by 2023 HONDA CIVIC SPORT Owner on 09/10/2025Verified Service
Customer service was polite and professional. I liked the details given to what needs to be done. I couldn't afford it get everything done. I was told what should be done asap to what can wait a few weeks to a month later. Waiting time wasn't so bad.
by Planet Honda on 09/10/2025
We're glad to hear you had a positive experience with our team! Thank you for choosing Planet Honda and for sharing your feedback about our considerate care! Safe travels ahead!
by 2022 HONDA PILOT SE Owner on 09/09/2025Verified Service
Very bad experience with them. Never accept to take their care home with without getting all copies of all the documents they rushed u to E sign. They gonna tell you that you are going to access your loan documents and all the agreements on line but they never let you.
The certified cars have missing body parts in some vehicles.
by Planet Honda on 09/11/2025
I'm sorry to hear about your experience. We strive for transparency and it's concerning that you felt rushed during the process. Please reach out so we can address these issues directly and ensure all documents are accessible as promised. Thank you.
Sue Lerch
Customer Experience Manager
908-838-7526
by 2017 HONDA ACCORD TOURING Owner on 08/26/2025Verified Service
My experience has been pleasant. I have one particular person I like to deal to deal with and that's Mia. I love coming to Honda because of her and Anthony Harley the sales person. The manager is also very nice . If I have a problem they immediately jump in to help and they take care of my car . Thank you !
by Planet Honda on 08/26/2025
We're grateful for your business and your fantastic review! We'll be sure to pass along your appreciation to Mia, Anthony, and the rest of the team. We look forward to your next visit. Thank you from all of us at Planet Honda!
by 2024 HONDA PILOT EXL Owner on 08/23/2025Verified Service
Would hv been a five. The service was great on my 2024 Pilot. But the repair I requested to the "trunk" wall in the well which came apart need to be fixed. Well they replace two broken pins but when I got home I put something in that area and the wall just came apart again. I live too far away to keep going back, so I guess I just have to live with. Disappointed.
by Planet Honda on 08/26/2025
Thank you for taking the time to share this feedback with our team. We apologize for the inconvenience and frustration. Please reach out to me through the contact information below so we can assist you further. Thank you again.
Sue Lerch
Customer Experience Manager
908-838-7526
by Valery 0. on 08/22/2025Verified Service
TERRIBLE SERVICE FROM Khariana Cruz (253681). Asked for a manager after accusing me of hitting my car when the car is always in the garage, she kept saying there was no one in the dealership that we should leave, after we raised our voice the boss came and asked us what happened, after Khariana said to leave that there was no manager or someone higher that can help us, TERRIBLE SERVICE WITH HER.
by Planet Honda on 08/25/2025
Valery, your feedback is deeply concerning, and we would like to speak with you on this further. If you are open to it, please reach out to me through the contact information below to work towards a resolution. Thank you.
Sue Lerch
Customer Experience Manager
908-838-7526
by Eroltulay@gmail C. on 08/15/2025Verified Service
Terrible! It took them 6 hours to work on the car to fix the flashing lights on dashboard. Not only it was not fixed, we were asked to come back for a loaner another day. What kind of dealership does not provide a loaner when they were unable to fix the car.
Completely unprofessional and unacceptable!
by Planet Honda on 08/18/2025
It's disappointing to hear about your experience with the service and loaner vehicle. We strive for efficiency and professionalism, so it's concerning that we fell short in this instance. We'd like to address these issues directly and find a solution for you. Please reach out at your convenience. Thank you.
Sue Lerch
Customer Experience Manager
908-838-7526
by 2023 HONDA CR-V EXL Owner on 08/13/2025Verified Service
I took my car to be service. I was getting a b7 message. I was told I needed a oil change and brake fluid I was giving a quote and was going to leave but wind up staying. My advisor miss inform me the amount
I really like to put in a complaint against the advisor Alejandra Piedrasanta. Not at all satisfied with the amount I had to pay
by Planet Honda on 08/15/2025
It's concerning to hear about your experience with the service and pricing. We strive for transparency in our communication, so I apologize if this wasn't reflected during your visit. If you'd like to discuss this further or file a complaint, please feel free to reach out directly. Thank you.
