by 2021 TOYOTA 4RUNNER SR5/SR5 PREMIUM/V Owner on 10/09/2026Verified Service
I normally have a good experience, but the last one was frustrating. I had an oil change and tire rotation, and was also supposed to have a balance and alignment. I waited 4 hours and only oil change and rotation were performed, and I ended up having to leave.
by Reliable Superstore on 10/15/2026
Timely and thorough service is an important part of the experience we aim to provide every customer. Our team is committed to professional care, clear communication, and dependable assistance at every visit. We invite you to contact our Marketing Manager, Lincoln Whisler, at 417-200-9993 so we can provide further assistance.
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 09/25/2026Verified Service
I came in for an oil change and there was a recall on my car. They were able to complete the oil change, the recall and an alignment on my car. They look me to work and came back to pick me up in time to make may appointment at 3 pm. I appreciate the fact that I didn't have to make another appointment to get the other things on my car completed.
by Reliable Toyota on 09/28/2026
Thank you for taking the time to share your experience with us. It's great to hear that our team was able to take care of your oil change, recall, and alignment all in one visit. We also understand how valuable your time is, and we're glad we could provide a ride to work and get you back in time for your 3 PM appointment. We hope to see you again next time your Camry needs anything.
by 2009 TOYOTA HIGHLANDER LIMITED Owner on 09/20/2026Verified Service
This dealership treats my wife and I like family. The GM is a great person to work with. The sales is great. They certainly feel like they are interested to help find a vehicle. This is the first dealership I have had a very pleasant experience with. Reliable Toyota Lexus BMW & Audi certainly has my future business.
by Reliable Toyota on 09/23/2026
Thank you for sharing such kind words about your experience with us. It truly means a lot to hear that you and your wife felt welcomed and well taken care of from start to finish. We are glad our team, including our GM, made such a positive impression and helped you find the right vehicle. We look forward to being your dealership of choice for many years to come.
by 2025 TOYOTA RAV4 XLE/WOODLAND EDITION Owner on 09/05/2026Verified Service
In Spite of the very long lineup of people bringing their cars for service, I was back out the door in under an hour. Travis, the service writer kept me post through text messages about the progress. Every aspect of my experience with the Reliable Dealership, from the sales person to the Service department is staffed with the best that I have experienced in the past 65 years!
by Reliable Toyota on 09/09/2026
Thank you for your review and for sharing such kind words about your experience with us. It is wonderful to hear that Travis kept you informed throughout the process and that the service was completed so quickly, even with a busy day in the service department. Feedback like yours, spanning every part of the dealership from sales to service, means a great deal to our team. We look forward to serving you and your 2025 RAV4 for many years to come.
by 2021 TOYOTA HIGHLANDER PLATINUM Owner on 09/04/2026Verified Service
My wife took the Highlander in for service. They never mentioned the Open Recall where the hardware on the driver seat can fail while driving. Dangerous? They said they have to specifically schedule it so they could not make the correction due to parts ( !?) Ok, why would you not discuss scheduling with my wife if it is a danger to her?? Let's hope it doesn't fail, the liability rests with "Reliable" Toyota.
by Reliable Toyota on 09/10/2026
Thank you for sharing your feedback regarding your recent service experience. We understand the importance of clear communication when recall-related concerns and scheduling considerations arise during a visit. Our team is committed to providing customers with helpful information regarding available services, repair planning, and vehicle-related recommendations. Please reach out to our Marketing Manager, Lincoln Whisler, at 417-200-9993 so we can discuss your concerns further and learn more about your experience.
by 2026 TOYOTA CAMRY XSE/NIGHT SHADE/LE/ Owner on 08/20/2026Verified Service
It took almost 1 & 1/2 hours just to rotate tires and a quick service check of the NEW cars systems (only 3,400)...way too long in my mind. I even bought the car in early for the appointment I had booked days before. I know there were lots of cars in the service line, but with just rotating tires and checking the cars systems shouldn`t take that long especially on a NEW car.
by Reliable Toyota Lexus BMW Audi on 08/24/2026
Thank you for taking the time to share your thoughts regarding your recent service visit. We understand that customers value a timely and efficient experience, especially when arriving for a scheduled appointment and routine maintenance. Our team remains committed to providing attentive service and keeping guests informed throughout their visit. Please reach out to our Marketing Manager, Lincoln Whisler, at 417-200-9993 so we may discuss your experience further and assist in any way we can.
by 2021 TOYOTA RAV4 LTD Owner on 07/10/2026Verified Service
I was greeted by a very friendly rep, who then advised me who the person servicing my car would be. Austin then took over and verified what I wanted done. He gave me an estimate of the time it would take. He then kept me informed as to the progression and advised me of other services they recommended. I opted to also do the alignment. I am a very satisfied customer. Oh by the way, also enjoyed the sandwich and cold water while I waited.
