by 2020 TOYOTA HIGHLANDER XLE Owner on 08/08/2025Verified Service
Scheduled for a service, they had my car for two days. Left several messages with no return call. Then get a text my car is ready and they could not do the scheduled recall because they did not have the part and did not call and tell me anything. Very poor customer service.
by Priority Toyota Chesapeake on 08/08/2025
I apologize for your experience during your service appointment. It's disappointing to hear about the lack of communication and that we couldn't complete the scheduled recall due to part availability. We strive for better customer service, and I would like to personally assist in resolving this issue. Please feel free to reach out at your convenience. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by 2022 TOYOTA 4RUNNER SR5 PREMIUM/TRD S Owner on 07/21/2025Verified Service
Dropped vehicle off for oil change appointment at 0715. Didn't receive one update on status the entire day. 5 phone calls went unanswered (everyone teleworking). Finally showed up 30 min before they closed to get it, and magically they had just finished up. Place is overbooked and undermanned, and honestly makes me question the quality of maintenance.
by Priority Toyota Chesapeake on 07/21/2025
I'm sorry to hear about your experience with the oil change appointment. We strive for timely communication and efficient service, so it's concerning that we fell short in this instance. Your feedback is important, and I'd like to address any concerns you have regarding maintenance quality. Please feel free to reach out at your convenience. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 07/04/2025Verified Service
I have no complain from:
the people who greeted me with courtesy and friendly welcome
to the Service advisor .
and the service charge was very nice to my credit card.
I will be very please to recommend every employee for the other customers.
sincerely,
Silangan B. Fairchild
by Priority Toyota Chesapeake on 07/07/2025
Thank you for your wonderful feedback, Silangan. We are proud to have earned your business and your recommendation. Happy travels from all of us at Priority Toyota Chesapeake!
by 2022 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/30/2025Verified Service
I got my car serviced on the 19th, they called me to update me about my tires and then said they would update me with anything else. They never updated me after that which they normally do, so maybe they were just having an off day. I wasn't upset, I just went in the next morning to see if I could get my work keys from my car because I accidentally left them, and my car happened to be done already so I was able to leave with it.
by Priority Toyota Chesapeake on 06/30/2025
Thank you for sharing your experience with us at Priority Toyota Chesapeake. We apologize for the lack of communication this time around, but we're glad to hear everything worked out and that you were able to retrieve your car promptly. Your feedback is valuable, and we'll strive to ensure better updates in the future.
by 2020 TOYOTA HIGHLANDER XLE Owner on 06/23/2025Verified Service
Their service appointments are not actual appointments, they are just a place holder. 3 hours for an oil chage is ridiculous and not worth the free oil change and the people in the service people do not care either. Its like they are hearding cattle to get people in the shop but no one ever come out quickly.
by Priority Toyota Chesapeake on 06/24/2025
It's disappointing to hear about your experience with our service appointments. We strive for efficiency and attentive customer care, so it's concerning that we fell short during your visit. Please reach out if you'd like to discuss this further or have any other concerns. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by David H. on 06/10/2025Verified Service
Miscommunication between staff cause my 1/2 time frame to put a new tire on my car that had already been put on the wheel after I left it the afternoon prior) turn into over two hours because they couldn't find where a staff member left my car to put the wheel on my car. Then they couldn't find that staff member to obtain my car key so they could take it to their tire area. A communication breakdown.
by Priority Toyota Chesapeake on 06/11/2025
David, thank you for sharing your experience with us. We apologize for the miscommunication and any inconvenience it caused during your visit to Priority Toyota Chesapeake. Your feedback is valuable, and we'll work on improving our processes to ensure a smoother experience next time.
by 2016 TOYOTA PRIUS C Owner on 06/10/2025Verified Service
Working with Destiny was great experience. She kept me updated at every turn and was very transparent about work that needed to be done on my car. When I schedule my next visit, I will definitely try to schedule with her again so I can have the same experience.
by Priority Toyota Chesapeake on 06/11/2025
It's fantastic to hear that Destiny provided such a transparent and communicative experience at Priority Toyota Chesapeake. We're glad she made your visit enjoyable, and we look forward to seeing you again for your next appointment!
