Everything was great. Randy Castillo was informative as a service advisor. The service fast and efficient.
by Sarah Cruz on 08/19/2025
Thank you for leaving us a positive recommendation! We're glad that our team was able to help you. If you have any questions or concerns, please give us a call! We look forward to seeing you again soon!
by 2020 TOYOTA COROLLA LE Owner on 08/15/2025Verified Service
Good service :)
A small issue occurred when a lot of smoke came out of the exhaust, but luckily it was checked by Ivan.
by Sarah Cruz on 08/19/2025
Thank you so much for the positive recommendation! Our team is always happy to help.
by 2018 TOYOTA C-HR XLE/XLE PREMIUM Owner on 08/05/2025Verified Service
Service advisor was straight straight to the point and not selling other services that is not needed.
by Sarah Cruz on 08/12/2025
Thank you for sharing your experience with us! We are happy to hear that our service department was able to provide you with what you needed. We look forward to assisting you with future vehicle needs :) Enjoy your week!
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 08/04/2025Verified Service
Good service fast and
friendly people
This is the second time we being there
And I had good experience maybe they need a something we can buy food there
by Sarah Cruz on 08/05/2025
Thank you for your loyalty! We appreciate your feedback and look forward to working with you again in the future :)
by 2025 TOYOTA COROLLA LE/SE/XLE Owner on 08/01/2025Verified Service
EASY TO MKE AN APPOINTMENT. ON TIME SERVICES,, THANK YOU. I DONT LIKE TO WAIT FOR A LONG TIME For SERVICES MY CAR.
by Sarah Cruz on 08/05/2025
Thank you for the positive recommendation! Helping you out was our pleasure!
by Wang Su L. on 07/25/2025Verified Service
Terrible experience waited over 4 hours for an oil change and we were constantly provided conflicting information unnecessary delays and terrible communication by Toyota staff.
by Sarah Cruz on 08/12/2025
We're normally known for our efficient waiting times in our service department here and we regret that we had you waiting. If you would like to speak further regarding this complaint, please feel free to reach out to us at: (626) 964-7100 as we would appreciate the opportunity to earn back your business.
Private message: scruz@puentehillstoyota.com
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 07/24/2025Verified Service
Puentehills Hills Toyota served us very well( they went about their service with utmost respect to me and my automobile. I want to thank you guys for your excellent service!
by Sarah Cruz on 07/30/2025
Thanks for leaving us a great recommendation! We appreciate your kind words and hope to work with you again! Enjoy your week!
by 2014 TOYOTA AVALON BASE/PREM/TOUR/LTD Owner on 07/17/2025Verified Service
The delay was unusual and disappointing. Also my car was for routine service and a day later I received light that my tire was low. I thought they check my tires I been going there for over 7+ years and this service was the worse ever.
by Sarah Cruz on 07/22/2025
We're normally know for efficient waiting times in our service department here and we regret that we had you waiting. If you would like to speak further regarding this complaint, please feel free to reach our to us at (626) 964-7100 as we would appreciate the opportunity to earn back your business.
Private message: scruz@puentehillstoyota.com
by 2018 TOYOTA RAV4 LE Owner on 07/06/2025Verified Service
I got a good price for engine oil change and tire rotation. They also performed safety recall for the battery.
by Sarah Cruz on 07/09/2025
Thank you for leaving us a great recommendation! We appreciate your kind words and hope to work with you again soon! Enjoy your week :)
by Ronnel D. on 07/01/2025Verified Service
service at toyota puente hills are awesome! it was smooth and everything i need for maintenance are great. good job mr. Randy Castillo
by Sarah Cruz on 07/02/2025
Thank you for leaving us a positive recommendation! We're glad to know that our team was able to help you. If you have any questions or concerns, please give us a call! We look forward to seeing you again soon!
by 2023 TOYOTA RAV4 XSE Owner on 06/26/2025Verified Service
Service Advisor was knowledgeable and professional, yet friendly.
