Rivard-Royall GMC

4.7
New Car Sales: (901) 660-2409Used Car Sales: (901) 245-5193Service: (901) 209-1262
Sales Open until 7:00 PM
Service Open until 6:00 PM
2621 S Mendenhall Rd Memphis, TN 38115
Website

Rivard-Royall GMC

4.7
Sales Open until 7:00 PM
Service Open until 6:00 PM
Website

Ratings & Reviews

Overall Rating
4.7
27 Verified Reviews
5 Star
93%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
7%
Sort by: Most Helpful
Read reviews that mention
by Christopher N. on 02/22/2026Verified Shopper
I contacted the dealership regarding a vehicle, I would not recommend this dealership to any of my friends or family members because they refused to negotiate a fair price for their dealership or the customer !!!! That's not a good business practice stating that there price is the best price but we all know that dealerships over price there vehicles!!!!
by Rivard-Royall GMC on 02/23/2026
Christopher, Thank you for taking the time to share your thoughts. I'm Steven Royall, the General Manager, and I truly appreciate the opportunity to respond. At Rivard-Royall GMC, we operate as a no-hassle, one-price dealership. Our vehiclesespecially our pre-owned inventoryare priced aggressively at or near (and often below) current market values from day one. On the new car side, we consistently rank among some of the most competitive in the country. Our goal is to eliminate the traditional back-and-forth negotiation process and instead provide a transparent, upfront best price to every customer. That said, we completely understand that a no-negotiation approach doesn't work for everyone. Some customers prefer the traditional negotiating experience, and we respect that. We sincerely wish you the best of luck in your vehicle search and appreciate you considering us. If there's ever an opportunity to assist you in the future, we'd be glad to help. Steven Royall General Manager Rivard-Royall GMC
by 2019 CHEVROLET EQUINOX LT Owner on 11/08/2025Verified Service
Same warm, smiley, friendly faces Miss Laura Fisher was the main host. Then you got Miss Kendall and a new arrival.MR Adam greed me as I entered for my oil change. my fluids was checked in and out got there at 7:00was out by 7:30 under new new management still great service.
by Rivard-Royall GMC on 11/08/2025
Thank you so much for your wonderful review! We're glad to hear about your positive experience at Rivard-Royall GMC, especially with Laura, Kendall, and Adam taking such great care of you during your oil change. It's great to know that our service continues to meet your expectations under new management. We can't wait to welcome you back next time! Sincerely The Team at Rivard-Royall GMC
by 2019 GMC SIERRA C1500 SLT Owner on 01/10/2026Verified Service
The Service Manager is very helpful and knowledgeable about the business and the process that goes with the job,I enjoy coming to this Dealership because I know that I will be treated very professionally
by Rivard-Royall GMC on 01/10/2026
Thank you for your heartwarming review! We're pleased to hear that you find our Service Manager helpful and knowledgeable. At Rivard-Royall GMC, we strive to provide a professional experience for all our customers. We appreciate your support and look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC
by 2015 GMC TERRAIN DENALI Owner on 11/25/2025Verified Service
Everything went a okay. I was in and out in less than an hour and the employees were very helpful. I will see you on my next visit thumbs up.
by Rivard-Royall GMC on 11/25/2025
Thank you for your positive review, Jerome! We're thrilled to hear that everything went smoothly during your visit and that our team was able to assist you efficiently. We appreciate your kind words and look forward to seeing you again at Rivard-Royall GMC! Sincerely The Team at Rivard-Royall GMC
by 2024 GMC TERRAIN SLE Owner on 10/13/2025Verified Service
My experience was great! The young lady who assisted me in the service department went beyond here duties to get me the best price for my services. Kudos!
by Rivard-Royall GMC on 11/04/2025
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Rivard-Royall GMC. It's fantastic to know that our service department exceeded your expectations and provided you with the best price for your services. We appreciate your kind words and hope to see you again soon! Sincerely The Team at Rivard-Royall GMC
by 2025 GMC SIERRA K1500 ELEVATION Shopper on 09/12/2025Verified Purchase
The staff was AMAZING! I got the truck I wanted. I received a great discount. My vehicle was clean and polished. And they DELIVERED!!! If I could get everyone to buy their, I would
by 2016 CADILLAC XTS PREMIUM Owner on 03/31/2026Verified Service
I like all the service that was rendered to me
by Rivard-Royall GMC on 03/31/2026
Thank you for your feedback! We're thrilled to hear that you enjoyed the service at Rivard-Royall GMC. We appreciate your support and look forward to assisting you again in the future! The Team at Rivard-Royall GMC
by 2026 GMC SIERRA K1500 SLT Shopper on 03/30/2026Verified Purchase
Sales person was great everyone was nice ,made me fill like I was at the right dealership
by Rivard-Royall GMC on 03/30/2026
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team at Rivard-Royall GMC. It's our goal to make everyone feel at home when they visit us. We look forward to seeing you again and assisting you in the future! The Team at Rivard-Royall GMC
