I had an appointment for scheduled maintenance and added a cleaning detail to my appointment and then at the last minute I was told they couldn't do it because the car wash was down but they were washing vehicles by hand. I said well wash it by hand then. I was told no.
by 2016 TOYOTA RAV4 XLE Owner on 04/16/2025Verified Service
I was there for 2-1/2 hours to get a recall repair done that I could have done in 15 minutes. I was on time for the appointment so I should have been out in 1 hour tops. They made an inspection that that I did not ask for that may have taken some time but not another hour and a half.
by 2019 TOYOTA AVALON XLE/XSE/LTD/TOUR Owner on 02/13/2025Verified Service
Went in for an oil change I scheduled online, day of service I showed up at the time of my service and they had my oil change done within 30 minutes and I was out the door. The staff is always friendly and helpful. I always have the pleasure of having Matt C. help me and I would highly recommend him to anyone! Thank you Reliable Toyota of Springfield!
by Reliable Superstore on 02/17/2025
Thank you for your positive feedback! We're delighted to hear that your oil change service was fast and efficient, and that you found our staff friendly and helpful. We're especially glad to know that Matt provided you with excellent service and that you would recommend him to others. We appreciate your business and look forward to serving you again at Reliable Toyota!
by 2023 TOYOTA TUNDRA CREWMAX LIMITED Owner on 02/02/2025Verified Service
Too long to listen to an AI interrogation
Little or No personal responsibility
All about the money.
I'm shopping on line only.
Never at Reliable unless it's a warranty issue. Even there they refused to fix a broken cable strap.
Can't fix a broken cable strap with the tailgate because they would have to order a whole kit.
Is that my problem it's less than 2 years old and has about 13,800 miles.
by Reliable Superstore on 02/05/2025
Thank you for sharing your feedback. We're sorry to hear about your recent experience and the frustration it caused. It's disappointing to learn that you felt the service process was impersonal and that your concerns weren't addressed to your satisfaction. Please reach out to our Marketing Manager, Lincoln Whisler, at 417-200-9993 so we can discuss your situation further and work toward a resolution. We value your feedback and hope to restore your confidence in our service.
by 2024 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 01/19/2025Verified Service
This was the fastest turn around for an oil change and service we have experienced so far with this dealership. I hope this becomes the new standard.
Please reconsider using CarFax as an interface. It reduces the Toyota brand image as CarFax has become less than reliable and a totally unnecessary risk of customer information.
by Reliable Superstore on 01/22/2025
Thank you for sharing your feedback! We're glad to hear that your recent oil change and service visit was quick and efficientit's always our aim to improve and exceed expectations. We also appreciate your input regarding CarFax and will be sure to pass along your concerns. Your trust in our dealership and the Toyota brand is important to us, and we value your perspective as we continue to refine our processes. We look forward to serving you again!
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 01/18/2025Verified Service
Kevin made a profoundly positive impact on me. His exceptional politeness and in-depth knowledge of car maintenance truly impressed me. He kept me informed throughout the waiting period, demonstrating his commitment to transparency and customer satisfaction. He's undoubtedly a valuable asset.
by Reliable Superstore on 01/22/2025
We are incredibly grateful for your wonderful feedback about Kevin! Your recognition of his professionalism, knowledge, and commitment to customer service means a great deal to our entire team. Kevin's dedication to transparency and providing exceptional care is exactly what we strive for with every customer interaction. Thank you for taking the time to highlight his outstanding work and for acknowledging the value he brings to our dealership.
by 2023 TOYOTA CROWN XLE/LIMITED Owner on 01/02/2025Verified Service
Kevin was very friendly and explained everything that was going on. It was easy to make the appointment and easy to drop and pick up the car. The item they replaced was under warranty so there was no charge. I am very comfortable using Reliable Toyota as my service provider!
by Reliable SuperStore on 01/07/2025
Thank you for your wonderful review! We're thrilled to hear that Kevin provided friendly and thorough assistance during your visit. It's great to know that scheduling your appointment and dropping off/picking up your car was a smooth process. We're also glad that the replacement item was covered under warranty, ensuring no additional costs for you.
We truly appreciate your trust as your service provider, and we look forward to continuing to serve you in the future. If you have any further questions or need assistance, please don't hesitate to reach out!
by 2025 TOYOTA SIENNA LIMITED/PLATINUM Shopper on 12/19/2024Verified Purchase
Our buying experience was relatively good. I was disappointed the trailer hitch I ordered was not on the vehicle. I did get one put on after market after market (U-Haul on Campbell in Springfield, MO).