Sue Lerch
Customer Experience Manager
908-838-7526
by 2025 HONDA CIVIC SPORT Owner on 08/08/2025Verified Service
I went in for an oil change, was the first service appointment of the day and the first customer to leave. The service specialist was courteous and sent a text message when the car was ready for pick up. A video was also sent via text messaged link which showcased the mechanic performing an inspection of the exterior of the vehicle, explaining the type of service provided and giving recommendations for the vehicle.
by Planet Honda on 08/08/2025
It's great to hear our team made your first service visit at Planet Honda efficient and informative! We are glad that the video review was helpful for you. We look forward to serving you again. Safe travels!
by Arock33@verizon N. on 07/15/2025Verified Purchase
I just leased a 2025 HONDA CRV.I was told I had 10000 MILes allowed.When I got my Payment Book it said 7500 Miles.I woild like That corrected, Up to now I was Happy with Planet Honda.If I dont get something in writing I will never do Business with Planet Honda Again.
by Planet Honda on 07/16/2025
It's concerning to hear about the discrepancy in your lease agreement. We strive for transparency and want to ensure everything is accurate with your contract. Please reach out so we can address this issue promptly and provide you with the correct documentation. Thank you.
Sue Lerch
Customer Experience Manager
908-838-7526
by 2025 HONDA CR-V SPORT-L Owner on 07/05/2025Verified Service
I was just getting a key fob for my new car. It was really a busy day and I think they could've known that when they told me to come in so it took me nearly 2 1/2 hours. People are excellent waiting room is great but shorter issues could be streamlined.
by Planet Honda on 07/07/2025
We apologize for any delay in providing the key fob for your car. Your feedback is important to us and allows us to improve our customer service. Thank you for being our customer and we appreciate your kind patience.
by Smilepacky@aol C. on 06/30/2025Verified Service
Nakeem is the best sales person I have ever dealt with and I am in my 50s. He is smart, kind, knowledgeable and responds to texts immediately. I would like to nominate him as salesperson of the year. Alajandra in sales was equally as wonderful. She is the best. Between the both of them my experience at Planet Honda was the best ever!!!!! - Sandi
by Planet Honda on 06/30/2025
Thank you for sharing such a glowing review of your experience at Planet Honda, Sandi! We're excited to hear that Nakeem and Alajandra provided exceptional service. We'll be sure to pass along your kind words, and we look forward to welcoming you back in the future!
by 2017 HONDA CIVIC EX Owner on 05/16/2025Verified Service
The time for an oil change was good compared to the 3 hours I've waited in the past. I appreciate the inspection, but they push services every time Im there. They are always different and not the same as the last time even though nothing was addressed. Kind of shady.
by Planet Honda on 05/19/2025
Thank you for sharing your feedback with us at Planet Honda. We're glad to hear the oil change was quicker this time, but we apologize if our service recommendations felt overwhelming. Your comments are important and will help us improve future visits! If you would like to discuss anything further, please feel free to reach out to me. Thank you.
Sue Lerch
Customer Experience Manager
908-838-7526
by 2005 HONDA CIVIC LX Owner on 05/10/2025Verified Service
Repair came in way below estimate. I was very surprised and happy.
Also, they gave me a loaner, which I really needed.
Repair was completed faster than anticipated.
Repair rep was very helpful.
Could have had repair done for much less at local repair shop, but this was my choice and overall I am very satisfied.
by Planet Honda on 05/12/2025
We're happy to hear that you had a positive experience with our team at Planet Honda! It's great to know the repair exceeded your expectations and that the loaner car was helpful. Thank you for choosing us, and we're glad you're satisfied with your decision!
by 2023 HONDA ACCORD HYBRID EXL Owner on 03/27/2025Verified Service
They only fixed the recall from Honda, somehow they always try to sell you or get you to do more stuff on your car.
