by 2010 MAZDA MAZDA3S Owner on 08/16/2025Verified Service
This service I was looking to replace my tires. Carlos was very helpful in making this a smooth experience, researching options and ensuring the tires I wanted were in stock and ready before the appointment. I dropped off my car in the morning and was back to pick it up on my way home from work. Very convenient and super friendly.
by 2022 MAZDA 3 PREFERRED Owner on 08/11/2025Verified Service
This particular time, my experience with Safford Brown Mazda was rather poor. I have been there multiple times had a pleasant experience. This time a particular rep, recommended me repairs that seemed absolutely unnecessary. The moment I questioned the person, I was told to "These are the Mazda rates. You can pack your car and take it elsewhere if you don't wanna pay". Sorry guys, you lost a loyal customer.
by 2018 MAZDA MAZDA3 GRAND TOURING Owner on 07/14/2024Verified Service
I requested maintenance service for 120K that would equate to a 30K maintenance service yet the desk clerk emphatically placed me into the lesser (5K) service package which cost less, but I verbally sot the more comprehensive, more expensive package because my Mazda 3 was at 121K.
by 2022 MAZDA CX-30 PREMIUM Owner on 02/15/2024Verified Service
I cannot say enough good things about my service experience.
Jay was very easy to deal with setting up the appointment.
Natalie was a superstar! She was so professional and kept me up to date throughout the appointment.
Friendly, thoughtful, knowledgeable, everything you want in a service manager.
Natalie is a huge asset to Mazda.
by 2016 MAZDA MAZDA3 GRAND TOURING Owner on 11/04/2023Verified Service
Go elsewhere if your car is still under warranty. At best, they'll do the work but give you attitude bc they have to honor the warranty that THEY sold you. At worst, they'll flat out refuse to perform covered warranty service. I've experienced both. But they're your best friend if you're paying them directly. I've been coming here for years, but won't be back - even after the warranty expires and I'm paying cash.
by 2005 MERCEDES-BENZ C 230K SPORT SEDAN Owner on 10/18/2023Verified Service
The staff was extremely friendly! My car was washed and vacuumed after the service that I need was provided. I will always go back for any service needed for my car. Thank you so much for taking the time to making customers like me feel like family.
by 2017 MAZDA MX-5 MIATA GRAND TOURING Owner on 02/20/2023Verified Service
Excellent until I was told I needed a battery for the car, but they were sold out of the type for my Miata, so I will be required to return to the dealership
on Tuesday 2/21/23 to have my service completed. I'm hoping it will be there,
and a discount would be appreciated.
Thanks
D. Allen
by 2011 MAZDA CX-7 Owner on 11/01/2022Verified Service
Carlos was very helpful. A guy who explained what part of my suv needs to the repair was polite, and he had a good customer service.
I disappointed with a lady who works there very difficult to remember her last name it was so long. She didn't want to help.me.because my first language is Spanish. She said, someone who speaks Spanish can help me, and she laughed. Then, Carlos helped me right away.
by Brown's Chantilly Mazda on 11/03/2022
Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care!
Robert Devaux - GM - robert.devaux@brownscar.com
by 2018 MAZDA MAZDA3 GRAND TOURING Owner on 10/09/2022Verified Service
My service appointment for scheduled maintenance was excellent. Tomo Eskew, my service advisor provided updates on the progress of the service work and he reviewed the work in detail with me when it was completed. He was friendly, knowledgeable and professional. Check out was fast and efficient.
by Brown's Chantilly Mazda on 10/11/2022
Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle.
Robert Devaux - GM - robert.devaux@brownscar.com
by 2016 MAZDA CX-5 GRAND TOURING Owner on 04/05/2022Verified Service
This is my first visit to this dealer since I moved to the area. There was no appt available but I was told to come early and they will work on my flat tire in between services. I was there at 0800 and left @0930. I love the quick service plus it was for free.
by Brown's Chantilly Mazda on 04/07/2022
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Sincerely,
Robert Devaux - GM - robert.devaux@brownscar.com
by 2016 MAZDA CX-9 SIGNATURE Owner on 03/28/2022Verified Service
Love that they send a video of their technician inspecting the vehicle and sharing his findings (in this case a leaky belt) - inspires confidence that their recommendations. Friendly staff.