by Pamela S. on 05/27/2025Verified Service
Customer service was great but the wait time for inspection was very long only to have 3 overnight drop offs ahead. Understand Due to short staff but if car need repairs it should be put aside and continue inspection not stop and fix then continue inspections
by Priority Toyota Chesapeake on 05/27/2025
Pamela, we appreciate your feedback and understanding regarding the wait time at Priority Toyota Chesapeake. We'll definitely take your suggestions into consideration to improve our service efficiency. Thank you for sharing!
by 2011 TOYOTA VENZA Owner on 05/27/2025Verified Service
It was a very nice building when I got there the people were nice when I got inside they took my car and serviced it and I went to the waiting room I love the fact that they did have a cafe there where you can get something to eat the only thing I didn't like there was no free coffee most car lots I go to is always free coffee tea and water anyway that was what I really like
by Priority Toyota Chesapeake on 05/27/2025
Thank you for sharing your experience with us at Priority Toyota Chesapeake! We're glad to hear that you enjoyed our facilities and the service provided. Safe travels in your 2011 Toyota Venza! Reach out if you ever need anything in the future.
by Dennis W. on 05/18/2025Verified Service
Didn't like having to wait for a service representative, I know my previous didn't show up for work and she knew I was coming. The tech people were very investigative, but my problem wasn't fully resolved. Just ideas thrown out for cause of the problem, I am not into experimental fixes unless they want to help with the cost. Thank you.
by Priority Toyota Chesapeake on 05/19/2025
Dennis, thank you for sharing your feedback with us. We apologize for the inconvenience and appreciate your patience at Priority Toyota Chesapeake. Please reach out at your earliest convenience so we can address this directly. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by 2022 TOYOTA TUNDRA CREWMAX SR5 Owner on 05/11/2025Verified Service
Depending on who you get as service advisor that everything will get addressed. Last advisor didn't even check the same seat panel that cracked like the previous 3 times it was replaced. Now, have to wait until I get next oil change and inspection done for it to be replaced again.
by Priority Toyota Chesapeake on 05/13/2025
Thank you for sharing your experience. It's important to us that all concerns are addressed thoroughly, and I'm sorry to hear about your seat panel. We appreciate your patience and would like to ensure this is resolved at your next visit. Please feel free to reach out if there's anything else we can do in the meantime. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by 2022 TOYOTA VENZA LE/XLE/LIMITED Owner on 05/01/2025Verified Service
Did not rotate my tires as I asked. Said they were too worn to rotate, but the tires in the back were better than the front. Called and said my truck was ready and I had to wait when I got there. My rotation was free and I felt like that's why they didn't do it and they had my truck for over 8 hours. Was told not to take my truck there. Should have listened
by Priority Toyota Chesapeake on 05/02/2025
We appreciate you taking the time to leave us some feedback. However, I'm sorry to hear about your experience. If you're open to discussing this further, please reach out at your convenience. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by 2015 HYUNDAI SANTA FE SPORT Owner on 04/26/2025Verified Service
Went in for rear brake pads and rotors, as Priority had alerted us that they needed to be done.
They ended us doing the front brakes and rotors, (had to order new pads because they had the incorrect ones), and changed out the rear pads, but didn't do the back rotors...
by Priority Toyota Chesapeake on 04/28/2025
Thank you for sharing your experience with Priority Toyota Chesapeake. We apologize for any inconvenience caused during your visit and appreciate your patience as we worked to address the brake issues. I'd like the opportunity to address what happened here, so please reach out to me at your earliest convenience. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by 2023 TOYOTA 4RUNNER SE/SR5/SR5 PREMIU Owner on 04/21/2025Verified Service
The service advisor did a great job but I went in for an oil change, tire rotation and annual safety inspection. Had an appointment at 0820 and the services were completed at around 2:15 pm. I assume the hold up was the safety inspection (normal to only have 1 inspector.)
by Priority Toyota Chesapeake on 04/21/2025
Thank you for sharing your experience with us at Priority Toyota Chesapeake. We're glad to hear the service advisor did a great job, but we apologize for the wait time during your visit. If there's anything we can do for you in the future, please let us know.