The vehicle was clean when we picked it up and full of fuel. Our salesman Clayton followed up with a phone call twice to ensure we were happy with the van.
by Reliable Superstore on 12/23/2024
Thank you for your thoughtful review! We're glad to hear that your overall buying experience was positive and that you found the vehicle clean and ready for your use. We strive to provide our customers with excellent service and follow-up, so it's great to know that Clayton was attentive to your needs. We sincerely apologize for the oversight regarding the trailer hitch and appreciate your understanding in getting it installed aftermarket. If you have any further questions or need assistance, please don't hesitate to reach out. We hope you enjoy your new van and look forward to serving you again in the future!
by 2022 TOYOTA COROLLA LE Owner on 12/16/2024Verified Service
Change made to functionality of fuel gauge to not show the actual fuel in the tank. The service department has refused to do anything to correct it saying that's the way it works. It didn't before it went in for a "fuel injector cleaning". It hasn't performed the same since. Waste of time and money to do it.
by Reliable Superstore on 12/18/2024
Thank you for sharing your feedback, and we apologize for the frustration you're experiencing with your vehicle. We're sorry for the inconvenience caused after your service visit. We'd like to investigate this further and work toward a resolution. Please reach out to Lincoln Whisler at 417-200-9993 so we can address your concerns and ensure you're fully satisfied. Your experience matters to us, and we are committed to providing the best possible service.
by 2021 TOYOTA TACOMA ACCESS CAB/SR/SR5 Owner on 12/10/2024Verified Service
They honored my web coupon for discounts on parts and also tailored my costs due to parts needing modifications. Part was not precut to proper size from the factory.They consulted me to see if I wanted the parts reordered or trimmed there.
I was pleased with their willingness to correct the situation.
by Reliable Toyota Lexus BMW Audi on 12/12/2024
Thank you for sharing your experience! Your satisfaction is important to us, and we appreciate your trust in our ability to make it right. If you need any further assistance, don't hesitate to reach out!
by 2016 TOYOTA TACOMA DCSR/SR5/TRDS/TRDO Owner on 12/07/2024Verified Service
I went in for an oil change and tire rotation and left with a list of recommended services of over $2600, including an alignment and wheel balance. I have new tires, installed at this dealership. The service man couldn't tell me why those services were recommended. The list also included repair of an oil leak, which I don't have, and to change spark plugs for the cost of $600. Three stars is generous.
by Reliable Superstore on 12/10/2024
Thank you for sharing your experience with us. We sincerely apologize for any frustration you encountered during your visit. It's our goal to provide clear and transparent recommendations to ensure your vehicle's optimal performance. We'd like the opportunity to address your concerns and provide clarification about the services mentioned. Please contact Lincoln Whisler at 417-200-9993 so we can review the details of your visit. Your feedback is valuable, and we are committed to improving your experience with us.
by 2023 TOYOTA VENZA LE/XLE/LIMITED/NIGH Owner on 11/02/2024Verified Service
Took car in for my oil change appointment for 2:00 arriving 1:45. After 75 minuets I went back to check on the status of the car. I was told another 10 minutes. After another 30 minutes the oil change was completed. Two hours for an appointed oil change is NOT acceptable. Also, I had to communicate to service on the status of the car. NOT good customer relations especially since this was our first oil change.
by Reliable Superstore on 11/05/2024
We sincerely apologize for the inconvenience you experienced during your recent visit for an oil change. Waiting two hours for a scheduled appointment is certainly not the standard we strive to uphold. Your feedback about the lack of communication is invaluable to us, and we will work to improve our service in the future. Please reach out to our Marketing Manager, Lincoln Whisler, at 417-200-9993, so he can address your concerns directly and ensure we provide a better experience moving forward. Thank you for bringing this to our attention, and we hope to make it right.
by 2024 TOYOTA GRAND HIGHLANDER XLE/LIMI Owner on 09/19/2024Verified Service
Our appointment was at 11:00 a.m. because we live two hours away. They took us in a little before 11:00. They seated us in waiting area an offered us a fresh sandwich and soft drinks and water. Had a nice waiting room and took less time than we were told which is a plus. Ryan Parli was the one who waited on us. First time to have service there and we were beyond pleased, We would rate our service as excellent.