1 gripe - I know pandemic recovery is still not 100%, but their lack of a shuttle service coupled with a very limited number of service loaner vehicles can really cause an inconvenience.
by Brown's Chantilly Mazda on 03/30/2022
Thank you for this amazing review! I really appreciate your business.
Robert Devaux - GM - robert.devaux@brownscar.com
by 2017 MAZDA 3 GRAND TOURING Owner on 07/19/2021Verified Service
They were extremely accommodating, kept me updated on the status of a major repair and helped coordinate a loaner and rental for a couple weeks. Tomo is a great resource and the dealership is lucky to have him on board. Seriously the best customer service I've ever experienced at a dealership.
by Robert Devaux on 07/22/2021
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff.
Robert Devaux - GM - robert.devaux@brownscar.com
by 2016 FORD FUSION TITANIUM Owner on 07/14/2021Verified Service
This vehicle was purchased used at Brown's Chantilly Mazda, so naturally I took my car there for an oil change service. As usual, the experience was awesome. The service department was friendly and professional. Everything was smooth and precise. Great service!
by Robert Devaux on 07/19/2021
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Sincerely,
Robert Devaux - GM - robert.devaux@brownscar.com
by 2017 MAZDA 6 GRAND TOURING Owner on 12/04/2020Verified Service
I really appreciate Chantilly Mazda. We have purchased two vehicle and use them solely for vehicle maintenance. The representatives are professional, courteous, and friendly...humorous as well! They go out of their way to help their customers. The video inspections sent via text really help to validate with visual means when something needs to be addressed...or not. The pickup process when service is done is smooth and fast.
by Digital Airstrike on 12/07/2020
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business.
Sincerely,
Robert Devaux - GM - robert.devaux@brownscar.com
by 2016 MAZDA CX-5 TOURING Owner on 11/25/2020Verified Service
My parking brake light keep blinking even though I do not use the parking brake. I was Able to make an appointment for the next day. Got to the root of the problem and luckily only needed a new battery. My service advisor Krystal keep me updated the whole time. Very friendly service, and I trust they are honest with what my car actually needs.
by Digital Airstrike on 12/07/2020
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Sincerely,
Robert Devaux - GM - robert.devaux@brownscar.com
by 2018 MAZDA MAZDA3 TOURING Owner on 11/09/2020Verified Service
The Brown's Chantilly Mazda dealership is by far the most attentive dealership that I have ever worked with. They really understand and appreciate that the customer experience is top priority. My recent service was awesome with great and attentive service.
by Robert Devaux on 11/12/2020
Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
Sincerely, Robert Devaux - GM - robert.devaux@brownscar.com
by 2017 MAZDA CX-3 TOURING Owner on 06/05/2020Verified Service
Good Service Department, staff is friendly and highly professionelle.
We received regular updates about the status of the repair. And received the car back in a timely manner. Thank you. We certainly will spread the word and definitely come back when needed.
by Robert Devaux on 07/13/2020
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Sincerely,
Robert Devaux - GM - robert.devaux@brownscar.com
by Angel V. on 05/11/2020Verified Purchase
The associate I was paired with replied very quickly and allowed for a smooth and easy purchasing experience, especially for my very first car purchase through a dealership. If you are ever looking for a Mazda ask for Samuel, he was a huge help during and after the car purchase.
by Brown's Chantilly Mazda on 05/27/2020
Thank you for the very kind words! We are pleased to read that everything went well for you and look forward to the next time. Regards, The Brown's Chantilly Mazda Team
by Tov H. on 09/01/2025Verified Service
Very odd practices in holding your car and not explaining the work being done but making you sign for work you can't verify has been done
by 2015 MAZDA MAZDA3 GRAND TOURING Owner on 08/16/2025Verified Service
Very professional. Service representative was excellent. Really liked the video review of mechanics inspection.
What do verified customers think about Safford Mazda Chantilly in Chantilly, VA?
Verified customers who visit Safford Mazda Chantilly in Chantilly, VA rate this business 4.6 out of 5 stars, with 238 reviews. 4 customers favorited this location.
How can I contact Safford Mazda Chantilly in Chantilly, VA?
To reach the sales team at Safford Mazda Chantilly in Chantilly, VA, call (703) 222-8920
