by 2018 FORD FUSION TITANIUM/PLATINUM Owner on 04/09/2025Verified Service
The service I needed on my car (seal that was leaking) was done very promptly. I appreciated that rather than having to wait several hours for my car. I live out of town so I try to time my service with other errands or appointments I have in Rochester.
by Allie Grengs on 04/11/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Team to take great care of you and your vehicle in a timely manner!
by 2022 MAZDA CX-9 TOURING Owner on 02/21/2025Verified Service
Personal are very nice. Not so good at communicating outstanding matters. A part was to be installed before I picked up the car I purchased. I got a text that my car was ready so I scheduled a time to pick it up. I had to drive about 75 miles to pick it up only to find that the part was on backorder. I took the car anyway and now have to drive back to get it installed so that means another miles and a day wasted.
by Allie Grengs on 02/25/2025
Thank you for sharing this feedback with us. Customer enthusiasm is our top priority, so we are sorry to hear that your recent visit did not live up to your expectations and our standards. Our Management Team has been made aware of this so we can work to improve our processes and communication. Again, we apologize for this inconvenience and look forward to finding a way to improve your future experiences!
by 2016 FORD EXPLORER LIMITED Owner on 12/21/2024Verified Service
They did fix what was needed. I had to coordinate the fix between the body shop and service garage not Rochester Ford. Service rep called me at 5:00 pm Friday, wondering where the part the body shop had to paint was. Someone at Rochester Ford had it. Made me wonder what was going to happen when I showed Monday morning for the fix. Thought the price was higher than it should have been.
by Allie Grengs on 12/23/2024
Thank you for taking the time to share this feedback with us. While we are pleased to know that your vehicle service was up to par, we apologize for the inconvenience and miscommunications that occurred during that time. We are always looking for ways to improve our processes and procedures, so we appreciate hearing this and look forward to providing you with an all around 5-star experience next time you stop in.
by 2018 FORD ESCAPE SE Owner on 11/14/2024Verified Service
I needed an oil change which the staff did quickly and efficiently. They also, at my request rotated my tires and checked my battery. I have always received friendly service. I have taken all my cars to them since I moved back to Rochester and have always been satisfied. I know that they are honest.
by Allie Grengs on 11/14/2024
Thank you for the 5-star rating! We appreciate you choosing Rochester Ford!
by 2015 FORD ESCAPE TITANIUM Owner on 10/29/2024Verified Service
The technician over filled the oil. This resulted in major problems for us. The car didn't shift correctly and there was a lot of smoke. To top it off, we couldn't be seen in the service department for a couple of days. We will NEVER use the quick lane oil change again. Someone needs to train the technicians better.
by Allie Grengs on 10/29/2024
Hello, thank you for taking the time to share this feedback with us regarding your recent experience with our Rochester Ford Service Team. We work hard to ensure that each guest has a positive experience with our team, and it sounds like you did not receive that so we do apologize. Your feedback will help us continue to improve our processes and procedures moving forward. Thank you again.
by 2003 FORD EXCURSION LIMITED Owner on 10/09/2024Verified Service
Best of the Best for complete timely service of my older Ford SUV from the appointment person thru the service tech thru the service advisor. Completing not only needed current repairs but suggesting and competing repairs of future concerns to insure a positive winter driving experience this year.
by Allie Grengs on 10/11/2024
Thank you for the 5-star rating! It's great to hear about your positive experiences with our Rochester Ford Service Team, and we look forward to continuing that in the future!
by 2018 FORD FUSION TITANIUM/PLATINUM Owner on 09/29/2024Verified Service
I set up an appointment on line, and when I arrived, my car was worked on immediately. The additional recommended services were discussed with me so I could okay them before the technician proceeded. All the work was done at the Quick Lane in just under an hour and a half.
by Allie Grengs on 10/04/2024
Thank you for the 5-star rating - We appreciate you choosing Rochester Ford!
by 2017 LINCOLN MKZ SELECT Owner on 09/20/2024Verified Service
I had new tires put on but, when I went to pick up my car, the tires didn't look like new. The tires were scuffed and dirty. You would think that they would have used tire black on them so that they would look like new tires. I still question if they are new or not. They did knock the cost of the alignment off. I would NOT buy tires there again.
by Allie Grengs on 09/25/2024
Thank you for taking the time to share this feedback with us. We apologize that your tires seemed dirty and scuffed, but we do guarantee that all vehicles receive new tires. Regardless, we apologize for the tires you were given and we hope you will consider giving our team another chance at providing you a 5-star experience in the future.
by 2011 FORD FOCUS SEL Owner on 09/16/2024Verified Service
Was originally charged for tire rotation but the tires were not rotated. Back tires were not even removed. Did receive $3 cash back for rotation being un-attempted. An inordinate amount of time was spent assembling quotes for future possible repairs which caused me to take an extended lunch break from work by about 1.5 hours.
