by 2023 CHRYSLER 300 S Owner on 12/06/2025Verified Service
Staff very polite and professional. Did have to return to have oil leak addressed following an oil change. Again staff were polite apologized had issue addressed and offered service recovery by offering service discount for next service. We were satisfied with the final outcome and will continue to use.
by TeeJay Crawford on 12/11/2025
Thank you for taking the time to share your experience with us. We're glad to hear our staff treated you with professionalism and courtesy throughout your visits. We're truly sorry for the inconvenience of having to return for the oil leak, but we appreciate the opportunity to make it right and provide a service recovery discount.
Your satisfaction means everything to us, and we're grateful to know you were happy with the final outcome. Thank you for continuing to place your trust in Pettus Ford De Sotowe look forward to serving you again!
by 2024 FORD MAVERICK LARIAT Owner on 07/09/2026Verified Service
Very professional, kind, and courteous staff. Free snack items and customer service waiting area was a plus although I did not imbibe.
by Pettus Ford De Soto Service Team on 07/25/2026
Thank you for the kind review. The Pettus Ford De Soto service team appreciates your business and is glad you had a friendly, positive visit.
by 2022 CHEVROLET EQUINOX RS Owner on 06/25/2026Verified Service
The price for a oil change is very good. Everyone is friendly. They have a nice waiting area clean bathrooms.
by Pettus Ford De Soto Service Team on 07/25/2026
Thank you for the kind review. The Pettus Ford De Soto service team appreciates your business and is glad you had a friendly, positive visit.
by 2022 CHEVROLET EQUINOX RS Owner on 05/16/2026Verified Service
Always friendly good customer service. I did not like that i had to ho there twice for my tires. One was bad but I do understand
by TeeJay Crawford on 06/09/2026
Thank you for the 5-star review! We appreciate your kind words about our customer service team and are glad to hear you were treated with friendliness and care. We understand that having to make a second trip for your tire wasn't ideal, and we appreciate your understanding as we worked to get everything taken care of properly. Thank you for choosing Pettus Ford De Soto, and we look forward to helping you again in the future!
by 2022 FORD BRONCO SPORT OUTER BANKS Owner on 04/22/2026Verified Service
Always great service
Always go over what might be needed ahead of time
I did do a survey with code for 10 dollars off next oil change and both times I never got it
by TeeJay Crawford on 04/27/2026
Thank you for the kind words, we truly appreciate your continued trust in us.
We're glad you value the way our team looks ahead and keeps you informed on what's coming up, that's how service should be done.
As for the survey discount, we're sorry that didn't come through like it should have. Next time you're in at Quick Lane, just show your Google review at the counter and we'll make sure you receive your discount.
We appreciate you sticking with us and we'll be here whenever you need us.
by 2017 FORD EXPLORER LIMITED Owner on 04/08/2026Verified Service
I had a problem with my car sputtering and the mechanic Jr rode with us and I could tell him the problem and he knew right away what to do to fix it. Great experience all the way around.
by TeeJay Crawford on 04/27/2026
Thank you for sharing this, we appreciate it.
We'll make sure Jr. hears this, he takes a lot of pride in getting it right the first time.
Glad it was a great experience all the way around. We'll be here whenever you need us.
by 2010 FORD MUSTANG GT Owner on 03/31/2026Verified Service
Pointed out to me that my tires were very old, Gave me a fair price on new tires and helped me make a good selection.
by TeeJay Crawford on 04/27/2026
Thank you for sharing that, we appreciate it.
Looking out for things like tire age and helping you make a smart, safe choice at a fair price is exactly what our team is here for. No pressure, just honest guidance.
We're glad we could help, and we'll be here whenever you need us again.
by 2022 FORD EXPLORER XLT Owner on 03/04/2026Verified Service
This is one place that I 100% trust! I am a female but have never been lied to or taken advantage of, despite what others say about this place, they are good at what they do, quick, efficient, with great prices! Customer service is always great!
by TeeJay Crawford on 03/20/2026
Thank you so much for your trustthat truly means everything to us. We're proud to provide honest, transparent service to every customer, and we're glad you've consistently had that experience with our team. Quick, efficient, fairly priced, and great customer care is exactly what we strive for.
We sincerely appreciate your support and look forward to taking care of you again!
by 1997 LINCOLN TOWN CAR EXECUTIVE Owner on 02/28/2026Verified Service
Got scheduled the day before, then arrived before a couple 2 o' clock customers were finished. My '97 Town Car was in for ID/OD, Safety/Emissions at 3:00 and out the door 15-20 minutes later.
by TeeJay Crawford on 03/20/2026
Thank you for sharing your experience! We're glad we could get you scheduled quickly and have your Town Car in and out in no time. That's exactly the kind of efficient service we aim to provide. We appreciate your business and look forward to helping you again down the road!
by 2021 CHEVROLET SILVERADO K1500 LT Owner on 01/11/2026Verified Service
I love dealing with them. Bob and Victor always make sure my Delivery Truck stays on the road in good condition
by TeeJay Crawford on 02/03/2026
Thank you for the great review! We truly appreciate your continued trust in us. Bob and Victor work hard to keep our customers on the road, and we're glad to hear they've been taking great care of your delivery truck. We'll be sure to share your kind words with them.
by Jennifer Y. on 11/19/2025Verified Service
Poor experience and repeat problems on issues that have been fixed before by them. They never have a record and if they do, it is wrong.
by TeeJay Crawford on 12/11/2025
We're very sorry to hear about your experience, and we understand how frustrating it is to feel like issues are recurring or not documented correctly. That's not the level of clarity or consistency we aim to provide.
