by 2019 HYUNDAI TUCSON SE Owner on 07/29/2025Verified Service
While they fixed the radiator, they overcharged me, left pieces of my car off. I had to return 3 times for them to fix a problem due to them leaving pieces off my vehicle. I will never go back and still found screws that where on my car missing. My bumper was offset and none of these things where wrong with my car when I took it to them.
by Pep Boys on 07/30/2025
I'm truly sorry to hear thisit's frustrating to deal with issues like this, especially when expectations aren't met. Please know we've documented everything under case#236572 and our team will follow up with you directly. We value your feedback and will do our best to make things right.
by 2019 BUICK ENCORE PREFERRED Owner on 04/12/2026Verified Service
The staff were amazing, both Saul and Dylan. I appreciate how my service was explained to me. They answered all my questions with patience.
by Pep Boys on 04/12/2026
Thank you for the 5-star review! We're glad to hear Saul and Dylan provided amazing service and took the time to clearly explain everything while answering your questions patiently. We truly appreciate your feedback and look forward to serving you again in the future.
by 2014 SUBARU OUTBACK 2.5I PREMIUM Owner on 07/14/2025Verified Service
Customer service was excellent. Got me in and out within a reasonable time frame with no appointment.
by Pep Boys on 07/14/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2014 MERCEDES-BENZ E 350 4MATIC Owner on 07/16/2019Verified Service
I was disappointed with the service because the previous tires I purchased from Pep Boys failed after only approximately 27k miles (less than 10 months) and had a 40k warranty. The warranty only covered 25% of the purchase of new tires. I felt like I was taken for a ride with the purchase of poor quality of tires.
by Pep Boys on 07/16/2019
Were sorry you had less than a 5 star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
by Skip B. on 04/20/2026Verified Service
Satisfactory service on time
by Pep Boys on 04/20/2026
We truly appreciate the 5-star rating. It means a lot to us that you had a positive experience thank you for choosing us!
by 2010 LEXUS IS250 AWD Owner on 03/27/2026Verified Service
Engine light came back on. Need to revisit for service
by Pep Boys on 03/27/2026
Hello Johanna, we do apologize for the poor experience. With your information, we have documented Case# 317093 and assigned it to our Field Leadership Team to reach out and assist you further. Should you not hear from anyone, please contact us back by email or by calling our Customer Relations department at 1-800-737-2697 (options 1, 3, 2).
by 2019 HONDA HR-V LX Owner on 02/12/2026Verified Service
They did what I asked them to do
by Pep Boys on 02/13/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2014 HYUNDAI TUCSON GLS/LIMITED/SE Owner on 01/11/2026Verified Service
Good work and customer service. Salvador is always so helpful, kind and professional.
by Pep Boys on 01/11/2026
We're always delighted to hear when a customer has a wonderful experience at our store! We look forward to welcoming you back soon!
by Larry R. on 08/12/2025Verified Service
The quality of service was perfect. Would definitely recommend to others
by Mariana on 08/12/2025
Thank you for the fantastic review, Larry! We're thrilled to know we're meeting your expectations. Feel free to schedule your next service with us at pepboys.com.
by Jay C. on 07/27/2025Verified Service
Great service. Problem resolved.
by Pep Boys on 07/27/2025
We appreciate your feedback and are glad you had a good experience. If there's any way we can make your next one outstanding, let us know at pepsocial@pepboys.com your input matters!
by 2010 FORD F150 SUPERCREW Owner on 07/05/2025Verified Service
I was thankful that I could get in and be seen same-day after I noticed the A/C system issue. At the time, I was pleased with the service provided and the quality of the work that was done, but that work soon began to fade and the A/C issues returned. That was not unexpected, but I was surprised to find out later that my problem had been misdiagnosed and the appropriate fix was never discussed. However, I did bring my vehicle back the next day to have the tires replaced and I was extremely pleased with that process.
