by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 02/20/2026Verified Service
My tires needed to be rotated. There's a whole new crew working at the shop now. Apparently, the former staff members all left at the same time. It was a troubling bit of information, but I decided to check the new staff out. They took care of my tires, so it's good news.
by Pep Boys on 02/21/2026
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2022 HONDA CIVIC EX Owner on 12/26/2025Verified Service
I had an appointment for an oil change and they recommended that I have the extra BG treatment for the car. After the work and Christmas Day, I drove back home, some 150 miles. My car ran smoothly, and the mileage increased by 4 mpg after that treatment and oil change.
by Pep Boys on 12/27/2025
Thank you for your 5 Star rating. We appreciate your business.
by 2014 JEEP GRAND CHEROKEE LIMITED Owner on 10/19/2025Verified Service
I paid for them to confirm a repair price on a water pump replacement and check the Left Strut for a noise. I paid around $ 200.00 and they said on the strut it looked new. If I wanted them to check it further I would have to pay another $ 200.00. I took it to another shop that did not charge to tell we what was causing the noise and made the repair for $ 215.,00. I doubt if i will ever use York again. To me they are just a ripoff.
by Pep Boys on 10/21/2025
Hello Gary, Thank you for the information; we have documented the Case ID: 285840 and have forwarded it to our Field Leadership team to contact you and assist you further. If you do not hear from anyone, please contact us by calling our Customer Service department at 1 (800) 737-2697. We apologize for the poor experience you have had. Thank you.
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 08/16/2025Verified Service
I originally made the appointment to have all my tire sensors replaced, since the driver front sensor went out. However, we were experiencing a time crunch and asked them to replace just the passenger front sensor. We would get the rear sensors another time. Despite problems getting the sensor to read and to synch with the vehicle, they were able to resolve the problems and get me to a mid-morning appointment.
by Pep Boys on 08/16/2025
Thank you for sharing your experience! We're glad our team was able to work through the challenges and get everything taken care of in time for your appointment. We appreciate your trust and look forward to helping with the rear sensors when you're ready.
by 2019 HYUNDAI SANTA FE LIMITED/ULTIMATE Owner on 08/03/2025Verified Service
Almost two n half hours for a tire rotation? From what I know they were down a master mechanic but two n half hours? Oh, one more thing I did get a text message that my car was finished, and I received the text at 4:30 the next day! I will most likely pay the $22 and get my tire rotation from my local mechanic.
by Pep Boys on 08/04/2025
Thank you for your honest feedback. We apologize for the excessive wait time for a tire rotation and for the delayed text message notificationthat's definitely not the experience we want for our customers.
While staffing challenges can sometimes affect service times, two and a half hours is longer than expected, and we understand your frustration. We've submitted a case (case #239298) to our Field Leadership Team to review what happened and work on improving communication and efficiency.
We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.
by 2012 HONDA RIDGELINE RTL Owner on 12/11/2025Verified Service
I like that they check every vehicle that I bring in for service pretty thoroughly and point out to me problems (that the local dealer missed) before they become really expensive major repairs.
by Pep Boys on 12/12/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 MINI COOPER Owner on 11/20/2025Verified Service
They are friendly, efficient, good communication - and managed to save me some money! Just awesome to work with.
by Pep Boys on 11/20/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 10/18/2025Verified Service
As always, the guys at Pep Boys delivered excellent service. I needed two of my tire sensors replaced - they had already replaced the other two - and they did the work promptly. Thanks so much.
by Pep Boys on 10/18/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 CHRYSLER PACIFICA TOURING L Owner on 09/09/2025Verified Service
Service was efficient, friendly, and professional from sign in to check out. Signed in at my appointment time and the vehicle was in the bay 5-7 minutes later. Total time waiting was under 90 minutes.
by Pep Boys on 09/09/2025
Thank you for the 5-star review! We're glad to hear that your service was efficient, friendly, and professional from start to finish. We appreciate your feedback and look forward to serving you again!
by 2018 SUBARU OUTBACK 3.6R LIMITED Owner on 08/29/2025Verified Service
These people are incredibly honest and wonderful to deal with . We appreciate when we can highly recommend a service center and we highly recommend and appreciate Pep boys on Willow Creek rd
by Pep Boys on 08/29/2025
We're always happy to hear of a customer having a great experience at our store! We look forward to seeing you again!
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 08/05/2025Verified Service
The service was excellent, as usual. We knew the tire sensor was dead, so they replaced it and checked the status of the other three. Had they been questionable, the technician would have replaced them. However, they were fine.
by Mariana on 08/05/2025
Thank you for the fantastic review! We're thrilled to know we're meeting your expectations. Feel free to schedule your next service with us at pepboys.com.
by 2023 HONDA RIDGELINE RTL Owner on 07/27/2025Verified Service
The tire was repaired quickly and the service was very good. Offered veteran discounts in addition to good overall value. I would utilize this shop again.
by Pep Boys on 07/27/2025
Thank you so much for the 5-star rating! We're so glad we could make your experience a great one hope to see you again soon!
by 2018 HONDA CR-V EXL Owner on 07/05/2025Verified Service
Everyone was efficient and friendly. The only negative is that I had to wait longer than usual because of a back up of other vehicles being worked on.
by Pep Boys on 07/06/2025
Thank you for your feedback! We're glad to hear that everyone was efficient and friendly during your visit. We apologize for the longer-than-usual wait time due to the backlog of vehicles. Your patience is truly appreciated, and we'll continue working to improve wait times while maintaining quality service.
by 2006 HYUNDAI SONATA GLS/LX Owner on 07/05/2024Verified Service
I needed to take my very old car on a short road trip and wanted to make sure it would get me there and back. They found a belt that needed replacing and a few other things to repair or replace, and took care of everything quickly so I could be on my way. My car did great - thank you!
by Pep Boys on 07/05/2024
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2000 HONDA CIVIC EX Owner on 06/17/2019Verified Service
The mechanic who worked on my car told me that the rear back tire was worn and should be replaced. At that time I was unaware that he had rotated the tires, and my good tires are now in front , instead of having stayed in the rear as it should have been! Best tires should always be in rear of car, and not in front! I will need to go back to Pep Boys and have them rotate the tires again so that the best tires are in the rear.
by Pep Boys on 06/17/2019
Were happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2011 HONDA ELEMENT EX Owner on 01/20/2019Verified Service
Bad news..... went back in for a sloppy oil change that continued to leak for 2 weeks.
Good news....had them check my, (which should have been done same time as oil change) battery was dead and in the midst of a heavy rain storm, was able to get back on the road at by 6pm.
by on 01/20/2019
Were sorry you had less than a 5-star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
by 2012 HONDA RIDGELINE RTL Owner on 04/09/2026Verified Service
Service was prompt and courteous.
by Pep Boys on 04/10/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 FORD ESCAPE S Owner on 02/09/2026Verified Service
Always friendly, courteous and informative. Have never had an issue with the work they do.
by Pep Boys on 02/09/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2023 HONDA PASSPORT TRAIL SPORT Owner on 01/13/2026Verified Service
They always explain the cost before serve and make sure i understand.
by Pep Boys on 01/14/2026
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2018 VOLVO S90 T6 INSCRIPTION Owner on 10/02/2025Verified Service
Nice job done. Good communication
by Pep Boys on 10/02/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
