by 2016 RAM 2500 SLT Owner on 07/12/2024Verified Service
Took my Ram Cummins Diesel to Redlands Dodge for a full service, always take it there. Plus, I had a recall notice that they took care of so I made an appointment the week before got there at 7:30 left at eight. The shuttle Van gave me a ride home. They called later that afternoon. My wife dropped me off and we were all done.Very efficient and everything they do has a 12 month warranty that's why I take it to the dealer.
by 2019 JEEP WRANGLER UNLIMTED RUBICON Owner on 07/10/2024Verified Service
Service, itself was fine. However, the settings in my instrument cluster were reset without my knowledge or my consent. Specifically, my Tire Pressure Monitoring System was deleted. I have tried, unsuccessfully, to reset it.
Perhaps a change to MOSS Brothers Chrysler, Dodge Jeep can be of help next service appointment.
by Junior Beaurone on 07/11/2024
We're sorry to hear about the inconvenience with your instrument cluster settings. We're committed to making things right for you. Our team at Redlands Chrysler Dodge Jeep Ram will be reaching out shortly to ensure this issue is resolved to your satisfaction. Thank you for your feedback; we appreciate the opportunity to improve your experience with us.
Junior Beaurone
GM / VP
Redlands CDJR
by 2015 JEEP CHEROKEE TRAILHAWK Owner on 04/28/2024Verified Service
They are ALWAYS rude. They tell you one thing then do another. They are the only dealer near me so I refuse to go there unless I'm forced to have a recall fixed. If there was another dealer I would go there. I've dealt with this place for years and they have been the same awful.
by 2022 RAM 1500 LARAMIE Owner on 04/24/2024Verified Service
This oil change service was great. But now my vehicle doesn't run anymore and appears unlikely to for some time. I'd like a refund of what I paid for it. Eco Diesels are lemons, you knew this before you sold it to me. The recall part is never available I've checked repeatedly.
by 2021 JEEP COMPASS LATITUDE Owner on 04/16/2024Verified Service
Bad service had me waiting for a long time even when having an appt. We set up appt because we expect to be taken in at the time we are told to. It mess up my whole day with my other errands and late to work. What is the point of having an appt if their check is in hours later.
by 2018 CHRYSLER 300 S Owner on 03/16/2024Verified Service
I like the fact that they clean the vehicle after working on it.
I wish the service people were more thorough. They replaced the fuse panel and main wiring harness. But failed to put all of the interior pieces back in place. Despite telling me that my car was ready to pick up, (after having it for over a week). Then I have to wait another 1/2 hour for them to put a piece they had missed, back on my car.
by 2021 JEEP CHEROKEE TRAILHAWK Owner on 02/12/2024Verified Service
Except for the fact they forgot about my mobile check-in so my car just sat there for an hour and 45 minutes with no one realizing what it was therefore , once I saw it still sitting there from the waiting room I went and reminded them then they got on it after that it was a normal wait time for an oil change.
by 2020 JEEP CHEROKEE TRAILHAWK Owner on 02/05/2024Verified Service
Great place - Clean, quiet has a place to sit and stay if desired, or they can drive you home if you live within the driving limit.
Service employee was friendly, courteous and professional. listened to our concerns and helped us. Service was efficient and complete.
by 2012 JEEP GRAND CHEROKEE OVERLAND Owner on 12/01/2023Verified Service
Appointment at 8:30 to have coolant checked per message center. I said I would wait. Six hours later I was given estimate just under $15,000.00 for things wrong. I took my jeep to Synders in Crestline. I had everything but AC repaired. Dealer quoted $2,700 for the work Synder performed for &1,000.00.
by Fredrick on 12/02/2023
Thank you for taking my call, I appreciate you taking the time to talk to me about your concerns and was satisfy your needs. I look forward to seeing you in future visits.
by 2019 DODGE CHALLENGER SRT HELLCAT Owner on 11/24/2023Verified Service
It was the worst experience ever dealing with your service department your manager, Fred, your service advisor Miguel, the worst experience ever I will never come back or ever buy a Dodge ever again I will buy other expensive cars that will treat you better than how you treated us me and my son just like we were nobody thanks, Fred for your Leadership by example, which is the worst I've ever seen
by 2005 CHRYSLER CROSSFIRE LTD Owner on 11/10/2023Verified Service
Had a coupon for oil change that was expiring the next day. Even though I had a longer than usual wait, they were able to fit me in. Bill always let me know what was going on. Ordered a part for recall. Waiting to be notified when it comes in for repair.
by 2017 JEEP CHEROKEE TRAILHAWK Owner on 10/09/2023Verified Service
Redlands service is terrible! We brought our Jeep in for service for two issues. They never put one of the issues down, so when we got our Jeep back a week later, that issue wasn't fixed. This isn't the first time we've had a problem with them, but it's the last!
by Matt P. on 09/28/2023Verified Service
No Loaner vehicles. Told me to rent a car for a couple days on my own dime. Drove all the way home then called 6 hours later and said its done. I could have just sat down there and waited and saved myself the rental car hassle. Now i have to submit to Chrysler for reimbursement. 3 star because the vehicle was repaired and so far so good.
by 2018 JEEP WRANGLER UNLIMITED SPORT Owner on 09/18/2023Verified Service
I love the service I get at the Redland Auto Plaza, they are always kind and curtious. They take the time to help me understand what is beiing done to my Jeep and everything that I might need for it to run great. They also help me to understand what may or may not be something I can put off till later.
by 2015 JEEP RENEGADE TRAILHAWK Owner on 09/09/2023Verified Service
Recall issue was resolved. The courtesy driver was amazing as usual. In the past 8 years its always been a very good experience all around however this time the service bay agent was rude, condescending and insulting. IF I ever return I willl request someone else, however right now Im still upset as how I was treated. Very sad because I love my Renegade.
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 07/09/2023Verified Service
When I walked in the gentleman acknowledged me. He said he would be with me in a moment. He spent at least five minutes, organizing some papers I had called a few days prior to make the appointment I gave my personal information he had to re-enter everything that was time consuming checked in at 12:30 PM did not leave until after 3 PM I was not satisfied
by 2022 DODGE CHARGER SCAT PACK Owner on 04/10/2023Verified Service
Superb service. Very competent and knowledgeable technicians. Extra services such as free snacks, WI-FI, internet service, comfortable waiting area, playroom for kids, big screen TV for customers, nice cafe machine, water bowl for your pets, and they always keep you up to date on your car's progress. If they had to replace a part, they give you the old one for examination. Truly the best service center ever.
by 2019 DODGE DURANGO SXT Owner on 02/05/2023Verified Service
While the service to my Durango went well and I was happy with the customer service I received from Miguel in the service department, I am very unhappy that the dealership is unwilling to submit a warranty claim for my defective rear taillight. I will be taking this matter up with Chrysler directly.
by 2018 CHRYSLER PACIFICA TOURING PLUS Owner on 02/04/2023Verified Service
Van was really in time frame they told me. They did a great job of alignment and fix flat. If they don't be able to job that need the van to go City of Hope at Duarte. I will be back next week to do the alignment. Please tell your staff a job will done.
by 2004 JEEP LIBERTY SPORT Owner on 10/18/2022Verified Service
Nathan Pinkney (service representative at Redlands Dodge Chrysler/Jeep) was awesome! He took the time to work with me to resolve the problem on my 2004 Jeep Liberty that prevented it from passing smog test. He made it a whole lot easier, and he has my gratitude.
