by 2024 HONDA PROLOGUE TOUR Owner on 06/09/2026Verified Service
4 stars because it took 2 days when estimated was 5 hours. 4 stars because the technology is not ready to properly service Prologues and 4 because after the suggested time past, I had to call them for updates.
Otherwise, the team were polite, caring and did a great job despite the difficulties.
by Planet Honda on 06/10/2026
Thank you for your feedback and understanding, 2024 HONDA PROLOGUE TOUR Owner. While I'm sorry for the delays in servicing your vehicle, I will make sure to pass your comments about our caring and professional team along to everyone. We look forward to serving you again at Planet Honda.
by Ahmed A. on 05/04/2026Verified Shopper
I asked them to give me the OUT THE DOOR price breakdown of how much are taxes, title, registration and fees but the dealer refused to provide. I spoke to multiple people via email and ALL of them refused.
I wouldn't buy, let alone a car, anything if I don't have a transparency in the pricing.
I would stay away from dealers who are not Transparent.
by Planet Honda on 05/05/2026
Hello Ahmed,
Thank you for sharing your experience. I would like to learn more about your request for an itemized breakdown and your interactions with our team so I can better understand the situation.
When convenient, please reach me at 908-838-7526. I'd appreciate the opportunity to connect.
Sue Lerch
Customer Experience Manager
908-838-7526
by 2017 HONDA RIDGELINE BLACK EDITION Owner on 04/27/2026Verified Service
Danny was very helpful and knowledgeable, and told me the suggested repairs that were needed. I was grateful for his insight and explained I wasn't able to move forward at this time, due to financial constraints and responsibilities that, I would return upon my situation improving
by Planet Honda on 04/28/2026
We truly understand the importance of making informed decisions, especially when it comes to financial constraints and responsibilities. We're glad to hear Danny provided valuable insight. If you need assistance in the future, please don't hesitate to contact us. Thank you for choosing Planet Honda!
by 2023 HONDA ACCORD TOURING HYBRID Owner on 04/25/2026Verified Service
I appreciate the attentiveness I received from my service advisor, Alejandra, and the tech did a good job with the oil change and addressing the most recent recall.
While service itself was good, I have to say that the time spent was too long. I checked in just after 8:30am and was finished around 1pm. I can't say that 4+ hours is a good expected time.
by Planet Honda on 04/27/2026
We apologize for the wait time but we're glad Alejandra and our team took great care of you. Your feedback helps us improve, and we hope to serve you faster next time. Thank you for choosing Planet Honda!
by 2024 HONDA CR-V SPORT TOURING Owner on 03/12/2026Verified Service
I am writing to share my feedback regarding the recent service on my car.
The service was quick and efficient for all the work that was completed. I especially appreciated that the service technician sent me a video of the work performed, along with their recommendations for additional services that were needed.
Thank you for the excellent experience.
by Planet Honda on 03/12/2026
We appreciate your five stars and wonderful feedback! We are glad to hear that our service was efficient and thorough at Planet Honda. We look forward to welcoming you back in the future! Safe travels!
by 2025 HONDA CR-V EXL Owner on 03/09/2026Verified Service
Lately, they are taking longer than usual to perform regular maintenance (Filter & Oil Change), this last trip took them over 4 hours, that's too much time for such task considering that an appointment is required and they don't take walk-ins, so they should have the time measured and the required staff to work on the appointments.
by Planet Honda on 03/10/2026
We appreciate your feedback, and agree that your wait time does not fit our standards. We aim to provide prompt service, so it's concerning to hear about such delays. Let's get you in touch with our service team so we can address this issue and ensure faster turnaround times in the future! Please give me a call at your convenience. Thank you.
Sue Lerch - Customer Experience Manager - 908-838-7526
by 2022 HONDA CR-V EX Owner on 02/24/2026Verified Service
Excellent customer service- always easy to schedule an appointment- very comfortable waiting area with free coffee and water.
