by 2025 KIA K5 GT Owner on 09/19/2026Verified Service
I really don't know what to say about the customer service. The customer service was OK. My issue lies with my car. I brought it over there the first time and they duplicated the problem but did not find a solution took it over there again then tried to blame it. All the car itself said that that's what it's supposed to do and it's not
by Riverchase Kia on 09/20/2026
We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve it. Please contact us directly, and we will do our best to address the issue.
by 2022 KIA CARNIVAL LX Owner on 07/13/2026Verified Service
Mr. Michael was really helpful when I came in to have my car serviced. This is the first time I've owned a new car and I wanna make sure things are kept up the car and he let me know what exactly needs to be done and always give me a price before maintenance is done
by Riverchase Kia on 07/13/2026
We're grateful to have your business and support! It's wonderful to hear that Michael helped you so thoroughly during your visit. Thank you for choosing Riverchase Kia!
by 2026 KIA SORENTO LX Owner on 06/26/2026Verified Service
I came in with an issue and it was fixed just for a moment then it was messed up again. I got home and found my car had been eaten in and now had ants in it. I had two scratches on the inside of my door. I wouldn't recommend them and I'm no complainer but i feel this was more than I bargained for.
by Riverchase Kia on 06/26/2026
We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 06/22/2026Verified Service
The service was fantastic and my service representative was very helpful and super friendly. He was able to answer all of my questions and provided excellent communication as to what all needed to be done. The services were all performed in a very reasonable amount of time. I am very pleased all around.
by Riverchase Kia on 06/22/2026
We are thrilled to hear that your service experience went so smoothly we will pass along your kind words to the team for you! Thank you for choosing Riverchase Kia and for sharing your feedback with us. See you next time!
by 2025 KIA K4 GT LINE Owner on 05/17/2026Verified Service
Extremely slow service, improper trained service techs, improper oil change was done, I called and let them know the issue i had with oil being overfilled and the oil plug not screwed in so it leaked oil everywhere. Supposedly they are sending said tech to get trained at the lube school. One is the managers called to smooth things over.
by Riverchase Kia on 05/18/2026
We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly if we can further assist.
by 2024 DODGE DURANGO GT Shopper on 03/21/2026Verified Purchase
The staff is literally 0 help, I bought a Dodge Durango 1 week ago with a cracked windshield that they said they would take care of and surprise surprise can't get anyone to call me back, including the used car manager Jessie, I have bought 5 Kia's in the past from Riverchase Kia it has always been a great dealership, but this staff they have now are actually useless! I would not recommend, a lot of promises never kept! Good luck!!!!
by Riverchase Kia on 03/22/2026
We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.
by 2022 DODGE CHARGER SXT Owner on 03/10/2026Verified Service
Made an appt for 915. Arrived at 840. Was still there at 1130. Was told that even though I made an appt, it didn't matter bc cars that didn't have appointments that arrived before me were going to be taken care of first. What is the point of an appointment?
by Riverchase Kia on 03/10/2026
We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.
by 2024 JEEP COMPASS LIMITED Shopper on 02/03/2026Verified Purchase
Salesperson was great. However, 2 hours after purchasing the 2024 car, the engine light came on and resulted in a $1800 repair (from a computer code that would have been prominent to the dealership prior to selling). So I wouldn't trust the dealership again.
by Riverchase Kia on 02/03/2026
Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.
by 2023 JEEP GLADIATOR OVERLAND Owner on 01/27/2026Verified Service
Arrived for a 9:30 appointment for an oil change and a detail. I was told to "give it about 3." When I arrived at 1 pm, 3 1/2 hours later, the car had just finished coming out of getting an oil change and hadn't even began getting detailed. Between the construction, chaos of the trailers and inefficiency of the shop to do oil changes, if I can avoid returning to this location, I will.
by Riverchase Kia on 01/27/2026
We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.
by 2023 KIA SPORTAGE SX Owner on 10/16/2025Verified Service
If I make an appointment for 9:30, I expect to be serviced shortly. I have waited in the past 3 hours just for an oil change with an appointment. This time it was almost 3 hours.