This is why I only service my car at my local car shop that I trust they just do what needed and not make you do more stuff to get your money.
by Planet Honda on 03/27/2025
Thank you for sharing your feedback with us. At Planet Honda, we aim to provide thorough service while respecting our customers' preferences and budget. We appreciate your perspective and strive to improve the experience for all our guests. Safe travels in your Honda Accord Hybrid EXL!
by 2025 HONDA HR-V EXL Owner on 03/24/2025Verified Service
Dwight was very nice and knowledgeable about everything.He kept me informed of what he was doing and sent me a video also.He was very professional and courteous.The following day he texted me to confirm that everything was running smoothly. I was very impressed by his actions.Dwight is a very nice technician.
by Planet Honda on 03/24/2025
Thank you for sharing your experience with Dwight and the team at Planet Honda! We're ecstatic to hear that his professionalism and communication made a positive impression. We appreciate your feedback, and we're here if you need anything in the future!
by 2024 HONDA CR-V EX Owner on 03/15/2025Verified Service
Mr. Ramon Grullon was great, not only was he understanding and patient, he also went over things a simple manner and answered all my questions. Highly recommend working with him. Also Alejandra Piedra- my advisor was so communicative and friendly, she also answered a lot of my questions since it was my first time taking my car for service. Thank you both for such a good experience!
by Planet Honda on 03/17/2025
Thank you for sharing your positive experience with Mr. Ramon Grullon and Alejandra Piedra at Planet Honda! We're delighted to hear they provided clear communication and excellent service during your visit. We appreciate the recommendation, and we're here if you need anything in the future!
by 2018 HONDA ACCORD LX Owner on 03/10/2025Verified Service
My service representative Anthony was very helpful in explaining that, since I don't drive that much, it's important to do 30" of highway driving at least once a week to prevent the need for $259 "emission service" required during my last two six-month services. Very communicative, educational, and patient.
by Planet Honda on 03/10/2025
Thank you for sharing your experience with Anthony at Planet Honda! We're glad to hear he provided helpful advice and made the service process informative. We appreciate your feedback and look forward to assisting you in the future!
by 2025 HONDA CR-V LX Shopper on 03/04/2025Verified Purchase
I am greatful to Frank Talarico for making this an easy and stress free experience. I was not planning to purchase a new vehicle but Frank pointed out all the reasons it made the most sense. I am happy with my decision and greatful I chose Planet Honda.
by Planet Honda on 03/05/2025
Hi,
Thank you for the review. We are glad your time with us was an easy experience. We hope to see you again here at Planet Honda.
by 2016 HONDA CR-V LX Owner on 02/01/2025Verified Service
Before starting the job, Planet Honda send a video to the customer showing the parts found and that needs to be replaced. In addition, The customer service representative initiative to initiate communication with the car insurance for the job approval.
by Planet Honda on 02/03/2025
Hi,
Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Planet Honda.
by 2022 HONDA CR-V EXL Owner on 01/20/2025Verified Service
The input from the service rep went smoothly. She answered all my questions and explained the recommended service items. Regrettably, the dept refused to honor the same discounts afforded to us 1 week before for our other CRV. The work done by the service tech was good and his explanation of the work and recommended items were clearly explained in his video inspection.
by Planet Honda on 01/20/2025
Thank you for sharing your experience with us at Planet Honda. We're glad to hear that the service rep and tech provided clear explanations, though we apologize for any inconvenience regarding discounts. We appreciate your feedback and look forward to serving you better in the future!
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19,371 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Planet Honda specializes in these services, in addition to many others.
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Planet Honda specializes in these makes, in addition to many others.
What do verified customers think about Planet Honda in Union, NJ? Verified customers who visit Planet Honda in Union, NJ rate this business 4.3 out of 5 stars, with 1,389 reviews. 19,371 customers favorited this location.How can I contact Planet Honda in Union, NJ? To reach the sales team at Planet Honda in Union, NJ, call (833) 381-1791. To reach the service department, call (833) 917-3148How can I schedule a service appointment with Planet Honda in Union, NJ? You can schedule a service appointment at Planet Honda in Union, NJ through CARFAX.Does Planet Honda in Union, NJ have a service center? Yes, Planet Honda in Union, NJ does have a service center. You can contact the service department at (833) 917-3148.
