by 2023 HONDA CR-V EXL Owner on 12/31/2023Verified Service
All procedures, oil change, and inspection were done perfectly and with professionalism by the service department at Ray Laks Honda.
by Ray Laks Honda on 01/02/2024
We're glad to know our service department at Ray Laks Honda met your expectations with their professionalism and efficiency. Thanks for trusting us with your 2023 HONDA CR-V EXL's maintenance needs!
by 2019 HONDA HR-V EXL Owner on 12/31/2023Verified Service
I love that you receive a video so you can actually see what has been done or why something needs to be done. They explain everything.
by Ray Laks Honda on 01/02/2024
We're glad to know you appreciate our video updates at Ray Laks Honda! It's important for us that our customers understand what work is being done on their vehicles. Thanks for the positive feedback!
by 2021 HONDA HR-V EX Owner on 12/21/2023Verified Service
Oil change and tires rotated completed in time promised. Friendly atmosphere in clean comfortable business.
by Ray Laks Honda on 12/22/2023
We strive for friendly and timely service in a clean environment, and it's great to hear we're hitting those objectives. Thanks for your review and trust in us with your maintenance needs here at Ray Laks Honda. Safe travels and we'll see you again next visit.
by 2023 HONDA CIVIC EX Owner on 12/17/2023Verified Service
The service, as usual. was quick and professional. Everyone was helpful and patient, answering all of my questions , regardless of how bustling the service desk happened to be
by Ray Laks Honda on 12/19/2023
We're glad to know that you found our service at Ray Laks Honda quick and professional. Our team is always here to answer your questions, no matter how busy we may be. Thanks for the positive review and trust in us to care for your Honda Civic. See you again next service visit.
by 2020 HONDA RIDGELINE SPORT Owner on 12/12/2023Verified Service
I went in for brake service and Rick told me I didn't need them yet. How often does that ever happen? They could have done them and said nothing. I was very happy not to have to spend lots of money before Christmas.
by Ray Laks Honda on 12/13/2023
It's very important to us to have the confidence and trust of our Ray Laks Honda service guests. Hearing his integrity shined and was valued while providing you peace of mind regarding your Ridgeline's brakes will mean a lot to Rick. Thank you for considering us to assist with your automotive needs and leaving the kind feedback. Happy holidays!
by 2015 HONDA CR-V EX Owner on 12/08/2023Verified Service
They did a great job with my car! Oil change and tire rotation was completed sooner than expected. Very personable staff:)
by Ray Laks Honda on 12/08/2023
We're glad to know you had a great experience with our team at Ray Laks Honda! It's always our goal to provide efficient and friendly service. Thank you for working with us to care for your Honda CR-V. Drive safe and come see us again whenever we can next be of service.
by 2016 HONDA CIVIC TOURING Owner on 11/29/2023Verified Service
I received excellent service from the staff at Ray Laks Honda. They also provided me with a loaner to use while the air conditioner in my car was being repaired. The management and staff went above and beyond for me and it is greatly appreciated.
by Ray Laks Honda on 11/30/2023
We pride ourselves on providing our Ray Laks Honda guests the best and most accommodating service experience possible, and it was our pleasure to go the extra mile to assist. Thank you very much for your kind feedback. It means a lot to us being trusted with your Civic's care, and we hope you'll consider working with us again in the future.
by 2021 HONDA CR-V TOURING Owner on 11/27/2023Verified Service
The service department was prompt, courteous, and timely. They even sent a video of the walk around inspection before performing any work.
by Ray Laks Honda on 11/27/2023
It's always nice to hear when guests enjoyed aspects of their experience like our video service. Thank you very much for trusting us with caring for your Honda CR-V. We're proud to know you received prompt, courteous and timely assistance and we wish you safe travels ahead. Reach out again whenever we can next be of help here at Ray Laks Honda.
by 2018 HONDA CR-V EXL Owner on 11/26/2023Verified Service
everything went smoothly from scheduling an appointment, service work and the comfort of the waiting room
by Ray Laks Honda on 11/27/2023
We're glad to know your experience at Ray Laks Honda was smooth from start to finish, as we strive for comfort and efficiency in our service. Thanks for the positive feedback and trust in us with caring for your Honda CR-V. See you again next service visit!
by 2021 HONDA CR-V EX Owner on 11/19/2023Verified Service
Hybrid battery became discharged for the second time in the last month. Car is still under full warranty and Ray Laks cannot find any problem.
by Ray Laks Honda on 11/20/2023
Hello,
Your frustrations with the issue your vehicle is experiencing are understandable, and I can assure you we want to help see the matter resolved quickly as possible. Regrettably, without being able to replicate the problem while the vehicle is at our service center, determining a root cause is difficult. I've recently attempted to contact you to discuss your availability to leave the vehicle with us for diagnosis and left you a voice message. When you are free, please reach out to me by returning that call or through email at charlesbriggs@raylaks.com.
