheels were reading now. I called and they said That he looked in the program and after doing that now they all don't read, but there is no solution offered. That's not OK.
by 2023 CHEVROLET EQUINOX PREMIER Owner on 04/02/2026Verified Service
I dealt with Sean in the Service Department and he was very professional and kept me informed as to what the problem was. I highly recommend Sean. He does a great job.
by Ashlyn Gibson on 04/02/2026
Thank you for the 5-star review! We're so glad to hear that Sean provided you with professional service and kept you well informed throughout your visit. We'll be sure to pass along your kind word - he'll really appreciate it! Thank you for your recommendation, and we look forward to assisting you again in the future.
by 2020 CHEVROLET SILVERADO K2500HD LTZ Owner on 03/26/2026Verified Service
Started the service on time and were done when they said they would. Friendly staff and great communication.
by Ashlyn Gibson on 03/31/2026
Thank you for the great review! We're glad to hear everything started on time and was completed as promised. Providing friendly service and clear communication is always our goal, and we truly appreciate you taking the time to share your experience!
by 2025 CHEVROLET EQUINOX LT Owner on 03/23/2026Verified Service
I had a great experience, the staff was very friendly, caring and knowledgeable! Thanks again, Carroll, Ryan, John, and the rest of the team!!!
by Ashlyn Gibson on 03/23/2026
Thank you for the 5-star review! We're so glad to hear you had a great experience and that our team was friendly, caring, and knowledgeable.
Carroll, Ryan, and John will all appreciate the shoutout we're lucky to have them on our team. Thank you for choosing us, and we look forward to helping you again in the future!
by 2019 CHEVROLET TRAVERSE LT Owner on 03/07/2026Verified Service
2hrs for oil change and tire rotation. Constant upselling by service tech. Agreed to an upsell he said would be $65 and our total bill was just over $200
by Ashlyn Gibson on 03/19/2026
Thank you for your feedback. We're sorry to hear about the longer wait time and understand how frustrating that can be. We are actively working to improve our service times so visits like this are completed more efficiently.
We also appreciate your comments regarding the upsell. Our team does make recommendations based on what is due for the vehicle at the time, and we always aim to clearly explain what is included and the associated costs. We apologize if there was any confusion in how that was communicated during your visit.
Thank you for bringing this to our attention your feedback helps us improve.
by 2025 BUICK ENCLAVE SPORT TOURING Shopper on 03/02/2026Verified Purchase
Hey
I really like that service at Sam Leman
Specifically Emma , she was very helpful and very patient, I recommend her, if you'll go buy a car at Sam Leman Chevrolet Cadillac , ask for Emma , you won't regret it. She's the best.
by Ashlyn Gibson on 03/11/2026
Thank you for the 5-star review! We're so glad to hear you had a great experience with our team and that Emma was so helpful and patient throughout the process.
She'll be very happy to hear your kind words and recommendation. Congratulations on your 2025 Buick Enclave Sport Touring, and thank you for choosing Sam Leman Chevrolet Cadillac! We're here anytime you need us.
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Service Information
2,212 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Sam Leman Chevrolet Cadillac specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Sam Leman Chevrolet Cadillac specializes in these makes, in addition to many others.
What do verified customers think about Sam Leman Chevrolet Cadillac in Champaign, IL?
Verified customers who visit Sam Leman Chevrolet Cadillac in Champaign, IL rate this business 4.1 out of 5 stars, with 99 reviews. 2,212 customers favorited this location.
How can I contact Sam Leman Chevrolet Cadillac in Champaign, IL?
To reach the sales team at Sam Leman Chevrolet Cadillac in Champaign, IL, call (217) 897-5858. To reach the service department, call (217) 882-0228
Does Sam Leman Chevrolet Cadillac in Champaign, IL have a service center?
Yes, Sam Leman Chevrolet Cadillac in Champaign, IL does have a service center. You can contact the service department at (217) 882-0228.