by 2022 JEEP CHEROKEE LATITUDE LUX Owner on 09/04/2024Verified Service
In short, the issue was not fixed. It was like going to the doctor, the whistling was gone when I did the after test drive and the reason they give me for the whistling did not make sense. However, the whistling is still present when I go above 65mph.
by Reliable Toyota on 09/13/2024
Thank you for bringing this to our attention, and I apologize that the issue persists. We want to make sure your vehicle is performing at its best. Please reach out to our Marketing Manager, Lincoln Whisler, at 417-200-9993 as soon as possible so we can look into this further and work toward a proper resolution. We appreciate your patience and look forward to assisting you.
by 2019 TOYOTA PRIUS Owner on 08/13/2024Verified Service
The young man that took care of me was nice and kind. I am very happy with because times before not so good. He has taken care of me now 2 times and I hope he is the one to take care of us the next time. But if it's like before you will have moved him on and I will not have someone as nice. Thank you
by Reliable Toyota on 08/20/2024
We appreciate you taking the time to share your positive experience at Reliable Toyota. We're thrilled to hear that you had a great interaction with our team member. Your satisfaction is our top priority, and we're glad to hear that your previous experiences have improved.
by 2023 TOYOTA COROLLA LE Owner on 05/14/2024Verified Service
My 10,000 oil change took almost three hours to complete and the service tech forgot to reset my oil service reminder. One the plus side the person I worked with was very polite and apologetic. Reliable Toyota remains a very good place to get your vehicle.
by 2022 TOYOTA RAV4 LE Owner on 05/13/2024Verified Service
Oil change and tire rotation, normal time at Toyota Center is 2 hours. Still hear some squeal in the brakes, it's been happening since the very first tire rotation. Maintenance can't hear it. Still hear ticking in hatch window arm, maintenance doesn't hear it.
by 2024 TOYOTA RAV4 XSE Owner on 05/06/2024Verified Service
No fix for the car. Car and was sold but was never informed that it is not supported by apple carplay, only samsung autoplay. Noone calls to follow up and give update as what was promised. This is a brand new car and I was thinking everything is updated and all new, but it is not!!! Should have bought a 2023 car.
by Reliable Toyota on 05/09/2024
We are sorry you are having issues connecting carplay with your RAV4. Please contact us so we can help you find a solution.
Call our Marketing Manager, Lincoln Whisler at 417-200-9993 for assistance.
Sincerely, the Reliable Toyota Team
by 2023 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 05/03/2025Verified Service
I feel that the head unit should have been replaced and I should not have to turn off the Auto Display to day mode. I have ridden in other manufacturers vehicles with twin turbos and there acceleration response is quicker. These were not fixed.
by 2024 TOYOTA CAMRY LE Owner on 04/26/2025Verified Service
It seemed to take them twice as long to service my car this time, but the service people was good as always!
1 - 20 of 1,235 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
6,183 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Reliable Toyota Lexus BMW Audi specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Reliable Toyota Lexus BMW Audi specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Nissan
Toyota
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Welcome to Reliable Toyota's Service Portal!
Our expert dealership handles your Toyota's care needs large and small, from regular mileage-based service to unexpected repairs. Our specially trained service technicians are well-versed in your care's q...
What do verified customers think about Reliable Toyota Lexus BMW Audi in Springfield, MO? Verified customers who visit Reliable Toyota Lexus BMW Audi in Springfield, MO rate this business 4.4 out of 5 stars, with 1,235 reviews. 6,183 customers favorited this location.How can I contact Reliable Toyota Lexus BMW Audi in Springfield, MO? To reach the sales team at Reliable Toyota Lexus BMW Audi in Springfield, MO, call (844) 579-1008. To reach the service department, call (417) 889-9000How can I schedule a service appointment with Reliable Toyota Lexus BMW Audi in Springfield, MO? You can schedule a service appointment at Reliable Toyota Lexus BMW Audi in Springfield, MO through CARFAX.What are the shop amenities offered by Reliable Toyota Lexus BMW Audi in Springfield, MO? Reliable Toyota Lexus BMW Audi in Springfield, MO offers the following amenities: Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does Reliable Toyota Lexus BMW Audi in Springfield, MO have a service center? Yes, Reliable Toyota Lexus BMW Audi in Springfield, MO does have a service center. You can contact the service department at (417) 889-9000.