Thank you,
Charles Briggs
Service Manager
charlesbriggs@raylaks.com
by 2021 HONDA PASSPORT EXL Owner on 11/12/2023Verified Service
Completed factory recall service and NYS inspection in a timely manner. No problems after the service was completed. Staff was courteous, knowledgeable, and efficient.
by Ray Laks Honda on 11/13/2023
We're glad to know that our team at Ray Laks Honda was able to provide you with efficient and knowledgeable service. Thank you for trusting us we hope to see you again soon.
by 2018 HONDA PILOT EXL Owner on 11/11/2023Verified Service
While the scheduled service did occur (installing new fuel injectors), my vehicle is now running very rough...sluggish, sputtering, and I'm getting reduced gas mileage from what I was getting before the service.
by Ray Laks Honda on 11/14/2023
Hello,
Thank you for bringing this to our attention. It is regrettable to learn you are experiencing issues with your vehicle, and I can assure you we want to help get them resolved. Our team will reach out to you soon to see how we can best address your concerns.
Charles Briggs
Service Manager
charlesbriggs@raylaks.com
by 2019 HONDA PILOT TOURING Owner on 10/30/2023Verified Service
very bad experience, went in for a oil change and recall, was told 2 hours and left 4 1/2 hours later. missed work appointments because of this delay.
by Ray Laks Honda on 11/01/2023
Thank you for sharing this feedback about your experience. We aim for efficiency in all our services and apologize if we may have fallen short during your visit. I'd like the opportunity to discuss this further with you and hope you will reach out at your earliest.
Charles Briggs - Service Manager - charlesbriggs@raylaks.com
by 2017 HONDA RIDGELINE RTL Owner on 10/23/2023Verified Service
I was told the service would take 2 hours. I was there at 8:00 am. After delays, I had my wife pick me up. After calls and trips back, my truck was finally ready just before they closed at 6:00!
by Ray Laks Honda on 10/24/2023
Thank you for taking the time to share your feedback. I regret learning about the delay you experienced during your service appointment and assure you that this does not reflect our usual waiting time. If you are willing to discuss this further, please reach out at your earliest convenience.
Charles Briggs - Service Manager - charlesbriggs@raylaks.com
by 2021 HONDA CR-V EX Owner on 10/17/2023Verified Service
needed an immediate oil change for a last minute trip I was taking and ray laks came through as requested
by Ray Laks Honda on 10/17/2023
Hello! We're glad we could help with your last-minute oil change at Ray Laks Honda. Safe travels on your trip and thank you for the positive review. If you have any other spontaneous trips, our services are here for you!
by 2018 HONDA ODYSSEY EXL Owner on 10/14/2023Verified Service
Excellent service, technicians were able to resolve issue and entire process from scheduling appointment to finished service was exceptional.
by Ray Laks Honda on 10/16/2023
We're delighted to know that you found our service exceptional from start to finish at Ray Laks Honda. Our team always aims for excellence, and it's great when we hit the mark! Thanks for your feedback.
by 2011 HONDA CR-V SE Owner on 10/12/2023Verified Service
Service people were very helpful answered any questions I had ttold me how long it should take to complete. No high pressure of things that I should have done that don't need at the present time.
by Ray Laks Honda on 10/13/2023
We're glad to know you found our service team helpful and pressure-free at Ray Laks Honda. We always aim for clear communication with our customers. Thanks for the review! See you next time.
by 2018 HONDA CR-V EX Owner on 10/03/2023Verified Service
Indicator said "Tire pressure was low." Tire pressure was low due to a nail that was found at the dealer's. But was in a "fixable" area, so the cost was minor.
by Ray Laks Honda on 10/06/2023
We appreciate your feedback and our team hopes to see you again soon!
by 2024 HONDA CR-V SPORT-L Shopper on 09/22/2023Verified Purchase
Ray Laks Honda is the place to go for your car. Friendly, no pressure sales staff does a great job making sure you have a great experience purchasing your new vehicle.
by Ray Laks Honda on 09/25/2023
Congrats on your new car! We're pleased to see you had a great buying experience and we hope to see you again soon!
by 2017 HONDA CIVIC EX Owner on 08/24/2023Verified Service
Still having A/C issues now 3rd service attempt in past 3 months waiting on parts for another repair attempt
by Ray Laks Honda on 08/28/2023
I regret learning that you are still experiencing issues with your A/C, and I understand the frustration you may be experiencing. I would like the opportunity to address this and hope you will contact me at your earliest convenience.
Charles Briggs
Charlesbriggs@raylaks.com
Service Manager