Video report of the complementary inspection explained in detail of any work that is recorded. All making this facility a positive experience!
by Planet Honda on 02/24/2026
Thank you for the fantastic review! We're happy to hear you enjoyed our comfortable waiting area and appreciated the detailed video report of the complimentary inspection. We look forward to seeing you at your next visit here at Planet Honda!
by 2025 HONDA PROLOGUE ELITE Owner on 02/11/2026Verified Service
My heat was fix but now it takes a longer time for my heat to actually get warm. If I turn my car off for a Second my heat gets completely cold and takes a very long time to warm up. The axle noise I was hearing when making a right hand turn sounds like it's getting louder.
by Planet Honda on 02/13/2026
We're sorry your visit didn't properly address your concerns. We want our guests to enjoy peace of mind on the road, and I'd like the opportunity to make sure your vehicle's heat and axle noise are properly fixed. Please reach out so we can assist you further. Thank you!
Sue Lerch
Customer Experience Manager
908-838-7526
by 2018 HONDA ODYSSEY EXL Owner on 01/10/2026Verified Service
Brought my van in because the fronts speakers weren't working properly and the blue tooth feature wasn't working either.They tried to charge me 1800 to fix the back speakers, which I didn't know were a problem. The lowered it to 700. I paid and nothing was fixed. They told me they think whole audio system but they are not sure and want to charge me another 2700
by Planet Honda on 01/13/2026
I apologize for the issues you've encountered with your van's audio system, and I'm disappointed that our initial repair attempts did not resolve the problem. We value your business and would like the opportunity to make things right. Please contact me so we can discuss how best to assist you moving forward. Thank you.
Sue Lerch
Customer Experience Manager
908-838-7526
by 2020 HONDA ACCORD LX Owner on 01/05/2026Verified Service
The professionalism, attentiveness, empathy, courteous & compassion to provide an extremely high grade of service is putting it mildly. I've been with Planet Honda for over ten years and the quality of service just get better with time. My extreme compliments to JB & Dwight for their exceptional pattern of excellence.
by Planet Honda on 01/06/2026
Thank you for your thoughtful words and for your continued trust in us at Planet Honda. We're grateful for having you as a long-term customer and it's wonderful to hear that JB and Dwight provided such exceptional service!
by 2024 HONDA CR-V EXL Owner on 11/28/2025Verified Service
I wasn't sure why there were over $800 worth of Service fees. I elected one that Mia pointed out was very necessary. I leased this car in June of 2024 and expected less issue with the car. I have leased many Honda vehicles , and I would like to continue to do so at Planet Honda.
Meg Fitzgerald
by Planet Honda on 12/01/2025
Thank you for choosing Planet Honda and for sharing both your feedback and your loyalty. We apologize for any confusion regarding service fees and recommend that you reach out to us directly so we can provide further clarity. We hope you have a smooth ride ahead!
by 2025 HONDA PILOT SPORT Owner on 11/21/2025Verified Service
Khariana Cruz always does a great job..I liked everything...she's very professional..efficient and all..she definitely always putting the thoughts of the customers first in everything that is does..she definitely deserves all the credit...she definitely does everything right...I would rather just deal with her...she's better than excellent....
by Planet Honda on 11/21/2025
We're more than happy that you had such a positive experience with Khariana! We will be sure to pass along your kind words. Thank you for choosing Planet Honda! See you next time.
by 2024 HONDA ACCORD EX Owner on 11/20/2025Verified Service
I loved the video inspection. I just didn't understand why Honda makes me travel 1 hour wh n I have a dealership 3 minutes from my house. I am a dedicated Honda car for the past. Couple of years however I am not sure why they treat their. Customer's in this manner. Thank you!
by Planet Honda on 11/20/2025
Thank you for sharing your thoughts on the video inspection! We are sorry for any inconvenience caused by the travel required. We look forward to serving you again at Planet Honda. Safe travels!
by 2024 HONDA CIVIC SI Owner on 11/14/2025Verified Service
This was a corrective service provided-dealer forgot to perform the tire rotation when the car was brought for service, but indicated that it had on the invoice. Corrected that when they were contacted, picked up car from and delivered car to my residence after service was performed.