by 2020 GMC SIERRA K1500 DENALI Owner on 03/24/2026Verified Service
Good service, friendly people
by Rivard-Royall GMC on 03/24/2026
Thank you for your wonderful review! We're thrilled to hear that you experienced good service and found our team to be friendly. At Rivard-Royall GMC, we strive to provide a welcoming atmosphere for all our customers. We look forward to serving you again in the future! The Team at Rivard-Royall GMC
by 2014 CADILLAC SRX PREMIUM COLLECTION Owner on 03/19/2026Verified Service
I like the service and the peoples are nice
by Rivard-Royall GMC on 03/19/2026
Thank you for your kind words! We're excited to hear that you liked the service and found our team at Rivard-Royall GMC to be friendly. We appreciate your feedback and look forward to serving you again in the future! The Team at Rivard-Royall GMC
by 2021 BUICK ENVISION PREFERRED Owner on 03/16/2026Verified Service
The service was good. Take care of my car. Receptionist was helpful.
by Rivard-Royall GMC on 03/16/2026
Thank you for your positive review! We're delighted to hear that you had a good experience with our service and that our receptionist was helpful. At Rivard-Royall GMC, we strive to take great care of your vehicle and ensure our customers are satisfied. We hope to see you again soon! The Team at Rivard-Royall GMC
by 2024 GMC ACADIA DENALI Owner on 03/05/2026Verified Service
Best service dept there is. The are professional and go above and beyond to help.
by Rivard-Royall GMC on 03/05/2026
Thank you for your wonderful review! It's great to hear that you had such a positive experience with our service department at Rivard-Royall GMC. Our team strives to provide professional and exceptional service, and we're glad to meet your expectations. We look forward to assisting you again in the future! Sincerely The Team at Rivard-Royall GMC
by 2015 CHEVROLET EQUINOX LS Owner on 02/28/2026Verified Service
Great experience with the new owners and management in place. Great service.
by Rivard-Royall GMC on 03/01/2026
Thank you for your kind words! We're thrilled to hear you had a great experience at Rivard-Royall GMC with our new owners and management. Your feedback about our service means a lot to us. We look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC
by 2024 GMC SIERRA K1500 ELEVATION Owner on 02/25/2026Verified Service
Wonderful experience and wonderful people
by Rivard-Royall GMC on 02/26/2026
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with us at Rivard-Royall GMC. Our team takes pride in providing exceptional service, and we appreciate you taking the time to share your thoughts. We look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC
by David E. on 02/14/2026Verified Shopper
I made an offer, was approved to purchase and they sold the unit for less than I offered!
by Rivard-Royall GMC on 02/16/2026
Thank you for sharing your experience, David. I understand your frustration regarding the situation with the vehicle you were interested in. Our goal at Rivard-Royall GMC is to ensure a transparent and fair purchasing process. Please feel free to reach out to us directly so we can discuss this matter further. We appreciate your feedback. Sincerely The Team at Rivard-Royall GMC
by 2025 BUICK ENVISION PREFERRED Owner on 02/14/2026Verified Service
Adam gave excellent customer service and I will continue to bring my car for service.
by Rivard-Royall GMC on 02/14/2026
Thank you for your wonderful review! We're delighted to hear that Adam provided you with excellent customer service at Rivard-Royall GMC. Our team appreciates your continued trust in us for your car service needs, and we look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC
by Joyce M. on 02/12/2026Verified Service
I liked the serves and the customer service.
by Rivard-Royall GMC on 02/12/2026
Thank you, Joyce! We appreciate your kind words about the service and customer service at Rivard-Royall GMC. We're thrilled to hear you had a positive experience. Our team looks forward to welcoming you back in the future! Sincerely The Team at Rivard-Royall GMC
by 2023 CHEVROLET SILVERADO K1500 HIGH CTRY Owner on 02/08/2026Verified Service
Very quick service and excellent communication from the staff.
by Rivard-Royall GMC on 02/08/2026
Thank you for your kind words! We truly appreciate your feedback about the quick service and excellent communication from our staff at Rivard-Royall GMC. Our team strives to provide the best experience for our customers. We look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC
by 2019 GMC ACADIA SLT-2 Owner on 02/08/2026Verified Service
Customer service is always excellent!
by Rivard-Royall GMC on 02/08/2026
Thank you for your wonderful feedback! We truly appreciate your kind words about the customer service at Rivard-Royall GMC. Our team strives to provide the best experience for our customers, and it's great to hear that we've met your expectations. We look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC
by 2018 GMC TERRAIN SLE Owner on 01/01/2026Verified Service
Everything honesty. Quality experience
by Rivard-Royall GMC on 01/01/2026
Thank you for your wonderful review! We're thrilled to hear that you had a quality experience with us at Rivard-Royall GMC. Your satisfaction is our priority, and we appreciate your honesty. We look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC
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Service Information

