by 2020 NISSAN KICKS S Owner on 05/15/2026Verified Service
Service good-
Downsides-the waiting area gets smaller and more uncomfortable each time I go for service( plus side, I have only needed prescribed maintenance in the 5+ years I have owned my Nissan Kicks). Also, missed getting a visit review-just a communication error. (I chose to read it over myself)
by Pohanka Nissan on 05/16/2026
'Thank you for choosing us for your Nissan maintenance needs for over 5 years! We apologize for the waiting area and communication error, and will make improvements. We appreciate your loyalty and look forward to serving you again.' #CustomerSatisfaction #ImprovingEveryday
by 2024 NISSAN ROGUE PLATINUM Owner on 04/27/2026Verified Service
I was able to get the service work done on my car, as well as, a recall notice satisfied. My advisor was very quick to greet me and to get the work started on my car. I received emails with videos so I always knew what work had been done on my car. I had a good experience at Pohanka Nissan of Salisbury.
by Pohanka Nissan on 05/04/2026
Thank you for sharing your positive experience at Pohanka Nissan of Salisbury! We are thrilled to hear that our team provided timely and efficient service, while also keeping you updated with video updates. We truly value your business and can't wait to welcome you back in the future!
by 2020 NISSAN PATHFINDER S Owner on 04/20/2026Verified Service
Very nice visit to have a cabin filter installed. It only took a few minutes and they decided not to charge me. I was very surprised and pleased. Elizabeth and Jared were too very friendly and courteous employees I dealt with.
I will be back for all my service needs.
by Pohanka Nissan on 05/04/2026
Thank you for sharing your positive experience with us! We are always happy to provide top-notch service and go the extra mile for our customers. We appreciate your loyalty and look forward to taking care of all your service needs in the future. -[Your Business Name]
by 2024 NISSAN ARIYA EVOLVE+/EMPOWER +/P Owner on 03/09/2026Verified Service
Very nice people but took a long time and about 5 hours after ending the new cabin filter fell out as wasn't securely installed. I was able to put it back in (took about 2 minutes) with no issues since but the quick install made me wonder why the labor charge for the cabin filter was $40.
by Shaina Hearn on 03/10/2026
Thank you for your feedback. We're glad to hear our team was nice during your visit, but we're sorry to learn about the wait time and the issue with the cabin filter installation. That's certainly not the experience we want for our customers. We appreciate you bringing this to our attention and will be sure to share it with our team so we can improve.
by 2016 NISSAN SENTRA S/SV/SR/SL Owner on 11/27/2025Verified Service
I was grossly misquoted how long my service was going to take over the phone.
It took nearly three hours which resulted in me missing a very important appointment later that morning.
We had to ask multiple times how much longer it would take and were told, "Oh, he is doing paperwork."
Why does paperwork take over an hour?
by Pohanka Nissan on 01/03/2026
We're very sorry to hear about your experience and the delay during your visit. We understand how frustrating it can be to miss an important appointment, and we apologize for any miscommunication regarding the timing. Your feedback is important, and we'll use it to improve how we communicate updates with our customers in the future.
by 2023 NISSAN FRONTIER S/SV/PRO-4X Owner on 10/19/2025Verified Service
I had an 11:00 am appointment although I told the service advisor about the appointment I got treated like if I was a drive-in and I didn't leave there until around 4:00 p.m. because the mechanic had said my vehicle was ready but when I started the engine it was vibrating and I had to return the keys so the problem can be corrected. Other than that their service is always been good
by Pohanka Nissan on 01/03/2026
We're very sorry for the long wait and the inconvenience with your vehicle. We appreciate you letting us know and are glad that, aside from this issue, you've had good experiences with our service. Your feedback helps us improve how we handle appointments and ensure issues are fully resolved before you leave.
by 2017 NISSAN FRONTIER S/SV Owner on 09/15/2025Verified Service
So took my truck weeks ago having issues did what was asked that still didn't work and was advised you came across another issue and now wanted to charge me parts and labor another $620 for a part that cost between $80~$150 and decided to pursue the installation so a very not pleased. Also when they reprogrammed the Mass Air Flow Sensor was to be flashed (which they did not do) and that sent over the top also.
by Shaina Hearn on 01/09/2026
We're sorry to hear about your experience and understand your frustration. Your feedback regarding the diagnosis, pricing, and vehicle programming is important to us, and we appreciate you taking the time to share it. We will use your comments to help improve our processes in the future.
by 2017 NISSAN ROGUE S/SV/SL Owner on 08/29/2025Verified Service
They had my car for 3 days. When I tried to get an update I was put on hold, messaging was insufficient, never received a call back. It was like the service personal was poorly trained and didn't understand customer service.
When I did get my car back there wa still an issue that wsn't repaired.
I did speak witha new service manager, hopefully he can turn this situation around
by Shaina Hearn on 01/09/2026
We apologize that your experience did not meet expectations. Thank you for sharing your feedback it helps us identify areas where we can improve communication and service.
by 2021 NISSAN SENTRA SR Owner on 07/30/2025Verified Service
Poor service department.
Would not recommend. My wipers passed the 21 point inspection according to the technician, but obviously needed to be replaced. Went back to get them put on. Had to inquire about their dress code as 1 employee was not appropriately dressed. Spoke with both managers.