by Planet Honda on 11/17/2025
We're glad we could correct the oversight, but I want to apologize for the mix-up with your original visit. If there's anything more we can do to assist you or improve your rating, please know that we're here to help. Thank you for your understanding and patience.
by Thomas H. on 11/05/2025Verified Purchase
Cesar is fantastic salesman. He is super nice and made me feel welcome. He never tried to force me into additional packages or extended warranties like most dealerships. Cesar went above and beyond. Would recommended him and the staff at Planet Honda! 10/10 Great customer service.
by Planet Honda on 11/05/2025
Thomas, we're glad to hear your experience with Cesar was pressure-free and positive. We appreciate your business and recommendation here at Planet Honda! See you next time.
by 2015 HONDA CR-V EXL Owner on 11/05/2025Verified Service
I took my car in for maintenance on 10/24/25. Dwight Philips was the service advisor for my maintenance. Dwight was prompt, professional and courteous during my service visit. He explained what maintenance was being done and exceeded my expectations when the maintenance was completed very close to the estimated time he advised me. I will definitely return to Planet Honda again for future maintenance appointments.
by Planet Honda on 11/05/2025
Thank you for sharing your feedback about Dwight and our team! It's great that the prompt, professional, and courteous approach was beneficial to you. We look forward to seeing you again next time at Planet Honda. See you down the road!
by 2019 CHRYSLER PACIFICA LIMITED Owner on 10/30/2025Verified Service
Service was excellent great detail and concern with Costomer needs even with my bad credit they were patient and even though I was expecting to go home with the car so my wife left me there. The sales rep gave me a ride because it was late and my approval was tough (bad credit sucks). But I got my Pacifica and I love it. Good vibe place though.. plates this week would be nice though!!
by Planet Honda on 10/31/2025
Congratulations on your new car! We're glad we could help you with all your auto needs and we will pass your feedback on to the team. Safe travels from everyone at Planet Honda!
by 2024 HONDA CR-V EXL Owner on 10/28/2025Verified Service
We loved the prompt attendance to our issue and the technician's knowledge of the subject matter. The technician was very polite and promptly resolved our issue in a quick and timely fashion. We were extremely happy with the service we were provided, thank you! Please commend your technician for a service very well performed.
by Planet Honda on 10/28/2025
We're delighted our team could assist you! Thank you for choosing Planet Honda and for leaving such a fantastic review. Your kind words mean a lot, and we'll be sure to share them with our team. Safe travels ahead, and we hope to serve you again for any future needs!
by 2023 HONDA CIVIC SPORT Owner on 09/10/2025Verified Service
Customer service was polite and professional. I liked the details given to what needs to be done. I couldn't afford it get everything done. I was told what should be done asap to what can wait a few weeks to a month later. Waiting time wasn't so bad.
by Planet Honda on 09/10/2025
We're glad to hear you had a positive experience with our team! Thank you for choosing Planet Honda and for sharing your feedback about our considerate care! Safe travels ahead!
by 2022 HONDA PILOT SE Owner on 09/09/2025Verified Service
Very bad experience with them. Never accept to take their care home with without getting all copies of all the documents they rushed u to E sign. They gonna tell you that you are going to access your loan documents and all the agreements on line but they never let you.
The certified cars have missing body parts in some vehicles.
by Planet Honda on 09/11/2025
I'm sorry to hear about your experience. We strive for transparency and it's concerning that you felt rushed during the process. Please reach out so we can address these issues directly and ensure all documents are accessible as promised. Thank you.
Sue Lerch
Customer Experience Manager
908-838-7526
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22,580 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Planet Honda specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Planet Honda specializes in these makes, in addition to many others.
What do verified customers think about Planet Honda in Union, NJ?
Verified customers who visit Planet Honda in Union, NJ rate this business 4.3 out of 5 stars, with 1,710 reviews. 22,580 customers favorited this location.
How can I contact Planet Honda in Union, NJ?
To reach the sales team at Planet Honda in Union, NJ, call (833) 381-1791. To reach the service department, call (833) 917-3148
How can I schedule a service appointment with Planet Honda in Union, NJ?