by Reliable Toyota Lexus BMW Audi on 07/14/2026
Thank you for the wonderful feedback! We're thrilled Austin kept you informed and that you enjoyed the refreshments during your visit. We look forward to seeing you again at Reliable Toyota!
by 2020 TOYOTA HIGHLANDER LIMITED/PLATIN Owner on 05/31/2026Verified Service
I had an appointment at 11 am. Entered the service area no one was present. Pull up to the car in front of the door and waited and waited and waited. The cars behind me had service representative come out and go over the reasons for being there while I waited! Finally after 10 minutes my representative came out and stated he was in a meeting with his boss! 81 dollars for an oil change and terrible service. Won't be back
by Reliable Toyota on 06/02/2026
Thank you for sharing feedback about your recent service visit. We understand your concerns regarding the wait time upon arrival for your scheduled appointment and the overall experience during your oil change service. Our team strives to provide timely assistance and clear communication throughout every visit. If you would like to discuss your experience further, we encourage you to reach out to our Marketing Manager, Lincoln Whisler, at 417-200-9993.
by 2024 TOYOTA HIGHLANDER LE/XLE/XSE/LIM Owner on 05/16/2026Verified Service
Have had years of experience with dealership service departments and Reliable ranks in the top 5. Service advisor was great in providing care and communication on vehicle status. When service completed, cleanliness of vehicle was as brought in. Would recommend purchase and service by Reliable Toyota Lexus to anyone.
by Reliable Toyota on 05/18/2026
We are pleased to hear about your outstanding experience with our service department. Your recognition of our team's dedication to care and communication throughout your vehicle's service means so much to us. We take great pride in maintaining the same level of cleanliness and attention to detail that you brought your vehicle in with. Your recommendation of Reliable Toyota for both purchase and service truly reflects the quality experience we strive to provide every customer. We appreciate you taking the time to share your positive feedback and look forward to continuing to serve you and your Toyota Highlander.
by 2025 TOYOTA COROLLA CROSS LE Owner on 04/26/2026Verified Service
Our car is barely 1 year old and the FOB stopped working, but it is intermittent. We were there 2.5 hours and they said it was working. So there was nothing they could do. So now, if we are somewhere and the FOB doesn't work, we could be stranded. Being the car is still under warranty, they should have just given us a new FOB.
by Reliable Toyota Lexus BMW Audi on 04/27/2026
We understand how concerning intermittent issues can be, especially on a newer vehicle, and how important it is to feel confident in its reliability. Our team aims to thoroughly assess each concern and provide appropriate solutions within warranty guidelines. We are committed to improving how we handle situations that are difficult to replicate to better support our customers. Please reach out to our Marketing Manager, Lincoln Whisler, at 417-200-9993 so we can assist you further.
by 2025 TOYOTA COROLLA CROSS LE Owner on 04/09/2026Verified Service
We went for an oil change and the lift broke leaving our car stuck up on the lift. Our rep, Charlie, gave us a rental car, so we could go have lunch. By the time, we got back, the lift was working and we got to get our car. He was awesome in keeping us informed. Really appreciated that.
by Reliable Toyota on 04/13/2026
Thank you for sharing your experience! We understand having your vehicle stuck on the lift was inconvenient. We're pleased Charlie handled the situation well by providing a rental car and keeping you informed throughout. Your feedback about his exceptional service means a great deal to us. We appreciate your patience during this unusual circumstance.
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 03/04/2026Verified Service
Service Advisor-Austin Lyons- is really very helpful in explaining the recommendations in our 2017 Toyota Camry. Respectful and friendly. Gave us assurance that he checked himself the oil change as well as the transmission fluid exchange. So happy with our Service Advisor. Good job Austin and keep it up.
by Reliable Toyota on 03/09/2026
Thank you for your positive feedback about Austin Lyons and your 2017 Camry service visit at Reliable Toyota. We're pleased you received clear explanations and felt confident about your oil change and transmission fluid exchange. Your recognition of our respectful, friendly service motivates our entire team to continue delivering quality automotive care.
by 2016 TOYOTA PRIUS C Owner on 01/12/2026Verified Service
I asked for a diagnostic on my 12 V Prius battery. Due to a dealership error, a stranger in the customer waiting room was allowed to give permission for a new battery to be installed in MY car. The dealership did make minor financial concessions, but I felt like they were not enough. It has certainly soured my opinion of this dealership.
by Reliable Toyota on 01/14/2026
Thank you for sharing this experience, as we aim to handle every service visit with care, accuracy, and respect for our customers. Our focus is always on providing solutions that reflect our commitment to trust and transparency, and feedback like this helps us improve how we serve our guests. We value the opportunity to learn from situations that don't meet expectations. Please contact our Marketing Manager, Lincoln Whisler, at 417-200-9993 so we can further review your concerns.