.
by Pohanka Nissan on 07/31/2025
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. When you have an opportunity, please reach out to us at (410) 202-3508 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
by 2018 NISSAN ARMADA PLATINUM Owner on 05/15/2026Verified Service
Transparent: my vehicle was inspected and when the tech found that it was just a loose battery connector that was the problem, they did not charge me. You have a customer for life.
by Pohanka Nissan on 05/16/2026
We are thrilled to have earned your trust and loyalty! We always strive to provide transparent and honest service to our valued customers. Thank you for your support and we look forward to serving you for life.
by 2021 NISSAN MURANO SL Owner on 05/04/2026Verified Service
Colby Murphy was very courteous at check-in and kept me involved in the inspection process, with timely updates via text and personal discussion. Very professional service from Colby.
by Pohanka Nissan on 05/04/2026
'Thank you for the positive feedback! We are glad to hear that Colby provided you with professional and attentive service during your visit. We truly value your business and look forward to seeing you again soon!' #CustomerSatisfaction #ProfessionalService
by 2025 NISSAN ALTIMA SR Owner on 05/03/2026Verified Service
I had an oil change and a tire rotation performed. I was in and out within an hour. Additionally the staff was super friendly. A++
by Pohanka Nissan on 05/04/2026
Thank you for choosing us for your oil change and tire rotation! We're thrilled to hear that you were in and out quickly and that our staff provided exceptional service. We appreciate your A++ rating and look forward to serving you again in the future.
by 2026 NISSAN ROGUE PLATINUM Owner on 05/01/2026Verified Service
They had me in and out within the hour. Offered a complimentary car wash. Great service! I was very satisfied and highly recommend to others!
by Pohanka Nissan on 05/04/2026
Thank you for the fantastic review! Our goal is always to provide efficient service and exceed our customers' expectations. We're glad you enjoyed the complimentary car wash and appreciate your recommendation. See you next time!
by 2025 NISSAN KICKS S Owner on 04/27/2026Verified Service
The gentleman came to me and explained everything that would be done the gentleman name was Cory I would recommend my family members would go there
by Pohanka Nissan on 05/04/2026
Thank you for recommending us to your family, we greatly appreciate it! Our team is dedicated to providing excellent service, and we're thrilled to hear that Cory made a great impression. We truly value your support!
by 2019 INFINITI QX60 LUXE/PURE Owner on 04/18/2026Verified Service
Thank you for the excellent service that was provided to me.The professionalism in which the situation was discovered and sort it out and quickly resolved.
by Pohanka Nissan on 05/04/2026
Thank you for your kind words! We pride ourselves on providing top-notch service and it's great to hear we met your expectations. Our team is dedicated to resolving any issues quickly and with professionalism. We appreciate your business and hope to serve you again in the future! #customerappreciation
by 2024 NISSAN ROGUE SL Owner on 04/07/2026Verified Service
This one was okay. But the last one several months ago was awful. I replied about this previous experience three times and have heard nothing from the dealership. Now I only go there for Recalls.
by Shaina Hearn on 04/15/2026
Thank you for your feedback. We're sorry to hear about your previous experience and that your concerns went unansweredthat's not the level of communication we strive for. We appreciate you continuing to trust us with your Nissan recalls and will use your feedback to improve our service and responsiveness moving forward.
by 2020 NISSAN PATHFINDER S Owner on 04/05/2026Verified Service
Excellent service. I was very impressed by the fact that you did not have to make reservations in advance and was very pleased by Steven my service provider.
You will get all of my business from now on.
by Shaina Hearn on 04/15/2026
We are pleased to hear you were impressed with our service department and your experience with your service advisor Steven! We look forward to seeing you in the future!
by 2024 NISSAN FRONTIER S/SV/PRO-4X/SL Owner on 03/23/2026Verified Service
I like the idea of not needing an appointment for general service.
Pleasant employees and comfortable waiting room.
by Shaina Hearn on 03/23/2026
"Thank you for your great feedback! We're so glad you enjoyed the convenience of our no-appointment service, as well as our comfortable waiting area. Our team works hard to create a pleasant experience for every guest, and we truly appreciate you taking the time to share yours. We look forward to seeing you again!"
by 2020 NISSAN ROGUE S/SL/SV Owner on 03/22/2026Verified Service
Very friendly and professional customer service personnel.
My car was in need of oil change, and essential accessories.
They did not try to sell stuff that was not needed.
by Shaina Hearn on 04/15/2026
We are happy to hear you had a a friendly yet professional customer service experience! Thank you for sharing your experience at Pohanka Nissan!
by 2023 NISSAN ARIYA ENGAGE Owner on 03/12/2026Verified Service
Professional service made my recent car maintenance completely stress-free. The team handled everything quickly while keeping me informed throughout. Highly recommend this shop for reliable work. Go visit them soon.
by Shaina Hearn on 03/13/2026
Professional service made my recent car maintenance completely stress-free. The team handled everything quickly while keeping me informed throughout. ...
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Service Information
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5,111 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Pohanka Nissan of Salisbury specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pohanka Nissan of Salisbury specializes in these makes, in addition to many others.
Chevrolet
Ford
Infiniti
Nissan
Toyota
Shop Amenities
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About Us
When you are looking for service or maintenance in the Salisbury area including all of the Delmarva Peninsula, Pohanka Nissan of Salisbury is here to help. Our award-winning service department can handle any Nissan issue that you may be facing. We do...
What do verified customers think about Pohanka Nissan of Salisbury in Salisbury, MD?
Verified customers who visit Pohanka Nissan of Salisbury in Salisbury, MD rate this business 4.5 out of 5 stars, with 561 reviews. 5,111 customers favorited this location.
How can I contact Pohanka Nissan of Salisbury in Salisbury, MD?
To reach the sales team at Pohanka Nissan of Salisbury in Salisbury, MD, call (443) 201-7946. To reach the service department, call (410) 548-4704
How can I schedule a service appointment with Pohanka Nissan of Salisbury in Salisbury, MD?
