It was absolutely terrible from beginning to end!!! would not recommend these people to anyone!! They are dirty salesman and do not care about the person. A lot of hidden agendas a lot of broken things they never discussed until you drive it off the lot all about the money not the customer they not only did this to my father, but my son as well they will no longer have any of our business!!
by Power Kia on 03/20/2025
Thank you for sharing your experience with us, Kimberly. It's disappointing to hear about your situation. At Power Kia, we strive to provide transparency and quality service to our customers. We appreciate your feedback and encourage you to reach out to us directly so we can work towards a resolution. Your experience matters to us, and we hope to have an opportunity to improve your perception of our business.
Sincerely, the Power Kia Team
by 2023 KIA NIRO LX Owner on 12/07/2024Verified Service
Service was quicker than was told. Fast friendly service and customer service. Price is just right. Did everything right the first time. Store is clean and comfortable. Communicated with me in every step of the process. Tom one hour or less to finish.
by Power Kia on 12/09/2024
Thank you so much for your wonderful review! We appreciate your kind words about our fast, friendly service and the clear communication throughout the process. We're thrilled to hear that you had a great experience at Power Kia, especially with Tom's efficiency. We look forward to seeing you again for your next visit!
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2013 KIA SOUL Owner on 08/03/2024Verified Service
waited an hour and then they said they didn't have the part i needed and they would order it and call me in a few days. i called back over a week later after never getting a call back and they said they had the part all along and it was weird that i was told i didn't have it.
by Power Kia on 08/06/2024
Thank you for your feedback. I understand how frustrating it must be to experience such a delay, especially when waiting for a part for your vehicle. At Power Kia, we strive to provide timely and accurate service, and it's concerning to hear about this situation. Please feel free to contact me directly so we can address your concerns and ensure you have the parts you need. We appreciate your patience and hope to resolve this matter for you.
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2017 KIA OPTIMA HYBRID Owner on 03/01/2025Verified Service
Okay service - nothing special. Getting recalls scheduled and taken care of has taken months. Beaverton Kia, on the other hand, has been more responsive to my service needs.
by Power Kia on 03/04/2025
Thank you for your feedback. I appreciate you sharing your experience with Power Kia, as it helps us improve our services. I understand your concerns regarding the recall schedule and responsiveness. We are committed to meeting our customers' needs more effectively. If there's anything I can do to assist you further, please feel free to reach out to me directly. We value your insights and hope to enhance your future experiences with us.
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2018 KIA SOUL Owner on 02/22/2025Verified Service
Thank you Eric for a job well done!! I just love the text up date on the process of my car while being serviced
by Power Kia on 02/23/2025
Thank you for your wonderful review! I'm thrilled to hear that you loved the text updates on your car's service. At Power Kia, we strive to provide excellent service, and it's great to know that Eric made a positive impact during your visit. We look forward to seeing you again soon!
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by Dora B. on 01/28/2025Verified Purchase
Sales person was great. But not so good with getting fixed what was asked, even though minor fixes. Would not refer a friend to this dealership for that reason.
by Power Kia on 01/30/2025
Thank you for your feedback, Dora, and we appreciate you sharing your experience with us. We're glad to hear that you found our salesperson great, but we understand your concerns regarding the minor fixes. At Power Kia, we strive for high standards in all areas, and we encourage you to reach out to us directly so we can address your concerns further. Your input is valuable to us, and we hope to improve your experience moving forward.
Sincerely, the Power Kia Team
by 2020 KIA SOUL GT LINE Owner on 01/13/2025Verified Service
Very friendly, attentive and genuine team. I always feel confident taking my vehicle there to get serviced
by Power Kia on 01/14/2025
Thank you for your wonderful feedback! We're thrilled to hear that you find our team at Power Kia friendly, attentive, and genuine. It's great to know that you feel confident bringing your vehicle in for service. We look forward to seeing you again soon and appreciate you sharing your positive experience!
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2022 KIA STINGER GT LINE Owner on 01/06/2025Verified Service
Service was done in a timely manner. Service manager was able to get my car in for service when scheduled.
by Power Kia on 01/08/2025
Thank you for your positive review! We're delighted to hear that your service was completed in a timely manner and that our service manager was able to accommodate your schedule. At Power Kia, we strive to provide efficient and effective service for all our customers. We look forward to seeing you again!
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2020 KIA SPORTAGE S Owner on 12/21/2024Verified Service
They said this was going to take 2 or more hrs but it only took 45 min. I was very happy with my experience at Power Kia.
by Power Kia on 12/21/2024
Thank you for your wonderful review! We're thrilled to hear that your experience at Power Kia exceeded your expectations, especially with the quick turnaround time. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely, the Power Kia Team
by Elias V. on 11/05/2024Verified Service
First time at this dealership. I hope they are this great when we have a warranty claim on our 2024 Kia
by Power Kia on 11/05/2024
Thank you for your review! We're thrilled to hear you had a great first experience at Power Kia. Rest assured, we strive to provide the same level of service during warranty claims for your 2024 Kia. We appreciate your trust in us and look forward to assisting you again in the future!
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2011 KIA SORENTO BASE/LX Owner on 10/27/2024Verified Service
I didn't like that the car had new issues when they finished. As if something wasn't done right in the process. (Ref: Knocking & Power)
by Power Kia on 10/29/2024
Thank you for sharing your experience with us. I understand your concerns regarding the knocking issue after your service at Power Kia. Your feedback is valuable, and we strive to ensure each vehicle is in top condition. I encourage you to reach out to us directly so we can address this matter and work towards a resolution. Thank you again for reaching out.