by Sarah D. on 11/20/2025Verified Service
Austin was very helpful and kept me updated. However the technician who did my update didn't reconnect the fan plugs! I was asked to come back in to the dealership which is a 30 minute drive! Fortunately my husband found the fan plugs and plugged them in.
by Reliable Toyota on 11/26/2025
Thank you for sharing this feedback with us. We're glad to hear our team kept you informed throughout your visit, and we understand how inconvenient it must have been to discover an issue after leaving the dealership. We truly appreciate your patience and the opportunity to learn from experiences like this so we can continue refining our processes. If there's anything more we can assist with or clarify, please feel free to reach out to us directly at our Marketing Manager, Lincoln Whisler, at 417-200-9993.
by 2012 LEXUS ES 350 Owner on 11/15/2025Verified Service
They (reliable Toyota) did a good job on the oil change but when I drive off the lot, they messed with my skylight. It has never been opened and one of the mechanics opened it without my permission. Plus, they moved my left mirror. This has never happened when I have brought my car there. I reported this to the car service manager.
by Reliable Toyota on 11/17/2025
Thank you for taking a moment to share this experience with us. We're glad to hear the maintenance itself was completed properly, and we understand how concerning it can be to notice unexpected changes to personal settings such as the skylight or mirrors. Experiences like that can be disruptive, and your feedback helps us better understand how to ensure vehicles are returned exactly as customers expect.
We appreciate you bringing this to the attention of our service leadership, and we value the opportunity to review situations like this so we can continue refining our processes.
If you would like to discuss anything further or want us to take another look, please feel free to reach out to us at our Marketing Manager, Lincoln Whisler, at 417-200-9993.
by 2023 TOYOTA HIGHLANDER HYBRID XLE/HYB Shopper on 10/15/2026Verified Purchase
Friendly salesman and finance officer. Windshield was broken while they did a final washing. It was replaced at no cost and the dealer made arrangements with auto glass company. Came with a full tank of gas.
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 10/11/2026Verified Service
Was honest about a service we wanted. said it was not due yet. Forgot my last warranty tire rotation . Offered to do it for free past warranty miles.
by Reliable Superstore on 10/14/2026
Thank you so much for taking the time to share your feedback! We believe that honesty and transparency are the foundations of great service, so we're thrilled to hear that our team gave you straightforward advice about your vehicle's maintenance needs. Making things right with your tire rotation was the very least we could do. We truly appreciate your trust and loyalty, and we look forward to taking great care of you and your vehicle on your next visit!
by 2018 TOYOTA PRIUS PRIME Owner on 10/10/2026Verified Service
Friendly people We're knowledgeable answered all my questions and got me back out of service quickly!
by Reliable Superstore on 10/14/2026
Thank you so much for taking the time to leave us this wonderful feedback! We are thrilled to hear that our team was friendly, answered all your questions, and got you taken care of quickly. We know how valuable your time is, so delivering knowledgeable service without keeping you waiting is always our goal. We truly appreciate your business and look forward to serving you again next time!
by 2024 TOYOTA VENZA LE/XLE/LIMITED/NIGH Owner on 10/05/2026Verified Service
Always outstanding service with knowledgeable service technicians. Matt was very helpful as my service advisor. Reliable Toyota has great service staff and their prices are reasonable.
by Reliable Superstore on 10/14/2026
Thank you so much for taking the time to share your feedback! We are thrilled to hear that you consistently receive outstanding care from our service technicians and that Matt provided such helpful guidance during your visit. Delivering reliable service at fair prices is always our goal, and we will be sure to pass your kind words along to Matt and the rest of the team. We truly appreciate your trust in us and look forward to seeing you at your next visit!
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 10/03/2026Verified Service
My car needed some computer updates on the startup process. I was told it would take about two hours, and that was very close - it was a little less than that.
by Reliable Toyota on 10/05/2026
Thank you for taking the time to share your experience with us. It's great to hear that the service was completed in a timely manner and that the estimated time was accurate. We look forward to seeing you again whenever you need us.
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2,921 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Reliable Toyota Lexus BMW Audi specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Reliable Toyota Lexus BMW Audi specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Jeep
Toyota
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Welcome to Reliable Toyota's Service Portal!
Our expert dealership handles your Toyota's care needs large and small, from regular mileage-based service to unexpected repairs. Our specially trained service technicians are well-versed in your care's q...
What do verified customers think about Reliable Toyota Lexus BMW Audi in Springfield, MO?
Verified customers who visit Reliable Toyota Lexus BMW Audi in Springfield, MO rate this business 4.4 out of 5 stars, with 1,706 reviews. 2,921 customers favorited this location.
How can I contact Reliable Toyota Lexus BMW Audi in Springfield, MO?
To reach the sales team at Reliable Toyota Lexus BMW Audi in Springfield, MO, call (844) 579-1008. To reach the service department, call (417) 889-9000
How can I schedule a service appointment with Reliable Toyota Lexus BMW Audi in Springfield, MO?