Our team would appreciate the chance to review your history in detail, clear up any discrepancies, and make sure we address the concern properly moving forward. If you're willing, please reach out to us directly by emailing TeeJay@pettusauto.com so we can look into this together and work toward a resolution.
Thank you for bringing this to our attentionwe take feedback like this seriously and want to make things right.
by 2019 FORD FIESTA SE Owner on 11/14/2025Verified Service
Service was quick they let me know what else my car well need in the near future. The only thing I wish you had provided was you had hot coffee but maybe hot tea if you don't drink coffee otherwise everything was great
by TeeJay Crawford on 12/11/2025
e're glad to hear your service was quick and that our team kept you informed about upcoming maintenance. We appreciate feedback like yoursit helps us get better. Hot tea is a fantastic suggestion, and we'll absolutely take that into consideration for our waiting area.
Thanks again for choosing Pettus! We're grateful for you and look forward to seeing you next time.
by 2025 CHEVROLET TAHOE LT Owner on 09/04/2025Verified Service
Our customer service agent was no doubt the best I have ever dealt with. Unbelievable customer service.
by TeeJay Crawford on 09/24/2025
Wowthank you! We're absolutely honored by your words. Our team works hard to deliver an experience that's not just good, but unforgettable. Knowing your customer service agent stood out as the best you've ever dealt with means the world to us. We'll be sure to share this with the teamit'll make their day!
by 2011 FORD EXPEDITION XLT/KING RANCH Owner on 10/01/2024Verified Service
Pettus was very communicative regarding the damage that Schicker Ford had done to the vehicle during Schicker's Quick Lane 'service'. A through inspection followed by an informative repair process was a breath of fresh air. Assessment through parts ordering/delivery through repairs steps were all effective communicated by Pettus repair team. Pettus has gained a new customer.
by TeeJay on 10/03/2024
Thank you so much for your kind review! We're happy to hear that our team provided clear communication and a smooth repair process. Keeping our customers informed every step of the way is a top priority, and we're thrilled to know that it made your experience a positive one. We're honored to have gained you as a new customer and look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out!
by Tony K. on 07/21/2026Verified Service
Always pleasant. Very good staff.
by Pettus Ford De Soto Service Team on 07/25/2026
Thank you for the kind review. The Pettus Ford De Soto service team appreciates your business and is glad you had a friendly, positive visit.
by 2019 FORD FIESTA SE Owner on 07/16/2026Verified Service
Fast customer service good quality price explain everything to me that I need to know about my car
by Pettus Ford De Soto Service Team on 07/25/2026
Thank you for choosing Pettus Ford De Soto. We appreciate the great review and are glad our service team could provide a quick, helpful visit.
by 2019 FORD ECOSPORT SES Owner on 07/16/2026Verified Service
Pettus Ford fixed our glitching Ford Sync screen. It works great now. Thank you!
by Pettus Ford De Soto Service Team on 07/25/2026
Thank you for choosing Pettus Ford De Soto. We are glad our service team could help get the issue taken care of and appreciate the review.
by 2017 FORD ESCAPE S Owner on 07/16/2026Verified Service
Always friendly and helpful. People are friendly
by Pettus Ford De Soto Service Team on 07/25/2026
Thank you for the kind review. The Pettus Ford De Soto service team appreciates your business and is glad you had a friendly, positive visit.
by 2024 CHEVROLET EQUINOX LT Owner on 06/24/2026Verified Service
They were fast and checked everything before performing the oil change. Reasonable pricing also.
by Pettus Ford De Soto Service Team on 07/25/2026
Thank you for choosing Pettus Ford De Soto. We appreciate the great review and are glad our service team could provide a quick, helpful visit.
by 2025 FORD F150 XLT Owner on 06/24/2026Verified Service
Quick and easy, good people working at the desk.
by Pettus Ford De Soto Service Team on 07/25/2026
Thank you for the kind review. The Pettus Ford De Soto service team appreciates your business and is glad you had a friendly, positive visit.
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Service Information
9 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Pettus Ford De Soto specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Pettus Ford De Soto specializes in these makes, in addition to many others.
What do verified customers think about Pettus Ford De Soto in De Soto, MO?
Verified customers who visit Pettus Ford De Soto in De Soto, MO rate this business 4.8 out of 5 stars, with 95 reviews. 9 customers favorited this location.
How can I contact Pettus Ford De Soto in De Soto, MO?
To reach the sales team at Pettus Ford De Soto in De Soto, MO, call (636) 337-7777. To reach the service department, call (636) 337-7777
Does Pettus Ford De Soto in De Soto, MO have a service center?
Yes, Pettus Ford De Soto in De Soto, MO does have a service center. You can contact the service department at (636) 337-7777.
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