by 2015 VOLKSWAGEN JETTA BASE/S Owner on 04/13/2025Verified Service
I had the car serviced there regularly and the engine blew without warning. Then I tried to buy another car from them, after being a loyal customer for 28 years and bought all my cars there, and they would not give me any decent discount on another car. So I bought from another dealer
by Priority Toyota Chesapeake on 04/15/2025
We appreciate you taking the time to leave us some feedback. However, we're sorry to hear about your experience with the engine and subsequent purchase. If there's anything further you'd like to discuss or if there are any questions I can help address, please feel free to reach out. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by 2018 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 04/11/2025Verified Service
They were courteous and explained everything to me. However apparently they don't rotate the tires every 5000 miles. They said mine looked fine and anywhereing on them was even on all 4 tires. I told them I get repeated messages from Carfax stating my tire rotation is over due. They still didn't see any reason to rotate my tires.
by Priority Toyota Chesapeake on 04/15/2025
Thank you for sharing your experience with Priority Toyota Chesapeake. We're glad to hear our team was courteous and informative, but we understand the concern about tire rotation recommendations. Please reach out if you'd like to discuss this further. Thank you. Jose Ott - Service Manager - joseott@lithia.com
by 2013 LEXUS ES 350 Owner on 03/31/2025Verified Service
Initially no service advisor offered assistance for approx. 13 mins. Only a reply that Joe was not present & wouldn't be for a while. So I patiently waited in line Service Advisor (Mr. Mullen) walked in provided expected service with no problems. Asked why I brought my vehicle in, reviewed recommend service with me while present & ensured to call once my vehicle was ready & did so.
by Priority Toyota Chesapeake on 03/31/2025
Thank you for sharing your experience with us at Priority Toyota Chesapeake. We're glad to hear that Mr. Mullen provided the service you expected, even though there was a bit of a wait initially. We appreciate your patience and look forward to serving you again in the future!
by Yolanda T. on 03/29/2025Verified Service
This was my first time using Lexus Service and I must say I was highly pleased. My service manager Brian was professional and knowledgeable. All of my needs were addressed.
I can honestly say I received amazing customer service.
Thanks Brian and the whole team.
Yolanda Harrell
by Priority Toyota Chesapeake on 03/31/2025
Yolanda, we're delighted to hear that Brian and the Priority Toyota Chesapeake team provided you with amazing customer service. Thank you for choosing us for your service needs!
by 2015 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 03/26/2025Verified Service
They did not do state inspection. Cierra said they did not have time. I left my car Sunday night and my husband called them in the morning and reminded also. Rude and worse service never will bring my car there. I bought my car and my husband bought his car from there. Not our next cars.
by Priority Toyota Chesapeake on 03/28/2025
It's disappointing to hear about your experience with the state inspection and service. We strive for timely and courteous service, so it's concerning that we fell short here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you.
Jose Ott - Service Manager - joseott@lithia.com
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 03/25/2025Verified Service
Was extremely impressed by the way I was treated by the service agent, Destiny, by her professionalism, knowledge, explanation of the work to be done, and being updated as the work was being performed. I would be happy to have her as my agent every time.
by Priority Toyota Chesapeake on 03/25/2025
We're glad to hear that Destiny provided such a professional and informative experience at Priority Toyota Chesapeake. Your satisfaction is our priority, and we'll make sure she knows about your kind words! Looking forward to serving you again in the future!
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Service Information
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13,661 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Priority Toyota Chesapeake specializes in these services, in addition to many others.
Brake Service
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Priority Toyota Chesapeake specializes in these makes, in addition to many others.
What do verified customers think about Priority Toyota Chesapeake in Chesapeake, VA? Verified customers who visit Priority Toyota Chesapeake in Chesapeake, VA rate this business 4.4 out of 5 stars, with 2,678 reviews. 13,661 customers favorited this location.How can I contact Priority Toyota Chesapeake in Chesapeake, VA? To reach the sales team at Priority Toyota Chesapeake in Chesapeake, VA, call (757) 895-7327. To reach the service department, call (757) 366-5000How can I schedule a service appointment with Priority Toyota Chesapeake in Chesapeake, VA? You can schedule a service appointment at Priority Toyota Chesapeake in Chesapeake, VA through CARFAX.Does Priority Toyota Chesapeake in Chesapeake, VA have a service center? Yes, Priority Toyota Chesapeake in Chesapeake, VA does have a service center. You can contact the service department at (757) 366-5000.