by Pepboys on 07/05/2025
Hi this is Mae, thank you for bringing this to our attention. We're very sorry to hear about your recent experience, and we understand how frustrating this must have been especially as a returning customer who has trusted us with your vehicle over time. Please know that we've created a case under reference number 224195, and our team is actively reviewing the situation. Your feedback is important to us, and we're committed to addressing your concerns. If there's anything more you'd like to share, feel free to reach out to us at pepsocial@pepboys.com. We appreciate you taking the time to speak up.
by 2020 HYUNDAI SONATA LIMITED Owner on 06/14/2025Verified Service
Fixed tire issue, no problem.
by Pepboys on 06/14/2025
It's wonderful to know you had a great experience! We truly appreciate your business and look forward to welcoming you back again soon.
by 2018 INFINITI QX60 Owner on 06/09/2025Verified Service
Incorrect diagnosis for an issue that was stated they could fix. Check engine light remained after part replaced. No resolution.
Labor is seriously overcharged for such a mistake. Over $400 in labor fees for a simple part replacement and was wrong.
This is the second this location has disappointed me and wasted my money. I will not be returning, especially if it's for something major.
Update: The business has contacted me and opened case ID 211844. I am open to discussing this matter in detail anytime. The work order number listed on the invoice is 2300097. My phone number should be in their system for store #0069 Pep Boys store #0069 Capital BLVD Raleigh NC.
by Ruth P on 06/09/2025
We're truly sorry to hear about your experience and understand your frustration. We take concerns like this seriously, and we apologize if the diagnosis or costs did not meet your expectations. Your feedback has been documented in Case ID: 211844 to follow up, to help us improve our process and service. If you're open to it, we'd appreciate the chance to speak with you directly to better understand what happened and see how we can make things right.
by 2021 NISSAN ARMADA SL Owner on 06/08/2025Verified Service
The manager is an awesome guy. Very knowledgeable and always gives great recommendations.
by Pep Boys on 06/08/2025
Thank you so much for the kind words. We truly value your business and look forward to serving you again in the future!
by Charles W. on 04/28/2025Verified Service
All around friendly!! Caring and willing to help.Good advice for the future. I had a nice experience and will return. Thanks guys
by Pep Boys on 04/29/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2007 TOYOTA CAMRY LE/XLE/SE Owner on 03/28/2025Verified Service
The staff members were very helpful and did a great job and helping me resolve any issues with my vehicle
by Pep Boys on 03/28/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 FORD F150 XL/XLT/LRT/KING/PLAT Owner on 11/26/2024Verified Service
Service was fine but they only had 2 techs working and took 4 hours to get 4 tires.plus chairs in customer lounge were dirty and worn.
by Pep Boys on 11/26/2024
Thank you for your positive rating. We want your next visit to be a 5-star visit ... If there is anything we can do to improve your next visit, please let us know by sending us an email at pepsocial@pepboys.com.
by 2020 HYUNDAI SONATA LIMITED Owner on 09/20/2023Verified Service
Told by dealership that I needed breaks both front and rear. Pep Boys inspection revialed breaks not req
by Pep Boys on 09/20/2023
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2007 FORD EXPLORER LIMITED Owner on 02/06/2023Verified Service
The staff at Pep Boys is always helpful and they don't try and take advantage of you.
When you walk in the environment is always warm and welcoming.
by Pep Boys on 02/08/2023
Thank you for taking the time to review your service. We are pleased to hear that you had a positive experience.
by 2017 FORD FOCUS SEL Owner on 09/21/2020Verified Service
they took care and putting the tires on my vehicle as well as checking the brakes as I asked and then I tried to get money out of me by being truthful on the brake pad condition
by Pep Boys on 09/21/2020
We appreciate the 5-star rating!! Thank you for your business. Were happy we were able to deliver a great experience for you!
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Emissions Inspection
Exhaust & Muffler Service
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