by Allie Grengs on 09/16/2024
Thank you for sharing this feedback with us. Customer enthusiasm is our top priority, and we value the thoughts that are shared from our guests. We apologize for your service not being completed to our standards and for the inconvenience this caused you. Our Management Team has been made aware of this so that we can continue to improve our processes and procedures.
by 2020 FORD F150 SUPERCREW Owner on 06/10/2025Verified Service
It was quick and easy to get in and service was completed in a timely manner. Service Advisor Joe McShan was very helpful.
by Allie Grengs on 06/10/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Service Team to take great care of you and your vehicle, and we look forward to helping you next time you stop in!
by 2016 FORD F250 SUPER DUTY Owner on 06/06/2025Verified Service
Liked : timely
Did not like : left oil reminder sticker laying on passenger seat , did not see put on my own
by Allie Grengs on 06/10/2025
Thank you for the 5-star rating! We appreciate your feedback as customer enthusiasm is our top priority and we always strive to find ways to improve the experience. Thanks for choosing Rochester Ford for your service needs!
by 2021 FORD F150 SUPERCREW Owner on 06/05/2025Verified Service
Was fast and efficient service. They asked me before doing some expensive maintenance. So I could make my own choice. Very important.
by Allie Grengs on 06/10/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Service Team to take great care of you and your vehicle, and we look forward to helping you again next time you stop in!
by 2003 LINCOLN NAVIGATOR Owner on 06/02/2025Verified Service
Service was outstanding! They went out of their way to fit us into a busy schedule with very little notice.
by Allie Grengs on 06/04/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Team to take great care of you and your vehicle, and we look forward to helping you again next time!
by 2017 FORD ESCAPE TITANIUM Owner on 05/27/2025Verified Service
Rochester Ford did an awesome job. Did everything I asked for and more. I couldn't have been happier. Thanks Mike
by Allie Grengs on 05/27/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Team to take great care of you and your vehicle, and we look forward to helping you again next time you stop in!
by 2018 KIA OPTIMA LX/S Owner on 05/24/2025Verified Service
They are always very friendly and prompt. I wait for my car and they tell me how long it will be and it is done at that time unless there is a problem to take care of
by Allie Grengs on 05/27/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Service Team to take great care of you and your vehicle, and we look forward to helping you again next time you stop in!
by 2016 FORD EDGE SEL Owner on 05/19/2025Verified Service
I liked the timely service and having the supplies on hand when I needed additional service that wasn't planned on. The technician explaining everything thoroughly as what additional items needed my attention.
by Allie Grengs on 05/19/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Service Team to take great care of you and your vehicle, and we look forward to helping you again next time you stop in!
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 05/18/2025Verified Service
The service required was a battery issue that fixed the whole problem because we obviously had a faulty battery. Everything electronically is working the way it should.
by Allie Grengs on 05/19/2025
Thank you for the rating! We appreciate you trusting our Rochester Ford Service Team to take great care of you and your vehicle, and we look forward to helping you again next time you stop in!
by 2025 CHEVROLET BLAZER PREMIER Owner on 05/11/2025Verified Service
There's an issue. I've never, and I do mean never, had my brand new 2025 chevy blazer serviced at Rochester Ford.
by Allie Grengs on 05/13/2025
Thank you for letting us know! We apologize for any error on our end that caused you to get notified about leaving a review for our Rochester Ford location.
by 2014 FORD ESCAPE TITANIUM Owner on 05/10/2025Verified Service
They were awesome! Very helpful! Very knowledgeable about setting my son up with his own account there.
by Allie Grengs on 05/13/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Service Team to take great care of you and your vehicle, and we look forward to helping you again next time you stop in!
by Rich B. on 05/10/2025Verified Service
Front, rear differential fluid change; transfer case fluid change; pinion seal changed, front crank shaft seal changed.
by Allie Grengs on 05/13/2025
Thank you for the 5-star rating! We appreciate you trusting our Rochester Ford Service Team to take great care of you and your vehicle, and we look forward to helping you again next time you stop in!
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Service Information
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10,144 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Rochester Ford specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Rochester Ford specializes in these makes, in addition to many others.
What do verified customers think about Rochester Ford in Rochester, MN? Verified customers who visit Rochester Ford in Rochester, MN rate this business 4.6 out of 5 stars, with 665 reviews. 10,144 customers favorited this location.How can I contact Rochester Ford in Rochester, MN? To reach the sales team at Rochester Ford in Rochester, MN, call (507) 410-0375. To reach the service department, call (877) 606-3257How can I schedule a service appointment with Rochester Ford in Rochester, MN? You can schedule a service appointment at Rochester Ford in Rochester, MN through CARFAX.Does Rochester Ford in Rochester, MN have a service center? Yes, Rochester Ford in Rochester, MN does have a service center. You can contact the service department at (877) 606-3257.