Like the available computers to use, the TV, and movie theatre.
Sad that the Subway closed down. Enjoyed the complimentary drink and snack.
Bathrooms clean and nearby.
by Sarah Cruz on 07/02/2025
Thank you for your recommendation! We're glad you had such a positive experience with our team, and we appreciate you sharing your feedback with others. Please let us know ig we can be of any further assistance in the future, and we hope to see you again!
by 2003 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 06/18/2025Verified Service
The cost of the new shocks is the number one reason to purchase replacement parts at Puente Hills Toyota
by Sarah Cruz on 06/24/2025
Thanks for leaving us a great recommendation! We appreciate your kind words and hope to work with you again! Enjoy your week :)
by 2024 TOYOTA PRIUS LE/XLE/LIMITED Owner on 06/16/2025Verified Service
I've been here 4 times, and been at Toyota dealerships since 1994. This last time at Puente Hills was my last. The worst customer service I could imagine.
by Sarah Cruz on 06/17/2025
We value your feedback, as we take criticism seriously. If you could please call us directly , we would really appreciate the opportunity to speak with you further. Thank you!
(626) 964-7100 or private message: scruz@puentehillstoyota.com
by 2010 TOYOTA PRIUS Owner on 06/16/2025Verified Service
Received the same excellent service I've been getting for the past 15 years. As always, my service advisor assured me my car is in good running condition, and everything has been checked and done.
by Sarah Cruz on 06/17/2025
Thank you so much for the feedback! Also, thank you for your loyalty. We truly appreciate your business and your recommendation to others.
by 2021 TOYOTA PRIUS PRIME LE/XLE/LIMITE Owner on 06/07/2025Verified Service
Service was complete, but car mistakenly assigned to wrong service person. Car finished, but not I was notified, until I went up and asked about status, long after "promised" time.
by Sarah Cruz on 06/09/2025
Thank you for leaving us a great recommendation! We appreciate your kind words and hope to work with you again! Enjoy your week :)
by 2018 TOYOTA HIGHLANDER LE/LE PLUS Owner on 06/03/2025Verified Service
I like the great service Puente Hills Toyota Provides. Tom Anderson was very courteous, knowledgeable and helpful. I have been coming to Puente Hills Toyota for over 17 years and will continue to come back.
by Sarah Cruz on 06/09/2025
Thank you for the positive recommendation! We're glad to know that our team was able to help you. If you have any questions or concerns, please give us a call! We look forward to seeing you again soon!
by 2024 TOYOTA RAV4 XLE PREMIUM Owner on 06/02/2025Verified Service
The service guy that was assigned for my car was weird and scary. Every time I tell my concerns, he interrupt me and won't let me finish talking. He's also arguing with his co workers
by Sarah Cruz on 06/09/2025
We are sorry to hear about your experience with us. We would really appreciate the opportunity to speak with you directly regarding this matter. Please give us a call at (626) 964-7100. Thank you!
by 2001 TOYOTA 4RUNNER SR5 Owner on 05/25/2025Verified Service
I question your need to charge me the fee for credit card use. You could make more profit with your own credit system for any service over $500 for example.
by 2020 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 05/25/2025Verified Service
Amazing customer service!! Management definitely knows how to resolve any issues. There is a reason why I have bought 6 cars from this specific dealer and only go there for all of my services. Keep up the great work!
by Sarah Cruz on 05/28/2025
Thank you so much for the feedback! Also, thank you for your loyalty . We truly appreciate your business and your recommendation to others.
by 2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 05/24/2025Verified Service
I dealt with associate Tom Anderson. I love how he explains everything my car needs where I understand and doesn't try to scare me into purchasing things I don't need.
by Sarah Cruz on 05/28/2025
Thank you for leaving us a positive recommendation! We're glad to know that our team was able to help you. If you have any questions or concerns, please give us a call! We look forward to seeing you again soon!
