by 2013 HONDA CR-V EXL Owner on 08/29/2025Verified Service
There was no communication between Rudolph to me. I had to call to get any information, which is not right! I was told my car would be done the next day and it sat there for three. The bright spot was that my original advisor had the day off and I dealt with someone who somewhat restored my confidence in Rudolph's service department
by Claudia Aguilar on 09/03/2025
Thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the delay in completing your vehicle that's not the experience we want for our customers. We're glad to hear that another member of our team was able to help restore some of your confidence, and we'll be sure to share your comments with them. Your experience is very important to us, and we'll use your feedback to improve our communication moving forward.
by 2016 HONDA PILOT EX Owner on 08/06/2025Verified Service
Took longer than expected to diagnose problem when I told them the car had killed 2 new batteries in two weeks. They installed and killed another battery before diagnosing the problem. After that they narrowed in on the problem but encountered another delay waiting for parts.
by Claudia Aguilar on 08/19/2025
Thank you for sharing your feedback. We're sorry to hear your experience took longer than expected. Electrical issues can sometimes be difficult to diagnose, and while we worked to pinpoint the exact cause, we understand the delays and additional battery installation were frustrating. We appreciate your patience while we waited on parts and resolved the issue, and we value the opportunity to improve from your feedback. If you'd like to discuss your experience further, please feel free to reach out to us directly.
by 2017 HONDA CIVIC EX-T Owner on 07/27/2025Verified Service
The staff was courteous and the facility was neat and clean. I was provided with a comprehensive report on the condition of my car. That was very nice. I was not offered a military discount as a retired soldier. I was given that discount last time I was there. That would have been great considering that $99.00 is really high for an oil change. I wish you would have your 50% off promotion more often.
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your 5-Star review. We know you have options and we're happy you chose Rudolph Honda for your automotive needs. We hope to continue earning your business!
by 2020 HONDA FIT LX Owner on 05/08/2025Verified Service
Taylor checked in my car so quickly and I explained what I needed done and he made notes so the technicians servicing my car would know what to look at and correct the issues. Service was quick and I am always satisfied with the service center 's technicians work.
by Joel C. on 02/27/2025Verified Shopper
vehicle shown on your website was the the same vehicle at the dealership. year make and model and color was correct but was the same vehicle vehicle shown on website was in excellent condition and vehicle dealer had hole in front bumper with black scape marks and interior was very dirty
by 2016 HONDA CIVIC TOURING Owner on 02/06/2025Verified Service
they don't open service till 8am, i got there at 7:15 [5 cars were in front of me] came back to drop car off drop car and they were friendly. called numerous time [main line and service lines, no one would pick up] to see if car would be ready today, they called me at 5:45 and said they tried to get ahold of me [i was sitting by my phone]i rushed over to pickup car.
by 2006 HONDA CR-V SE/EX Owner on 11/01/2024Verified Service
Service technician Taylor is rude and indifferent. He does not explain the work to be done and he did not tell the service dept to replace a headlight so after waiting 2 days for a few hours work, I had to wait another 1.5 hours at the dealership. I will not return to Rudolph after many, many years of going there. The entire service dept is super super expensive and they act like they could care less if you come there.
by Carlyle Meeks on 11/11/2024
I am so sorry that happened, that is unlike Taylor. Our pricing is very competitive. We price shop and compare our prices to not only other dealers but independent shops. Most of our prices are lower than most. I noticed we gave you the oil change for half price. I hope you will reconsider and visit us again.
by 2019 HONDA CR-V EX Owner on 09/26/2025Verified Service
I always take my vehicle there. They are very professional and informative. Easy to understand what my vehicle needs.
by 2024 HONDA CIVIC EXL Owner on 09/17/2025Verified Service
Fast both on their express service and longer services. Always friendly and upfront about pricing and any additional services that your vehicle might need.
by 2017 HONDA CIVIC EX-T Owner on 09/04/2025Verified Service
Took my 2017 Civic in for an Injection Service. Joel Aguirre the service representative was very attentive and had the car back to me as promised and running great.
by 2023 HONDA PASSPORT TRAIL SPORT Owner on 08/30/2025Verified Service
I took my pilot in for a oil change and tire rotation ONLY! The differential needed service but they did it without asking and was charged 189.00. I get it but they need to ask before they just do!!!! They are overpriced
by Claudia Aguilar on 09/03/2025
Thank you for sharing your feedback. We sincerely apologize for the service being completed without your prior approval that should never happen, and we completely understand your frustration. Your trust is very important to us, and we'll be addressing this with our team to ensure we always communicate and get approval before any additional work is performed. We also appreciate your feedback about pricing and will keep it in mind as we work to provide the best value and service possible.
by Alvaro O. on 08/27/2025Verified Service
Service was awesome especially when Mr. Joel attended us. He explained to us that he was going to look into our car and its warranty. And will take care of it.
by 2014 HONDA CIVIC EX Owner on 08/15/2025Verified Service
Went in for a state inspection. Joel, the customer service was courteous and attended to me very quickly. I had my car back i less then 1 hour.