962 Customer Favorites

Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!

Top Services Performed

Based on CARFAX Service History, Rivard-Royall GMC specializes in these services, in addition to many others.

  • Auto Maintenance
  • Battery Service
  • Brake Service
  • Check Engine Light Diagnosis
  • Electrical Repair
  • Emissions Inspection
  • Engine Service & Repair
  • Exhaust
  • Full Service Auto Repair
  • Mechanical Repair
  • Muffler Repair
  • Oil Change
  • Safety Inspection
  • Steering & Suspension
  • Tire Rotation
  • Tire Service & Repair
  • Transmission Service & Repair
  • Wheel Alignment

Top Makes Serviced

Based on CARFAX Service History, Rivard-Royall GMC specializes in these makes, in addition to many others.

  • Buick Services
    Buick
  • Cadillac Services
    Cadillac
  • Chevrolet Services
    Chevrolet
  • Ford Services
    Ford
  • GMC Services
    GMC

Shop Amenities

  • Complimentary Drinks
  • Courtesy Shuttle
  • Free Wi-Fi

About Us

Get In Touch
Sales Information
New Car Sales: (901) 660-2409
Used Car Sales: (901) 245-5193
Today: Open until 7:00 PM
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 6:00 PM
2621 S Mendenhall Rd Memphis, TN 38115
Service Information
Service: (901) 209-1262
Today: Open until 6:00 PM
Sunday
Closed
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
7:00 AM - 1:00 PM
2621 S Mendenhall Rd Memphis, TN 38115

Frequently Asked Questions

What do verified customers think about Rivard-Royall GMC in Memphis, TN?
Verified customers who visit Rivard-Royall GMC in Memphis, TN rate this business 4.7 out of 5 stars, with 27 reviews. 962 customers favorited this location.
How can I contact Rivard-Royall GMC in Memphis, TN?
To reach the sales team at Rivard-Royall GMC in Memphis, TN, call (901) 245-5193. To reach the service department, call (901) 209-1262
What are the shop amenities offered by Rivard-Royall GMC in Memphis, TN?
Rivard-Royall GMC in Memphis, TN offers the following amenities: Complimentary Drinks, Courtesy Shuttle and Free Wi-Fi.
Does Rivard-Royall GMC in Memphis, TN have a service center?
Yes, Rivard-Royall GMC in Memphis, TN does have a service center. You can contact the service department at (901) 209-1262.