If I hadn't had a service agreement for a free oil change for 3 years, I would not come here. Precision Tuning or Express Oil is who I would use.
by Riverchase Kia on 10/16/2025
We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.
by Jasmine H. on 10/09/2025Verified Shopper
I put in an inquiry to purchase a vehicle. Spoke with a salesman and I was told the vehicle was awaiting a part or two, to be fixed. He scheduled me an appointment. I reached to come out sooner to see the vehicle and to at least hold it. He never responded back and next I received a notification that the vehicle had been purchased.
by Riverchase Kia on 10/10/2025
Jasmine, we apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one to try to resolve it. Please contact us directly, and we will do our best to address the issue.
by 2018 CHEVROLET TRAVERSE LT Owner on 10/07/2025Verified Service
They do a great job and are always in contact with information and lettering me know what is going on with the service.
The only thing that keeps this from being 5 stars is the checkout process, there is only one employee that handles that and if someone is ahead of you the wait can be long if there are questions/issues.
by Riverchase Kia on 10/07/2025
Thank you for your feedback and for choosing Riverchase Kia. We are delighted that you value the quality of our service team as much as we do! We will address your checkout feedback with the team. See you again!
by 2025 KIA SOUL LX/S Owner on 09/22/2026Verified Service
There was nothing to dislike.
I make my appointments, and wait until my car is completed with the service i requested .
by Riverchase Kia on 09/22/2026
Sounds like a five-star experience to us! Thank you for your business and for highlighting our efficient service. See you next time at Riverchase Kia! Safe travels!
by 2022 KIA SORENTO LX Owner on 09/21/2026Verified Service
They drive your gas out and add extra miles on your vehicle. When confronted with the issue they act like there is no problem.
by Riverchase Kia on 09/21/2026
Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.
by 2024 KIA TELLURIDE EX Owner on 09/13/2026Verified Service
It was a recall appt and the open recall not done even though they had parts . They forgot to move from express to service bay and didn't do work
by Riverchase Kia on 09/13/2026
We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.
by 2025 KIA K4 LX/LXS Owner on 09/10/2026Verified Service
The service is excellent and the waiting area was clean and provided coffee and bottled water for customers
by Riverchase Kia on 09/11/2026
Thank you for sharing your positive feedback of our Service Department! We're glad you enjoyed our waiting area and refreshments. We hope to welcome you back to Riverchase Kia in the future!
by 2023 KIA SPORTAGE SX Owner on 09/07/2026Verified Service
Vehicle service was very good.
Customer Service was friendly, striving to take care of the patrons
Upgraded faculties were comfortable, with television, snacks, bottled drinks provided.
by Riverchase Kia on 09/10/2026
It's so great to hear you had such a successful service visit here at Riverchase Kia. Thank you for sharing your feedback!
by 2022 HYUNDAI SANTA FE SEL PREMIUM Shopper on 09/06/2026Verified Purchase
They were fabulous. Admittedly, my company purchases their fleet vehicles there and that helped with the service I got most likely, but I could tell they were still pretty good at what they do as well.
by Riverchase Kia on 09/10/2026
We truly appreciate your insightful feedback! Knowing you receive consistently excellent service from our team means the world to us. We are grateful that your company chooses Riverchase Kia for their fleet vehicles.
by 2022 KIA TELLURIDE S Owner on 09/04/2026Verified Service
Nice service appointment and recall repair. I believe the recall procedure and appointments plus parts should have a special procedure in place!
by Riverchase Kia on 09/08/2026
Thank you for choosing Riverchase Kia! We appreciate your feedback and will keep it in mind as we work to improve. See you next time!
by 2023 NISSAN ROGUE SV Owner on 09/03/2026Verified Service
It was great.and fast everyone was so very polite I love that kind of business. Keep up the great work.thank so much.
by Riverchase Kia on 09/04/2026
Thank you for sharing your experience! We appreciate your support and are happy to hear you had a fast and polite visit. Thank you for choosing Riverchase Kia!
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Service Information
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7,312 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Riverchase Kia specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Riverchase Kia specializes in these makes, in addition to many others.
What do verified customers think about Riverchase Kia in Pelham, AL?
Verified customers who visit Riverchase Kia in Pelham, AL rate this business 4 out of 5 stars, with 595 reviews. 7,312 customers favorited this location.
How can I contact Riverchase Kia in Pelham, AL?
To reach the sales team at Riverchase Kia in Pelham, AL, call (205) 964-5038. To reach the service department, call (205) 987-6518
How can I schedule a service appointment with Riverchase Kia in Pelham, AL?
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