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your 5-Star review. We know you have options and we're happy you chose Rudolph Honda for your automotive needs. We hope to continue earning your business!
by 2010 HONDA INSIGHT LX Owner on 08/14/2025Verified Service
Dislike, the repair, service fee is too high. It also takes too long to repair. The staff members are terrific: polite, cordial, efficient, customer oriented. The most outstanding person is Alen, the shuttle driver
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your feedback. We know you have options and we're happy you chose Rudolph Honda for your automotive needs. We hope to continue earning your business!
by 2022 HONDA ACCORD TOURING Owner on 08/14/2025Verified Service
Always a great experience and great customer service! Rick definitely takes care of his customers. Keep up the good work all!
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your 5-Star review. We know you have options and we're happy you chose Rudolph Honda for your automotive needs. We hope to continue earning your business!
by 2022 HONDA PILOT SE Owner on 07/27/2025Verified Service
Excellent customer service. Took good care during the entire process, and service was efficiently and professionally provided.
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your 5-Star review. We know you have options and we're happy you chose Rudolph Honda for your automotive needs. We hope to continue earning your business!
by 2024 HONDA PILOT EXL Owner on 07/25/2025Verified Service
Very prompt,professional and timely when you go for service.Service manager was nice answer all my concerns
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your 5-Star review. We know you have options and we're happy you chose Rudolph Honda for your automotive needs. We hope to continue earning your business!
by 2020 HONDA CIVIC SPORT TOURING Owner on 07/20/2025Verified Service
Matthew tended to my issue right away, despite some internet difficulties at the shop, and my service was quick! Some items weren't able to be performed that day, but the service is always great so I do not mind going back
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your 5-Star review. We know you have options and we're happy you chose Rudolph Honda for your automotive needs. We hope to continue earning your business!
by 2021 HONDA HR-V SPORT Owner on 07/02/2025Verified Service
They advertise on their web page 1/2 off during happy hour for oil changes and when I get the service done, they said not during the month of June.
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your feedback. Your opinion is important and can help us understand areas of training opportunity within the department. I sorry we did not meet your visit expectations. Our Happy Hour Special expired in May 31st 2025 and had not been advertised on our website since then. If ever you have a valid coupon as long as you present it we will always honor it. I'm also happy to inform you that the Happy Hour 50% OFF oil changes is back for the month of August and expires Aug. 31st, 2025. We hope to see you back soon!
by 2018 HONDA CIVIC TOURING Owner on 06/18/2025Verified Service
Service was excellent. I was notified in a timely fashion when my vehicle was ready. Keep up the good work!
by Claudia Aguilar on 08/19/2025
Thank you for taking the time to give us your 5-Star review. We know you have options and we're happy you chose Rudolph Honda for your automotive needs. We hope to continue earning your business!
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Service Information
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1,002 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Rudolph Honda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Rudolph Honda specializes in these makes, in addition to many others.
What do verified customers think about Rudolph Honda in El Paso, TX? Verified customers who visit Rudolph Honda in El Paso, TX rate this business 4.7 out of 5 stars, with 552 reviews. 1,002 customers favorited this location.How can I contact Rudolph Honda in El Paso, TX? To reach the sales team at Rudolph Honda in El Paso, TX, call (915) 845-4321. To reach the service department, call (915) 298-0385How can I schedule a service appointment with Rudolph Honda in El Paso, TX? You can schedule a service appointment at Rudolph Honda in El Paso, TX through CARFAX.What are the shop amenities offered by Rudolph Honda in El Paso, TX? Rudolph Honda in El Paso, TX offers the following amenities: Business Center, Complimentary Drinks, Free Wi-Fi, Kid's Playroom and Quiet Room.Does Rudolph Honda in El Paso, TX have a service center? Yes, Rudolph Honda in El Paso, TX does have a service center. You can contact the service department at (915) 298-0385.