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2020 KIA SOUL LX/X LINE/S Owner on 08/05/2024Verified Service
They changed my oil, rotated my tires, looked over my entire car and gave me a list of upcoming maintenance needs. And got me out in less time than they said they would.
by Power Kia on 08/05/2024
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience at Power Kia. It's great to know that our team took care of your oil change, tire rotation, and provided you with a maintenance checklist in a timely manner. We appreciate your feedback and look forward to seeing you again for your future service needs!
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2022 KIA EV6 LIGHT/WIND/GT LINE Owner on 08/04/2024Verified Service
Everything went fine. I was disappointed that they didn't tell me when they finished with my car. I sat there for almost an hour exta time. They were very busy.
by Power Kia on 08/06/2024
Thank you for your feedback. I understand your experience regarding the wait time and communication about your vehicle. I appreciate your patience during busy times at Power Kia. Your input is valuable, and I will work on enhancing our communication to ensure a smoother experience in the future. If you have any further concerns, please feel free to reach out to me. I look forward to serving you again!
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2016 KIA SORENTO LX/L Owner on 07/26/2024Verified Service
They have a full schedule, so appointments are a long way out. Took our car in for a warranty issue, it was not resolved and now have to wait over a month for another appointment to attempt to fix the initial issue...
by Power Kia on 07/29/2024
Thank you for sharing your experience with Power Kia. I understand the frustration of having to wait for an appointment to address the issue with your Kia Sorrento. I value your feedback and would like to discuss this with you. Please reach out to me so I can address your concerns. Thank you for your patience.
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2018 KIA SOUL Owner on 07/15/2024Verified Service
The service was OK, though I had no idea what was done or services they did to my car!! I brought it in due a recall on the security of the kia souls being stolen.
by Power Kia on 07/17/2024
Thank you for choosing Power Kia for your service needs, and for taking the time to share your feedback. We appreciate your feedback and understand the importance of transparency in service. If you have any questions about the services performed on your Kia Soul or need further clarification, please don't hesitate to reach out to me directly. I am here to help and ensure your satisfaction with our services.
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2016 KIA OPTIMA SX Owner on 06/27/2024Verified Service
Took 2 weeks to get a courtesy car. Whenever I called to ask about car always got short run around answer. Sounded like me calling or even having my car there was a nuisance.
by Power Kia on 06/28/2024
Thank you for sharing your feedback. We value your experience and will use this as an opportunity to improve our service. Please feel free to contact me directly so we can address this matter and ensure a better experience moving forward.
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2023 KIA NIRO SX Owner on 03/24/2024Verified Service
Oscar from the service desk is by far and amazing person always gives 110% customers satisfaction never disappoints my car was due for an oil change and was in and out in less than a hour love coming to power Kia service center plus who doesn't like a free car wash
by Power Kia on 03/25/2024
We are truly grateful for this awesome review! We are thrilled that Oscar was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future.
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2020 KIA OPTIMA LX/S/SE Owner on 03/04/2024Verified Service
A good experience all around. As I had just installed LED bulbs in both hi and low beam I requested that they adjust the aim. They took me into the service bay and showed me that both beams were right on. As I had approved a $50 fee for adjustment I was pleasantly surprised when they didn't charge me for the adjustment. I would have been none the wiser. Such honesty is much appreciated. They even washed my automobile.
by Power Kia on 03/05/2024
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Power Kia was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us.
Sincerely,
Carl Sanders
Service Manager
carl@powerautogroup.com
by 2006 FORD TAURUS SE Shopper on 03/05/2022Verified Shopper
Terrible, that's it. I called the number given, did speak to someone who didn't know what I was talking about, put me on hold and the call went away. I got an automated email from someone wanting to interest me in new cars with all kinds of financing options. Not one word about the car I saw and really wanted. In the end, it seemed like a bait and switch
by Gary M. on 08/09/2021Verified Shopper
The listing showed a stock photo, so 1st question was, "when will photos be posted"? Of course, "is this vehicle available"? Email reply was auto-response "come in and see it". I went back to an on-line chat, "she" repeated the description. Then, she was not able to find it in inventory. Said a sales person would get back to me. Nada. Kept sending stock "you'll like this one" emails. I gave up.
by Power Kia on 08/10/2021
Gary,
Thank you for providing us with feedback regarding your recent online sales experience. So that we can discuss this in more detail, can you please call me at the number provided below?
Thank you.
Shane Matheny
Sales Manager
(503) 585-7333
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What do verified customers think about Power Kia in Salem, OR? Verified customers who visit Power Kia in Salem, OR rate this business 4 out of 5 stars, with 58 reviews. 10 customers favorited this location.How can I contact Power Kia in Salem, OR? To reach the sales team at Power Kia in Salem, OR, call (503) 400-3701. To reach the service department, call (503) 689-1206How can I schedule a service appointment with Power Kia in Salem, OR? You can schedule a service appointment at Power Kia in Salem, OR through CARFAX.Does Power Kia in Salem, OR have a service center? Yes, Power Kia in Salem, OR does have a service center. You can contact the service department at (503) 689-1206.
