by 2015 HONDA CR-V EX Owner on 07/15/2025Verified Service
I left my vehicle to get a new tire replaced & the gentleman who assisted with writing the work order, asked for my phone number which I provided to him. However, after receiving no contact after being told it would be completed in 1.5 hours. I called the location 2 hours later, found out it had been completed but contacted a different phone that I have never been associated with
by Pep Boys on 07/16/2025
Thank you for bringing this to our attention, and we sincerely apologize for the miscommunication regarding your contact information. We understand how frustrating it can be to be left waiting for updates, especially after being given a specific timeframe.
Please know that a case (case #229569) has been submitted to our Field Leadership Team to address this matter internally and prevent it from happening again. Accurate and timely communication is important to us, and we regret that we fell short during your visit.
If there's anything else you'd like to share or need assistance with, please don't hesitate to reach out. We appreciate your feedback and the opportunity to improve.
by 2016 MITSUBISHI OUTLANDER SPORT SEL/GT Owner on 11/02/2021Verified Service
This was the 1st and last time I go yo pep boys! The women at the front desk were kind and professional. I came in to do an oil change which usually costs me around $65., here cost me $88! I had asked to check my brakes, I was expecting to need them soon. I was quoted over $900. for pads and 2 rotors! I ordered my own parts and had another mechanic install for me $500. complete!
by Pep Boys on 11/03/2021
We strive to ensure that all of our customers leave our service centers happy. We apologize this was not your reality and appreciate the feedback as it helps us improve for the future.
by 2020 NISSAN ALTIMA SV Owner on 07/13/2021Verified Service
Over all the service was what it needed to be however I was quoted a time of 20 mins and it took 1 hr from check in to completed also my name was mis-spelled without verifying the correct spelling which is a big issue for me as I have an extremely super common name that is know worldwide.
by Pep Boys on 07/13/2021
Were sorry you had less than a 5 star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
by 2012 CHEVROLET SONIC LT Owner on 09/10/2020Verified Service
Once again I went to Pep Boys NRH and my oil change service was AWESOME plus they always reset my computer they are not like this other place I went. It's nice for a woman to find a place you can trust for a oil change and polite staff and friendly. Well Done Pep Boys.
by Pep Boys on 09/10/2020
We appreciate the 5-star rating!! Thank you for your business. Were happy we were able to deliver a great experience for you!
by 2019 CHEVROLET CRUZE LT Owner on 05/13/2026Verified Service
Repairs were made quickly and effectively for a good price.
by Ari on 05/13/2026
Thank you for choosing Pep Boys! We're thrilled to hear you had a great visit and look forward to serving you again soon.
by 2017 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 04/02/2026Verified Service
Repaired properly and on time
by Pep Boys on 04/02/2026
Thank you for your feedback! We're glad your vehicle was repaired properly and on time. We look forward to serving you again!
by 2017 KIA FORTE LX Owner on 03/30/2026Verified Service
Very nice workers and knowledgeable
by Pep Boys on 03/30/2026
Thank you for your feedback! We're glad our team was knowledgeable and provided you with great service. We appreciate you sharing your experience!
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 10/14/2025Verified Service
Very professional. Prompt
by Pep Boys on 10/14/2025
Thank you for your feedback! We're so glad you found our team to be professional and prompt. We appreciate your business and hope to see you again.
by 2014 HYUNDAI SONATA HYBRID Owner on 01/17/2025Verified Service
Diagnosis on my car was wrong. Very arrogant manager when I talked to him about it. I won't do business with them anymore
by Pep Boys on 01/17/2025
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing Carfax, so we can investigate further. Thank you.
by 2005 LEXUS LS 430 Owner on 12/13/2024Verified Service
They figured out the problem quickly. Something was left disconnected by the previous mechanic that worked on the car which caused the EVAP system to not be able to maintain pressure. I was charged for Diagnostics which is costly, but effective.
by Pep Boys on 12/13/2024
We appreciate the 5-star rating!! Thank you for your business!
by 2002 TOYOTA TACOMA XTRACAB PRERUNNER Owner on 09/24/2022Verified Service
Not impressed, used them multiple going them the benefit of the doubt. Too expensive for the quality of service
by Pep Boys on 09/24/2022
Were sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
by 2018 CHEVROLET CRUZE LS Owner on 09/07/2022Verified Service
Charged me a diagnostic for fee then told me they couldn't read code, even though AutoZone was able to give me three pages for free
by Pep Boys on 09/07/2022
Hi there, we understand how this experience could be frustrating. Thank you for bringing this to our attention. Please reach out to us directly via email at pepsocial@pepboys.com so we can make it right.
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 04/13/2022Verified Service
I drove in to Pepboys without an appointment but a big problem with my car. They were courteous and friendly, worked my car into their schedule and provided a diagnosis. it is a great place to take your car.
by Pep Boys on 04/13/2022
A big thank you for the 5-star rating! We appreciate your business.
by 2015 FORD F150 Owner on 03/07/2022Verified Service
The only reason why I am giving a good rating is due to my truck taking three days to get the truck back. Although the thrid party they purchased the part form took days.
by Pep Boys on 03/07/2022
Were sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com referencing Carfax, as we would like to look into this further. Thank you.
by 2014 TOYOTA RAV4 LIMITED Owner on 12/21/2021Verified Service
Good service came to get my tires replaced and it was a good deal they kept their word on the offer. Thanks to the manager.
by Pep boys on 12/21/2021
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to pepsocial@pepboys.com.
by 2013 FORD FUSION SE Owner on 08/03/2021Verified Service
Fast, and accurate. Officials time was supposed to be 1 hour but they finished in 30 minutes. Very friendly staff.
by Pep boys on 08/03/2021
Thank you for the 5 star rating! Were happy we were able to deliver a great experience for you!
by 2015 DODGE CHARGER R/T Owner on 03/23/2021Verified Service
They did an excellent job at getting me in same day for my scheduled service, replaced both brakes & rotors now my vehicle is feeling new all over again!
by Pep Boys on 03/23/2021
We appreciate the 5-star rating!! Thank you for your business. Were happy we were able to deliver a great experience for you!
by 2016 LINCOLN MKC PREMIER Owner on 01/07/2020Verified Service
Great Service . . Awesome prices on low profiles . . Very short wait . . Clean waiting area . . Well-trained staff.
by Pep Boys on 01/07/2020
Thank you for the 5-star rating! Were happy we were able to deliver a great experience for you!
by 2011 CHEVROLET SILVERADO C1500 LT Owner on 06/05/2019Verified Service
Went in for oil change and on the multi inspection found bad shocks. Great service as explained all my options and didn't pressure me to fast decision.
by Pep Boys on 06/05/2019
Were always happy to hear of a customer having a great experience at our store. We look forward to seeing you again!
by 2018 CHEVROLET EQUINOX LT Owner on 05/19/2019Verified Service
They told me they rotated my tires. They didnt. Then the guy got an attitude with me when I called up there about it. I will never again take my vehicle there.
by pepboys on 05/19/2019
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com and we will investigate further. Thank you.
1 - 20 of 50 results
Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
What do verified customers think about Pep Boys in North Richland Hills, TX?
Verified customers who visit Pep Boys in North Richland Hills, TX rate this business 4.1 out of 5 stars, with 50 reviews. 110 customers favorited this location.
How can I contact Pep Boys in North Richland Hills, TX?
To reach the service department at Pep Boys in North Richland Hills, TX, call (817) 581-1778
How can I schedule a service appointment with Pep Boys in North Richland Hills, TX?
