by 2022 KIA SORENTO SX/X-LN SX PRSTGE Owner on 11/20/2025Verified Service
The service department is terrific...clear explanation of what needs to be done and what it will cost. Invoices clearly itemize things. The people are friendly, knowledgeable and extremely helpful.
by Rob Fisher, General Manager on 11/21/2025
Music to our ears!! Thanks very much for this fantastic review and 5 stars. We look forward to seeing you again!
by 2016 KIA SPORTAGE EX/SX Owner on 11/15/2025Verified Service
Red Rock KIA's service dept is excellent. Service writer knowledgeable and professional. Mechanics are competent (I've used them exclusively for the last five years) and reliable. Personal treatment excellent as well.
by Rob Fisher, General Manager on 11/18/2025
Thanks for the excellent 5 Star review and great comments. We appreciate your loyal business!
by 2020 FORD EDGE SEL Owner on 11/13/2025Verified Service
I made an appointment (which was convenient for me) and dropped off my car to get it serviced. They gave me a time when it will be done and went back till after it was done with the service.
by Rob Fisher, General Manager on 11/14/2025
Thanks for the feedback and the 5 Star Review. We appreciate your business and look forward to seeing you again at Red Rock Kia.
by 2021 KIA TELLURIDE SX Owner on 10/25/2025Verified Service
Easy and quick to get in. Had to drive 2 1/2 hours to get there but there service has always been good.
by Rob Fisher, General Manager on 10/28/2025
Thanks for your business! We appreciate you making the drive for our service. We love the 5 Star review:)
by 2025 KIA SORENTO EX Owner on 10/17/2025Verified Service
it was awesome jorred our sales person did a great sale , he was paticent with us and did everything right , he made sure we got the vehiclethat my husband wanted.
by Rob Fisher, General Manager on 10/28/2025
We are thrilled with your 5 star review and excellent experience at Red Rock Kia. We appreciate your business and welcome to the Red Rock family!
by 2025 KIA SPORTAGE X-PRO/X-PRO PRES Owner on 09/29/2025Verified Service
Got me right in on my appt time and was quick. Went over everything when they were done super friendly.
by 2024 KIA TELLURIDE S Owner on 09/06/2025Verified Service
Great service. Wonderful people to work with. The service manager kept me informed every step of the process.
by 2024 KIA TELLURIDE EX/EX X-LINE Owner on 08/25/2025Verified Service
Leon and the service team is the reason I'm permanently a Kia driver. The jungle green Telluride is pretty great too though
by Rob Fisher, General Manager on 08/26/2025
We appreciate the great shout out to Leon. Thanks for the excellent 5 Star review. And thanks for your business!
by 2023 KIA SORENTO SX/SXP Owner on 08/14/2025Verified Service
As usual, not only am i satisfied with the services performed to my car - the custimer service keeps me coming back to Red Rock. Leon is a true asset to the Red Rock team! Highly recommend.
by Rob Fisher, General Manager on 08/15/2025
Thanks for the excellent review for Red Rock Kia Service Dept & Leon! We love to know that you are always happy with our customer service.
by 2016 KIA SORENTO LX/L Owner on 08/09/2025Verified Service
Because they were so busy it took longer to get the oil change completed.
Lexi, the service advisor, was thorough and helpful throughout the process.
Thank You, again.
by Rob Fisher, General Manager on 08/11/2025
Thanks for the great review for Lexi & Red Rock Kia. We appreciate your business & hopefully next time we will be a little quicker!
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 07/24/2025Verified Service
We were on time for our appointment but it took over an hour before they started working on our vehicle. And that was only because I finally asked them when they were going to bring the vehicle in.
by Rob Fisher, General Manager on 08/06/2025
Sorry for the inconvenience and poor timing. Thanks for making us aware of this. We appreciate your 4 Star review!
by Kellsie C. on 01/04/2025Verified Service
I just bought a new 2025 kia sportage x-line. It was nice but long experience. Took all day to negotiate the sell price of my car but ended up leasing instead. They answered all of my questions and wee very kind and even gave is sandwhichs. While we were waiting.
by Rob Fisher, General Manager on 03/10/2025
Thanks for your business & for taking the time to leave a review. Sorry that the process to lease your vehicle took longer than expected. Hope the sandwiches were ok & we'll strive to do better next time!
by 2019 KIA OPTIMA LX/S Owner on 12/23/2024Verified Service
I recently had my brakes and rotors replaced at Red Rock Kia. Overall, the service was good. However, the brakes have been squealing very badly ever since. I took the car back to them and they told me to take it to a carwash to wash off the brake dust. I've been to the carwash five times, and the brakes are still squealing very badly.
by Rob Fisher, General Manager on 01/02/2025
Very sorry to hear about the brake issue. Please contact our service manager, Brad. We would like to resolve this problem to your satisfaction.
by 2019 KIA FORTE GT LINE/S Owner on 01/22/2024Verified Service
I made an appointment and my car was taken in right away. Mechanics are very nice and helpful. I was told that tire rotation is no longer part of the lifetime oil change and cost $20. I wasn't expecting to pay for anything. Of course, my cabin filter was dirty, (always!). I brought my own, but they were gonna charge $80 ro install it. I watched s video and did it myself
by 2017 KIA SPORTAGE LX Owner on 12/04/2023Verified Service
Before, my vehicle was checked out, and I was informed on what was needed and cost. I was then asked if I wanted these things done at that time. The last 2 times, I have had to go home and find it out on the internet what is needed. Not good
Thank you
by 2016 KIA SPORTAGE EX/SX Owner on 10/19/2023Verified Service
ALWAYS receive first-class service at RR KIA. Have taken my Sportage only there since moving to Fruita six years ago. NEVER have had a maintenance issue after service. ALWAYS treated pleasantly by competent people who act as if you are there only priority. THANK YOU!
by 2019 KIA SORENTO EX/EX SPORT Owner on 08/31/2023Verified Service
Brian and Leon again, took great care of my car and family. The staff at Red Rock Kia have treated me with the greatest respect. Our son is autistic and they have made him a part of the team, where no one else has. Its because of these attributes I keep spending my hard earned money.
by 2014 KIA SORENTO LX Owner on 07/29/2023Verified Service
My wife took the car in for scheduled service this time. I informed her of what needed to be done or checked. She reported to me later that the service department did and checked everything in a timely and professional manner. She was very happy with Kia's service department. Of course, I am happy too.
by 2019 HYUNDAI KONA SEL/TECH Owner on 06/11/2023Verified Service
Courtesy & information provided were excellent.
Would have been happier if the recall issue could have been handled - when I bought the Kona from the Kia dealer, I was told all service would be provided at Red Rock Kia. I wouldn't have minded if offered vacuuming also. I'm old & vacuumning is HARD!
by 2016 KIA OPTIMA LX Owner on 03/30/2023Verified Service
Service manager was very helpful and professional. I was able to take my car in and had them work on it without an appointment. I have lost all credibility with Kia. The engine burns oil and fouls plugs so you lose power. This is a safety issue. Kia needs to accept responsibility and replace the engine.
